Moveo.AI
Enterprise conversational AI platform for building proactive, goal driven customer experience agents, used by banks and insurers across chat, voice, and messaging, with on premises deployment and private models.
Moveo.AI is an enterprise conversational AI platform for building proactive, goal driven customer experience agents. Headquartered in New York with offices in Athens, where it was founded in 2020, and Sao Paulo, the company has raised more than twelve million dollars and serves over two million monthly active users in more than twenty languages. It works with enterprises such as Allianz, Alpha Bank, National Bank of Greece, Edenred, and Kaizen Gaming, and it focuses on high stakes industries like banking, insurance, and debt collection where conversations are tied directly to revenue and risk.
What sets Moveo apart is its proactive, goal driven design. Rather than only answering questions, its agents start conversations, manage objections, and push toward outcomes like completing a payment, activating a card, or retaining a customer, drawing on real time data from a company's own systems. Using its Auto Builder, a business user can describe an agent in plain text and have it turned into a ready conversational flow with no code. Memory travels with the customer rather than the ticket, so the agent remembers and anticipates, and it self improves by learning from past interactions.
The platform reaches customers on the channels they actually use, including chat, voice through telephony, email, WhatsApp, Facebook Messenger, and Viber, and it runs proactive outbound campaigns down to a segment of one. It connects to customer relationship management systems, Zendesk, Intercom, and internal data sources, and it offers advanced analytics dashboards for monitoring agent performance and customer interactions. At its core sit proprietary large language models, fine tuned for business conversations and hosted privately, which the company positions as outperforming general third party models for its customer experience use cases.
Security suits its regulated buyers. Moveo is SOC 2 Type II certified and GDPR compliant, built in Europe with data handling designed around European rules, and it offers EU data residency along with private and on premises deployment inside a customer's own infrastructure. Live agents pick up complex cases through assignment modes, and compliance officers can review and adjust conversation flows. Its main gaps are that model choice is limited to its own proprietary models, and a formal testing framework and general computer use are not first class.
Vendor details
Canonical URL
https://moveo.ai
Category
Agent builder
Company status
independent
Use cases & customers
In practice
A bank wants to lift debt collection recovery. A Moveo agent proactively reaches out on WhatsApp, references the customer's payment history, gauges sentiment, and offers a personalized repayment plan within one automated, compliant conversation, improving payment likelihood.
An insurer is buried in repetitive partner questions. It deploys a Moveo agent that resolves most conversations with no human intervention across chat and voice, freeing human agents to focus on the complex cases that need judgment.
A customer activates a new card but never uses it. Moveo proactively messages them with relevant rewards and benefits to prompt a first purchase, turning a support channel into a revenue and engagement driver.
Agentic Index coverage score
7.0 / 14 capabilities · 50%
| Integrations & Tool CallingMoveo connects to customer relationship management systems, support tools like Zendesk and Intercom, messaging channels, and internal data sources for real time personalization, real integration short of a documented broad enterprise connector library with deep action taking, so partial. | Partial |
|---|---|
| Workflow OrchestrationMoveo runs proactive, goal driven agents that plan and carry out multi step customer conversations like onboarding, card activation, and payment negotiation, real orchestration short of documented autonomous action taking across back office systems, so partial. | Partial |
| Knowledge Grounding & RAGMoveo grounds agents on a company's own data sources and real time customer data for personalized responses, real grounding short of documented citation grounded retrieval, so partial. | Partial |
| Human Oversight & GuardrailsMoveo hands off to live agents through assignment modes, lets compliance officers review and modify conversation flows, and constrains agents to negotiate within defined parameters, real oversight short of a documented runtime guardrail enforcement engine, so partial. | Partial |
| Security, Identity & GovernanceMoveo is SOC 2 Type II certified and GDPR compliant with EU data residency options, private and on premises deployment, and privately hosted proprietary models, so full. | Full |
| Observability & AuditabilityMoveo provides advanced analytics dashboards that monitor agent performance and customer interactions with data driven visibility, real observability short of a documented full per action agent decision audit trail, so partial. | Partial |
| Memory & State PersistenceMoveo carries memory with the customer across interactions rather than per ticket and self improves from past conversations, real persistent memory and learning short of a fully documented shared cross agent memory store, so partial. | Partial |
| Deployment & Data ResidencyMoveo offers private and on premises deployment inside a customer's own infrastructure with privately hosted models and EU data residency options, so full. | Full |
| Prebuilt Agents, Templates & PacksMoveo offers an Auto Builder and conversation designer with prebuilt flows for use cases like onboarding, collections, and support, a real builder and template capability short of a browsable marketplace of cloneable agents, so partial. | Partial |
| Triggers & Channel CoverageMoveo agents proactively reach out and run outbound campaigns across chat, voice, email, WhatsApp, Messenger, and other channels in more than twenty languages, broad omnichannel and proactive coverage, so full. | Full |
| Model Flexibility & RoutingMoveo runs its own proprietary large language models fine tuned for business conversations, but user facing multi provider model routing or selection could not be verified. | Unable to verify |
| APIs, SDKs & MCP ExtensibilityMoveo integrates with customer systems and channels through connectors and application programming interfaces, a real extensibility surface short of a documented software development kit or Model Context Protocol server, so partial. | Partial |
| Testing, Debugging & OptimizationMoveo supports multiple environments and self improvement from interactions, but a documented agent testing, simulation, or evaluation framework could not be verified. | Unable to verify |
| Browser & Computer UseMoveo agents operate across conversational channels, but general browser or computer use as a first class capability could not be verified. | Unable to verify |
The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Recent platform changes
Moveo.AI introduced a feature allowing users to automatically create AI agents based on past conversation data. The release also includes a new simulation capability to test AI agents prior to deployment.
Bears on: Observability / auditability
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Alternatives to Moveo.AI
The closest documented capability profiles to Moveo.AI among agent builders tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- Cohere North7.5 / 14Fuller documented coverage on Integrations & Tool Calling and Workflow Orchestration
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- Haptik7.0 / 14Adds documented Model Flexibility & RoutingMoveo.AI vs Haptik →
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- Convey9.5 / 14Adds documented Browser & Computer Use
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded