Agentic Index

The best customer support agents in 2026, ranked

The best customer support agents of 2026 are Atlassian Rovo, Pega, and ServiceNow, ranked by verified capability coverage on the Agentic Index. All 144 researched vendors in the category are scored against the same 14 capabilities, and Atlassian Rovo documents the broadest coverage at 13.5 out of 14.

Agentic Index ranks all 144 customer support agents in its index by verified capability coverage. These are agents that resolve tickets, answer questions, and hand off to humans when needed. Each vendor is scored across the same 14 point taxonomy used throughout the index, most recently verified on 2026-10-26, and this ranking recomputes automatically as new research is verified.

Buyers also search this category as AI customer service agents, support automation platforms, and AI ticket deflection tools.

Scored on 14 buyer facing capabilities researched from public sources. No vendor pays for placement. How this ranking works

Best customer support agents by buyer need

Best for complex multi step work

Atlassian Rovo

Documents 3.0 of 3 on orchestration, memory, and knowledge grounding, and 13.5 of 14 overall.

Best for regulated and governed deployments

Pega

Documents 3.0 of 3 on security, auditability, and human oversight, and 13.5 of 14 overall.

Best for developer extensibility

ServiceNow

Documents 2.0 of 2 on APIs, MCP support, and tool calling, and 13.5 of 14 overall.

Best for fastest time to value

Kore.ai

Documents 2.0 of 2 on prebuilt packs and channel coverage, and 13.0 of 14 overall.

Each segment names the vendor with the most documented coverage on the criteria that segment depends on, computed from the same research as the ranking below. A vendor appears once, in its strongest segment.

1. 1

   A

   Atlassian Rovo13.5 / 14

   Atlassian Rovo is the agent layer across Jira, Confluence, Jira Service Management and Loom. Teams assign Jira work items to agents, start them from automation rules and workflow transitions, and build their own in Rovo Studio from subagents, skills, tools and knowledge in the Teamwork Graph. It ships 26 ready agents, scores agents against test prompts with an LLM judge, and pins chat logs and agent settings to a chosen data residency location. Rovo comes with paid Atlassian Cloud plans and is metered in credits.

2. 2

   P

   Pega13.5 / 14

   Workflow and case management platform whose AI agents run as steps inside governed processes, orchestrated across systems by Agentic Process Fabric and callable over MCP, with FedRAMP High for Pega Cloud for Government.

3. 3

   S

   ServiceNow13.5 / 14

   Workflow platform whose AI agents, built in AI Agent Studio, run with supervised or autonomous tools, long-term memory, pre-release evaluations and browser actions, callable by any outside agent through Action Fabric.

4. 4

   K

   Kore.ai13.0 / 14

   Enterprise agent platform whose agents are authored in a typed blueprint language, compiled and run by a single governed runtime across 27 channels, with pluggable model providers, RAG enterprise search, approval gates and tracing of every reasoning step.

5. 5

   S

   Salesforce13.0 / 14

   CRM platform whose Agentforce layer builds and deploys autonomous agents across sales, service, and marketing, grounded in customer profiles from its Data 360 customer data platform.

6. 6

   Y

   YourGPT13.0 / 14

   YourGPT builds customer support agents that answer from business knowledge and act through connected tools. AI Studio adds editable workflows, specialist agents and code steps for support and internal operations. Teams can review proposed replies through Check with Team, inspect execution logs and compare models using the same configured agent. Its website copilot can navigate pages and fill forms. Plans combine subscription limits with model dependent credits, while enterprise accounts add custom identity and deployment arrangements.

   Full coverage on Browser / Computer-use and Testing, Debugging & Optimization and 10 more.

7. 7

   B

   Blits.ai12.5 / 14

   Enterprise platform for chat, voice and digital human agents, with agentic workflows, more than 15 model providers, in conversation payments, and deployment in the customer's own cloud or data center.

   Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 9 more.

8. 8

   E

   ElevenAgents12.5 / 14

   ElevenAgents is a voice first agent platform for building, testing and running multimodal agents across telephony, web, WhatsApp and SMS, with an LLM the customer chooses, a managed RAG knowledge base and OpenTelemetry tracing.

9. 9

   K

   Khoros12.5 / 14

   An enterprise brand community and social care platform, owned by IgniteTech since 2025, whose Aurora AI agents answer unanswered community questions with cited answers and moderate posts on their own, alongside Iris AI for social publishing, listening and care.

   Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 10 more. No documented coverage on Browser / Computer-use.

10. 10

    W

    Wonderful12.5 / 14

    Enterprise AI OS whose agents serve customers by voice, chat and email, run back office workflows end to end, operate legacy systems from a managed virtual machine, and deploy as SaaS, in your own cloud or on premises.

    Full coverage on Browser & Computer Use and Testing, Debugging & Optimization and 9 more.

11. 11

    Y

    Yellow.ai12.5 / 14

    Omnichannel CX and EX automation platform running goal driven agents across 35+ channels, with voice agents in 500+ languages, a desktop agent for employee support, more than 15 LLMs the customer selects per task, contractual data residency across seven regions and a public API, SDKs and MCP server.

12. 12

    B

    Bland AI12.0 / 14

    Bland AI is an enterprise voice AI platform for high-volume and regulated phone workflows, running its own telephony, speech, language and text-to-speech stack behind a node-based pathway builder, with SMS, RCS and iMessage on the same agents.

13. 13

    C

    Cognigy12.0 / 14

    Enterprise conversational and agentic AI platform now owned by NiCE, building voice and chat agents in more than 100 languages, with your own LLM, NLU, STT and TTS, on premises Kubernetes deployment, assertion based Playbook testing, and certifications including ISO 27001, ISO 42001, SOC 2 Type II and PCI DSS 4.0.

14. 14

    e

    eesel AI12.0 / 14

    eesel AI handles customer support inside existing helpdesks, website chat, Slack and email. Agents search company knowledge, work through connected tools and hold selected actions for human approval. Teams configure event automations and schedules, inspect individual runs and replay past tickets before expanding coverage. A Chrome extension assists staff on the current page. Monthly credit plans include unlimited agents and seats, with additional credits available under a spending cap and regional hosting arranged through eesel.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 8 more.

15. 15

    H

    HighLevel12.0 / 14

    HighLevel's AI Employee puts voice agents on a business's phone lines that answer calls 24/7, qualify leads, book straight into the calendar, transfer to staff and place outbound calls from workflows, alongside Conversation AI across SMS, social messaging, WhatsApp and live chat and Managed Agents for custom CRM automation. Agencies resell it under their own brand, and it runs on a choice of Gemini, Claude or GPT models with an MCP server and public APIs.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 9 more. No documented coverage on Browser / Computer-use.

