Kore.ai
Enterprise CX agent platform with 200+ templates, 300+ integrations, and voice plus chat.
Kore.ai is an enterprise CX agent platform with 200+ templates, 300+ integrations, and both voice and chat, sold on custom enterprise pricing.
Vendor details
Canonical URL
https://kore.ai
Category
Customer support agent
Subcategory
CX — agent platform
Use cases & customers
Primary use cases
Target customers
Deployment options
In practice
Building a CX agent from scratch is months your team doesn't have. Kore.ai ships more than 200 templates, so you start from a working pattern instead of a blank canvas.
Your agent needs to plug into the systems behind your support, not just chat. Kore.ai offers more than 300 integrations, so the agent reaches the data and tools it needs.
Customers call and chat, and you don't want two separate bots. Kore.ai covers both voice and chat on one enterprise platform.
Agentic Index coverage score
12.5 / 14 capabilities · 89%
| Integrations & Tool Calling300 plus integrations spanning Microsoft A365, Salesforce, HubSpot, Jira, GitHub and core banking, healthcare, retail and telecom systems, with native Microsoft Foundry, Entra ID and Microsoft Graph API connectivity, Kore.ai Artemis launch release 2026-05-21 | Full |
|---|---|
| Workflow OrchestrationAgent Blueprint Language is a compiled declarative language with six built in orchestration patterns (supervisor, delegation, handoff, fan out, escalation and agent to agent federation), and a Dual Brain Architecture runs agentic reasoning and deterministic flows in parallel through shared memory under a single governed runtime, Kore.ai Artemis launch release 2026-05-21 | Full |
| Knowledge Grounding & RAGEnterprise Search ships as a named platform module providing the retrieval layer agents ground on, alongside 300 plus enterprise system integrations; detailed retrieval and grounding configuration was not retrieved on the pages reviewed, Kore.ai Agent Platform modules 2026-07-30 | Full |
| Human Oversight & GuardrailsGovernance is enforced at the platform layer outside the model's control, deterministic constraints and flow controls are enforced by the platform itself rather than left to the agent, escalation is a first class orchestration pattern, and platform generated optimizations are surfaced as reviewable recommendations with human oversight built in, Kore.ai Artemis launch release 2026-05-21 | Full |
| Security, Identity & GovernanceSOC 2 Type II, ISO 27001 and PCI DSS certified, FedRAMP Moderate authorized, HIPAA aligned, HITRUST and GDPR compliant, with real time PII tokenization, tenant isolation and immutable audit trails applied to every agent action, Kore.ai Artemis launch release 2026-05-21 | Full |
| Observability & AuditabilityEvery decision, path and outcome is logged, traced and analyzed in real time, and every agent action and policy decision is logged, timestamped and traceable to a specific regulatory control; the separate Agent Management Platform extends monitoring, drift and anomaly detection across third party agent frameworks, Kore.ai Artemis launch release 2026-05-21 | Full |
| Memory & State PersistenceDual Brain Architecture runs two cognitive engines in parallel through shared memory under one runtime and Arch refines agents using real world production traces, but no cross session persistent memory store is documented in retrieved material, Kore.ai Artemis launch release 2026-05-21 | Partial |
| Deployment & Data ResidencyCustomers deploy in public cloud, sovereign regions, private cloud or on premises with data residency by region, and a July 2026 Atos partnership delivers sovereign agentic AI for UK enterprise, Kore.ai Artemis launch release 2026-05-21 | Full |
| Prebuilt Agents, Templates & PacksKore.ai Marketplace supplies pre built agents, templates and integrations, with ready to deploy applications for banking, healthcare, retail, IT, HR and recruiting and a Pre Built AI Agents platform module, Kore.ai Marketplace and platform modules 2026-07-30 | Full |
| Triggers & Channel CoveragePlatform supports 40 plus voice and digital channels, powers a native Microsoft Teams channel through the Azure Bot Framework, and ships a Proactive Outreach module for outbound campaigns, Kore.ai Artemis launch release 2026-05-21 | Full |
| Model Flexibility & RoutingPlatform is stated to operate independently of the model so that every model upgrade improves every agent already running, backed by a model agnostic positioning across data, cloud and applications and Microsoft Foundry integration; customer facing model selection controls were not retrieved, Kore.ai Artemis launch release 2026-05-21 | Full |
| APIs, SDKs & MCP ExtensibilityAgent Blueprint Language gives a compiled programmable authoring surface with agent to agent federation as a built in pattern, backed by a public documentation site, Microsoft Graph API and Azure Bot Framework, and the Agent Management Platform governs agents built on LangGraph, CrewAI, AutoGen, Google ADK, AWS AgentCore, Microsoft Foundry and Salesforce Agentforce, Kore.ai Agent Management Platform 2026-03-17 | Full |
| Testing, Debugging & OptimizationAgent Management Platform ships an evaluation studio that tests agent behavior, workflows and outcomes before production deployment, ABL blueprints are validated before deployment, and the platform learns from production signals and recommends specific improvements as reviewable optimizations, Kore.ai Agent Management Platform 2026-03-17 | Full |
| Browser & Computer UseNo browser control or computer use capability documented; agents act through the 300 plus system integrations and the 40 plus channel surfaces rather than by operating a browser or a human interface, Kore.ai Agent Platform 2026-07-30 | Unable to verify |
The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Recent platform changes
Kore.ai v11.26.0 added agent transfer summaries that hand conversation context to human agents, expanded prompt context to the last 50 messages, integrated Deepgram Flux for speech recognition, and added Five9 and NICE contact-center integrations.
