How much does Futwork cost?

Published in rupees: a ₹150,000 pilot with 25,000 AI minutes; sales use cases at ₹3.75 a minute plus incentives from 8 percent of revenue; post pilot outcome pricing such as ₹7.5 per delivery AWB, ₹60 per support ticket closed and ₹10 per payment drop off order. One year contracts; calls round up to the minute.

What are the best alternatives to Futwork?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Futwork among voice agents are Broccoli, Kastle, Rauda, Sameday. Each is graded on the same public evidence, and no vendor pays for placement.

Does Futwork support MCP and tool calling?

Partial under the Agentic Index verification standard. Futwork publishes some public evidence of tool calling and API or SDK extensibility, but narrower than full Model Context Protocol (MCP) support as defined by the Agentic Index taxonomy. Evidence basis: An API pushes calls from the customer's CRM or database. Its endpoints, auth scheme and reference sit on a public developer host at business.futwork.com/developers. Futwork, futwork.com homepage and business.futwork.com/developers, 2026-09-. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Futwork have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Futwork publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: Futwork is ISO 27001:2022 certified and guarantees that all data stays in India. It names no roles, SSO or other controls over who in the customer's organization can change an agent. For banks and lenders it pairs this with guardrails that. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Futwork

Q: Who is Futwork for?

Indian enterprises and fintechs, BFSI and lending companies, E commerce and delivery businesses, EdTech and education providers

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Voice agentindependentVerified 2026-09-28

Entry pricePilot: ₹150,000 flat for 25,000 AI minutes; sales use cases ₹3.75 a minute plus incentives from 8% of revenueFull pricing detail

Voice AI contact center platform from India for inbound and outbound calls, with a VoiceFlow builder, observability, simulated and A/B testing, and escalation to Futwork's own experts, priced per minute or per outcome.

Futwork, based in Navi Mumbai, runs voice AI agents for enterprise inbound and outbound calls across customer support, sales, delivery and payments, and reports more than 10 million conversations a month. Teams design agents in Futwork's VoiceFlow tool and choose among several foundation models, which Futwork does not name. Agents plug into more than 50 platforms, CRMs and telephony providers, and an API lets a CRM or database push calls. Futwork's forward deployed engineers take a customer live in about a week with agents fine tuned to the use case, after simulated tests and A/B tests that look for edge cases and context gaps.

An observability layer reports call metrics, latency, fine tuning suggestions and hallucination and guardrail breaches. VoiceWatch escalates complex calls to Futwork's own trained experts in the loop, so the offer blends the AI agent with a managed human layer; the company began as a telecalling marketplace. Futwork is ISO 27001:2022 certified and keeps all data in India.

Pricing is published in rupees: a ₹150,000 pilot with 25,000 AI minutes, sales use cases at ₹3.75 a minute plus a revenue incentive, and per outcome prices for delivery support, customer support and payment drop off after the pilot.

Vendor details

Canonical URL

https://www.futwork.com

Funding status

Private. Founded 2020; India's Voice AI contact center platform. ISO 27001 certified. Has delivered 100 million plus conversations for 100 plus enterprises including Amazon, Flipkart, BharatPe, and STAGE. Funding details were not disclosed in retrieved sources.

Company status

independent

Use cases & customers

Primary use cases

Enterprise inbound customer support callsOutbound sales and lead qualification callsCollections and onboarding voice workflowsMultilingual regional language support

Target customers

Indian enterprises and fintechsBFSI and lending companiesE commerce and delivery businessesEdTech and education providers

Integrations

Plugs into 50 plus platforms and integrates with top CRMs and telephony providers to sync data, trigger calls, and manage workflows, and exposes an API so companies can queue calls in real time and push tele calling requirements directly from a CRM or database and receive responses once actioned.

In practice

Your ecommerce deliveries fail when customers miss the courier. Futwork's Delivery Support agent calls after a failed delivery, confirms the address and books another attempt, priced per AWB.

A lender needs to reach thousands of customers about overdue payments in several Indian languages. Futwork's voice agents handle the collection calls and pass hard cases to trained people through VoiceWatch.