16. 16

    I

    Infobip12.0 / 14

    Global CPaaS provider whose AgentOS platform runs autonomous AI agents across more than fifteen channels, with customer selected LLMs, a Quality center for agent testing, and a fully public developer surface.

17. 17

    K

    Kapture CX12.0 / 14

    Kapture CX combines customer service agents with tools for building workflows, supervising decisions and evaluating results. VITOS creates agents that act across business systems; Command routes approvals and allows live intervention; Calibrate scores interactions against customer defined standards. The broader portfolio includes Kapture EX for employee requests and cross-application tasks. Enterprises can bring models and choose private deployment options for applicable products. Pricing is negotiated around modules, users and consumption, with contract commitments and usage limits.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 9 more. No documented coverage on Browser / Computer-use.

18. 18

    R

    Retell AI12.0 / 14

    Voice and chat agent platform for phone workflows, pairing a customer-chosen or self-hosted LLM with node-based conversation flows, telephony over SIP or imported numbers, and a testing suite spanning playground, simulation, batch and live A/B.

19. 19

    S

    Sinch12.0 / 14

    The global communications platform behind SMS, RCS, WhatsApp, voice and email for more than 190,000 businesses, selling Chatlayer, a flow based builder for multilingual chat and voice bots that call outside systems, answer from a knowledge base and hand off to live agents, plus Voice Relay, Functions and an MCP server for agents customers build themselves.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 9 more. No documented coverage on Browser / Computer-use.

20. 20

    A

    ASAPP11.5 / 14

    Generative AI for enterprise contact centers that plugs into existing IVR, telephony and CCaaS estates, orchestrating reasoning, retrieval and output verification over a lifelong customer record, with HILA, a human in the loop workflow that brings a person in before resolution.

21. 21

    C

    Crisp11.5 / 14

    Crisp combines Hugo, an AI customer support agent, with a shared inbox, knowledge base and workflow builder. Hugo handles incoming conversations, retrieves approved content and calls connected tools for account or order tasks. Teams can choose among several model providers, set escalation rules and compare agent variants before changing production. Plus adds detailed execution traces and reviewed knowledge suggestions. Paid plans include an AI usage allowance, with optional additional consumption under a spending limit.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 8 more. No documented coverage on Browser / Computer-use.

22. 22

    Delight.ai11.5 / 14

    Enterprise AI agent platform from Sendbird, running omnichannel agents with a dedicated memory platform and the Trust OS governance layer for observability, control, and staged release.

23. 23

    Five911.5 / 14

    Cloud native Intelligent CX Platform whose Genius AI suite and Voice AI Agents deliver agentic self service with multi agent orchestration, a dial of trust, and live agent handoff.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 8 more. No documented coverage on Browser / Computer-use.

24. 24

    Floatbot11.5 / 14

    Floatbot is a no code platform for voice and digital AI agents in insurance, collections, lending, banking and healthcare, automating claims first notice of loss, debt collection, loan servicing, payments and patient calls. Agent M runs a master agent with use case sub agents that call APIs as tools, flows add HTTP calls and branching, retrieval answers from PDFs and websites, and agents run inbound and outbound across phone, chat, SMS, WhatsApp and email, on a multi tenant or private cloud, hybrid or on premises, with a choice of language model.

    Full coverage on Testing, Debugging & Optimization and Model Flexibility & Routing and 8 more. No documented coverage on Browser / Computer-use.

25. 25

    Gallabox11.5 / 14

    Conversational platform that needs no code and runs AI agents across WhatsApp, Instagram, web chat and voice, with a configurable RAG knowledge base, a browsable chatbot template library and outcome scoring for each session.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 9 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency.

26. 26

    Gnani.ai11.5 / 14

    Voice AI platform with foundational speech models and agents that run production workflows for enterprises.

27. 27

    Quiq11.5 / 14

    Enterprise agentic AI platform for customer experience. Its AI Agents resolve inquiries across voice, chat, SMS, WhatsApp, and email with governed decisioning, AI Assistants support human agents, and Voice AI carries context across every channel.

28. 28

    Verint11.5 / 14

    Verint's Conversational AI Agents resolve customer requests across voice and digital channels, including payments, reservations and account changes. Agent Factory coordinates specialized agents, shared context and human handoffs, with configurable models and industry assistants as starting points. Knowledge Management supplies maintained service content, while QM Intelligence evaluates automated conversations. The software can sit alongside an existing contact center stack. Verint is owned by Thoma Bravo and now includes Calabrio; agent packages and implementation are sold through sales.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 8 more. No documented coverage on Browser / Computer-use.

29. 29

    WotNot11.5 / 14

    WotNot combines a visual conversation builder, knowledge grounded AI agents and human live chat. Teams connect customer support and booking workflows to external APIs, choose models from several providers and deploy the same conversation design across messaging channels. Agent paths handle branching and escalation, while execution logs expose API attempts and errors. Plans start with basic chat automation; function calling and live chat require Premium. Enterprise adds identity integration, custom models and private deployment options.

    Full coverage on APIs / SDKs / MCP Extensibility and Model Flexibility & Routing and 8 more. No documented coverage on Browser / Computer-use.

30. 30

    Ada11.0 / 14

    Agentic customer experience platform whose AI agents autonomously resolve support conversations across voice, messaging, email and social, driven by authored Playbooks for complex multi step SOPs.

31. 31

    Aircall11.0 / 14

    Aircall's AI Voice Agents answer and place calls on Aircall's own telephony, resolve routine requests end to end, and act in Shopify, HubSpot, Salesforce and Zendesk mid call, with templates for FAQ, lead qualification and order support, intent based transfer branches and scored simulations before launch. AI Messaging Agents bring the same actions to SMS and WhatsApp, and both are billed by usage with telephony and models included.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 7 more. No documented coverage on Browser / Computer-use.

32. 32

    Aisera11.0 / 14

    Enterprise agentic AI platform that orchestrates specialized agents across IT, human resources, finance, and customer service, resolving high volume service requests autonomously across channels, grounded in enterprise data. Owned by Automation Anywhere.

    Full coverage on Testing, Debugging & Optimization and APIs, SDKs & MCP Extensibility and 9 more. No documented coverage on Browser & Computer Use and Deployment & Data Residency and 1 more.

