How much does Aircall cost?

AI Voice Agents: pay as you go $0.49 a minute up to 2,500 minutes and $0.39 a minute beyond; prepaid bundles $175 for 500 minutes and $725 for 2,500 minutes a month, larger bundles from $0.19 a minute by contacting sales; standalone agent from a $100 monthly minimum. Telephony, language model and voice included. 100 free minutes at sign up and 50 included minutes a month on every account. Phone plans: Essentials $30 and Professional $50 per license a month billed annually (25% saving over monthly), three license minimum, each including 50 AI Voice Agent minutes; Enterprise custom with a 25 license minimum, SSO and SCIM. AI Messaging Agents: $0.35 a conversation to 1,000, $0.29 beyond; bundles $250 for 1,000 and $1,500 for 10,000 conversations. AI Assist Pro $49 per user a month. Extra numbers $6 a month.

Does Aircall support MCP and tool calling?

Full under the Agentic Index verification standard. Aircall publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: The Aircall Public API creates and updates AI Voice Agent campaigns with an agent, number pool and calling hours, queues campaign contacts, and returns each call's agent segments with end and escalation details, while webhooks stream agent. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Aircall have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Aircall publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: SOC 2 Type II and CSA STAR Level One certifications sit alongside GDPR and CCPA compliance, with HIPAA support through a Business Associate Agreement on request. Every plan has role based permissions, two factor authentication and Google si. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can Aircall be self hosted or run in a private VPC?

Full under the Agentic Index verification standard. Aircall publishes public evidence of self hosted or private VPC deployment, along with data residency options for controlling where agent data is processed and stored. Evidence basis: Conversation data is stored in one of three AWS regions, the US in Oregon, the EU in Frankfurt or Australia in Sydney, set by the country of the phone number used at signup and fixed once assigned. Agent call recordings follow that region f. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Aircall

Q: Who is Aircall for?

sales and support teams already running calls on Aircall, ecommerce brands handling order, return and refund calls on Shopify, SMBs and mid market companies that miss calls after hours, B2B sales teams qualifying inbound and outbound leads in HubSpot or Salesforce, service businesses booking appointments by phone, SMS and WhatsApp

Also known as: aircall.io, Aircall AI Voice Agent, Aircall AIVA

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Voice agentindependentVerified 2026-10-18

Entry priceAI Voice Agents $0.49 a minute ($0.39 past 2,500), $100 monthly minimum standalone; bundles $175 for 500 minutes, $725 for 2,500Full pricing detail

Aircall's AI Voice Agents answer and place calls on Aircall's own telephony, resolve routine requests end to end, and act in Shopify, HubSpot, Salesforce and Zendesk mid call, with templates for FAQ, lead qualification and order support, intent based transfer branches and scored simulations before launch. AI Messaging Agents bring the same actions to SMS and WhatsApp, and both are billed by usage with telephony and models included.

Aircall is a cloud phone and customer communication platform founded in Paris in 2014, now led by chief executive Scott Chancellor and used by more than 23,000 businesses. It raised Series A to D rounds from Balderton Capital, Draper Esprit, DTCP and others and passed $100 million in annual recurring revenue in 2022. This record covers the AI agent line, with the phone system, dialer and coaching tools in the background.

AI Voice Agents, known in the product as AIVA, handle inbound and outbound calls on Aircall numbers in more than 100 countries and speak 38 languages. A builder drafts an agent from a plain language description, optionally grounded in the account's 300 most relevant past calls, or a team starts from templates for FAQ deflection, lead qualification in HubSpot and Shopify order support.

Agents answer from knowledge sources built from text, websites and Zendesk, Salesforce, HubSpot or Document360 articles, ask intake questions with conditional follow ups, and take AI Actions during the call: looking up and changing Shopify orders and returns, creating HubSpot contacts and companies, opening and resolving Zendesk tickets, finding and updating Salesforce cases, texting the caller, and calling custom APIs with key, bearer or basic credentials. Transfer branches route callers by intent to people, teams or a second agent that receives what the caller already said, and Outbound Campaigns dial contact lists within calling hours and retry rules.

Simulations score text conversations against success criteria before changes go live, per agent dashboards track resolution, goal completion and transfer rates, and AI Messaging Agents apply the same knowledge and actions to SMS and WhatsApp, with Calendly among their booking connections.

AI Voice Agents cost $0.49 a minute pay as you go up to 2,500 minutes and $0.39 beyond, or $175 for 500 minutes and $725 for 2,500 minutes a month in prepaid bundles, with larger bundles from $0.19 a minute; the standalone agent carries a $100 monthly minimum, and telephony, language model and voice are included with unlimited call concurrency. New accounts get 100 free minutes and every account gets 50 minutes a month, which the Essentials ($30 per license a month billed annually) and Professional ($50) phone plans also include, each with a three license minimum.

AI Messaging Agents run $0.35 a conversation, falling to $0.29 past 1,000, or $250 for 1,000 and $1,500 for 10,000 conversations in bundles, with the first 100 conversations free. Aircall holds SOC 2 Type II and CSA STAR Level One, supports GDPR and HIPAA under a BAA, gives every plan role based permissions and two factor authentication, adds SAML SSO and SCIM on Enterprise, and stores recordings and agent data in the US, the EU or Australia according to the country of the signup number.

Aircall fits sales and support teams that want AI agents on the same numbers, call flows and CRM connections their people already use, and ecommerce brands that want order and returns calls resolved in Shopify. The language model is not the customer's to choose, deep multistep conversation graphs are beyond what transfer branches offer, and the AI portion of a call that ends in a transfer is not kept as a transcript, which matters to teams auditing every exchange.

Vendor details

Canonical URL

https://aircall.io

Subcategory

AI voice and messaging agents native to a cloud phone system, with CRM and ecommerce actions, intent based routing and usage pricing

Funding status

Venture backed, founded in Paris in 2014; Series A to D rounds of $8M, $29M, $65M and $120M from investors including Balderton Capital, Draper Esprit and DTCP; past $100M ARR in 2022.

Company status

independent

Use cases & customers

Primary use cases

answering inbound calls 24/7 and resolving routine requests end to endorder status, returns and refunds through Shopify AI Actionslead qualification with records created in HubSpot or Salesforceoutbound reminder, payment and qualification calls through Outbound Campaignsrouting callers by intent to the right team or a specialist agent with context

Target customers

sales and support teams already running calls on Aircallecommerce brands handling order, return and refund calls on ShopifySMBs and mid market companies that miss calls after hoursB2B sales teams qualifying inbound and outbound leads in HubSpot or Salesforceservice businesses booking appointments by phone, SMS and WhatsApp

Deployment options

Multi tenant Aircall cloud on AWSRegional storage in the US (Oregon), EU (Frankfurt) or Australia (Sydney), assigned by signup numberAgents on Aircall numbers in 100+ countries inside Smartflows call flowsStandalone agent without an Aircall phone plan

Integrations

AI Actions for Shopify (orders, returns, refunds, payment links, shipment holds), HubSpot (contacts and companies), Zendesk (search users, create, list and resolve tickets) and Salesforce (customers, cases, opportunities, activity history, record updates); native Send SMS; custom API actions with API key, bearer or basic credentials; knowledge sources from websites, text, Zendesk, Salesforce, HubSpot and Document360; 250+ marketplace integrations for call logging; Aircall Public API with AIVA campaigns, campaign contacts and per call agent segments; webhook events for agent start, end, escalation and intake summary; HubSpot workflow triggers for outbound calls.

In practice

An online retailer starts from the Order support template, connects Shopify, and lets the agent answer where is my order calls, check return eligibility and text a tracking link, verifying the caller with a one time code before any change.

A software company replaces its keypad menu with a triage agent whose transfer branches send billing questions to a billing agent that already knows what the caller said, and send cancellations to the retention team.

A home services firm loads its customer list into an Outbound Campaign with calling hours and retries so an agent confirms tomorrow's appointments, then runs a simulation of an angry caller before publishing a script change.

Sources & related URLs

Related / legacy domains

https://aircall.io/pricing/ https://aircall.io/products/ai-messaging-agents/ https://support.aircall.io/en-gb/sections/29441391377565 https://developer.aircall.io/api-references/

Research sources

Agentic Index coverage score

11.0 / 14 capabilities · 79%

Integrations & Tool Calling	Full
AI Actions let the agent act mid call in connected systems: in Shopify it looks up orders, checks return and refund status, submits returns, holds shipments and creates payment links, with cancellations and refunds switched on by request; in HubSpot it finds, creates and updates contacts and companies; in Zendesk it creates, lists and resolves tickets; and in Salesforce it finds customers and cases and updates records after verifying identity. A native action texts the caller, and custom API actions, in beta, call any endpoint with API key, bearer or basic credentials. Sourcesupport.aircall.io/en-gb/articles/35060564042397read 2026-10-18
Workflow Orchestration	Full
Agents sit inside Smartflows call flows, where transfer branches defined by intent, such as billing or cancellations, each become their own path to a person, a team, an external number or a second AI Voice Agent, with a fallback branch by default. When one agent hands to another, the first saves a summary of what it collected and why, and the second picks up from there on the same call. Intake questions can branch one level on the caller's answer, and Outbound Campaigns run an agent across a contact list with a number pool, calling hours and retries. Sourcesupport.aircall.io/en-gb/articles/38263577913245read 2026-10-18
Knowledge Grounding & RAG	Full
Knowledge sources turn pasted text, single webpages, whole websites with subpages, and selected articles from Zendesk, Salesforce, HubSpot or Document360 into a knowledge base the agent answers from during calls, including private help center content brought in through the integration. Sources can be reused across agents, added, removed or updated at any time, and changes apply on their own once processing finishes, without republishing the agent. Large knowledge bases are best split across several agents routed by an IVR, and multimedia files are not supported. Sourcesupport.aircall.io/en-gb/articles/32582341440925read 2026-10-18
Human Oversight & Guardrails	Partial
People step in on rules the team sets: a transfer can fire immediately on a trigger, after the agent has tried the knowledge base, or once intake questions are answered, and it goes out when callers ask for someone, sound frustrated or need more help. A Context Guardrail keeps answers inside the knowledge base, Shopify refunds and cancellations stay off until requested, and callers confirm their identity with a one time code before any record changes. Once an action is enabled, the agent carries it out during the call without waiting for a person to sign off. Sourcesupport.aircall.io/en-gb/articles/31087471863325read 2026-10-18
Security, Identity & Governance	Full
SOC 2 Type II and CSA STAR Level One certifications sit alongside GDPR and CCPA compliance, with HIPAA support through a Business Associate Agreement on request. Every plan has role based permissions, two factor authentication and Google sign in, and Enterprise adds SAML single sign on and SCIM provisioning. Transcripts are stripped of sensitive data before they reach AI models, customer data is not used to train them, and data is encrypted with TLS 1.2 in transit and AES 256 at rest. Sourceaircall.io/securityread 2026-10-18
Observability & Auditability	Partial
Calls handled entirely by an agent are recorded and transcribed in the Conversation Center and can be filtered by agent, but once a call transfers the agent's part is dropped and only the human segment is kept. Through the API each call lists its agent segments with end reason, escalation reason and target, and webhooks report agent start, end, escalation and intake answers. Per agent performance dashboards track autonomous resolution, goal completion and transfer rates and rank recommendations drawn from real calls, which admins can act on from the same screen. Sourcesupport.aircall.io/en-gb/articles/39041620750109read 2026-10-18
Memory & State Persistence	Partial
Context lasts for the call: when a transfer branch hands a caller to a second agent, a summary of what was collected and the reason travels with it, and the Enable Caller Context flag lets the agent use details such as the caller's number or name. Returning callers are recognized by looking them up in HubSpot or Salesforce through AI Actions, which reads the CRM rather than anything the agent kept. No memory store carries what an agent learned from one call into the next. Sourcesupport.aircall.io/en-gb/articles/38263577913245read 2026-10-18
Deployment & Data Residency	Full
Conversation data is stored in one of three AWS regions, the US in Oregon, the EU in Frankfurt or Australia in Sydney, set by the country of the phone number used at signup and fixed once assigned. Agent call recordings follow that region for every account, while the agent's activity log, extracted data and post call actions are regional only for accounts opened from 6 October 2026, with older accounts due to move by the end of 2026. Account, billing, metadata and analytics data stay in the US, and the service runs as multi tenant cloud only. Sourceaircall.io/regional-data-hostingread 2026-10-18
Prebuilt Agents / Templates / Packs	Full
Templates create a working agent with its role, tasks, conversation flow and integration already set: FAQ Deflector answers common questions and takes messages, Lead Qualifier logs qualified callers in HubSpot, and Order Support gives Shopify order status and tracking. The product line also packages an AI Receptionist, AI Sales Agent, AI Support Agent and AI Order Agent, and the builder can draft a new agent from a description and the account's past calls. Sourcesupport.aircall.io/en-gb/articles/39660596587933read 2026-10-18
Triggers & Channel Coverage	Full
Inbound agents answer on Aircall numbers provisioned in more than 100 countries, inside existing call flows or as a standalone line. Outbound agents run from Outbound Campaigns that take contact lists by upload or by API, 1 to 100 contacts per request, and dial within calling hours with retries, while HubSpot workflows can start calls when a lead arrives or a payment comes due; older webhook triggered calls still work and are moving into campaigns. AI Messaging Agents answer inbound SMS and WhatsApp on the same numbers, 24/7 or within business hours. Sourcesupport.aircall.io/en-gb/articles/35098003014301read 2026-10-18
Model Flexibility & Routing	Partial
The language model, speech and voice stack is chosen and updated centrally, with Microsoft Azure processing agent inputs and ElevenLabs and Cartesia supplying voices, and its cost included in the per minute rate. Teams choose a voice and accent for each of 38 languages, set a friendly or professional tone, or enter a custom voice ID for a branded voice, but they do not pick the language model behind the agent. Sourceaircall.io/subprocessorlistread 2026-10-18
APIs / SDKs / MCP Extensibility	Full
The Aircall Public API creates and updates AI Voice Agent campaigns with an agent, number pool and calling hours, queues campaign contacts, and returns each call's agent segments with end and escalation details, while webhooks stream agent started, ended, escalated and summary events. Agent configuration itself stays in the dashboard and is read only through the API. APIs and webhooks come with every plan, Professional adds full API access and the Messaging API, and Enterprise brings developer support, alongside realtime transcription and conversation intelligence endpoints. Sourcedeveloper.aircall.io/api-referencesread 2026-10-18
Testing, Debugging & Optimization	Full
Simulations run text conversations between an AI caller and the agent's real configuration, including knowledge, intake, transfer rules and AI Actions, then an AI evaluator scores each against success criteria and explains its verdict with evidence from the transcript and actions taken. Saved scenarios rerun after every change to catch regressions, iterations measure consistency, and up to 100 simulated conversations a day are free. A Test Agent panel runs mock calls during setup, and published changes stay separate from saved drafts. Sourcesupport.aircall.io/en-gb/articles/39599726140957read 2026-10-18
Browser / Computer-use	Not documented
Calls, SMS and WhatsApp are where the agents work, and they reach other systems through AI Actions and custom API calls rather than by opening a browser or a desktop application. Adding a page or a whole domain as a knowledge source builds the knowledge base before calls start; the agent does not visit sites during a conversation. Smartflows routing moves callers between people and agents, so no keypad menu is navigated by the agent either. Sourcesupport.aircall.io/en-gb/articles/32582341440925read 2026-10-18

