Does Pine AI support MCP and tool calling?

Full under the Agentic Index verification standard. Pine AI publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Pine's own MCP server at https://mcp.pine.im/mcp signs in by OAuth (or an access token), and its repository, linked from pine.im, enumerates tools that create, list, get and delete Pine sessions and tasks for calls, emails and computer work. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Pine AI give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. Pine AI publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: The work stays visible in Pine Work: the user sees the agent's computer and task progress, and conversation history is retained; no run log, trace or audit export is documented. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Pine AI require human approval before an agent acts?

Partial under the Agentic Index verification standard. Pine AI publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: Users may need to approve actions or information a task needs, sensitive data is used on calls only with approval, and Pine Work lets the user watch the computer and step in at any time; no approval step on each action is documented as a pr. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Pine AI

Q: What are the best alternatives to Pine AI?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Pine AI among browser and computer-use agents are Fellou, Opera Neon, AGI, Inc., Autotab. Each is graded on the same public evidence, and no vendor pays for placement.

Also known as: 19Pine

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Browser / computer-use agentindependentVerified 2026-09-27

Entry priceFree tier; Pro from $30/moFull pricing detail

Autonomous agent that makes calls, sends emails and uses its own computer, for consumer chores and, with Pine Work, professional tasks.

Pine AI is an autonomous agent that carries tasks through to an outcome rather than giving advice. For consumers it takes on customer service chores: lowering bills, canceling subscriptions, filing complaints, recovering refunds and resolving travel problems, by making phone calls, waiting on hold, sending emails and filling in forms on service websites, and it publishes provider specific guides that route a request to the right job.

Pine Work extends this to professional and operational work. It gives the agent a computer of its own, reached through macOS and Windows apps, which it uses to operate websites and software, complete forms, research and organize files while the user watches and can step in. Tasks can be saved, scheduled and reused, and the agent learns the user's working context over time. Pine also offers an MCP server at mcp.pine.im that lets Claude Code, Codex, Cursor and other clients create and manage Pine tasks.

The security page describes TLS 1.3 and AES-256-GCM encryption and in memory handling of sensitive data, and names SOC 2 and ISO 27001 as frameworks rather than held certifications. Pine is moving its product website to pine.im while 19pine.ai stays in use. The pages read do not document roles or SSO, a model choice or a deployment option beyond the hosted service.

Vendor details

Canonical URL

https://pine.im

Company status

independent

Use cases & customers

In practice

You've been meaning to fight a wrong charge for three weeks but can't face the hold music. Pine makes the call, waits on hold, works through the phone menu, and follows up until it's resolved.

You're paying for subscriptions you forgot you had. Tell Pine what to cancel and it handles the cancellation flow, including the retention offers built to keep you on.

Your internet bill crept up again. Pine negotiates with the provider using competitor pricing and reports back with what it got.

Sources & related URLs

Research sources

https://www.19pine.ai/llms.txt https://www.19pine.ai/work https://www.19pine.ai/security https://www.19pine.ai/pricing https://www.19pine.ai/ai-information-page https://pine.im/features/mcp