33. 33

    Botpress11.0 / 14

    Agent building platform whose autonomous nodes mix LLM driven reasoning with deterministic flows, deployed across web, social and messaging channels, with a typed state layer, model choice for each node and an optional standalone helpdesk.

34. 34

    Fin11.0 / 14

    AI customer service agent billed per resolved outcome, working across chat, email, voice, WhatsApp, SMS, Slack and social, on Intercom's own helpdesk or on Salesforce, HubSpot, Freshworks and others.

35. 35

    Gorgias11.0 / 14

    Ecommerce support platform whose AI agent resolves order, return, shipping and subscription requests end to end across email, chat, social, SMS and native voice, grounded strictly in connected Shopify and knowledge-base data.

36. 36

    Jeeva11.0 / 14

    Digital worker platform grown from an inbox native AI SDR, with revenue workers in production and support, IT, finance, security and HR workers in early access, built on a five layer architecture with approvals, memory and audit.

    Full coverage on Triggers & Channel Coverage and Prebuilt Agents, Templates & Packs and 7 more. No documented coverage on Model Flexibility & Routing.

37. 37

    Kustomer11.0 / 14

    CRM native customer service platform whose AI agents work from a persistent customer timeline, calling OpenAPI defined tools across commerce and internal systems, with configurable deterministic or probabilistic execution and reasoning traces for each step.

38. 38

    Lorikeet11.0 / 14

    AI support agent for regulated fintech, healthtech and insurance that follows the customer's own written procedures to resolve multi step tickets across chat, email, voice, SMS and WhatsApp, with tools scoped to least privilege and an audit trail of every step that can be replayed.

39. 39

    Omilia11.0 / 14

    Vertically integrated conversational voice AI for regulated enterprise contact centers, owning every layer from acoustic model to orchestration engine, with on premises bare metal deployment, decision level audit trails and a human gated self learning loop.

40. 40

    Smallest AI11.0 / 14

    Voice AI platform covering the full stack, pairing Atoms, a no code voice and chat agent builder handling conversations in more than twenty languages, with its own co optimized models, Lightning text to speech at roughly one hundred millisecond latency and Pulse speech to text with a sixty four millisecond first transcript.

41. 41

    SoundHound11.0 / 14

    Voice-first agentic AI platform for enterprise support and voice commerce, LLM-agnostic including customer-hosted models, deployable in the customer's private cloud or embedded on-device, with named products across answering, ordering, drive-thru and IT operations.

42. 42

    Sprinklr11.0 / 14

    Enterprise unified-CXM suite whose AI+ layer builds and governs generative agents across voice, chat, email and social, with configurable input and output guardrails, approval workflows, and simulation-based agent evaluation before and after deployment.

43. 43

    Telnyx11.0 / 14

    Telnyx is a communications carrier that runs AI Assistants on its own network and GPUs. Teams configure voice and chat agents in a portal with their choice of model, speech providers, tools, MCP servers and knowledge bases, guide them with conversation workflows, check them with AI tests and release them through versioned canary traffic splits, at $0.05 a minute for the voice engine.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 7 more. No documented coverage on Browser / Computer-use.

44. 44

    Vibrium AI11.0 / 14

    Enterprise agentic platform of autonomous Digital Workers that perceive, reason, and act across voice, WhatsApp, email, chat, and app channels, orchestrating processes end to end with guardrails and audit.

    Full coverage on Model Flexibility & Routing and Triggers & Channel Coverage and 8 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility.

45. 45

    Vonage11.0 / 14

    The communications API company owned by Ericsson, whose AI Studio builds virtual agents for phone calls, WhatsApp, SMS and web chat on a drag and drop canvas, calling outside systems through webhooks and Salesforce actions, answering from a Knowledge AI index and handing conversations to live agents, with agents hosted in the US or Europe.

    Full coverage on APIs / SDKs / MCP Extensibility and Prebuilt Agents / Templates / Packs and 7 more. No documented coverage on Browser / Computer-use.

46. 46

    Cresta10.5 / 14

    Enterprise customer experience AI platform that unifies autonomous AI agents, real time human agent assist, and conversation intelligence on one system for large contact centers.

    Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 7 more. No documented coverage on Browser & Computer Use and Deployment & Data Residency.

47. 47

    Giga10.5 / 14

    Giga offers enterprise AI support agents for voice, chat, email and messaging that resolve requests in business systems, with a browser agent, a CLI and SDK, and an agent that proposes and tests its own improvements.

48. 48

    Glia10.5 / 14

    Banking AI platform for banks, credit unions, and insurers that unifies voice, digital, and video with agentic workflows through a ChannelLess architecture.

49. 49

    NICE CXone10.5 / 14

    Enterprise contact center platform whose Mpower agents are generated without code in AI Studio and act across front, middle and back office systems, spanning voice and digital channels with a unified knowledge layer, public REST APIs with a TypeScript Agent SDK, and FedRAMP authorized infrastructure.

    Full coverage on APIs, SDKs & MCP Extensibility and Triggers & Channel Coverage and 6 more. No documented coverage on Browser & Computer Use.

50. 50

    Observe.AI10.5 / 14

    Contact center AI platform that analyzes a hundred percent of conversations and deploys autonomous VoiceAI and ChatAI agents alongside real time agent copilots and automated quality assurance.

    Full coverage on Testing, Debugging & Optimization and Model Flexibility & Routing and 7 more. No documented coverage on Browser & Computer Use and Deployment & Data Residency.

51. 51

    Sierra10.5 / 14

    Enterprise agent platform whose agents are composed from skills into workflows with tunable determinism, deployed once across chat, phone, email, SMS and messaging, running on a supervised constellation of models and executing end to end transactions inside the customer's systems of record.

    Full coverage on Testing, Debugging & Optimization and APIs, SDKs & MCP Extensibility and 6 more. No documented coverage on Browser & Computer Use.

52. 52

    Talkdesk10.5 / 14

    Talkdesk sells Customer Experience Automation around Autopilot, a voice and digital service agent that delegates work to specialist agents, calls authenticated APIs and runs workflows across customer systems. Teams build the agent hierarchy visually, connect shared knowledge, apply authentication and response guardrails, and simulate conversations before launch. The automation can sit above another contact center through telephony connections and contextual handoffs. Commercial terms are quoted, and detailed production action traces remain limited to selected preview customers.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 7 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

53. 53

    Wonderchat10.5 / 14

    Wonderchat builds customer service and sales agents around a company's website, documents and support history. Teams add authenticated API tools, define conversation workflows and choose models from several providers. Returning visitors retain context, while staff can review conversations, correct answers and take over difficult requests. The same platform supports website chat, messaging and internal knowledge access. Its evaluation playground compares a configured chatbot across models. Subscriptions include message credits, with extra capacity sold separately.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 7 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency.

