The best AI agents for customer support in 2026

1. 1

   K

   Kore.aiPriced by quote

   Agents written in Agent Blueprint Language run on one governed runtime across 27 channels, so a single agent handles voice, web chat, messaging and email, and prebuilt marketplace agents such as Escalation Predictor and Contextual Email Responder install with one click. Workflows can pause at approval gates until a person signs off.

2. 2

   Y

   YourGPTPublished prices

   Support agents answer from the company's help content across website chat, messaging and phone, and call authenticated API functions to look up or change a record mid conversation. When an answer needs a person, Check with Team holds the drafted reply until a teammate supplies the decision and approves it.

3. 3

   B

   Blits.aiPriced by quote

   One agent built on a drag and drop canvas answers on web chat, WhatsApp, phone, Teams and email, cites the documents and pages it answers from, and hands live conversations to Salesforce, Freshdesk or Zoho SalesIQ. Actions above a set threshold wait for a person to approve or reject them.

4. 4

   E

   ElevenAgentsPublished prices

   A triage agent routes each caller to the right flow, such as a refund that starts only after the order is verified, and agents answer order status questions in more than 90 languages. Klarna cut time to resolution tenfold, and the agents plug into Zendesk, Salesforce, Genesys and Amazon Connect.

5. 5

   K

   KhorosPriced by quote

   Answer Assist waits a set period, then posts a cited answer from the community's own articles and accepted solutions to any question members leave unanswered, and sends low confidence questions to a subject expert. Khoros Flow bots answer on WhatsApp, Messenger and Apple Messages and pass the conversation to a care agent with its history.

6. 6

   W

   WonderfulPriced by quote

   Voice, chat and email agents are built for markets outside the English speaking world, such as the Bezeq agent that troubleshoots internet issues and books technician visits. A policy layer watches every conversation and can transfer to a person, and changes are tested with simulated conversations and A/B splits before going wide.

7. 7

   Y

   Yellow.aiPriced by quote

   The Orchestrator LLM routes each request to narrow worker agents for billing, logistics or technical support and keeps context when a customer switches topics, and those agents carry out refunds and credits in the CRM or ERP through function calls. Nexus VOX voice agents resolve calls in more than 500 languages and dialects.

8. 8

   B

   Bland AIPublished prices

   Inbound phone agents follow Conversational Pathways that keep them on script, take actions in the CRM or scheduling tool during the call and transfer complex cases to a person with full context. Speech, language and transcription models run on Bland's own infrastructure, so call data never leaves its stack.

9. 9

   C

   CognigyPriced by quote

   Voice and chat agents built as Flows handle intelligent IVR, self service and autonomous resolution in more than 100 languages, and can reach out first when a CRM update or billing event fires. Agent Copilot gives human agents next actions with sourced knowledge, and Lufthansa runs sixteen agents across sixteen million conversations a year.

10. 10

    e

    eesel AIPublished prices

    Agents work inside Zendesk, Freshdesk, Intercom or Gorgias, answering tickets from help articles, solved tickets and macros, and tagging, assigning or replying as each automation allows. Teams replay past tickets to compare the agent's answers with their own before widening coverage, and any action can be set to wait for approval.

See the full ranking with scores

Broader platforms that also cover customer support

These 112 vendors sell a wider product and name work for customer support as one of its uses. They suit a company that already runs on the platform or wants one agent layer across several teams.

A

Atlassian Rovo

The Service Request Helper drafts replies to incoming requests in Jira Service Management from Confluence knowledge and past work, and nothing is sent until the person who prompted it confirms. Before changing a support agent's instructions, owners test it against up to 100 past questions and compare the results with the previous version.

D

Dynamiq

Voice agents answer a company's support line over SIP, look up the caller's account, answer billing questions from the knowledge base and transfer complex calls to a labeled human queue. An Asian digital bank's support agent handles routine requests and saves about $1.5 million a year.

P

Pega

Knowledge Buddy gives service teams answers grounded in the company's own content with the source attributed, and agents work each service case as a step in an approved workflow, pulling in a person when an approval or missing data is needed. Cisco automates 88% of its orders with Pega Customer Service.

S

ServiceNow

Now Assist for Customer Service Management gives service reps case summaries, drafted replies and resolution notes, while AI agents check each case against past cases and the knowledge base to recommend the next step. Every draft waits for a rep to review it before it reaches the customer.

G

GPTBots

A support LoopAgent answers from the help center, looks up tickets and runs a refund workflow on WhatsApp, Messenger, Slack or the website, and hands the chat to LiveChat or Zoho SalesIQ during staffed hours with the last rounds attached. PII is anonymized and inputs and outputs pass content moderation.

O

Odin AI

A support agent answers routine questions with cited sources from the help articles and policies in its knowledge base, in Teams, on the website or through Zendesk and Intercom, and routes sensitive account questions to people. Automation Anywhere runs its support email through it, resolving more than 2,700 tickets a month.

Picks by what you need most

Best for complex multi step work

K

Kore.ai

Documents the most on orchestration, memory, and knowledge grounding among the specialists.

Best for regulated and governed deployments

Y

YourGPT

Documents the most on security, auditability, and human oversight among the specialists.

Best for developer extensibility

B

Blits.ai

Documents the most on APIs, MCP support, and tool calling among the specialists.