Bears on: Integrations
View sourceKore.ai added a personalization layer to AI for Work: Persona, Memory, Custom Instructions, and an Enterprise Search capability. The system builds a persistent per-employee profile that captures role, team structure, aliases, and working preferences, so the assistant carries that context across sessions instead of being re-told each time.
Bears on: Memory / state
View sourceKore.ai introduced Agent Blueprint Language (ABL), a compiled declarative language for defining and operating enterprise agents. ABL enforces governance, tool usage, and orchestration at runtime through a compiled intermediate representation, treating agent workflows as structured software rather than loose prompt collections.
Bears on: Human approval / guardrails
View sourcePricing
Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based)
hybrid
Included quota
Standard (self-serve, pay-as-you-go): $500 free signup credits (90-day) + free tier ~5,000 requests/mo; core bot-builder/NLP + generative-AI layer; $0.20/conversation thereafter. Enterprise adds enterprise-grade admin/security/high-volume handling via custom contract (session-based).
What is public
Kore.ai (kore.ai - enterprise conversational/agentic AI platform 'XO Platform'; products: AI for Service (customer support/CCaaS), AI for Work (HR/IT), AI for Process). The marketing pricing page is gone (404), but Kore.ai's OFFICIAL developer docs publish a self-serve 'Standard' pay-as-you-go plan: conversation-based billing at $0.20/conversation, with $500 free signup credits (90-day) and a ~$100 minimum purchase; plus a free tier (~5,000 requests/mo). The 'Enterprise' plan is session-based and custom-contracted. (Third-party 'Essential ~$50 / Advanced ~$150/mo' anchors are NOT official Kore.ai figures; enterprise deals cited ~$300K/yr.)
Billing mechanics
Mixed/hybrid model: the self-serve 'Standard' plan is pay-as-you-go billed by CONVERSATIONS at $0.20/conversation (a conversation = an interaction with up to 15 min of inactivity; a new interaction after 15 min idle is a new billable conversation); the 'Enterprise' plan is SESSION-based (a session = every 15 min of interaction, including inactivity) via a custom contract. Automation AI bills per session/conversation; Contact Center AI and Agent AI bill per seat. Voice (STT/TTS) bills separately.
Cost watchouts
Session-based billing (15-min units, incl. inactivity) makes voice/long conversations expensive; speech-to-text/text-to-speech, multilingual, and integrations add cost; implementation/integration is non-trivial for non-technical teams.
Variable cost rationale
Cost scales with conversation/session volume (Automation AI) + seats (Contact Center/Agent AI) + voice STT/TTS - production usage commonly outpaces the base subscription.
Additional watchouts
The self-serve Standard rate ($0.20/conversation) is published in docs, but real costs (usage/seats/voice) rise faster than the entry label; Enterprise is custom/session-based (~$300K/yr cited); not very self-serve for non-technical teams; marketing pricing page 404s.
Sales call required
Mixed (some tiers require a call)
Commercial notes
Orlando HQ (founder Raj Koneru); ~$100M ARR; ~$150M+ raised (FTV Capital, NVIDIA, Vistara Growth); 400 Fortune 2000 customers (Morgan Stanley, Pfizer, Coca-Cola); Gartner MQ Leader (Conversational AI); competes with Cognigy, Yellow.ai, Sprinklr, NICE, Google/Amazon conversational AI
Key ambiguities
Kore.ai's marketing pricing page 404s; the official self-serve rate ($0.20/conversation Standard) lives in developer docs. Third-party 'Essential $50 / Advanced $150' anchors are NOT official and reference older tier interpretations; enterprise deployments cited starting ~$300K/year (session-based custom).
Support SLA / resale
Email/KB support (Standard); enterprise support + 'XO GPT' model; Kore.ai Academy; model/cloud-agnostic; broad channel support
Missing data
Enterprise is custom and session-based (deployments cited starting ~$300K/yr). The third-party 'Essential ~$50 / Advanced ~$150/mo' anchors are not official Kore.ai figures. The free entry point is variously described as a ~5,000-requests/mo free tier or $500 in signup credits.
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Alternatives to Kore.ai
The closest documented capability profiles to Kore.ai among customer support agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- Five911.5 / 14A lighter documented profile than Kore.ai
- Ada11.0 / 14A lighter documented profile than Kore.ai
- Aisera11.0 / 14A lighter documented profile than Kore.aiKore.ai vs Aisera →
- Botpress11.0 / 14A lighter documented profile than Kore.ai
- Cognigy11.0 / 14A lighter documented profile than Kore.ai
- Infobip12.0 / 14Fuller documented coverage on Memory & State Persistence
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded