How much does Liberate cost?

No pricing page and no published rates; sold through a demo request.

What are the best alternatives to Liberate?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Liberate among voice agents are Kastle, Futwork, Goodcall, Leaping AI. Each is graded on the same public evidence, and no vendor pays for placement.

Does Liberate have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Liberate publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Single sign on is supported, with role and attribute based permissions and project level access. Data and integration credentials are encrypted. Liberate claims SOC 2, HIPAA, PCI and GDPR compliance and runs a trust center on Vanta. It does. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Liberate support MCP and tool calling?

Partial under the Agentic Index verification standard. Liberate publishes some public evidence of tool calling and API or SDK extensibility, but narrower than full Model Context Protocol (MCP) support as defined by the Agentic Index taxonomy. Evidence basis: Setup is low code, and Liberate says flexible APIs move data between systems. There is no public API reference, SDK, developer portal or MCP server. Liberate, liberate.ai Integrations and Platform pages, 2026-09-28. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Liberate give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. Liberate publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: Every interaction carries a full transcript and an audit trail, logged to Guidewire or Duck Creek. The dashboard shows transcripts, recordings, sentiment and a smoothness score. Liberate names no per call view of the actions or system updat. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Liberate

Q: Who is Liberate for?

property and casualty insurance carriers, MGAs, large broker groups, claims departments

Also known as: liberate.ai, liberateinc.com, Liberate Innovations, Liberate Nicole

Visit site

Voice agentindependentVerified 2026-09-28

Entry priceContact salesFull pricing detail

AI agents for insurance operations: Nicole answers and places calls, SMS, email and digital messages for carriers, agencies and TPAs, filing first notice of loss claims into Guidewire, Duck Creek or Applied Epic, giving claim status, chasing documents, servicing policies and running renewal outreach, with configurable escalation to adjusters. SOC 2, HIPAA and PCI; $50M raise led by Battery Ventures.

Liberate sells AI agents for property and casualty insurance operations across claims, servicing and sales, used by carriers, agencies and brokers, and TPAs, MGAs and BPOs. Its agent, Nicole, answers every inbound call around the clock in more than 100 languages and works SMS, email and digital channels. It verifies identity and files first notice of loss claims directly into Guidewire, Duck Creek or Applied Epic, gives claimants real time status, requests and follows up on documents, schedules vendors, collects payment details, handles endorsements and runs renewal, X date and cross sell outreach.

Prebuilt connectors cover Guidewire, Duck Creek, Snapsheet, Applied Epic, Verisk, CCC, Salesforce, Vertafore and others, and a no code interface lets the insurer adjust workflows, escalation rules and agent behavior. Complex cases go to adjusters or producers by warm transfer with context. Every interaction carries a transcript and audit trail, and the dashboard scores calls for smoothness and sentiment. Liberate supports SSO and role and attribute based permissions, gives each customer a separate instance on AWS, and claims SOC 2, HIPAA, PCI and GDPR compliance. Liberate raised $50M in a round led by Battery Ventures, reports more than $100B in premiums processed, a vendor figure, and has announced a Voice FNOL Accelerator on the Guidewire Marketplace.

Vendor details

Canonical URL

https://www.liberate.ai

Funding status

$50M round led by Battery Ventures, after a $7M initial raise (company news)

Company status

independent

Use cases & customers

Primary use cases

FNOL (first notice of loss) claims intake automationvoice AI policy sales and quotingpolicyholder servicing and endorsement updates24/7 multi-channel customer service (voice, SMS, email, chat, WhatsApp)downstream claims workflow automation

Target customers

property and casualty insurance carriersMGAslarge broker groupsclaims departments

Deployment options

SaaS

Integrations

Prebuilt connectors for Guidewire, Duck Creek, Snapsheet, Applied Epic, Five Sigma, Insuresoft, TurboRater, Verisk, CCC, Salesforce, Vertafore, EZLynx, CoreLogic and Outlook. Claims are filed and data is written back to the claims and policy systems. Liberate says it offers flexible APIs but publishes no public reference.

In practice

A storm hits and claim calls pile up overnight. Liberate's agent Nicole answers every inbound call around the clock and files first notice of loss claims directly into Guidewire, Duck Creek or Applied Epic.

Your adjusters lose days chasing claimants for missing documents. Liberate requests documents and follows up at set intervals, sends milestone alerts, and hands complex cases to an adjuster by warm transfer with full context.

Renewals slip because nobody calls the client in time. Liberate runs renewal and X date callbacks automatically across voice, SMS and email, and writes the call data back to your core systems.

Sources & related URLs

Research sources

https://www.liberateinc.com/platform https://techcrunch.com/2025/10/15/liberate-bags-50m-at-300m-valuation-to-bring-ai-deeper-into-insurance-back-offices/ https://www.liberateinc.com/news/liberate-raises-50m-to-build-the-first-ever-reasoning-ai-agents-for-insurance https://www.liberateinc.com/news/branch-selects-liberates-voice-ai-for-fnol-and-digital-customer-experience

