Avoca

Avoca is the AI front office for home services, purpose-built for the trades: HVAC, plumbing, electrical, roofing, garage door, pest control, auto repair, and more. Its always-on voice agents answer every inbound call, text, and chat within about two seconds, day or night, in a voice tuned to the operator's brand, conducting a natural conversation to qualify urgency, check technician availability, and book the appointment directly into the CRM in one continuous interaction. Beyond inbound, Avoca runs multi-channel outbound drip campaigns across SMS and calls that relentlessly follow up on outstanding estimates, re-engage past customers, and dynamically generate demand based on technician capacity. A coaching layer scores every call, surfaces missed opportunities, and gives managers real-time visibility, in a full-circle loop where CSR agents train the AI and the AI coaches the agents. Avoca created the AI voice category for home services (per Meritech), tackling the high-stakes problem that roughly 30% of inbound trade calls go unanswered, each a potentially large lost sale. Vendor and press reported outcomes include a 15% booking-rate lift from answering faster, 2x more jobs after switching from legacy call centers, and being on track to book $1B in jobs in 2026. $125M+ raised at a $1B valuation across Kleiner Perkins, Meritech, and General Catalyst.