Voiceflow

Included quota

Pro Tier 1: 10,000 credits/mo, 1 editor seat, up to 20 agents, GPT-4 and Claude access

What is public

Voiceflow uses a three-part model: a base subscription that includes a monthly credit allotment, per-editor seats, and usage credits. The free tier (Starter/Sandbox) is for evaluation only. Pro starts at $60 per editor per month (Tier 1, 10,000 credits) with GPT-4 and Claude access and up to 20 agents. Business starts around $150 per editor per month (30,000 credits) and scales to 100,000 credits. Enterprise is custom, adding SSO, private cloud hosting, bring-your-own-LLM, and custom credit allotments.

Billing mechanics

Credits meter agent actions, roughly 1 credit per text message and about 10 credits per voice minute. Included credits reset monthly, are shared across the organization, and do not roll over. When exhausted, agents stop unless auto top-ups are enabled. Additional editor seats cost $50/mo each while viewers are free and unlimited. Annual billing saves 10% on the base subscription, not on seats.

Variable cost rationale

Credit consumption dominates cost. Voice consumes credits roughly 10x faster than text, credits do not roll over, and there is no mid-cycle top-up beyond auto top-ups. Each additional editor seat adds $50/mo, and external telephony (Twilio, Vonage, Telnyx) is billed separately.

Additional watchouts

Credit burn on voice, no rollover, no mid-cycle top-up, compounding per-seat fees, Enterprise-gated BYO-LLM, and separate telephony charges.

Overage / add-ons

Credits do not roll over. No mid-cycle purchase beyond auto top-ups; otherwise upgrade tier. Agents stop responding when the monthly allotment is exhausted.

Sales call required

Mixed (some tiers require a call)

Free / trial

Free tier · 7-day Pro trial

Lowest paid plan

Pro (Tier 1)

Commercial notes

Founded 2019; more than 250,000 users and teams; named a 2026 Best Software Award winner by G2. Restructured to a credits-based system on 29 April 2025. Best fit for teams designing chat and voice agents; voice-heavy workloads escalate cost quickly.

Key ambiguities

Plan labels differ across Voiceflow's own pages and third-party listings (Starter/Sandbox, Pro, Business/Team). The free-tier credit grant is small and effectively non-renewing; sources cite anywhere from 100 to 1,000 credits.

Cancellation / refund

Annual plans lock in a 10% base-subscription discount against a commitment. No refunds for unused credits or early cancellation.

Support SLA / resale

Enterprise adds SSO, private cloud hosting, custom credit allotments, dedicated support, and SLAs.

Missing data

Exact free-tier credit grant varies by source. Per-credit overage and auto-top-up pricing are unpublished. Business sub-tier prices are confirmed via third-party breakdowns rather than a single official table.