Rauda

Rauda is a voice-native platform of AI agents purpose-built for customer support, spanning voice, email, chat, and WhatsApp in 11 languages. It automatically analyzes thousands of historical support interactions and builds workflows that embed the customer's own agents' best practices, breaking each workflow into orchestrated steps where some are handled by traditional code and others by whichever LLM performs best for that use case and channel. Rauda plugs in as an agent inside existing Zendesk, Intercom, and HubSpot plus the customer's telephony stack via API or SIP, so teams never change tools, and its real-time back-office integrations feed customer data, order details, and policy rules directly into context-aware voice conversations. The platform includes evaluation suites, automated regression testing, and fully controllable bot-human collaboration, and first flows can be set up and validated in weeks. In a production deployment with Spanish insurer Tuio, Rauda ran a multi-agent architecture of vertical-specific voice assistants (home and car insurance) powered by ElevenLabs, integrated with policy data, resolving almost half of calls on the spot with a reported 40% automated resolution and 30% CSAT lift, and the modular setup let Tuio train a new agent for a future product line within days. Founded in Madrid and led by CEO Ion Cuervas-Mons, Rauda raised EUR 3.3M total and grew from 4 to 20 employees in 18 months, positioning voice as the center of support automation where legacy tooling has lagged.