Your support team is swamped with routine calls. Futwork's Customer Support agent answers inbound calls and closes tickets, priced per ticket closed.

Sources & related URLs

Related / legacy domains

https://www.futwork.com/pricing https://business.futwork.com/developers

Research sources

https://www.futwork.com/ https://www.futwork.com/about-us https://www.futwork.com/pricing https://www.futwork.com/solutions/bfsi-voice-ai

Agentic Index coverage score

7.5 / 14 capabilities · 54%

Integrations & Tool Calling	Full
Futwork plugs into more than 50 platforms, CRMs and telephony providers to sync data and trigger calls, and offers an API for data flow with the customer's systems. Its developer host carries the connector list and API reference. Agents switch languages within a call, and pilot workflows combine WhatsApp messages with AI calls. SourceFutwork, futwork.com and futwork.com/pricingread 2026-10-05
Workflow Orchestration	Partial
Agents are designed as call flows in Futwork's VoiceFlow tool, where teams also configure the foundation models, with escalation to people in the loop. Beyond the call flow, Futwork names no branching multi step workflow or multi agent execution. Pilot workflows pair WhatsApp messages with AI calls for confirmations and address refinement. SourceFutwork, futwork.com, /solutions/bfsi-voice-ai and /pricingread 2026-10-05
Knowledge Grounding & RAG	Partial
Agents are fine tuned for each customer's use cases and take customer data from synced CRMs, so knowledge is built into the model and supplied per call, not kept in a store the customer adds knowledge to. Futwork names no knowledge base or retrieval layer. Its forward deployed engineers work with the customer to make sure the agents work before and after launch. SourceFutwork, futwork.comread 2026-10-05
Human Oversight & Guardrails	Partial
VoiceWatch escalates complex calls to Futwork's own trained experts in the loop, and the observability layer flags guardrail breaches. The humans are Futwork's service team, not a review step the customer runs. Futwork names no approval before an agent action goes through. The pilot includes one trained person in the loop. SourceFutwork, futwork.com, /solutions/bfsi-voice-ai and /pricingread 2026-10-05
Security, Identity & Governance	Partial
Futwork is ISO 27001:2022 certified and guarantees that all data stays in India. It names no roles, SSO or other controls over who in the customer's organization can change an agent. For banks and lenders it pairs this with guardrails that flag breaches and live performance controls. SourceFutwork, futwork.com/solutions/bfsi-voice-ai and futwork.comread 2026-10-05
Observability & Auditability	Partial
An observability layer reports call metrics, latency, fine tuning suggestions and hallucination and guardrail breaches, with dashboards in the pilot, and live insights and controls continue after launch. Futwork names no per call view of the actions or tool calls the agent made. The same layer helps find edge cases and context gaps during testing. SourceFutwork, futwork.com and /pricingread 2026-10-05
Memory & State Persistence	Not documented
Across calls, Futwork names no memory the agent keeps. Ongoing fine tuning improves the model as training, and customer records live in the synced CRM as the business's own data. Futwork calls the agents self learning, meaning fine tuning that raises containment rates. SourceFutwork, futwork.comread 2026-10-05
Deployment & Data Residency	Not documented
Futwork guarantees 100 percent data residency in India, one fixed region the customer does not choose. It names no private, dedicated or on premises deployment. Agents go live in 7 days, and contracts run for a year after the pilot. SourceFutwork, futwork.com/solutions/bfsi-voice-ai, futwork.com and /pricingread 2026-10-05
Prebuilt Agents / Templates / Packs	Full
Ready to go agents are offered as separate use case products with their own prices. They are Delivery Support (per AWB), Customer Support (per ticket closed) and Payment Dropoff Support (per order), each doing its own job and fine tuned to the customer before launch. A Sales agent is priced at INR 3.75 a minute plus incentives, and the banking and finance use cases cover collections, onboarding and KYC, account activation and loan or card sales. SourceFutwork, futwork.com/pricing and /solutions/bfsi-voice-airead 2026-10-05
Triggers & Channel Coverage	Full
Agents answer inbound calls from the business's customers and place outbound calls that the customer's systems trigger through the API and integrations. Post pilot offerings are priced per delivery failure (AWB), per ticket and per payment drop off, and each of these events starts a call with no one at the business placing it. Futwork handles more than 10 million conversations a month. SourceFutwork, futwork.com and /pricingread 2026-10-05
Model Flexibility & Routing	Partial
Customers choose from multiple AI foundation models in VoiceFlow and deploy the one that fits the use case, and the pilot includes access to Futwork's platform for trying them, but Futwork names no provider or model. Whichever model is chosen, Futwork keeps fine tuning the agent to raise containment rates. SourceFutwork, futwork.com, /solutions/bfsi-voice-ai and /pricingread 2026-10-05
APIs / SDKs / MCP Extensibility	Partial
An API pushes calls from the customer's CRM or database. Its endpoints, auth scheme and reference sit on a public developer host at business.futwork.com/developers. SourceFutwork, futwork.com homepage and business.futwork.com/developersread 2026-09-28
Testing, Debugging & Optimization	Full
Before launch, agents go through simulated tests and A/B tests with Futwork's testing tools to find edge cases and context gaps, and observability then suggests fine tuning in production. Futwork's forward deployed engineers run much of this. The pilot includes 200 free testing minutes, and Futwork cites a 34% cut in merchant support cost and a 13% rise in active customers at fintech clients. SourceFutwork, futwork.com, /pricing and /solutions/bfsi-voice-airead 2026-10-05
Browser / Computer-use	Not documented
Agents work by phone and WhatsApp and reach systems through integrations. Futwork names no browser, desktop or computer control. The pilot bundles 2,000 WhatsApp messages with its call minutes. SourceFutwork, futwork.com and /pricingread 2026-10-05

