Agentic Index

The best customer support agents in 2026, ranked

The best customer support agents of 2026 are NICE CXone, Salesforce, and ServiceNow, ranked by verified capability coverage on the Agentic Index. All 111 researched vendors in the category are scored against the same 14 capabilities, and NICE CXone documents the broadest coverage at 13.0 out of 14.

Agentic Index ranks all 111 customer support agents in its index by verified capability coverage. These are agents that resolve tickets, answer questions, and hand off to humans when needed. Each vendor is scored across the same 14 point taxonomy used throughout the index, most recently verified on 2026-07-30, and this ranking recomputes automatically as new research is verified.

Buyers also search this category as AI customer service agents, support automation platforms, and AI ticket deflection tools.

Scored on 14 buyer facing capabilities researched from public sources. No vendor pays for placement. How this ranking works

Best customer support agents by buyer need

Best for complex multi step work

NICE CXone

Documents 3.0 of 3 on orchestration, memory, and knowledge grounding, and 13.0 of 14 overall.

Best for regulated and governed deployments

Salesforce

Documents 3.0 of 3 on security, auditability, and human oversight, and 13.0 of 14 overall.

Best for developer extensibility

ServiceNow

Documents 2.0 of 2 on APIs, MCP support, and tool calling, and 13.0 of 14 overall.

Best for fastest time to value

Kore.ai

Documents 2.0 of 2 on prebuilt packs and channel coverage, and 12.5 of 14 overall.

Each segment names the vendor with the most documented coverage on the criteria that segment depends on, computed from the same research as the ranking below. A vendor appears once, in its strongest segment.

1. 1

   N

   NICE CXone13.0 / 14

   Enterprise CX platform with native agentic AI for customer service operations.

   Full coverage on Knowledge Grounding & RAG and APIs, SDKs & MCP Extensibility and 10 more.

2. 2

   S

   Salesforce13.0 / 14

   CRM platform whose Agentforce layer builds and deploys autonomous agents across sales, service, and marketing.

3. 3

   S

   ServiceNow13.0 / 14

   Enterprise platform whose Now Assist agents automate IT, employee, and customer workflows.

4. 4

   K

   Kore.ai12.5 / 14

   Enterprise CX agent platform with 200+ templates, 300+ integrations, and voice plus chat.

5. 5

   I

   Infobip12.0 / 14

   Global CPaaS leader whose AgentOS orchestration layer runs autonomous AI agents across more than fifteen channels, with built in MCP servers and human in the loop oversight.

6. 6

   I

   Intercom Fin12.0 / 14

   Intercom's standalone AI customer service agent with outcome-based pricing, knowledge grounding, multichannel support, simulation-based testing, and enterprise-grade handoff and escalation.

7. 7

   Q

   Quiq12.0 / 14

   Enterprise agentic AI platform for customer experience whose AI Agents resolve inquiries across voice, chat, SMS, WhatsApp, and email with governed decisioning, AI Assistants supporting human agents, and a May 2026 Voice AI launch extending context across every channel.

8. 8

   S

   Sierra12.0 / 14

   Enterprise-grade conversational AI agent platform for customer experience.

   Full coverage on Security, Identity & Governance and Human Oversight & Guardrails and 9 more. No documented coverage on Browser & Computer Use.

9. 9

   F

   Five911.5 / 14

   Cloud native Intelligent CX Platform whose Genius AI suite and June 2026 Voice AI Agents deliver agentic self service with multi agent orchestration, a dial of trust, and live agent handoff.

   Full coverage on Workflow Orchestration and Observability & Auditability and 8 more. No documented coverage on Browser / Computer-use.

10. 10

    G

    Giga11.5 / 14

    Enterprise voice and chat AI agents that resolve customer support autonomously in ninety plus languages, deployable on the customer's own cloud with open source models.

11. 11

    G

    Gnani.ai11.5 / 14

    Voice AI platform with foundational speech models and agents that run production workflows for enterprises.