54. 54

    Zendesk10.5 / 14

    Customer service suite whose AI agents resolve across messaging, email, voice, API and web form using help-center knowledge, generative procedures or scripted dialogues, and authorized actions into connected systems.

55. 55

    Chatbase10.0 / 14

    No-code builder for support agents grounded in ingested docs, help center articles and support tickets, with AI Actions that manage orders, tickets and scheduling in connected systems, deployed across six native channels plus a REST API.

56. 56

    Decagon10.0 / 14

    AI agent platform purpose-built for customer support, with deep integration into support toolchains.

57. 57

    Dialpad10.0 / 14

    Dialpad Resolve adds action taking voice and digital agents to Dialpad's contact center platform. Administrators connect business systems, define skills and guardrails, and route customer conversations to agents that book appointments, update records or create tickets. Knowledge syncs daily from help centers and drives, workflows combine branching and API operations, and staff receive escalations with context. Resolve is priced per conversation through pooled credits, $0.99 digital and $1.99 voice, and some related features remain in early access.

    Full coverage on APIs / SDKs / MCP Extensibility and Prebuilt Agents / Templates / Packs and 5 more. No documented coverage on Browser / Computer-use.

58. 58

    Element45110.0 / 14

    AI native platform for the higher education student lifecycle, pairing an AI driven CRM with Bolt, an agent engine whose specialized agents recruit and engage prospects across email, text, chat, WhatsApp, and voice, answer inquiries 24/7, read and score applications, detect fraud, and support student success.

59. 59

    Freshworks10.0 / 14

    Freddy AI copilot and autonomous agents across the Freshdesk and Freshservice suite, built no-code in Agent Studio from domain templates, deployed into Teams, Slack, portals, chat, email and voice, on a developer platform with regional data residency.

60. 60

    Genesys10.0 / 14

    Genesys provides Agentic Virtual Agents within Genesys Cloud CX. Teams define a service agent in AI Studio, connect business data actions and knowledge, then invoke it from voice or digital Architect flows. The agent plans work across tools, validates inputs and transfers exceptions to people. Execution history exposes tool sequences and outcomes. Pricing combines contact center licenses with AI Experience tokens. Customers choose a cloud region, while Genesys manages the underlying action model.

    Full coverage on APIs / SDKs / MCP Extensibility and Deployment & Data Residency and 6 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

61. 61

    KODIF10.0 / 14

    Ecommerce customer support platform with three agents, for resolution, retention and revenue, that take real actions across the store and helpdesk under policies CX teams write in plain English, each policy tested against past tickets before it goes live.

    Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 7 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 1 more.

62. 62

    Kommunicate10.0 / 14

    AI-first customer service platform pairing a no-code agent builder with live human handoff in one inbox, unusually open on model choice with seven named options plus bring-your-own-bot, deployed across web, mobile, email and six messaging channels.

63. 63

    LivePerson10.0 / 14

    Enterprise digital customer conversation platform running about a billion interactions a month across fourteen messaging channels, with intent modeling, bot building and voice to message deflection, now a SoundHound AI company.

64. 64

    Manychat10.0 / 14

    A chat marketing platform for Instagram, TikTok, Messenger, WhatsApp and Telegram whose Manychat AI answers DMs and comments from a brand's own knowledge, steers each conversation toward a link, a follow or a captured lead, and hands off to people, on top of the comment to DM automations used by more than 1.5 million creators and businesses.

    Full coverage on APIs / SDKs / MCP Extensibility and Prebuilt Agents / Templates / Packs and 6 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency.

65. 65

    Neople10.0 / 14

    Dutch AI digital coworkers for customer support that run templated workflows inside the team's existing helpdesk and commerce tools, with publish gating, versioning and per-workflow evaluation, sold with a managed service.

    Full coverage on Testing, Debugging & Optimization and Prebuilt Agents / Templates / Packs and 6 more. No documented coverage on APIs / SDKs / MCP Extensibility and Deployment & Data Residency.

66. 66

    Qualtrics10.0 / 14

    Experience Agents bring agentic AI to the Qualtrics XM Platform, resolving customer and employee issues inside surveys and tickets, grounded in decades of experience data with human approval and FedRAMP High governance.

67. 67

    Webex AI Agent10.0 / 14

    Webex AI Agent is Cisco's AI agent for its own contact centers, built in Webex AI Agent Studio. Autonomous agents work toward a goal with up to ten actions, including MCP tools and Webex Connect flows, answer from knowledge bases and hand over to human agents on voice and chat, while scripted agents handle tightly defined tasks, and contact center data stays in one of eight regions.

    Full coverage on Prebuilt Agents / Templates / Packs and Deployment & Data Residency and 5 more. No documented coverage on Browser / Computer-use.

68. 68

    BlueTweak9.5 / 14

    BlueTweak combines conversational customer support with a shared workspace for human teams. Its AI handles routine voice and chat requests, retrieves approved knowledge, and routes exceptions with their context. Proposed Reply drafts responses for a person to approve, while interaction automation prepares summaries and applies handling rules. Customer service teams also get workforce management, quality scorecards and operational reporting. The base subscription is priced per agent, with separate charges for resolved AI chats, completed voice calls and used email drafts.

    Full coverage on APIs / SDKs / MCP Extensibility and Security, Identity & Governance and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

69. 69

    ChatBot9.5 / 14

    ChatBot is Text's customer support and sales agent offering. New customers configure AI Agent in Text, connecting company knowledge to editable skills that update tickets, customer records and external systems. Website and messaging conversations can trigger actions or transfer to staff with their history. The shared workspace combines AI, live chat and a help desk. Seat subscriptions include a small resolution allowance, with extra capacity sold in packages. Existing customers can continue using the older Visual Builder.

    Full coverage on APIs / SDKs / MCP Extensibility and Prebuilt Agents / Templates / Packs and 6 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

70. 70

    Forethought9.5 / 14

    Multi agent customer support platform whose Solve, Triage, Assist, and Discover agents resolve tickets end to end using Autoflows, natural language business logic instead of decision trees.

