careCycle

careCycle is an AI-native voice platform purpose-built for Medicare and ACA distribution: agencies, FMOs, and licensed agents deploy multi-agent AI teams that work together across the full member journey, tackling the industry's biggest problem, roughly 50% annual member churn from poor post-enrollment engagement. Its assistants take calls 24/7, pre-screen callers through natural conversation while extracting data points like age and intent directly into the prospect profile, and warm-transfer qualified high-intent leads to available licensed agents with full context, or schedule an appointment that another AI team member automatically fulfills when no one is available. On retention, always-on member care delivers personalized welcome calls, greets members by first name, keeps them updated on application status, identifies coverage gaps, and answers plan questions, quoting Summary of Benefits details with grounded recall rather than hallucinated answers. The platform is built for sensitive PII and PHI with SOC 2 Type 2 and HIPAA compliance and real-time third-party monitoring, and keeps human agents in the driver's seat with instant triage and a human-in-the-loop verification step before outbound messages. Reported outcomes include 5x after-hours conversion, 37% better 90-day retention, 3,000+ agent hours saved per AEP, and $2M+ in additional renewals. Y Combinator backed.