12. 12

    Q

    Qualtrics11.5 / 14

    Experience Agents bring agentic AI to the Qualtrics XM Platform, resolving customer and employee issues inside surveys and tickets, grounded in decades of experience data with human approval and FedRAMP High governance.

13. 13

    S

    Spring Labs11.5 / 14

    AI native compliance and CX platform for financial institutions whose Zanko agents detect complaints, score QA, and manage disputes end to end, extending into the SummerGRC agent orchestration platform.

14. 14

    A

    Ada11.0 / 14

    Agentic customer experience platform whose AI agents autonomously resolve support conversations across voice, messaging, email and social, driven by authored Playbooks for complex multi step SOPs.

15. 15

    A

    Aisera11.0 / 14

    Enterprise agentic AI platform that orchestrates specialized agents across IT, human resources, finance, and customer service, resolving high volume service requests autonomously across channels, grounded in enterprise data.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 8 more. No documented coverage on Memory & State Persistence and Browser & Computer Use.

16. 16

    A

    ASAPP11.0 / 14

    Generative AI for enterprise contact centers, with human-in-the-loop validation before resolution.

17. 17

    B

    Botpress11.0 / 14

    Agent builder spanning sales and support, with OAuth, multi-channel deployment, and pass-through provider API costs.

18. 18

    C

    Cresta11.0 / 14

    Enterprise customer experience AI platform that unifies autonomous AI agents, real time human agent assist, and conversation intelligence on one system for large contact centers.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 7 more. No documented coverage on Model Flexibility & Routing.

19. 19

    K

    Kustomer11.0 / 14

    CRM-driven customer support with AI agents and routing.

20. 20

    L

    Lorikeet11.0 / 14

    Customer-support AI for regulated fintech and healthtech, with multi-step actions across chat, email, voice, and SMS, plus 100% QA and audit.

21. 21

    R

    Retell AI11.0 / 14

    Voice automation platform with a build-test-deploy-monitor lifecycle, batch calling, public APIs, and SOC 2 / HIPAA / GDPR compliance for contact-center and developer use cases.

22. 22

    S

    SleekFlow11.0 / 14

    Omnichannel AI agent suite (AgentFlow) that sells to and supports customers across WhatsApp, Instagram, TikTok, SMS, email, and calls, with a unified inbox and commerce integrations.

23. 23

    V

    Vibrium AI11.0 / 14

    Enterprise agentic platform of autonomous Digital Workers that perceive, reason, and act across voice, WhatsApp, email, chat, and app channels, orchestrating processes end to end with guardrails and audit.

    Full coverage on Workflow Orchestration and Human Oversight & Guardrails and 7 more. No documented coverage on Browser / Computer-use.

24. 24

    G

    Glia10.5 / 14

    Customer interaction platform for banks, credit unions, and insurers that unifies voice, digital, and video with responsible AI through a ChannelLess architecture.

25. 25

    O

    Omilia10.5 / 14

    Multi-channel conversational voice AI for high-volume contact-center call routing.

26. 26

    S

    Sendbird10.5 / 14

    Omnichannel AI agent platform for customer service, built on Sendbird's communications APIs, with persistent long term memory across chat, voice, SMS, email, and social.

27. 27

    S

    Sprinklr10.5 / 14

    Omnichannel customer support with social monitoring and resolution.

28. 28

    Vapi10.5 / 14

    Voice agent platform for building, testing, and deploying phone and web voice agents: telephony infrastructure, tool calling, real-time monitoring, and self-serve pricing for developers.

29. 29

    Yellow.ai10.5 / 14

    Omnichannel conversational assistant for support and e-commerce workflows.

30. 30

    Zendesk10.5 / 14

    Major customer-support suite with AI agents, knowledge management, omnichannel, and governance.

31. 31

    Assembled10.0 / 14

    AI customer support orchestration platform that unifies autonomous AI agents across chat, email, SMS, and voice, an agent copilot, and AI powered workforce management, connecting automation directly to staffing across a blended human, AI, and outsourced workforce.