    Full coverage on Browser & Computer Use and Triggers & Channel Coverage and 5 more. No documented coverage on Deployment & Data Residency and Memory & State Persistence.

71. 71

    Kenyt9.5 / 14

    Kenyt builds conversational agents for customer support, sales and employee services. Its workflow builder combines intent recognition, generated responses, business rules and API actions to handle tasks such as appointments, payments and ticket routing. Customers can adapt prebuilt flows, ground answers in their content and test responses before launch. Human teams can approve drafts and take over conversations. The commercial offering includes self managed accounts, managed services and bundles combining agents with CRM, service desk seats and campaigns.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 6 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

72. 72

    Plivo9.5 / 14

    A voice and messaging API company whose AI Agent studio builds agents for calls, web chat, SMS and WhatsApp as visual flows, drafted from a plain English description by its Vibe Agent, with app actions, HTTP requests, a synced knowledge base and handover to human teams, at $0.03 a minute excluding telephony, alongside SIP trunking and audio streaming for agents built on LiveKit, Pipecat or Vapi.

    Full coverage on APIs / SDKs / MCP Extensibility and Model Flexibility & Routing and 4 more. No documented coverage on Browser / Computer-use.

73. 73

    Tidio9.5 / 14

    SMB customer service platform whose Lyro agent answers and takes action across live chat, Messenger, Instagram, WhatsApp and email, grounded in a unified knowledge base, with a browsable Action template library and MCP connections into external systems.

74. 74

    Uniphore9.5 / 14

    Enterprise Business AI platform spanning data, knowledge, models and agents, with pre-built industry agents and a no-code BPMN agent builder.

75. 75

    Zingtree9.5 / 14

    Agentic CX workflow orchestration platform with a multi guardrailed AI engine that resolves complex, high risk support across agent assist and self service, governed by logic gates and compliance checks.

    Full coverage on APIs / SDKs / MCP Extensibility and Observability & Auditability and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

76. 76

    careCycle9.0 / 14

    careCycle offers AI employees and a softphone platform for Medicare and ACA agencies: voice agents prequalify leads, warm transfer to licensed agents, answer benefit questions from maintained plan data and run retention campaigns, with a public API. It states SOC 2 Type 2 certification and HIPAA compliance.

77. 77

    Dialog9.0 / 14

    Ecommerce AI shopping agent that encodes a brand's identity and expertise to advise and sell on the site and inside AI assistants like ChatGPT and Gemini.

    Full coverage on Testing, Debugging & Optimization and APIs / SDKs / MCP Extensibility and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

78. 78

    Level AI9.0 / 14

    Level AI's AI Virtual Agents handle voice and chat contacts end to end for banks, credit unions, healthcare, retail and travel brands, verifying identity, freezing cards, reversing fees, rebooking trips and managing appointments, and they are built from the conversations of a company's best human agents. Every virtual agent conversation is scored against the same QA rubrics as the human team on Level AI Latitude, its own stack of seven CX models.

    Full coverage on Testing, Debugging & Optimization and Prebuilt Agents / Templates / Packs and 4 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility.

79. 79

    LiveChatAI9.0 / 14

    LiveChatAI combines a customer support agent with a shared human inbox. Teams load business content, choose a language model and connect AI Actions for bookings, commerce, alerts or custom API tasks. Contact attributes tailor content access, and staff can take over a conversation when needed. The service offers ready actions alongside OpenAPI, webhook and MCP connections. Subscriptions include message credits, with optional site synchronization and separate model billing when customers use their own OpenAI key.

    Full coverage on APIs / SDKs / MCP Extensibility and Model Flexibility & Routing and 4 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency.

80. 80

    MarvelX9.0 / 14

    Agentic AI for insurance claims: agents read a whole case from policies, invoices, photographs and handwritten forms, check coverage, screen for fraud and reach a settlement position with every conclusion citing its source, held to rules the insurer writes and routed to a human specialist when uncertain, with claims data wiped once the decision is delivered back to the insurer's system.

    Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

81. 81

    MelodyArc9.0 / 14

    Platform for building and running AI Operators: work arrives by API, webhook or integration, a Point Engine assembles a resolution path per task out of modular units of business logic and knowledge, and the Operator executes it end to end — calling systems, taking resolution actions, and routing to a human Associate to approve or supply context whenever it is not confident, with staff authoring the knowledge directly through a no-code portal.

82. 82

    Nextiva9.0 / 14

    Nextiva's XBert AI Employee handles inbound calls, SMS and web chat using business knowledge and configured skills. It can qualify a lead, update a CRM contact or book a calendar appointment, then send a confirmation or escalate to staff, with a Receptionist skill routing work among skills inside one conversation. XBert is sold on its own or with the NEXT platform, and the standalone edition is narrower on permissions, supervision and tickets. The product page prices it at $99 a month for 100 conversations and $0.99 after, while a default usage sheet lists $1.50 per session.

    Full coverage on APIs / SDKs / MCP Extensibility and Prebuilt Agents / Templates / Packs and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

83. 83

    Nurix AI9.0 / 14

    Enterprise voice and chat agents that complete tasks in CRMs, ERPs and internal systems across 400+ integrations while the conversation is still running.

    Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 4 more. No documented coverage on Browser & Computer Use and APIs, SDKs & MCP Extensibility.

84. 84

    SleekFlow9.0 / 14

    Omnichannel AI agent suite (AgentFlow) that sells to and supports customers across WhatsApp, Instagram, TikTok, SMS, email, and calls, with a unified inbox and commerce integrations.

85. 85

    Thread9.0 / 14

    AI service desk for MSPs that automates triage, dispatch, and client conversations across chat, email, and phone with Magic Agents, resolving routine tickets and prepping the rest for technicians.

86. 86

    Voiceflow9.0 / 14

    Collaborative platform for designing, building, and deploying AI agents across chat and voice.

    Full coverage on APIs, SDKs & MCP Extensibility and Model Flexibility & Routing and 5 more. No documented coverage on Browser & Computer Use and Memory & State Persistence and 1 more.

87. 87

    Assembled8.5 / 14

    AI customer support orchestration platform that unifies autonomous AI agents across chat, email and voice, an agent copilot, and AI powered workforce management, connecting automation directly to staffing across a blended human, AI, and outsourced workforce.

88. 88

    Fini8.5 / 14

    Enterprise support agent for fintech and regulated sectors that resolves across voice, chat and email on one reasoning layer, takes real actions in billing and CRM systems, and maintains its own knowledge graph from resolved tickets.

