How much does Giga cost?

Pricing is not published and is quoted through enterprise sales; Giga publishes terms for an eight week enterprise pilot priced in a pilot order form.

What are the best alternatives to Giga?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Giga among voice agents are Regal, Salient, Telli, Callers. Each is graded on the same public evidence, and no vendor pays for placement.

Does Giga support MCP and tool calling?

Full under the Agentic Index verification standard. Giga publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: The Giga CLI and Python SDK (giga-sdk, MIT licensed on PyPI) run over a REST API authenticated with API keys and cover agents, tickets, tests, KPIs, secrets, the knowledge base and deploys, with JSON output for scripting. Its API reference. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Giga give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Giga publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Each ticket records the customer's intent, the actions the agent took and how the exchange ended (resolved, transferred or abandoned), full transcripts with intents and tags are pulled from the CLI, and Insights explains patterns across con. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Giga require human approval before an agent acts?

Full under the Agentic Index verification standard. Giga publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Scout tests only safe changes on a slice of traffic and routes risky ones to human review, and nothing it proposes goes live until the team approves it; the Browser Agent takes control of a website only with the user's approval, and the use. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Giga

Q: Who is Giga for?

enterprise, healthcare, financial services

Also known as: Giga ML, GigaML, giga.ai

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Voice agentindependentVerified 2026-09-28

Entry priceNot public; quoted through enterprise salesFull pricing detail

Giga offers enterprise AI support agents for voice, chat, email and messaging that resolve requests in business systems, with a browser agent, a CLI and SDK, and an agent that proposes and tests its own improvements.

Giga (Giga AI, Inc., San Francisco, formerly Giga ML) sells AI agents that resolve customer support work across voice, chat, email and messaging in 99 languages. The agents act inside the conversation, issuing refunds, updating accounts, applying discounts and changing subscriptions, and a Browser Agent handles systems with no API: it launches a cloud browser, logs in and completes the workflow, or, with the customer's approval, takes control of the cursor on the company's website while every step stays visible and can be stopped. Context carries across channels, so a follow up email picks up where yesterday's call left off.

Teams build agents in Agent Canvas by writing policies and workflows in plain language, starting from transcripts, recordings or SOPs, and test them with simulated conversations before a staged rollout that starts on 1 percent of traffic.

Scout, Giga's own analysis agent, drafts agents from policies, reads resolved and failed conversations, tests safe changes on a slice of traffic and holds everything else for a person: nothing goes live until the team approves it. Insights records the intent, the actions taken and the outcome of each ticket and turns patterns into recommended changes.

A CLI and Python SDK (giga-sdk, MIT licensed on PyPI) drive agents, tests, tickets, KPIs, the knowledge base and deploys over a REST API, and the developer docs sit behind a customer login.

Giga states SOC 2 Type II, ISO 27001 and ISO 42001 certification. Its data processing addendum names AWS, Microsoft Azure and Google Cloud as hosting subprocessors, with no customer hosted option or region choice described, and its trust center renders only in a browser. Pricing is quoted through sales, and Giga publishes terms for an eight week enterprise pilot.

Vendor details

Canonical URL

https://giga.ai

Subcategory

Enterprise voice and chat support agents

Funding status

Giga is independent and headquartered in San Francisco, and was founded in 2023 as Giga ML by Varun Vummadi and Esha Manideep Dinne. It has raised about sixty five million dollars across three rounds, including a three point six million dollar seed in 2023 led by Nexus Venture Partners and a sixty one million dollar Series A in November 2025 led by Redpoint Ventures, with Y Combinator and Nexus participating, at an undisclosed valuation. It runs a lean team and serves large business to consumer enterprises including DoorDash and Zepto, with reported production resolution rates above ninety percent.

Company status

independent

Use cases & customers

Primary use cases

enterprise voice support automationmultilingual chat, email and messaging supportsupport workflows in systems without APIsconversation insights and policy optimization

Target customers

enterprisehealthcarefinancial services

Deployment options

SaaS

Integrations

Agents act in the business's systems during the conversation (refunds, account updates, discounts, subscriptions) and reach legacy tools without APIs through a cloud browser. A CLI and Python SDK over a REST API manage agents, tests, tickets, the knowledge base and deploys; the connector list and API reference sit in login gated docs.

