Back to vendors
Visit site
N
NICE CXone
Customer support agentVerified 2026-06-09
Enterprise CX platform with native agentic AI for customer service operations.
Vendor details
Canonical URL
https://www.nice.com/cxone
Category
Customer support agent
Use cases & customers
Recent platform changes
2026-06-09·Workflow orchestrationVerified
NICE announced that agentic AI is native at the core of the CX platform, naming NICE AI Agents, the Agentic Engagement Plane, Guardian AI, and Agentic Analytics as key layers of the operating model.
View source2026-06-09·Observability / auditabilityVerified
NICE launched the CXone Workforce Empowerment Suite for managing human and AI agents under one operating model, with shared dashboards, quality/compliance controls, and AI operations visibility.
View source