89. 89

    Help Scout8.5 / 14

    Email-first help desk for small and mid-sized teams, pairing a shared inbox and knowledge base with an AI agent that answers customers in the web widget and drafts replies for the team.

90. 90

    Hyro8.5 / 14

    AI agents for health system patient access and outreach, more than 20 of them each owning one job, answering only from a knowledge graph of the organization's approved sources and acting inside Epic and other EHRs, with every answer traceable to its source.

91. 91

    Maven AGI8.5 / 14

    Enterprise AI agent platform that unifies systems, knowledge, and actions into one reasoning engine to autonomously resolve up to ninety three percent of support queries across every channel.

    Full coverage on Testing, Debugging & Optimization and APIs, SDKs & MCP Extensibility and 4 more. No documented coverage on Browser & Computer Use and Model Flexibility & Routing and 1 more.

92. 92

    Nectar Social8.5 / 14

    Agentic operating system for social marketing whose autonomous Nectar Agent engages one on one in a brand's voice across DMs, comments, and creator conversations, tying social back to revenue.

93. 93

    Outverse8.5 / 14

    Governed platform for enterprise service agents that resolve complex multi-step tickets end to end across email, chat, voice and APIs, built around policy authoring, reasoning traces and safe deployment.

    Full coverage on Testing, Debugging & Optimization and Observability & Auditability and 3 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency.

94. 94

    Parahelp8.5 / 14

    AI support agent for engineering-heavy software companies that resolves tickets end to end inside the customer's existing helpdesk, grounding on their codebase, docs and wikis and acting in tools like Stripe, Linear and Retool, with a second agent that builds and maintains it.

95. 95

    QueryPal8.5 / 14

    AI customer service platform that learns from a team's resolved tickets and docs to draft replies for agent approval, resolve chats autonomously against internal systems, and analyze the queue, with fully hosted, self-hosted or managed deployment.

    Full coverage on Prebuilt Agents / Templates / Packs and Deployment & Data Residency and 4 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 1 more.

96. 96

    Replicant8.5 / 14

    Voice first autonomous contact center platform that resolves routine calls end to end across voice, chat, and SMS, with code based guardrails and quality assurance on every conversation.

    Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 5 more. No documented coverage on Browser & Computer Use and APIs, SDKs & MCP Extensibility and 2 more.

97. 97

    R

    Robylon AI8.5 / 14

    Omnichannel AI customer support platform automating chat, WhatsApp, email, tickets, social and voice, with human agents handling escalations in the same inbox.

98. 98

    Spring Labs8.5 / 14

    AI native compliance and CX platform for financial institutions whose Zanko agents detect complaints, score QA, surface contact drivers and summarize calls, extending into the SummerGRC agent orchestration platform; a Disputes Agent is in development.

99. 99

    Telli8.5 / 14

    AI phone agent platform for B2C call operations: build agents in a no code builder with knowledge bases and in call HTTP tools, run them from an auto dialer, API, inbound numbers or workflow triggers with If/else branching, integrate Salesforce, HubSpot and calendars, and score every call. SOC 2, GDPR and HIPAA stated; EU hosted.

100. 100

     Assort Health8.0 / 14

     Specialty specific AI agents for patient access. Concierge answers every call, chat and scheduling request and books into the EHR, and Activate reaches out on EHR events, with Patient Journey Memory across interactions and 20+ EHR integrations.

101. 101

     BIK8.0 / 14

     Agentic AI CRM for eCommerce that consolidates marketing and support: 100+ prebuilt AI commerce agents plus an Agent Studio to build your own, deployed across WhatsApp, Instagram, web, Messenger, SMS and email with a deep Shopify integration and a public REST API.

     Full coverage on APIs / SDKs / MCP Extensibility and Triggers & Channel Coverage and 3 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

102. 102

     Callers8.0 / 14

     Callers, formerly Voxia, builds AI agents for inbound and outbound calls, texts, email and web chat from campaign scripts, with triggers, a knowledge base, contact memory and a public API.

     Full coverage on APIs / SDKs / MCP Extensibility and Triggers & Channel Coverage and 4 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 2 more.

103. 103

     Crescendo8.0 / 14

     AI native customer experience platform that replaces the chatbot, contact center, ticketing, QA and workforce stack with one team of agents on a shared data model, priced on successful outcomes instead of seats.

     Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 5 more. No documented coverage on Browser & Computer Use and APIs, SDKs & MCP Extensibility and 3 more.

104. 104

     DigitalGenius8.0 / 14

     AI agent built for ecommerce that reads incoming tickets, pulls data from carriers, order systems, and payment providers, and resolves returns, refunds, and order status queries end to end.

     Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 3 more. No documented coverage on Browser & Computer Use and Model Flexibility & Routing and 1 more.

105. 105

     Spoki8.0 / 14

     WhatsApp first conversational commerce and customer experience platform on the official Meta Business API, unifying AI support, sales and voice agents, broadcasts, a conversational CRM and 100+ integrations across WhatsApp, Voice, SMS, Email and RCS.

     Full coverage on APIs / SDKs / MCP Extensibility and Triggers & Channel Coverage and 2 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

106. 106

     WISEnut8.0 / 14

     South Korean AI agent company pairing a self-built Korean LLM and hybrid RAG retrieval with an operations console, deployable closed-network on premises or as an all-in-one NPU appliance for public bodies and enterprises.

     Full coverage on Testing, Debugging & Optimization and Model Flexibility & Routing and 2 more. No documented coverage on Browser / Computer-use and Human Oversight & Guardrails.

107. 107

     Zaapi8.0 / 14

     Southeast Asian omnichannel messaging and conversational commerce platform that unifies Shopee, Lazada, TikTok Shop, LINE, WhatsApp and social channels into one inbox, with a trainable AI agent, an event-driven Flow Builder and public self-serve pricing.

     Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 3 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency and 1 more.

108. 108

     Brainfish7.5 / 14

     AI customer support agent that answers only from your approved knowledge sources, cites every source, and resolves questions across chat, email, in product, and Slack.

     Full coverage on Triggers & Channel Coverage and Deployment & Data Residency and 3 more. No documented coverage on Browser & Computer Use and Model Flexibility & Routing and 2 more.