Agentic Index coverage score

7.5 / 14 capabilities · 54%

Integrations & Tool Calling	Full
Prebuilt connectors for Guidewire, Duck Creek, Snapsheet, Applied Epic and others let agents file first notice of loss claims directly into the claims system. Agents also update CRMs and policies, dispatch vendors and collect payment details. Verisk, CCC, Salesforce, Vertafore and EZLynx have connectors too. SourceLiberate, liberate.ai Platform, Integrations and Claims pagesread 2026-09-28
Workflow Orchestration	Full
A visual no code interface lets the insurer adjust workflows, configure escalation rules and update AI behavior without IT. Claims flows run document requests with follow ups at set intervals, vendor dispatch and milestone alerts. Liberate does not detail branching or retries. SourceLiberate, liberate.ai Platform and Claims pagesread 2026-09-28
Knowledge Grounding & RAG	Partial
Agents answer claim status and policy questions from the insurer's core systems at call time. They are pre trained on insurance workflows and fine tuned to the carrier's lines. Liberate names no knowledge base or retrieval layer that the insurer maintains. SourceLiberate, liberate.ai Platform and Claims pagesread 2026-09-28
Human Oversight & Guardrails	Partial
The insurer configures escalation rules. Complex cases go to adjusters or producers by warm transfer with full context, and a Supervisor layer governs every interaction. Liberate names no step where a person approves an agent action before it commits. SourceLiberate, liberate.ai Platform and Voice pagesread 2026-09-28
Security, Identity & Governance	Full
Single sign on is supported, with role and attribute based permissions and project level access. Data and integration credentials are encrypted. Liberate claims SOC 2, HIPAA, PCI and GDPR compliance and runs a trust center on Vanta. It does not say which SOC 2 type it holds. SourceLiberate, liberate.ai Security pageread 2026-09-28
Observability & Auditability	Partial
Every interaction carries a full transcript and an audit trail, logged to Guidewire or Duck Creek. The dashboard shows transcripts, recordings, sentiment and a smoothness score. Liberate names no per call view of the actions or system updates the agent made. SourceLiberate, liberate.ai Voice page and homepageread 2026-09-28
Memory & State Persistence	Not documented
Call data is written back to the insurer's core systems, which hold the business record. Liberate names no separate memory the agent keeps, and gives no scope or lifetime for one. SourceLiberate, liberate.ai Voice and Platform pagesread 2026-09-28
Deployment & Data Residency	Not documented
The service runs on AWS, and each customer gets its own instance instead of sharing one with other tenants. Every customer is hosted this way. There is no region choice, customer cloud or on premises option. SourceLiberate, liberate.ai Security pageread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
One agent, Nicole, is pre trained on insurance workflows. It is sold by use case (claims, servicing and sales) and by customer type (carriers, agencies and TPAs). A Voice FNOL Accelerator is announced on the Guidewire Marketplace. Each offering is a configuration of the same agent, fine tuned per carrier, not a separate packaged agent. SourceLiberate, liberate.ai use case pages and newsread 2026-09-28
Triggers & Channel Coverage	Full
Every inbound call is answered around the clock. Event based outbound work runs on overdue documents, appointment reminders and claim milestones. Renewal and X date callbacks run automatically. All of it works across voice, SMS, email and digital channels. SourceLiberate, liberate.ai Voice and Claims pagesread 2026-09-28
Model Flexibility & Routing	Not documented
The agent is pre trained on insurance workflows and fine tuned per carrier. There is no choice of model, and Liberate names no providers the customer could select. SourceLiberate, liberate.ai Platform pageread 2026-09-28
APIs, SDKs & MCP Extensibility	Partial
Setup is low code, and Liberate says flexible APIs move data between systems. There is no public API reference, SDK, developer portal or MCP server. SourceLiberate, liberate.ai Integrations and Platform pagesread 2026-09-28
Testing, Debugging & Optimization	Full
The call dashboard scores each AI call for smoothness and sentiment beside its transcript and recording. Teams can track output quality over time after deployment. Liberate names no pre release test harness. SourceLiberate, liberate.ai homepageread 2026-09-28
Browser & Computer Use	Not documented
Insurance systems are reached through prebuilt connectors and APIs. Liberate names no browser, desktop or computer control. Payment capture uses IVR controls on a phone keypad. SourceLiberate, liberate.ai Integrations and Claims pagesread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Product updates

September 28, 2026·Agent capabilityPartially Verified

Liberate launched AI Intercept, which screens inbound calls to an insurance carrier or agency and spots when the caller is a consumer's AI agent rather than a person. Those calls go to Liberate's own insurance agent for quoting and servicing, with an audit trail and escalation to a licensed human.

Bears on: Human approval / guardrails

View source

View all Liberate updates →Tracked since Sep 2026 · Verified from public vendor sources

Pricing

Contact sales

enterprise contract

What is public

The motion only: a demo request; no rates, tiers or metering are published.

Variable cost rationale

No billing model is published on the vendor's site.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Liberate

The closest documented capability profiles to Liberate among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Kastle7.0 / 14Fuller documented coverage on Prebuilt Agents, Templates & Packs
Futwork7.5 / 14Adds documented Model Flexibility & Routing
Goodcall7.5 / 14Adds documented Memory & State Persistence
Leaping AI8.5 / 14Adds documented Memory & State Persistence and Deployment & Data Residency, among others
Salient9.5 / 14Adds documented Memory & State PersistenceLiberate vs Salient →
Slang.ai5.5 / 14A lighter documented profile than Liberate

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Liberate with other vendors →Compare all voice agents →See where Liberate ranks →

Data confidence: medium

Head to head

Liberate vs SonantLiberate vs Salient