32. 32

    Assort Health10.0 / 14

    Specialty specific agentic AI for the patient journey, built on 190M+ patient voice interactions across 23+ specialties, handling scheduling, intake, referrals, refills, eligibility, and payments with native Epic and Athena integration, valued at $1.2B.

33. 33

    Bland AI10.0 / 14

    Enterprise-focused voice agent platform for regulated-industry calling with monitoring, integrations, a trust center covering audit trails, and compliance signals.

34. 34

    Chatbase10.0 / 14

    Builder for docs-grounded RAG chatbots with actions.

35. 35

    Decagon10.0 / 14

    AI agent platform purpose-built for customer support, with deep integration into support toolchains.

36. 36

    ElevenLabs Conversational AI10.0 / 14

    Conversational AI and voice agent platform with WebRTC tool-calling, stateful conversations, evaluation support, PAYG pricing, and developer-accessible APIs and SDKs.

37. 37

    SoundHound10.0 / 14

    Voice AI agents for hands-free ordering and automotive and IoT applications.

38. 38

    Thread10.0 / 14

    AI service desk for MSPs that automates triage, dispatch, and client conversations across chat, email, and phone with Magic Agents, resolving routine tickets and prepping the rest for technicians.

39. 39

    KODIF9.5 / 14

    E commerce native customer support agent that resolves tickets by executing real actions across the stack, multichannel and SOC 2, HIPAA, and ISO 27001 covered.

    Full coverage on Security, Identity & Governance and Human Oversight & Guardrails and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

40. 40

    MarvelX9.5 / 14

    Vertical agentic AI platform for insurance whose claims agents run first notice of loss through decision, with fraud detection and policyholder communication under human oversight.

    Full coverage on Human Oversight & Guardrails and Knowledge Grounding & RAG and 5 more. No documented coverage on Model Flexibility & Routing and Browser / Computer-use.

41. 41

    Nectar Social9.5 / 14

    Agentic operating system for social marketing whose autonomous Nectar Agent engages one on one in a brand's voice across DMs, comments, and creator conversations, tying social back to revenue.

42. 42

    Observe.AI9.5 / 14

    Contact center AI platform that analyzes a hundred percent of conversations and deploys autonomous VoiceAI and ChatAI agents alongside real time agent copilots and automated quality assurance.

    Full coverage on Observability & Auditability and Deployment & Data Residency and 5 more. No documented coverage on Memory & State Persistence and Browser & Computer Use.

43. 43

    Rauda9.5 / 14

    Voice-native customer support platform: multi-agent orchestration across voice, email, chat, and WhatsApp in 11 languages that plugs into existing Zendesk, Intercom, HubSpot, and telephony via API or SIP, with per-channel model routing, eval suites, and regression testing. Madrid-based, EUR 3.3M raised; Tuio insurance production deployment.

44. 44

    Readyly9.5 / 14

    Network of secure, multilingual AI agents that automate customer and citizen service across web, chat, email, text, and phone for mid market companies and government agencies.

    Full coverage on Security, Identity & Governance and Knowledge Grounding & RAG and 6 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

45. 45

    Spoki9.5 / 14

    WhatsApp first conversational commerce and customer experience platform on the official Meta Business API, unifying AI support, sales and voice agents, broadcasts, a conversational CRM and 100+ integrations across WhatsApp, Voice, SMS, Email and RCS.

    Full coverage on Integrations & Tool Calling and APIs / SDKs / MCP Extensibility and 5 more. No documented coverage on Model Flexibility & Routing and Browser / Computer-use.

46. 46

    Zingtree9.5 / 14

    Agentic CX workflow orchestration platform with a multi guardrailed AI engine that resolves complex, high risk support across agent assist and self service, governed by logic gates and compliance checks.

    Full coverage on Workflow Orchestration and Integrations & Tool Calling and 5 more. No documented coverage on Model Flexibility & Routing and Browser / Computer-use.

47. 47

    Element4519.0 / 14

    AI native platform for the higher education student lifecycle, pairing an AI driven CRM with Bolt, an agent engine whose specialized agents recruit and engage prospects across email, text, chat, WhatsApp, and voice, answer inquiries 24/7, read and score applications, detect fraud, and support student success.