109. 109

     Call Agent AI7.5 / 14

     Call Agent AI sells an AI receptionist for US and Canadian small businesses that answers calls in more than 50 languages, qualifies callers, books appointments and updates customer records while the call is live. Native HubSpot, Zoho, Jobber and Cal.com connections handle contact matching, scheduling and follow ups, and outbound campaigns dial CRM lists. A separately priced Web Agent adds website chat and voice. Customers choose the language model, write business instructions and route complex calls to staff, on plans priced by included minutes or conversations.

     Full coverage on Model Flexibility & Routing and Knowledge Grounding & RAG and 2 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency and 1 more.

110. 110

     Cedar7.5 / 14

     Patient financial platform whose Kora Platform, an orchestrated team of billing agents, answers and places patient calls and texts to resolve balances, coverage and payment plans, with a context engine that remembers each patient.

111. 111

     Cendra7.5 / 14

     AI guest communication and property operations platform for hospitality, with agents trained on your property data, 45 plus PMS integrations, and human in the loop escalation.

     Full coverage on Triggers & Channel Coverage and Human Oversight & Guardrails and 3 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 2 more.

112. 112

     Fluid Topics7.5 / 14

     Product knowledge platform that unifies technical content into an AI ready hub and, through core RAG services and an MCP server, grounds chatbots, copilots, and agents in trusted, cited product information.

     Full coverage on APIs / SDKs / MCP Extensibility and Model Flexibility & Routing and 3 more. No documented coverage on Browser / Computer-use and Testing, Debugging & Optimization and 2 more.

113. 113

     Futwork7.5 / 14

     Voice AI contact center platform from India for inbound and outbound calls, with a VoiceFlow builder, observability, simulated and A/B testing, and escalation to Futwork's own experts, priced per minute or per outcome.

     Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 2 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency and 1 more.

114. 114

     Konvo7.5 / 14

     eCommerce-native AI customer platform from a German company. Merchants build an agent on an indexed knowledge hub and prebuilt order and subscription skills, test it against a defined suite before launch, and deploy it across chat, email, WhatsApp, Instagram and voice or inside an existing helpdesk.

115. 115

     Liberate7.5 / 14

     AI agents for insurance operations: Nicole answers and places calls, SMS, email and digital messages for carriers, agencies and TPAs, filing first notice of loss claims into Guidewire, Duck Creek or Applied Epic, giving claim status, chasing documents, servicing policies and running renewal outreach, with configurable escalation to adjusters. SOC 2, HIPAA and PCI; $50M raise led by Battery Ventures.

116. 116

     Parloa7.5 / 14

     Voice first enterprise AI Agent Management Platform that lets teams design, simulate, deploy, and govern autonomous voice and chat agents across the full contact center lifecycle.

     Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 3 more. No documented coverage on Browser & Computer Use and Model Flexibility & Routing and 2 more.

117. 117

     Readyly7.5 / 14

     Network of multilingual AI agents for local government and support teams that answers residents across phone, text, chat, email and web and completes transactions like permits, utility service and inspection scheduling.

     Full coverage on Triggers & Channel Coverage and Prebuilt Agents / Templates / Packs and 3 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 2 more.

118. 118

     Siena AI7.5 / 14

     Empathic autonomous AI customer service agent built for direct to consumer ecommerce, resolving most interactions end to end across email, chat, and social with brand voice personas.

     Full coverage on Triggers & Channel Coverage and Prebuilt Agents, Templates & Packs and 3 more. No documented coverage on Browser & Computer Use and APIs, SDKs & MCP Extensibility and 2 more.

119. 119

     Taalk7.5 / 14

     Compliance-first voice/SMS/email AI agents for lead gen, qualification, scheduling, and support.

     Full coverage on Testing, Debugging & Optimization and APIs, SDKs & MCP Extensibility and 3 more. No documented coverage on Browser & Computer Use and Model Flexibility & Routing and 2 more.

120. 120

     Wassist7.5 / 14

     No code platform to build, test, and publish AI agents that live natively on WhatsApp, grounded in your store and docs, with API and MCP tool calling and human handoff.

     Full coverage on APIs / SDKs / MCP Extensibility and Triggers & Channel Coverage and 3 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 2 more.

121. 121

     Consio7.0 / 14

     AI phone platform for Shopify brands: a twenty four seven inbound AI voice agent plus an outbound power dialer and SMS, with revenue attribution on every conversation.

122. 122

     EliseAI7.0 / 14

     EliseAI offers AI agents for housing and healthcare operators: LeasingAI, ResidentAI and VoiceAI handle leasing, tours, maintenance, renewals and delinquency across calls, text, email and chat, synced with Yardi, RealPage, Entrata and other property systems.

123. 123

     Gradient Labs7.0 / 14

     Vertical AI agent for regulated financial services whose agent Otto autonomously runs end to end operations, disputes, KYC, lending, fraud, and support, following procedures rather than scripts.

     Full coverage on Triggers & Channel Coverage and Prebuilt Agents, Templates & Packs and 3 more. No documented coverage on Browser & Computer Use and Testing, Debugging & Optimization and 3 more.

124. 124

     Kastle7.0 / 14

     AI agents for loan operations across origination, fulfillment and servicing. A Loan Officer Assistant and Collections, Servicing, Compliance and Loss Mitigation agents work borrower calls, SMS, email and chat around the clock, complete approved transactions and escalate what exceeds their authority. Kastle is SOC 2 Type II certified and raised a $24M Series A led by Insight Partners.

125. 125

     Worknet7.0 / 14

     Multi-agent AI platform for B2B SaaS support and success teams, with an in-app agent that engages users proactively on product signals, a rep-side assistant, and a data analyst agent, running natively inside Zendesk, Salesforce and Slack.

     Full coverage on Triggers & Channel Coverage and Prebuilt Agents / Templates / Packs and 3 more. No documented coverage on Browser / Computer-use and Testing, Debugging & Optimization and 3 more.

126. 126

     Avoca6.5 / 14

     AI front office for home services. Agents answer every call, text and chat, book jobs into ServiceTitan and other field service systems, follow up on estimates by SMS and phone, and score every call for coaching.

127. 127

     My AskAI6.5 / 14

     Affordable AI customer service agent that plugs into your existing helpdesk, trained on your help center and knowledge base to instantly answer and deflect the majority of support tickets.

     Full coverage on Testing, Debugging & Optimization and APIs, SDKs & MCP Extensibility and 2 more. No documented coverage on Browser & Computer Use and Model Flexibility & Routing and 3 more.