Best for fastest time to value

E

ElevenAgents

Documents the most on prebuilt packs and channel coverage among the specialists.

How they charge

Published prices: 83 of 207

Plans and prices are on the website, and a team can start without a sales call. Examples:

A

Atlassian Rovo,

G

GPTBots,

O

Odin AI and

T

Tray.ai.

Priced by quote: 124 of 207

Sold through a sales team, with pricing set per customer. Examples:

D

Dynamiq,

P

Pega,

S

ServiceNow and

K

Kore.ai.

Compare pricing across the whole index

Where they run

Private cloud: 17 of 207

Runs inside the customer's own cloud account. Examples:

D

Dynamiq,

O

Odin AI,

B

Blits.ai and

W

Wonderful.

On premises or self hosted: 31 of 207

Runs on infrastructure the customer operates. Examples:

D

Dynamiq,

P

Pega,

G

GPTBots and

O

Odin AI.

The rest run as a cloud service operated by the vendor.

What to check before a shortlist

What it can do, not only what it can say

Ask which systems the agent can write to. An agent that reads the knowledge base answers questions. One that can also act in the order or billing system closes tickets.

How it hands off

Every agent meets cases it should not handle. Look at how it passes the conversation to a person, and whether that person sees the full history or starts over.

How you pay

Pricing in this group runs from per seat to per conversation to per resolved case. Paying per resolution ties cost to results, which makes the vendor's definition of a resolution worth reading closely.

Where it runs

Most products here are cloud services. Teams in regulated industries should check for private cloud or on premises options before a long evaluation.

Head to head

SalesforcevsServiceNowBlits.aivsKore.aiBlits.aivsSalesforceCreatiovsSalesforceKore.aivsYellow.aiBlits.aivsYellow.aiBlits.aivsCognigyBland AIvsElevenAgentsInfobipvsYellow.aiElevenAgentsvsRetell AICognigyvsInfobipBland AIvsRetell AI

All 207 AI agents for customer support

5.YAdaAgentVoiceAircallAiseraAkkariAlethianAIAlloASAPPAssembledAssort HealthAtlassian RovoAugieAutocallsAutonom8AviaryAIAvocaAwazBIKBizagiBland AIBlits.aiBlueTweakBotpressBrainfishBroccoliCall Agent AICallersCallFluentcareCycleCedarCendraChatbaseChatBotCloudTalkCognigyCommureConsioCreatioCrescendoCrestaCrispDecagonDeepCuraDelight.aiDialogDialpadDigitalGeniusDronaHQDynamiqeesel AIElement451ElevenAgentsEliseAIFinFiniFive9FloatbotFluid TopicsForethoughtFreedFreshworksFutworkGallaboxGenesysGigaGliaGnani.aiGoodcallGorgiasGPTBotsGradient LabsHaptikHeidiHello PatientHelp ScoutHighLevelHippocratic AIHubSpotHyroIdle BookingImagicleInfobipInntelo AIJeevaJustCallKalcendKapture CXKastleKenytKhorosKODIFKommunicateKonvoKore.aiKustomerKyrokLeaping AILevel AILiberateLiveChatAILivePersonLorikeetLuma HealthLuMayManychatMarisa.CareMarvelXMaven AGImdhubMelodyArcMoveo.AIMy AskAINectar SocialNeopleNeticNextivaNextLevel.AINICE CXoneNovoflowNumaNurix AIObserve.AIOdin AIOmiliaOmniDimensionOutverseParahelpParloaPegaPepoChatPeppercornAIPhluencePhonelyPhonicPine AIPlivoPolyAIProsper AIQualtricsQueryPalQuiqQuoRasaRaudaReaddyReadylyRegalReplicantRetell AIReturn SignalsRingCentral AI Receptionist

R

Robylon AISalesforceSalientSamedayScaled CognitionServiceNowSiena AISierraSinchSlang.aiSleekFlowSmallest AISmith.aiSolda AISonantSoundHoundSpokiSpring LabsSprinklrSquadStack.aiSully.aiTaalkTalkdeskTelliTelnyxTeneoTextYessThreadTidioTomaTrapezeTray.aiUniphoreVerintVibrium AIVoice.aiVoiceflowVoiceGenieVonageWassistWebex AI AgentWISEnutWIZ.AIWonderchatWonderfulWorknetWotNotYellow.aiYourGPTZaapiZapierZeegZendeskZingtreeZo (Zocdoc)

Common questions

What are the best AI agents for customer support?

Kore.ai, YourGPT, and Blits.ai lead the 95 products built for customer support tracked by Agentic Index, and Atlassian Rovo, Dynamiq, and Pega lead the 112 broader platforms that also cover it. The list is ordered by how many of the same 14 capabilities each vendor documents in public sources, and no vendor pays for placement.

How much do AI agents for customer support cost?

83 of the 207 researched vendors publish their prices, so a team can see plans and start without a sales call. 124 sell by quote through a sales team. Each vendor profile on Agentic Index lists the pricing model and any published prices.

Can AI agents for customer support run in a private cloud or on premises?

Most run as a cloud service. 17 of the 207 researched vendors document a private cloud option and 31 document an on premises or self hosted option.

How many AI agents for customer support are there?

Agentic Index tracks 207 AI agents for customer support. Every one is researched from public sources and listed on this page.