48. 48

    Fluid Topics9.0 / 14

    Product knowledge platform that unifies technical content into an AI ready hub and, through core RAG services and an MCP server, grounds chatbots, copilots, and agents in trusted, cited product information.

    Full coverage on APIs / SDKs / MCP Extensibility and Human Oversight & Guardrails and 5 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency and 1 more.

49. 49

    Futwork9.0 / 14

    India's Voice AI contact centre platform deploying inbound and outbound voice agents, with a VoiceFlow builder, multi model choice, observability, VoiceWatch human in the loop, and ISO 27001.

    Full coverage on Security, Identity & Governance and Observability & Auditability and 3 more. No documented coverage on Browser / Computer-use.

50. 50

    Gorgias9.0 / 14

    Shopify-native e-commerce support that takes order, return, and shipping actions.

51. 51

    Kommunicate9.0 / 14

    Omnichannel support automation with live-chat loops and human handoff.

52. 52

    Parahelp9.0 / 14

    Technical SaaS support with tool calls (Stripe, Slack, Linear) and an AI Manager that tests and optimizes. Customers include Perplexity and Cursor.

53. 53

    QueryPal9.0 / 14

    Agentic AI customer service platform that learns from a team's best agents and their knowledge to draft replies, deflect and resolve tickets, and analyze support, with flexible hosting.

    Full coverage on Human Oversight & Guardrails and Deployment & Data Residency and 5 more. No documented coverage on Testing, Debugging & Optimization and Model Flexibility & Routing and 1 more.

54. 54

    Replicant9.0 / 14

    Voice first autonomous contact center platform that resolves routine calls end to end across voice, chat, and SMS, with code based guardrails and quality assurance on every conversation.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 5 more. No documented coverage on Memory & State Persistence and Deployment & Data Residency and 1 more.

55. 55

    Smallest AI9.0 / 14

    Full stack voice AI platform combining Atoms, a no code voice and chat agent builder handling conversations in more than twenty languages, with its own co optimized models: Lightning text to speech at roughly one hundred millisecond latency and Pulse speech to text at sixty four millisecond first transcript.

56. 56

    Tidio9.0 / 14

    SMB customer-support AI (Lyro) for FAQ and actions, with Shopify and Wix integrations.

57. 57

    Worknet9.0 / 14

    Multi-agent AI customer journey platform for B2B SaaS that gives every user a dedicated in-app agent for support, trial conversion, retention, and expansion, with human experts in the loop across Zendesk, Salesforce, and Slack.

    Full coverage on Prebuilt Agents / Templates / Packs and Workflow Orchestration and 5 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

58. 58

    Fini8.5 / 14

    RAGless customer-support AI agent that automates refunds, KYC, and plan changes.

59. 59

    Help Scout8.5 / 14

    Customer support combining docs, a shared inbox, and an AI agent.

60. 60

    Hyro8.5 / 14

    Responsible AI agents for health system patient access, powered by a self updating knowledge graph, resolving 85%+ of repetitive calls, chats, and SMS across 45+ health systems including Intermountain, Baptist Health, and Montefiore.

61. 61

    Inntelo AI8.5 / 14

    AI native hospitality platform whose AI Concierge runs the full guest journey across WhatsApp, voice, and chat in 40+ languages, routing requests into operations and feeding a built in guest data platform.

62. 62

    Konvo8.5 / 14

    eCommerce-native AI customer support platform: build an AI Agent that resolves 70-80% of tickets by acting on order data (edits, returns, exchanges, tracking) across WhatsApp, LiveChat, email, Instagram, chat, and voice, with human handover. Shopify-native; self-serve from about $155 per month plus per-session pricing.

63. 63

    MelodyArc8.5 / 14

    Platform for AI Operators, agentic systems that act as the primary worker in customer support and operations workflows, orchestrated by a proprietary Point Engine and backed by human Experts who validate, escalate, and refine the logic.