128. 128

     PepoChat6.5 / 14

     PepoChat answers website visitors from a business's own pages, documents, help articles, Notion and Google Drive, and says so when the answer is missing rather than guessing. Thirteen prebuilt integrations and custom HTTPS actions let it check Shopify, WooCommerce and Stripe records, file tickets in help desks and Jira, and alert Slack or Discord during the conversation. Each action declares which response fields the model may read. Escalated chats move to a shared team inbox where staff reply in the same window. The agent books meetings through a PepoSmart scheduling calendar and replies in the language the visitor writes in. Plans are metered by AI replies, starting with a free tier.

     Full coverage on Knowledge Grounding & RAG and Integrations & Tool Calling. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

129. 129

     Return Signals6.5 / 14

     AI store associate for DTC brands that keeps one iMessage thread open with every customer across questions, delivery, exchanges and repeat purchase, with every deployment measured against a randomized holdout.

     Full coverage on Testing, Debugging & Optimization and Triggers & Channel Coverage and 1 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 2 more.

130. 130

     TextYess6.5 / 14

     AI native conversational commerce CRM for B2C brands that sells, supports, and retains customers autonomously across on site, WhatsApp, and voice.

     Full coverage on Triggers & Channel Coverage and Prebuilt Agents / Templates / Packs and 3 more. No documented coverage on Browser / Computer-use and Testing, Debugging & Optimization and 4 more.

131. 131

     Akkari6.0 / 14

     Autonomous customer ops agent that captures every commitment, request, and blocker across customer channels and executes the work to close each loop, with a human in the loop.

     Full coverage on Triggers & Channel Coverage and Workflow Orchestration and 1 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 3 more.

132. 132

     Broccoli6.0 / 14

     AI voice agents built for the trades, answering every call for plumbing, HVAC, and electrical contractors, booking jobs in real time into CRMs like ServiceTitan, and following up on leads around the clock.

133. 133

     PeppercornAI6.0 / 14

     Conversational AI platform built specifically for insurance. Pipr lets policyholders quote, buy, adjust and manage policies in natural language across web, tablet and mobile, with automated pre-sale underwriting, fraud checks, configurable rating and FCA-aligned audit trails, deployed as an overlay on existing policy administration systems.

     Full coverage on Observability & Auditability and Human Oversight & Guardrails and 2 more. No documented coverage on Browser / Computer-use and Testing, Debugging & Optimization and 4 more.

134. 134

     Rauda6.0 / 14

     AI agents for customer support across voice, email, chat and WhatsApp in 11 languages that plug into Zendesk, Intercom, HubSpot, Salesforce and the customer's telephony, resolve cases such as refunds and order changes, and are built from the customer's historical tickets, with regression back tests and an LLM judge scoring every response. Hosted in the EU.

135. 135

     5.Y5.5 / 14

     5.Y is an early stage Singapore platform whose GLUCOSE product deploys goal driven AI Experience Agents that represent a brand across messaging channels in 50+ languages, with an authored playbook layer, an automatic document knowledge pipeline and a pre launch test surface.

     Full coverage on Testing, Debugging & Optimization and Knowledge Grounding & RAG and 1 more. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 4 more.

136. 136

     Idle Booking5.5 / 14

     Singapore-built all-in-one platform for salons and spas (booking, calendar, POS, CRM, stock and payroll) with a live WhatsApp Agent that books and reschedules in chat on the salon's own number, and a restock agent that predicts run-out and drafts reorders for approval.

     Full coverage on Triggers & Channel Coverage and Human Oversight & Guardrails. No documented coverage on Browser / Computer-use and Testing, Debugging & Optimization and 3 more.

137. 137

     Numa5.5 / 14

     AI operating system for car dealerships. Voice AI answers calls and texts, resolves requests and writes them back to the DMS (CDK, Reynolds, Dealertrack, Tekion, Xtime), with a Smart Inbox, LiveCSI satisfaction monitoring and Service Advisor, Heat Case and Opportunity agents. 1,300+ dealership locations, by the company's count.

138. 138

     Slang.ai5.5 / 14

     AI phone agent for restaurants: answers every call around the clock, makes, changes and cancels reservations in OpenTable, SevenRooms and Yelp, answers hours, menu and allergy questions, routes VIP calls to staff and sends real time alerts, with recordings, transcripts and call analytics. From $399 per location per month.

139. 139

     Sonant5.5 / 14

     AI receptionist for P and C insurance agencies: answers every inbound call in any language, recognizes callers, looks up policies live in the AMS, captures quote and claim details, books appointments, texts links, warm transfers to staff and writes structured activity back to Applied Epic, EZLynx, HawkSoft, Momentum and other AMSs. SOC 2 Type II.

140. 140

     Hello Patient5.0 / 14

     Mia, Hello Patient's AI agent for medical, dental and veterinary practices, answers patient calls, texts and chat around the clock, books and reschedules into the EHR, verifies insurance, handles intake and bill pay, runs recall outreach, and escalates clinical questions to staff. SOC 2 Type 2 and HIPAA with a BAA; $22.5M Series A.

141. 141

     Marisa.Care5.0 / 14

     Healthcare AI agents for hospitals in Latin America, with a Call Center agent answering patients 24/7 by voice and WhatsApp, a Concierge agent that recaptures pending exams and consultations from the medical record and confirms appointments, and a Clinical Support agent for documentation.

     Full coverage on Triggers & Channel Coverage and Prebuilt Agents / Templates / Packs and 2 more. No documented coverage on Browser / Computer-use and Testing, Debugging & Optimization and 6 more.

142. 142

     Zo (Zocdoc)5.0 / 14

     Zocdoc's AI phone agent for healthcare practices. It answers inbound scheduling calls 24/7 and books, reschedules or cancels appointments directly in the practice's EHR under its scheduling rules, transferring complex calls to staff with the caller authenticated and a call summary. HIPAA compliant and SOC 2 certified. Practices pay per appointment Zo manages, and Zocdoc Marketplace membership is not required.

143. 143

     Solda AI4.5 / 14

     AI sales agents that run the full sales cycle over voice and text for B2C companies, especially banks and fintechs. They make outbound calls, take incoming calls and handle follow ups and callbacks for loan upsells, collections, card activation and lead qualification, trained on the customer's recorded calls and script and optimized with A/B tests. Solda raised a 4 million euro seed round led by Accel and AltaIR Capital.

144. 144

     Inntelo AI4.0 / 14

     AI native hospitality platform whose AI Concierge handles guest conversations across WhatsApp, phone, voice and chat, routing requests into built in housekeeping, maintenance and operations workflows with a guest data platform underneath.