How much does Gallabox cost?

Free trial with 500 AI credits, no credit card. Tiered plans by team and AI usage; Growth listed around eighty nine dollars per month billed annually per third party listing. Monthly AI credit balance is deducted per agent action, with top ups in blocks of 5,000. Meta conversation fees are passed through.

What are the best alternatives to Gallabox?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Gallabox among customer support agents are BIK, Agency AI, Freshworks, Gradient Labs. Each is graded on the same public evidence, and no vendor pays for placement.

Does Gallabox support MCP and tool calling?

Partial under the Agentic Index verification standard. Gallabox publishes some public evidence of tool calling and API or SDK extensibility, but narrower than full Model Context Protocol (MCP) support as defined by the Agentic Index taxonomy. Evidence basis: API key and secret, API documentation, and webhooks; no SDK or MCP documented (docs.gallabox.com). Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Gallabox have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Gallabox publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: allowed IPs, activity log, two factor authentication, and user, teams, and roles controls (gallabox.com, docs.gallabox.com). Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Gallabox give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. Gallabox publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: messaging analytics, message tracker, activity log, and campaign metrics (gallabox.com home). Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Gallabox

Q: Who is Gallabox for?

Small and medium businesses, Ecommerce and retail, Real estate, Healthcare and education service providers

Visit site

Customer support agentprivateVerified 2026-07-09

Entry priceFree trial; paid tiers, Growth about eighty nine dollars per month billed annuallyFull pricing detail

No code conversational commerce platform that runs AI agents across WhatsApp, Instagram, web chat, and voice to capture, qualify, and convert customer conversations.

Gallabox is a no code conversational commerce platform for small and medium businesses built on the official WhatsApp Business API and extended to Instagram, web chat, and voice. Its Chat AI Agent uses natural language understanding to hold contextual conversations rather than rigid button flows, remembers conversation history, and ships with pre built use cases such as lead qualification, sales, FAQ, and receptionist. Teams use a drag and drop flow builder, a shared team inbox with assignment and routing rules, broadcasts to segmented lists, in chat catalogs and payments, and calendar booking, with escalation to a human when needed. AI voice agents handle inbound and outbound calls, qualify leads, and share transcripts. The company is based in India and is backed by Prime Venture Partners, FUSE, and Neon Fund.

Vendor details

Canonical URL

https://gallabox.com

Funding status

Seed

Company status

private

Use cases & customers

Primary use cases

WhatsApp lead capture and qualificationConversational commerce and in chat checkoutCustomer support automationBroadcast campaigns and follow ups

Target customers

Small and medium businessesEcommerce and retailReal estateHealthcare and education service providers

Deployment options

Cloud

Integrations

Connects to Shopify, HubSpot, Salesforce, Zoho, Pipedrive, LeadSquared, payment gateways such as Razorpay, Stripe, and Cashfree, and generic webhooks, with an API and webhook layer for custom flows.

Sources & related URLs

Research sources

https://gallabox.com/ https://gallabox.com/pricing https://docs.gallabox.com/chat-ai-agent/overview https://www.g2.com/products/gallabox/pricing

Agentic Index coverage score

7.0 / 14 capabilities · 50%

Integrations & Tool Callingconnects to Shopify, HubSpot, Salesforce, Zoho, Pipedrive, payment gateways, and generic webhooks across tiers (gallabox.com integrations, docs.gallabox.com)	Full
Workflow Orchestrationno code drag and drop flow builder with automations, assignment and routing rules, and follow up sequences (gallabox.com home)	Full
Knowledge Grounding & RAGChat AI Agent grounds on business info and an auto generated system prompt to answer FAQs, but no documented RAG or knowledge base (docs.gallabox.com chat AI agent)	Partial
Human Oversight & Guardrailsinstant escalation from the AI agent to a human with full conversation context (docs.gallabox.com chat AI agent)	Partial
Security, Identity & Governanceallowed IPs, activity log, two factor authentication, and user, teams, and roles controls (gallabox.com, docs.gallabox.com)	Partial
Observability & Auditabilitymessaging analytics, message tracker, activity log, and campaign metrics (gallabox.com home)	Partial
Memory & State PersistenceChat AI Agent remembers conversation history and stores contact and conversation fields (docs.gallabox.com chat AI agent)	Partial
Deployment & Data Residencycloud only SaaS with no residency or deployment options documented (gallabox.com)	Unable to verify
Prebuilt Agents / Templates / Packspre built use cases (lead qualification, sales, FAQ, receptionist) and ready to use workflow templates (docs.gallabox.com chat AI agent)	Full
Triggers & Channel CoverageWhatsApp, Instagram, web chat, and voice channels plus click to WhatsApp ads, QR, and comment triggers (gallabox.com home)	Full
Model Flexibility & RoutingAI features present but no model choice or routing exposed (gallabox.com)	Unable to verify
APIs / SDKs / MCP ExtensibilityAPI key and secret, API documentation, and webhooks; no SDK or MCP documented (docs.gallabox.com)	Partial
Testing, Debugging & Optimizationno agent testing, debugging, or optimization framework documented (gallabox.com)	Unable to verify
Browser / Computer-useno browser or computer use capability documented (gallabox.com)	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-07-08·IntegrationsVerified

Gallabox introduced platform support for WhatsApp's new username feature and Business-Scoped User IDs (BSUIDs), reducing the historic reliance purely on phone numbers for customer identity. The update adds updated contact-matching logic to prevent duplicate customer records when transitioning from a single identifier to two. Additionally, agents and bots on the Gallabox platform have been updated to recognize and correctly display username-based contacts.

Bears on: Integrations

View source

View all 1 change for Gallabox →Tracked since Jul 2026 · Verified from public vendor sources

Pricing

Free trial; paid tiers, Growth about eighty nine dollars per month billed annually

Per plan and per user subscription plus AI credit consumption and pass through Meta conversation fees.

Trial available

Cost watchouts

Meta conversation fees and AI credit top ups can add materially as message and AI volume grow.

Variable cost rationale

Cost scales on two usage axes: Meta per conversation WhatsApp fees passed through, and AI credits consumed per agent action with top ups in blocks of 5,000.

Sales call required

No, self serve available

Free / trial

Free trial with 500 AI credits, no credit card.

Lowest paid plan

Growth listed about eighty nine dollars per month billed annually (third party listing); a lower Starter tier is referenced but its price was not confirmed this session.

Key ambiguities

Exact Starter tier price was not retrievable from the live pricing page this session; only the Growth tier price was found. Meta conversation fees vary by country and conversation type.

Agentic Index verified 2026-07-09

Official pricing page

Related vendors

Alternatives to Gallabox

The closest documented capability profiles to Gallabox among customer support agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

BIK8.0 / 14Adds documented Testing, Debugging & Optimization
Agency AI7.5 / 14Fuller documented coverage on Knowledge Grounding & RAG and Memory & State Persistence
Freshworks7.5 / 14Fuller documented coverage on Knowledge Grounding & RAG and Security, Identity & Governance
Gradient Labs7.0 / 14Fuller documented coverage on Human Oversight & Guardrails and Memory & State Persistence
LivePerson9.0 / 14Adds documented Testing, Debugging & Optimization
Nurix AI8.0 / 14Adds documented Testing, Debugging & Optimization

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Gallabox with other vendors →Compare all customer support agents →See where Gallabox ranks →

Data confidence: high

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