Agentic Index coverage score

6.0 / 14 capabilities · 43%

Integrations & Tool Calling	Partial
Rather than connectors, Pine acts through its own phone calls, email and a computer of its own, and the Pine Work page states no connector setup is needed; no connector catalog or custom tool support is documented. Source19pine.ai/workread 2026-09-27
Workflow Orchestration	Partial
One agent carries a task through calls, emails, follow ups and computer steps, batch jobs run tasks in parallel, and tasks can be saved and reused; no workflow model with branching, retries or deterministic steps is documented. Source19pine.ai/workread 2026-09-27
Knowledge Grounding & RAG	Not documented
No retrieval over the customer's own documents or knowledge base is documented; Pine's provider guides are its own published content, not a store the customer grounds the agent in. Source19pine.ai/llms.txtread 2026-09-27
Human Oversight & Guardrails	Partial
Users may need to approve actions or information a task needs, sensitive data is used on calls only with approval, and Pine Work lets the user watch the computer and step in at any time; no approval step on each action is documented as a product setting. Source19pine.ai/ai-information-pageread 2026-09-27
Security, Identity & Governance	Not documented
TLS 1.3 and AES-256-GCM encryption and in memory handling of sensitive data are described on the security page, which names SOC 2 and ISO 27001 as frameworks, not as held certifications; no roles, SSO or other access model is documented. Source19pine.ai/securityread 2026-09-27
Observability & Auditability	Partial
The work stays visible in Pine Work: the user sees the agent's computer and task progress, and conversation history is retained; no run log, trace or audit export is documented. Source19pine.ai/workread 2026-09-27
Memory & State Persistence	Partial
Over time, Pine Work says, the agent learns the user's working context and workflows, and conversation history is retained; no memory store with a stated scope, lifetime or review and delete control is documented. Source19pine.ai/workread 2026-09-27
Deployment & Data Residency	Not documented
Pine runs as a hosted service reached through web, mobile and desktop apps; no region choice, self hosting or private deployment is documented. Source19pine.ai/securityread 2026-09-27
Prebuilt Agents, Templates & Packs	Partial
Published task categories (lower bills, cancel subscriptions, complaints, refunds) and provider specific guides route a request to the right job, but these are uses of one agent rather than separate packaged agents or templates. Source19pine.ai/llms.txtread 2026-09-27
Triggers & Channel Coverage	Full
Tasks in Pine Work can be saved, scheduled and reused, with recurring scheduled tasks shown such as a weekly Monday 9:00 industry brief, beside requests from the web, mobile and desktop apps and from MCP clients. Source19pine.ai/workread 2026-09-27
Model Flexibility & Routing	Not documented
The models Pine runs are not named on its own pages and no model choice is offered. Source19pine.ai/ai-information-pageread 2026-09-27
APIs, SDKs & MCP Extensibility	Full
Pine's own MCP server at https://mcp.pine.im/mcp signs in by OAuth (or an access token), and its repository, linked from pine.im, enumerates tools that create, list, get and delete Pine sessions and tasks for calls, emails and computer work. Sourcepine.im/features/mcpread 2026-09-27
Testing, Debugging & Optimization	Not documented
Published negotiation success rates are the vendor's own outcome claims; no evaluation harness, scored test cases or quality gate is documented. Source19pine.ai/pricingread 2026-09-27
Browser & Computer Use	Full
Pine Work gives the agent a computer of its own that it operates to complete forms, research and move work across websites and software while the user watches, and consumer Pine uses a computer to log into service sites and submit forms. Source19pine.ai/workread 2026-09-27

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Free tier; Pro from $30/mo

Free tier

Included quota

Pine Work, billed annually: Plus $1,199 a year ($99.9 a month) with 20,000 credits and batch calling up to 5; Max $2,099 a year ($174.9 a month) with 35,000 credits and batch calling up to 10; Team $3,499 a year ($291.6 a month) with 60,000 credits and batch calling up to 20. Personal plans Pro and Premium carry monthly credits; Pro Monthly adds a 25% success fee on bill negotiation, which Pro Annual includes.

What is public

19pine.ai/pricing lists a free tier, personal plans (Pro, Premium) and Pine Work plans (Plus, Max, Team) with credits; the work plan annual prices are published in the page's structured data and the llms.txt. Personal plan prices render client side and were not re-read on 27 Sep 2026.

Free / trial

Free tier

Key ambiguities

Personal plan monthly prices were not readable in the page source on 27 Sep 2026; the $30 Pro figure is from the July read.

Agentic Index verified 2026-09-27

Official pricing page

Related vendors

Alternatives to Pine AI

The closest documented capability profiles to Pine AI among browser and computer-use agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Fellou8.0 / 14Adds documented Knowledge Grounding & RAG
Opera Neon7.5 / 14Adds documented Knowledge Grounding & RAG and Model Flexibility & Routing
AGI, Inc.6.0 / 14Adds documented Deployment & Data ResidencyPine AI vs AGI, Inc. →
Autotab8.0 / 14Adds documented Deployment & Data Residency and Testing, Debugging & Optimization
Tinyfish7.5 / 14Adds documented Security, Identity & Governance and Deployment & Data Residency
Airtop9.0 / 14Adds documented Security, Identity & Governance and Model Flexibility & Routing, among others

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Pine AI with other vendors →Compare all browser and computer-use agents →See where Pine AI ranks →

Data confidence: high

Head to head

Pine AI vs AGI, Inc.