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

AI Voice Agents $0.49 a minute ($0.39 past 2,500), $100 monthly minimum standalone; bundles $175 for 500 minutes, $725 for 2,500

Per minute for AI Voice Agents and per conversation for AI Messaging Agents, pay as you go or in prepaid monthly bundles; phone plans per license, annual or monthly

Trial available

Included quota

50 AI Voice Agent minutes a month on every account and in the Essentials and Professional plans, plus 100 one time minutes for new accounts. Prepaid bundles include 500 or 2,500 minutes a month, and messaging bundles 1,000 or 10,000 conversations.

What is public

Per minute and bundle prices for AI Voice Agents, per conversation and bundle prices for AI Messaging Agents, phone plan license prices and included agent minutes.

Billing mechanics

Self serve pay as you go per minute or per conversation, prepaid monthly bundles, and per license phone plans billed annually or monthly; Enterprise and large bundles by quote.

Cost watchouts

Test calls and internal number testing bill at standard minute rates once free minutes run out; Salesforce actions consume the org's daily Salesforce API allowance; standard messaging rates apply to SMS and WhatsApp agents; phone plans carry a three license minimum.

Variable cost rationale

Every agent minute is metered, including test and internal calls after the free minutes, so cost tracks call volume and length, while bundles and the tiered rate soften it at scale and telephony and model costs are included.

Additional watchouts

Agents on transferred calls lose their portion of the transcript, and some AI Actions, such as Salesforce, work on inbound calls only.

Overage / add-ons

Pay as you go minutes bill at $0.49 to 2,500 minutes and $0.39 beyond, bundles from 10,000 minutes a month are quoted from $0.19 a minute, and usage alerts notify by email without pausing the agent.

Sales call required

Mixed (some tiers require a call)

Free / trial

100 free AI Voice Agent minutes and 100 free AI Messaging Agent conversations at sign up, 50 included voice agent minutes a month on every account, and free simulations up to 100 a day

Lowest paid plan

Standalone AI Voice Agents from a $100 monthly minimum at $0.49 a minute pay as you go, telephony, model and voice included; or the Essentials phone plan at $30 per license a month billed annually with 50 agent minutes included

Commercial notes

Agents can be bought without an Aircall phone plan, and every account gets 50 agent minutes a month.

Key ambiguities

The voice agent page offers a $0 a month tier with 50 monthly minutes and no minimum usage, while the pricing page sets a $100 monthly minimum for the standalone agent, and the larger bundle rate from $0.19 a minute is quoted only through sales.

Cancellation / refund

Pay as you go carries no contract and can be cancelled at any time.

Support SLA / resale

Forward deployed engineers guide complex agent deployments, and Enterprise adds custom onboarding, prioritized support, an enterprise SLA and API developer support.

Missing data

Enterprise plan pricing and the per minute rate for bundles above 10,000 minutes.

Agentic Index verified 2026-10-18

Official pricing page Docs

Data confidence: high