64. 64

    Senso8.5 / 14

    Context layer for AI agents that compiles enterprise knowledge into a governed, verified source of truth and scores agent responses against it, with an AI visibility benchmarking product.

    Full coverage on Observability & Auditability and Testing, Debugging & Optimization and 3 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency.

65. 65

    BIK8.0 / 14

    Agentic AI CRM for eCommerce that consolidates marketing and support: 500+ prebuilt AI commerce agents plus an agent studio to build your own, deployed across WhatsApp, Instagram, web, Messenger, SMS and email and integrated with Shopify.

    Full coverage on Workflow Orchestration and Human Oversight & Guardrails and 3 more. No documented coverage on Deployment & Data Residency and Model Flexibility & Routing and 1 more.

66. 66

    careCycle8.0 / 14

    AI-native voice platform for Medicare and ACA distribution: multi-agent teams pre-screen leads 24/7, warm-transfer high-intent callers to licensed agents, and run post-enrollment retention with grounded Summary of Benefits recall. SOC 2 Type 2 and HIPAA compliant, human-in-the-loop; YC-backed.

67. 67

    Forethought8.0 / 14

    Multi agent customer support platform whose Solve, Triage, Assist, and Discover agents resolve tickets end to end using Autoflows, natural language business logic instead of decision trees.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 2 more. No documented coverage on Memory & State Persistence and Model Flexibility & Routing.

68. 68

    Marr Labs8.0 / 14

    Compliance-first AI voice agents (Vox) purpose-built for regulated industries: mortgage, insurance, banking, and healthcare, with TCPA, CFPB, HIPAA, and state consent enforced automatically, ~660ms latency, CRM/LOS integration, and on-prem or cloud deployment. Founded by Siri and S-Voice creators; transparent usage-based pricing from $1,000 setup plus $1,000/month.

69. 69

    Nurix AI8.0 / 14

    Enterprise voice and chat agents that take action across 300+ integrations.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 3 more. No documented coverage on Deployment & Data Residency and Model Flexibility & Routing and 1 more.

70. 70

    Outverse8.0 / 14

    Governed enterprise service agent platform that resolves complex multi step support tickets end to end across email, chat, voice, and APIs, with deep observability and guardrails.

    Full coverage on Observability & Auditability and Human Oversight & Guardrails and 4 more. No documented coverage on Memory & State Persistence and Browser / Computer-use and 2 more.

71. 71

    Parloa8.0 / 14

    Voice first enterprise AI Agent Management Platform that lets teams design, simulate, deploy, and govern autonomous voice and chat agents across the full contact center lifecycle.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 4 more. No documented coverage on Memory & State Persistence and Deployment & Data Residency and 2 more.

72. 72

    TextYess8.0 / 14

    AI native conversational commerce CRM for B2C brands that sells, supports, and retains customers autonomously across on site, WhatsApp, and voice.

    Full coverage on Workflow Orchestration and Integrations & Tool Calling and 2 more. No documented coverage on Model Flexibility & Routing and Browser / Computer-use.

73. 73

    Wassist8.0 / 14

    No code platform to build, test, and publish AI agents that live natively on WhatsApp, grounded in your store and docs, with API and MCP tool calling and human handoff.

    Full coverage on Integrations & Tool Calling and APIs / SDKs / MCP Extensibility and 2 more. No documented coverage on Model Flexibility & Routing and Browser / Computer-use.

74. 74

    Zo (Zocdoc)8.0 / 14

    Zocdoc's named AI phone agent for healthcare: answers unlimited concurrent inbound calls 24/7 and books, reschedules, or cancels appointments directly in the EHR following practice rules, with working memory and authenticated transfers. HIPAA and SOC 2. Transparent pricing at $2 per booked appointment, no Marketplace membership required.

75. 75

    Agency AI7.5 / 14

    Agentic AI for customer success from Drift co-founder Elias Torres, whose autonomous co-worker Kai monitors every customer signal across email, calls, Slack, tickets, and product usage, and acts on renewals, risk, and expansion across the entire book.