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Pilot: ₹150,000 flat for 25,000 AI minutes; sales use cases ₹3.75 a minute plus incentives from 8% of revenue

Per AI minute, plus per outcome pricing by use case after the pilot

Included quota

Minutes are purchased; usage tracked in real time on a dashboard.

What is public

Pilot price and inclusions, the sales per minute rate and incentive, the per outcome prices for three use cases, rounding, refund and contract terms, all on the pricing page.

Billing mechanics

Pilot at a flat ₹150,000 including 25,000 AI agent minutes. Sales use cases bill ₹3.75 a minute plus incentives starting at 8 percent of revenue, with seconds based billing above 2 million minutes a month. Post pilot use cases price per outcome: ₹7.5 per AWB for delivery support, ₹60 per ticket closed for customer support, ₹10 per order for payment drop off. Standard contracts run one year.

Cost watchouts

Sales use cases add a revenue share of at least 8 percent on top of the per minute rate, and each call rounds up to a full minute.

Variable cost rationale

Pricing is per minute of calling, so cost scales directly with call volume, and each call is rounded up to the nearest minute, giving high usage based exposure at scale.

Additional watchouts

Model the revenue incentive and the per outcome prices against your volumes; contracts run a year.

Overage / add-ons

Calls round up to the nearest minute; purchased minutes are non refundable, with a one time carry forward during the pilot

Sales call required

Yes, required for paid access

Free / trial

No free tier; a paid pilot (₹150,000 for 25,000 minutes) with 200 complimentary testing minutes

Lowest paid plan

Pilot, ₹150,000 flat for 25,000 AI agent minutes

Key ambiguities

The incentive share above 8 percent of revenue and volume pricing beyond the published rates are set with the account manager.

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Futwork

The closest documented capability profiles to Futwork among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Broccoli6.0 / 14A lighter documented profile than Futwork
Kastle7.0 / 14Fuller documented coverage on Workflow Orchestration
Rauda6.0 / 14A lighter documented profile than Futwork
Sameday8.0 / 14Adds documented Memory & State Persistence
AviaryAI6.5 / 14Fuller documented coverage on Human Oversight & Guardrails
Avoca6.5 / 14Fuller documented coverage on Observability & Auditability

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Futwork with other vendors →Compare all voice agents →See where Futwork ranks →

Data confidence: medium

Head to head

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