How much does Avoca cost?

Demo led sales to service operators; press notes a short 4-6 week sales cycle and sub-3-month payback but no rates published in retrieved materials.

What are the best alternatives to Avoca?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Avoca among voice agents are Netic, Solda AI, Augie, Broccoli. Each is graded on the same public evidence, and no vendor pays for placement.

Does Avoca give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Avoca publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: The platform scores every call, surfaces missed opportunities, and gives managers real-time visibility into call performance, Avoca materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Avoca require human approval before an agent acts?

Partial under the Agentic Index verification standard. Avoca publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: A full-circle loop where CSR agents train the AI and the AI coaches agents, with managers given real-time visibility, implies human oversight without documented approval-gate or takeover mechanics, Avoca materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Avoca

Q: Who is Avoca for?

HVAC, plumbing, and electrical contractors, roofing, garage door, and pest control operators, auto repair and moving businesses, PE-backed home service platforms

Also known as: Avoca, avoca.ai, Avoca front office

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Voice agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

The AI front office for home services and the category creator for trades voice: always-on agents answer every call, text, and chat in ~2 seconds, book jobs into ServiceTitan, follow up on estimates, and coach CSRs. 800+ operators, on track to book $1B in jobs in 2026; $125M+ raised at a $1B valuation.

Avoca is the AI front office for home services, purpose-built for the trades: HVAC, plumbing, electrical, roofing, garage door, pest control, auto repair, and more. Its always-on voice agents answer every inbound call, text, and chat within about two seconds, day or night, in a voice tuned to the operator's brand, conducting a natural conversation to qualify urgency, check technician availability, and book the appointment directly into the CRM in one continuous interaction. Beyond inbound, Avoca runs multi-channel outbound drip campaigns across SMS and calls that relentlessly follow up on outstanding estimates, re-engage past customers, and dynamically generate demand based on technician capacity.

A coaching layer scores every call, surfaces missed opportunities, and gives managers real-time visibility, in a full-circle loop where CSR agents train the AI and the AI coaches the agents. Avoca created the AI voice category for home services (per Meritech), tackling the high-stakes problem that roughly 30% of inbound trade calls go unanswered, each a potentially large lost sale. Vendor and press reported outcomes include a 15% booking-rate lift from answering faster, 2x more jobs after switching from legacy call centers, and being on track to book $1B in jobs in 2026. $125M+ raised at a $1B valuation across Kleiner Perkins, Meritech, and General Catalyst.

Vendor details

Canonical URL

https://www.avoca.ai

Funding status

$125M+ raised across Seed, Series A, and Series B at a $1B valuation (announced April 27, 2026); Series B led by Meritech Capital and General Catalyst, Series A by Kleiner Perkins, with Y Combinator, Amplify Partners, and Nexus Venture Partners; 800+ home service operators; on track to book $1B in jobs in 2026; customers include 1-800-GOT-JUNK?, Goettl, Turnpoint Services, and Sila Services; NYC-headquartered with a Santa Barbara office; co-founder Tyson Chen

Company status

independent

Use cases & customers

Primary use cases

24/7 inbound call answering and job booking for the tradesestimate follow-up and outstanding-quote recoveryoutbound re-engagement and demand generation campaignsCSR call scoring and real-time coachingcapacity-based lead flow management

Target customers

HVAC, plumbing, and electrical contractorsroofing, garage door, and pest control operatorsauto repair and moving businessesPE-backed home service platforms

Deployment options

cloud platformdirect ServiceTitan integration for job booking into existing CRM

Integrations

Integrates directly with ServiceTitan to book jobs into the operator's existing CRM, dynamically drives lead flow based on technician capacity and availability, and unifies channels that operators previously ran across four or five separate platforms (texting, web scheduling, call-center overflow, chat) into one system.