76. 76

    Consio7.5 / 14

    AI phone platform for Shopify brands: a twenty four seven inbound AI voice agent plus an outbound power dialer and SMS, with revenue attribution on every conversation.

77. 77

    Dialog7.5 / 14

    Ecommerce AI shopping agent that encodes a brand's identity and expertise to advise and sell on the site and inside AI assistants like ChatGPT and Gemini.

    Full coverage on Integrations & Tool Calling and Knowledge Grounding & RAG and 1 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing.

78. 78

    EliseAI7.5 / 14

    The housing automation giant: specialized AI agents run leasing, maintenance, renewals, and resident engagement across voice (33 languages), text, email, and chat, synced to Yardi, RealPage, and Entrata. $250M Series E, reportedly 10% of the US apartment market, independently measured occupancy gains.

79. 79

    Freshworks7.5 / 14

    Freddy AI copilot and agent across the Freshdesk customer-support suite.

80. 80

    Maven AGI7.5 / 14

    Enterprise AI agent platform that unifies systems, knowledge, and actions into one reasoning engine to autonomously resolve up to ninety three percent of support queries across every channel.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 2 more. No documented coverage on Memory & State Persistence and Model Flexibility & Routing and 1 more.

81. 81

    Neople7.5 / 14

    AI digital coworkers for customer support with sophisticated RAG, production eval loops, full action tracing, and human escalation across 60 plus tools and languages.

    Full coverage on Workflow Orchestration and Knowledge Grounding & RAG and 4 more. No documented coverage on Model Flexibility & Routing and Security, Identity & Governance and 3 more.

82. 82

    PeppercornAI7.5 / 14

    Conversational AI platform built specifically for insurance. Pipr lets policyholders buy, change and manage policies through natural language across web and mobile, with automated real time pre sale underwriting, fraud detection, rating and FCA aligned audit trails, deployed as an overlay on existing policy administration systems.

    Full coverage on Integrations & Tool Calling and Human Oversight & Guardrails and 2 more. No documented coverage on Browser / Computer-use and Model Flexibility & Routing and 1 more.

83. 83

    Taalk7.5 / 14

    Compliance-first voice/SMS/email AI agents for lead gen, qualification, scheduling, and support.

    Full coverage on Workflow Orchestration and Human Oversight & Guardrails and 2 more. No documented coverage on Deployment & Data Residency and Model Flexibility & Routing and 1 more.

84. 84

    Telli7.5 / 14

    AI phone platform for B2C call operations: build human-like agents in a no-code studio, run smart auto-dialers, and complete real-time in-call actions like booking, payments, and warm transfers across 30+ languages, with multi-model routing and iOS call-screening navigation. YC and Cherry Ventures-backed; ~1M calls processed.

85. 85

    Akkari7.0 / 14

    Autonomous customer ops agent that captures every commitment, request, and blocker across customer channels and executes the work to close each loop, with a human in the loop.

    Full coverage on Human Oversight & Guardrails and Workflow Orchestration and 4 more. No documented coverage on Security, Identity & Governance and Browser / Computer-use and 4 more.

86. 86

    Cendra7.0 / 14

    AI guest communication and property operations platform for hospitality, with agents trained on your property data, 45 plus PMS integrations, and human in the loop escalation.

    Full coverage on Integrations & Tool Calling and Triggers & Channel Coverage and 2 more. No documented coverage on APIs / SDKs / MCP Extensibility and Browser / Computer-use and 2 more.

87. 87

    Gallabox7.0 / 14

    No code conversational commerce platform that runs AI agents across WhatsApp, Instagram, web chat, and voice to capture, qualify, and convert customer conversations.

    Full coverage on Integrations & Tool Calling and Triggers & Channel Coverage and 2 more. No documented coverage on Browser / Computer-use and Deployment & Data Residency and 2 more.

88. 88

    Gradient Labs7.0 / 14

    Vertical AI agent for regulated financial services whose agent Otto autonomously runs end to end operations, disputes, KYC, lending, fraud, and support, following procedures rather than scripts.