In practice

Your call center is buried in repetitive calls about order status and account changes, and hold times are brutal. Giga's voice agents answer instantly in the customer's language and resolve most issues end to end, including refunds and account updates, without a human.

Some of your support work lives in legacy tools with no API. Giga's Browser Agent logs in through a cloud browser and completes the workflow itself, with every step visible.

You keep discovering too late that a policy is confusing customers. Giga's Insights and its Scout agent read across conversations, pinpoint the root cause, test a fix on a slice of traffic and wait for your approval before it goes live.

Sources & related URLs

Research sources

https://giga.ai/ https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/ https://inc42.com/buzz/giga-nets-61-mn-to-build-ai-voice-agents-for-customer-care-centres/ https://www.crunchbase.com/organization/giga-ml

Agentic Index coverage score

10.5 / 14 capabilities · 75%

Integrations & Tool Calling	Full
Agents carry out transactions in the business's systems inside the conversation, issuing refunds, updating accounts, applying discounts and managing subscriptions, and send follow up emails. The list of supported systems is not public, since it sits in the login gated docs. SourceGiga, giga.ai Omnichannel pageread 2026-09-28
Workflow Orchestration	Full
Agent Canvas defines support rules and multi step workflows in plain language for voice, chat or multimodal agents, deploys them through versioned, git synced releases, and Scout, a second agent, reads conversations and proposes and tests changes to the first. SourceGiga, giga.ai Agent Canvas and Scout pages and CLI post (14 Jul 2026)read 2026-09-28
Knowledge Grounding & RAG	Full
Each agent has a knowledge base that the CLI and SDK manage alongside agents and deploys, and Scout drafts agents from the business's policies and knowledge. How retrieval works is documented only behind the docs login. A managed, updatable knowledge base suggests a maintained retrieval layer, though the vendor does not state it. SourceGiga, giga.ai CLI post (14 Jul 2026) and Scout pageread 2026-09-28
Human Oversight & Guardrails	Full
Scout tests only safe changes on a slice of traffic and routes risky ones to human review, and nothing it proposes goes live until the team approves it; the Browser Agent takes control of a website only with the user's approval, and the user can stop it at any time. Teams also set when the agent answers, asks a question or hands off to a person. SourceGiga, giga.ai Scout and Browser Agent pages and homepageread 2026-09-28
Security, Identity & Governance	Partial
Giga states SOC 2 Type II, ISO 27001 and ISO 42001 on its site, with a trust center at trust.giga.ai, and the CLI uses API keys and rotates credentials. No roles, SSO or other controls over who in the buyer's organization can change an agent are described, and the developer docs sit behind a login. SourceGiga, giga.ai homepage, CLI page and trust.giga.airead 2026-09-28
Observability & Auditability	Full
Each ticket records the customer's intent, the actions the agent took and how the exchange ended (resolved, transferred or abandoned), full transcripts with intents and tags are pulled from the CLI, and Insights explains patterns across conversations; every Browser Agent step is visible as it runs. SourceGiga, giga.ai Introducing Insights post (19 Oct 2025) and CLI pageread 2026-09-28
Memory & State Persistence	Partial
Context carries across channels and conversations for each customer, so a customer who called yesterday and chatted this morning gets an email that picks up where they left off. The scope is per customer, but no memory store with a stated lifetime or delete path is documented. SourceGiga, giga.ai Omnichannel pageread 2026-09-28
Deployment & Data Residency	Not documented
No region choice and no customer hosted or customer cloud option is documented: the data processing addendum names AWS, Microsoft Azure and Google Cloud as hosting subprocessors, and no product page offers another option. SourceGiga, giga.ai Data Processing Addendum and homepageread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
Agents are drafted for each business, by Scout from its policies and knowledge or in Agent Canvas from transcripts, recordings or SOPs. These are assets the customer assembles, and no named prebuilt agents or template catalog is published. SourceGiga, giga.ai Scout and Agent Canvas pages and sitemapread 2026-09-28
Triggers & Channel Coverage	Full
Inbound calls, chats, emails and messages (SMS, WhatsApp, iMessage) from the business's customers start the agent without anyone at the business prompting it, and the agent sends follow up emails that carry the conversation's context. SourceGiga, giga.ai Omnichannel page and homepageread 2026-09-28
Model Flexibility & Routing	Not documented
No language or voice model provider is named and no customer model choice is described. The subprocessor list sits in the trust center. SourceGiga, giga.ai Voice Experience page, homepage and Data Processing Addendumread 2026-09-28
APIs, SDKs & MCP Extensibility	Full
The Giga CLI and Python SDK (giga-sdk, MIT licensed on PyPI) run over a REST API authenticated with API keys and cover agents, tickets, tests, KPIs, secrets, the knowledge base and deploys, with JSON output for scripting. Its API reference at docs.giga.ai sits behind a customer login. SourceGiga, giga.ai CLI page and CLI post (14 Jul 2026)read 2026-09-28
Testing, Debugging & Optimization	Full
Agent Canvas runs simulated test cases, the CLI runs test suites with CI gates before deploy, rollouts start on 1 percent of traffic and scale on KPI results, and Scout tests changes on a slice of live traffic against the KPI the team sets. SourceGiga, giga.ai Agent Canvas and Scout pages and CLI post (14 Jul 2026)read 2026-09-28
Browser & Computer Use	Full
The Browser Agent drives a real browser: it launches a secure cloud browser, logs in to browser based and legacy tools without APIs and clicks, selects and validates inputs through the workflow, or, with the user's approval, takes control of the cursor on the business's website, with every action visible. SourceGiga, giga.ai Browser Agent pageread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-08-13·Agent capabilityVerified

Giga launched real-time synthetic voice detection to screen live inbound calls for AI-generated voices. The system dynamically analyzes conversations to flag machine speakers, leveraging training pipelines optimized for telephony conditions and adversarial robustness.

Bears on: Security / enterprise

View source

2026-08-11·Agent capabilityVerified

Giga voice AI agents can now independently schedule and place outbound callbacks based on customer requests. The platform preserves the conversational context and memory from the initial call, allowing the agent to resume the interaction at the scheduled time.

Bears on: Workflow orchestration

View source

View all 2 changes for Giga →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Not public; quoted through enterprise sales

Not published

Trial available

What is public

There is no list pricing and no pricing page. The enterprise pilot terms are public; rates are not.

Billing mechanics

Billing is not published. Pilots run eight weeks at the cost in a pilot order form; production needs a new order form and a master services agreement. The billing unit is not stated.

Cost watchouts

The pilot is priced in its own order form and does not roll into production automatically, so confirm pilot fees and the production contract terms separately.

Variable cost rationale

Cost tracks interaction or resolution volume, though running tuned open source models on the customer's own cloud can lower and stabilize per interaction cost relative to commercial voice APIs.

Additional watchouts

With no public rate, confirm whether pricing is per resolution, per minute, or per seat.

Sales call required

Yes, required for paid access

Free / trial

Eight week enterprise pilot under published pilot terms, at the cost set in the pilot order form; no public free tier

Key ambiguities

There is no public rate and no stated billing unit (per resolution, per minute or per seat); pricing is sized through a sales engagement.

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Giga

The closest documented capability profiles to Giga among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Regal10.5 / 14Adds documented Model Flexibility & Routing
Salient9.5 / 14Fuller documented coverage on Security, Identity & Governance and Prebuilt Agents, Templates & Packs
Telli8.5 / 14Adds documented Model Flexibility & Routing
Callers8.0 / 14Fuller documented coverage on Security, Identity & Governance
careCycle9.0 / 14Fuller documented coverage on Security, Identity & Governance and Prebuilt Agents, Templates & Packs
Consio7.0 / 14A lighter documented profile than Giga

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Giga with other vendors →Compare all voice agents →See where Giga ranks →

Data confidence: medium

Head to head

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