Sources & related URLs

Research sources

https://www.avoca.ai/ https://www.prnewswire.com/news-releases/avoca-raises-125m-at-1b-valuation-to-power-americas-services-economy-with-ai-302753962.html https://marketplace.servicetitan.com/partner/Avoca-AI https://www.idlen.io/news/avoca-ai-1-billion-valuation-kleiner-perkins-services-economy-voice-agents-april-2026/

Agentic Index coverage score

6.0 / 14 capabilities · 43%

Integrations & Tool Calling	Full
Integrates directly with ServiceTitan to book jobs into the existing CRM and drives lead flow based on technician capacity, listed on the ServiceTitan marketplace, Avoca and press materials 2026-07-22
Workflow Orchestration	Full
In one continuous interaction the agent qualifies urgency, checks technician availability, and books the appointment into the CRM, and separately runs outbound follow-up and demand-generation workflows, Avoca and press materials 2026-07-22
Knowledge Grounding & RAG	Unable to verify
No knowledge grounding or retrieval layer documented; context comes from CRM and capacity data, Avoca materials 2026-07-22
Human Oversight & Guardrails	Partial
A full-circle loop where CSR agents train the AI and the AI coaches agents, with managers given real-time visibility, implies human oversight without documented approval-gate or takeover mechanics, Avoca materials 2026-07-22
Security, Identity & Governance	Unable to verify
No security attestations or governance features documented in retrieved materials, Avoca materials 2026-07-22
Observability & Auditability	Full
The platform scores every call, surfaces missed opportunities, and gives managers real-time visibility into call performance, Avoca materials 2026-07-22
Memory & State Persistence	Partial
The AI keeps improving with every call and re-engages past customers, implying retained per-customer and learned state, short of a documented persistent memory layer, Avoca materials 2026-07-22
Deployment & Data Residency	Unable to verify
Cloud platform; no self hosting or data residency options documented, Avoca materials 2026-07-22
Prebuilt Agents, Templates & Packs	Partial
Ships productized always-on agents pre-configured per trade vertical (HVAC, plumbing, electrical, roofing, and more) tuned to the operator's brand, short of a self-serve template library, Avoca materials 2026-07-22
Triggers & Channel Coverage	Full
Handles inbound calls, texts, and chat 24/7 and runs outbound multi-channel drip campaigns across SMS and calls, spanning the full customer journey, Avoca and Morningstar materials 2026-07-22
Model Flexibility & Routing	Unable to verify
No customer facing model choice or routing documented, Avoca materials 2026-07-22
APIs, SDKs & MCP Extensibility	Unable to verify
No public API, SDK, or MCP surface documented; integration is via prebuilt connectors like ServiceTitan, Avoca materials 2026-07-22
Testing, Debugging & Optimization	Partial
The AI improves with every call and the coaching loop scores calls and surfaces missed opportunities to refine performance, a continuous-improvement mechanism short of a documented customer-facing testing or simulation surface, Avoca materials 2026-07-22
Browser & Computer Use	Unable to verify
No browser or computer use capability documented; system access runs through integrations, Avoca materials 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

not captured

What is public

The go-to-market shape is public (demo led sales, 4-6 week cycle, ROI framing around recovered missed calls); no plan structure or rates published in retrieved materials.

Variable cost rationale

No billing model captured; per-location or per-call economics are plausible for the category but not documented for Avoca.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-07-22

Related vendors

Alternatives to Avoca

The closest documented capability profiles to Avoca among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Netic5.5 / 14Adds documented Knowledge Grounding & RAGAvoca vs Netic →
Solda AI6.5 / 14Adds documented Knowledge Grounding & RAG and Security, Identity & Governance
Augie6.0 / 14Adds documented Knowledge Grounding & RAG and Browser & Computer Use
Broccoli5.0 / 14Fuller documented coverage on Prebuilt Agents, Templates & Packs
HappyRobot7.0 / 14Adds documented Browser & Computer Use
Numa5.0 / 14Fuller documented coverage on Human Oversight & Guardrails

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Avoca with other vendors →Compare all voice agents →See where Avoca ranks →

Data confidence: high

Head to head

Avoca vs Netic