Neople
AI digital coworkers for customer support with sophisticated RAG, production eval loops, full action tracing, and human escalation across 60 plus tools and languages.
Neople builds AI digital coworkers for customer support that handle repetitive, high volume service work so human agents can focus on complex cases. Each Neople, given a name like Frits or Stev, is an adaptive agent that works across the customer's entire tech stack, supports more than 60 languages, and connects with more than 60 tools. The product evolved from response suggestions to fully automated ticket responses and actions across multiple systems, with a conversational workflow builder that lets non technical users compose automations. Its retrieval system dynamically selects semantic, keyword, or hybrid search with document type specific embedding and confidence scoring, and answers are grounded only in the customer's own knowledge base. Production evaluation loops detect hallucinations and check action implications before a reply is ever sent, and low confidence replies are flagged and escalated to human agents. Neople Studio gives teams a control center to train, manage, and optimize their coworker, trace every action and decision, and preview and test workflows before going live. Neople is based in the Netherlands and serves around 200 customers, primarily in ecommerce.
Vendor details
Canonical URL
https://www.neople.io
Category
Customer support agent
Funding status
Seed. Investors include Newion, Peak, Simon Capital, and Curiosity VC. Winner of the Deloitte Rising Star Audience Award 2025.
Company status
private
Use cases & customers
Primary use cases
Target customers
Integrations
Works across the entire tech stack with more than 60 tool integrations and 60 plus languages, querying order management, warehouse, and HR systems, and using browser automation for systems without clean APIs.
Sources & related URLs
Related / legacy domains
Capability coverage
7.5 / 14 capabilities · 54%
| Integrations & Tool CallingConnects with more than 60 tools and works across the entire tech stack, querying order management, warehouse, and HR systems (neople.io, zenml.io). | Full |
|---|---|
| Workflow OrchestrationA conversational workflow builder lets non technical users compose automations, and the agent executes actions across multiple systems (neople.io, zenml.io). | Full |
| Knowledge Grounding & RAGA sophisticated RAG system dynamically selects semantic, keyword, or hybrid search with document type specific embedding and confidence scoring, and answers are grounded only in the customer's knowledge base (zenml.io). | Full |
| Human Oversight & GuardrailsLow confidence and uncertain replies are flagged and escalated to human agents, and responses that fail evaluations become internal suggestions instead of being sent (neople.io, zenml.io). | Full |
| Security, Identity & GovernanceNo security certifications, identity, or governance controls are documented in retrieved sources (neople.io). | Unable to verify |
| Observability & AuditabilityNeople Studio traces every action and decision with full transparency and no black box logic, plus real time analytics on adoption and performance (neople.io). | Full |
| Memory & State PersistenceThe adaptive agent learns from interactions and feedback over time and draws on past interactions, though a formal memory feature is not detailed (neople.io, zenml.io). | Partial |
| Deployment & Data ResidencyCloud only; no self hosting, on premise, or data residency options are documented (neople.io). | Unable to verify |
| Prebuilt Agents / Templates / PacksEach Neople is trained on the customer's own knowledge and context; no prebuilt agent or template pack library is documented (neople.io). | Unable to verify |
| Triggers & Channel CoverageHandles inbound tickets across email and chat channels and adds proactive, predictive support, though a broad trigger framework is not detailed (neople.io). | Partial |
| Model Flexibility & RoutingThe platform uses LLMs but user facing model choice or routing is not documented (zenml.io). | Unable to verify |
| APIs / SDKs / MCP ExtensibilityNeople Studio is no code and no public API, SDK, or MCP for developers is documented (neople.io). | Unable to verify |
| Testing, Debugging & OptimizationProduction eval loops detect hallucinations and check action implications before an email reaches a customer, and My Tasks lets teams preview and test workflows before going live (zenml.io, neople.io). | Full |
| Browser / Computer-useFor systems without clean APIs, the agent uses its own Chrome browser to navigate web interfaces, though this is a fallback rather than a primary browser agent (zenml.io). | Partial |
Pricing
Not public. Neople offers tailored pricing based on business requirements and starts with a free 30 minute demo.
Tailored to business requirements; typically scales with support volume.
Included quota
Not public.
Cost watchouts
Pricing scales with support volume; onboarding and integration effort; model usage is bundled but undisclosed.
Variable cost rationale
Customer support pricing typically scales with ticket or interaction volume and Neople's tailored model is undisclosed, so cost exposure grows with support demand.
Overage / add-ons
Not public.
Sales call required
Yes — required for paid access
Free / trial
Free 30 minute demo.
Lowest paid plan
Not public.
Key ambiguities
No public pricing; plans are tailored per business and require a demo.
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