Question 1

What is Rauda?

Accepted Answer

Rauda is a voice-native platform of AI agents purpose-built for customer support, spanning voice, email, chat, and WhatsApp in 11 languages. It automatically analyzes thousands of historical support interactions and builds workflows that embed the customer's own agents' best practices, breaking each workflow into orchestrated steps where some are handled by traditional code and others by whichever LLM performs best for that use case and channel.

Rauda plugs in as an agent inside existing Zendesk, Intercom, and HubSpot plus the customer's telephony stack via API or SIP, so teams never change tools, and its real-time back-office integrations feed customer data, order details, and policy rules directly into context-aware voice conversations. The platform includes evaluation suites, automated regression testing, and fully controllable bot-human collaboration, and first flows can be set up and validated in weeks.

In a production deployment with Spanish insurer Tuio, Rauda ran a multi-agent architecture of vertical-specific voice assistants (home and car insurance) powered by ElevenLabs, integrated with policy data, resolving almost half of calls on the spot with a reported 40% automated resolution and 30% CSAT lift, and the modular setup let Tuio train a new agent for a future product line within days.

Founded in Madrid and led by CEO Ion Cuervas-Mons, Rauda raised EUR 3.3M total and grew from 4 to 20 employees in 18 months, positioning voice as the center of support automation where legacy tooling has lagged.

Question 2

How much does Rauda cost?

Accepted Answer

Enterprise deployment with helpdesk and telephony integration; no published rates in retrieved materials.

Question 3

What does Rauda integrate with?

Accepted Answer

Plugs in as an agent inside existing Zendesk, Intercom, and HubSpot plus the customer's telephony stack, connecting through APIs or SIP with no tool changes; the same real-time back-office integrations that power its text agents feed customer data, order details, and policy rules straight into voice conversations; an orchestration layer routes calls and escalates to humans when needed.

Question 4

Who is Rauda for?

Accepted Answer

insurance companies, healthcare and retail support teams, digital services with high support volume, European enterprises modernizing contact centers

Question 5

What are the best alternatives to Rauda?

Accepted Answer

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Rauda among voice agents are Delfa, Consio, EliseAI, Giga. Each is graded on the same public evidence, and no vendor pays for placement.

Question 6

Does Rauda give you tracing and observability into agent runs?

Accepted Answer

Full under the Agentic Index verification standard. Rauda publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: The platform includes evaluation suites and automated regression testing and reports resolution and CSAT metrics, giving first-class visibility into agent behavior and performance, Rauda blog and ElevenLabs case study 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Question 7

Does Rauda require human approval before an agent acts?

Accepted Answer

Full under the Agentic Index verification standard. Rauda publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: The platform offers full control over agents including bot-human collaboration, and the orchestration layer escalates to human agents when necessary with a human always available, a first-class oversight design, Rauda site and ElevenLabs ca. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Question 8

Can you bring your own model or route between providers with Rauda?

Accepted Answer

Full under the Agentic Index verification standard. Rauda publishes public evidence of bring your own model and bring your own key (BYOK), and of routing tasks between models or providers rather than being locked to one. Evidence basis: Each workflow step is handled by whichever LLM performs best for that use case and channel, an explicit per-step model-routing design, Rauda build-orchestrate page 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Integrations & Tool Calling	Full
Plugs in as an agent inside Zendesk, Intercom, and HubSpot plus the customer's telephony stack via API or SIP, with real-time back-office integrations feeding customer, order, and policy data into conversations, Rauda build-orchestrate page 2026-07-22
Workflow Orchestration	Full
An orchestration layer breaks each workflow into steps handled by code or the best-fit LLM, routes calls, escalates to humans, and resolves support cases end to end across channels, Rauda site and ElevenLabs case study 2026-07-22
Knowledge Grounding & RAG	Full
Real-time back-office integrations feed customer data, order details, and policy rules straight into conversations, and workflows are generated from analysis of thousands of historical interactions, grounding responses in live business data, Rauda build-orchestrate page 2026-07-22
Human Oversight & Guardrails	Full
The platform offers full control over agents including bot-human collaboration, and the orchestration layer escalates to human agents when necessary with a human always available, a first-class oversight design, Rauda site and ElevenLabs case study 2026-07-22
Security, Identity & Governance	Unable to verify
No named security attestations or governance features documented in retrieved materials despite regulated verticals, Rauda materials 2026-07-22
Observability & Auditability	Full
The platform includes evaluation suites and automated regression testing and reports resolution and CSAT metrics, giving first-class visibility into agent behavior and performance, Rauda blog and ElevenLabs case study 2026-07-22
Memory & State Persistence	Partial
Models continuously improve based on interaction history and workflows embed accumulated agent best practices, implying retained learning short of a documented per-customer live memory layer, Rauda and ElevenLabs materials 2026-07-22
Deployment & Data Residency	Unable to verify
Cloud platform; no self hosting or data residency options documented, Rauda materials 2026-07-22
Prebuilt Agents, Templates & Packs	Partial
Rauda auto-generates workflows from historical interactions and supports a modular multi-agent setup where a new vertical agent can be trained in days, a productized starting point short of a documented template library, Rauda and ElevenLabs materials 2026-07-22
Triggers & Channel Coverage	Full
Operates across voice, email, chat, and WhatsApp in 11 languages, a broad multi-channel footprint, Rauda site 2026-07-22
Model Flexibility & Routing	Full
Each workflow step is handled by whichever LLM performs best for that use case and channel, an explicit per-step model-routing design, Rauda build-orchestrate page 2026-07-22
APIs, SDKs & MCP Extensibility	Partial
Connects through APIs and SIP and workflows can be optimized with code, indicating a developer-accessible surface short of a documented public SDK or MCP, Rauda build-orchestrate page 2026-07-22
Testing, Debugging & Optimization	Full
Rauda is building a best-in-class platform that includes evaluation suites and automated regression testing, a first-class testing and optimization surface, Rauda blog 2026-07-22
Browser & Computer Use	Unable to verify
No browser or computer use capability documented; system access runs through API and SIP integrations, Rauda materials 2026-07-22

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