    Full coverage on Workflow Orchestration and Human Oversight & Guardrails and 2 more. No documented coverage on Testing, Debugging & Optimization and Browser & Computer Use and 2 more.

89. 89

    Liberate7.0 / 14

    Insurance-native reasoning AI agents for P&C carriers: voice assistant Nicole plus back-office agents that quote policies, process claims, and automate FNOL end-to-end across voice, SMS, email, and WhatsApp, with a Supervisor oversight tool. $50M at a $300M valuation; hurricane claim response cut from 30 hours to 30 seconds.

90. 90

    WISEnut7.0 / 14

    South Korean AI Agent specialist pairing a proprietary, fine tunable Korean LLM with hybrid RAG, a chatbot, and an LLMOps environment for on premise enterprise agents.

    Full coverage on Deployment & Data Residency and Model Flexibility & Routing and 1 more. No documented coverage on Human Oversight & Guardrails and Testing, Debugging & Optimization and 1 more.

91. 91

    ZingHR7.0 / 14

    Enterprise HCM suite with an army of AI agents across hire to retire, including zero touch payroll, a RAG based employee assistant on WhatsApp and Teams, and AI driven recruitment orchestration.

    Full coverage on Workflow Orchestration and Knowledge Grounding & RAG and 1 more. No documented coverage on Model Flexibility & Routing and Testing, Debugging & Optimization and 1 more.

92. 92

    Cedar6.5 / 14

    Patient financial platform whose Kora AI voice agent autonomously resolves billing calls 24/7, trained on Cedar's proprietary billing data, with nearly 400K calls handled at providers including Hartford HealthCare and Keck Medicine of USC.

93. 93

    Hello Patient6.5 / 14

    Conversational AI for the front door of healthcare: multi-agent voice, text, and chat agents that book and reschedule appointments, handle intake and billing, and re-engage patients for medical practices, confined to non-clinical workflows. HIPAA and SOC 2 Type 2 compliant; 400K+ conversations; $22.5M Series A from Scale VP.

94. 94

    Marisa.Care6.5 / 14

    Healthcare AI agent hub for hospitals that schedules patients conversationally, recaptures pending exams and consults over WhatsApp, and converts clinical demand into revenue.

    Full coverage on Integrations & Tool Calling and Workflow Orchestration and 1 more. No documented coverage on APIs / SDKs / MCP Extensibility and Browser / Computer-use and 2 more.

95. 95

    Solda AI6.5 / 14

    Autonomous AI sales reps that close telesales deals over voice and text: lead qualification, objection handling, KYC, upselling, and payment-link delivery, tuned for banks, fintechs, and e-commerce with deep CRM logging and conversion intelligence. $4M Accel-led seed; FinovateSpring 2025 Best of Show; clients include tbi bank and InDrive.

96. 96

    Avoca6.0 / 14

    The AI front office for home services and the category creator for trades voice: always-on agents answer every call, text, and chat in ~2 seconds, book jobs into ServiceTitan, follow up on estimates, and coach CSRs. 800+ operators, on track to book $1B in jobs in 2026; $125M+ raised at a $1B valuation.

97. 97

    Brainfish6.0 / 14

    AI customer support agent that answers only from your approved knowledge sources, cites every source, and resolves questions across chat, email, in product, and Slack.

    Full coverage on Knowledge Grounding & RAG and Security, Identity & Governance. No documented coverage on Memory & State Persistence and Prebuilt Agents, Templates & Packs and 2 more.

98. 98

    Kastle6.0 / 14

    AI voice agents purpose-built for mortgage and loan servicing: payment collection, escrow questions, borrower verification, delinquency recovery, and loan qualification across call, text, email, and webchat, with pre-trained regulatory compliance and ~7-day integration. LendingTree 2024 Innovation Challenge winner; live in large mortgage operations.

99. 99

    Slang.ai6.0 / 14

    Restaurant-focused voice AI phone concierge: answers calls 24/7, manages OpenTable reservations, and handles menu and info questions with branded voices and hybrid AI-plus-staff routing. Live in under 30 minutes; reports 50% more phone reservations and 96%+ guest satisfaction. Opens the hospitality vertical.

100. 100

     Sonant6.0 / 14

     AI voice receptionist built exclusively for P&C insurance agencies: 24/7 call answering, intent classification, FNOL capture, lead qualification, and automatic AMS write-back, with native EZLynx, Applied Epic, and HawkSoft integrations. SOC 2 Type 2 and GDPR certified; deployed in under 30 days.

101. 101

     DigitalGenius5.5 / 14

     AI agent built for ecommerce that reads incoming tickets, pulls data from carriers, order systems, and payment providers, and resolves returns, refunds, and order status queries end to end.

     Full coverage on Integrations & Tool Calling and Workflow Orchestration. No documented coverage on Security, Identity & Governance and Memory & State Persistence and 3 more.

102. 102

     Broccoli5.0 / 14

     AI voice agents built for the trades, answering every call for plumbing, HVAC, and electrical contractors, booking jobs in real time into CRMs like ServiceTitan, and following up on leads around the clock.

103. 103

     Crescendo5.0 / 14

     AI native contact center that blends auto tuning AI assistants for voice, email, and chat with a global team of human experts, priced on successful outcomes rather than seats.

     Full coverage on Human Oversight & Guardrails and Triggers & Channel Coverage. No documented coverage on Security, Identity & Governance and Memory & State Persistence and 4 more.

104. 104

     Numa5.0 / 14

     The dealership voice AI with the largest installed base: a Voice AI Operator for complex multi turn and Spanish calls, a Smart Inbox unifying voice and text for the whole team, LiveCSI quality monitoring, and full context human handoffs. 1,000+ dealerships; Stellantis, GM, and BMW approved.

105. 105

     Siena AI5.0 / 14

     Empathic autonomous AI customer service agent built for direct to consumer ecommerce, resolving most interactions end to end across email, chat, and social with brand voice personas.

     Full coverage on Integrations & Tool Calling and Workflow Orchestration. No documented coverage on Security, Identity & Governance and Memory & State Persistence and 4 more.

106. 106

     Zaapi5.0 / 14

     AI-first omnichannel customer messaging and conversational commerce platform for Southeast Asian e-commerce sellers, with a trainable AI Agent and no-code Flow Builder that unify Shopee, Lazada, TikTok Shop, and social channels into one inbox.

     Full coverage on Integrations & Tool Calling. No documented coverage on Browser / Computer-use and APIs / SDKs / MCP Extensibility and 3 more.

107. 107

     Idle Booking4.5 / 14

     All in one AI platform for salons and spas combining booking, POS, and CRM with real agents, including a live AI restock agent and a WhatsApp booking agent (the WhatsApp integration is flagged as coming soon).

     No documented coverage on APIs / SDKs / MCP Extensibility and Testing, Debugging & Optimization and 3 more.

108. 108

     My AskAI4.5 / 14

     Affordable AI customer service agent that plugs into your existing helpdesk, trained on your help center and knowledge base to instantly answer and deflect the majority of support tickets.

     No documented coverage on Memory & State Persistence and Deployment & Data Residency and 3 more.

109. 109

     Return Signals4.0 / 14

     Proactive post-purchase concierge for DTC brands that runs a one-to-one iMessage and SMS thread to answer questions, catch fit issues, and convert return intent into exchanges.

     Full coverage on Triggers & Channel Coverage. No documented coverage on APIs / SDKs / MCP Extensibility and Model Flexibility & Routing and 5 more.

110. 110

     Voxia3.0 / 14

     No code AI voice conversation platform for inbound and outbound call operations across support, lead engagement, and scheduling.

     No documented coverage on Memory & State Persistence and Deployment & Data Residency and 6 more.

111. 111

     5.Y2.5 / 14

     Early stage Singapore platform (GLUCOSE) deploying goal driven AI Experience Agents that represent a brand and engage customers across channels over the lifecycle; thinly documented.

     No documented coverage on Observability & Auditability and Deployment & Data Residency and 7 more.