Blits.ai vs Yellow.ai (2026)

Agents act in outside systems through three routes. A catalog covers 56 enterprise systems, among them Salesforce, SAP, ServiceNow, Workday, Zendesk, Oracle, Jira, Snowflake and Databricks, and business tools for HubSpot, Freshdesk, Zoho, Notion, Odoo, Dynamics 365 and Microsoft 365 connect through per system OAuth.

Custom functions call REST or SQL sources, or run JavaScript in an isolated sandbox, with versioning and publishing. External MCP servers connect over SSE or HTTP, and their tools appear to the agent. Built in tools add web search, file generation, payment links, lead capture, handover, and call control on voice such as transfer, DTMF and callback scheduling.

Sourceblits.ai/featuresread 2026-10-13

More than one hundred and fifty prebuilt enterprise integrations span CRM, CCaaS, help desk, ITSM and enterprise systems, including Salesforce, Zendesk, Genesys and NICE, with a deep integration into Epic for healthcare as a specific system of record connection. Agents act inside those systems as part of resolution, and the builder supports scripting for cases the prebuilt set does not cover.

SourceYellow.ai platform, AI Agent Builder and healthcare pagesread 2026-09-05

A BPMN style canvas lays out each conversation as flows of dialog, action, condition and AI blocks, with subflows, functions and agents referenced from any flow and versions published separately to Test and Live.

The agent block hands a turn to an LLM agent, and the trigger workflow block starts an agentic workflow, an agent loop that calls tools on its own until the task is done. Workflows carry instructions, configuration, a validation check and an on or off switch.

Agentic tasks hold a deferred action of the do X when Y kind, with scheduled rechecks, an expiry and a dry run mode, so a step can wait days for its condition before it runs.

Sourceblits.ai/featuresread 2026-10-13

A super agent orchestrates several requests at once, assigning tasks to domain agents or transferring to a human agent while keeping context, and conversations can move between AI agents as well as escalate out. AI Agent Builder covers design, orchestration and deployment in one surface, driven by a no code builder that starts from the goal, on a multi LLM architecture that produces dynamic conversations aimed at that goal, not fixed scripts. Agents handle shifts in conversation by switching context without losing the original goal, and text, image and voice input feed the same reasoning.

SourceYellow.ai AI Agent Builder and platform pagesread 2026-09-05

Fourteen channels carry work to an agent, from the web chat widget, WhatsApp, SMS and phone to Microsoft Teams, Slack, Telegram, Facebook Messenger, email, Alexa and Google Assistant, an in app webview, a digital human and a REST or WebSocket API.

Agentic workflows also start on a schedule, or when an outside system calls a per workflow token endpoint, which queues the run with the request body as its input and allows 30 runs a minute per workflow by default.

Agentic tasks recheck a condition on a schedule before acting, outbound campaigns dial a contact list inside a set calling window, and an incoming email webhook turns mail into conversations.

Sourceblits.ai/api-docsread 2026-10-13

More than thirty five channels are supported, and the orchestration layer carries context when a customer switches channel, for example from email to WhatsApp or from chat to voice. Voice is its own product, with Nexus VOX agents that answer, act and resolve calls in more than 500 languages and dedicated voice agents for IVR replacement, outbound calling and verification. Outbound calling plus SMS and MMS let the agent start contact, and agents accept text, image and voice input.

SourceYellow.ai AI Agent Builder, platform pages and terms of service 2026-09-05, yellow.ai home and Nexus VOX pagesread 2026-10-13

Retrieval runs over a maintained document library that ingests PDF, Word, PowerPoint, Excel, CSV, JSON, Markdown, images and Outlook messages, crawls websites and their subpages on a recrawl, and keeps version history with revert.

Chunk size and overlap are configurable, storage sits on PostgreSQL pgvector or file based HNSW indexes, and search combines dense vectors with BM25 keyword matching and deduplication. Agents can also query registered PostgreSQL or SQLite databases directly.

Answers cite the document, page and source date, newer content ranks ahead when sources overlap, and retention rules expire outdated material automatically.

Sourceblits.ai/featuresread 2026-10-13

Conversational Knowledge Base delivers enterprise knowledge through agentic retrieval, grounding answers in the customer's own content. The analytics layer writes knowledge base articles from analyzed conversations, so live traffic keeps adding to the knowledge base.

SourceYellow.ai platform and AI Agent Builder pagesread 2026-09-05

A conversation keeps its state across turns and page refreshes, and a client can reconnect to an existing conversation, load or delete one user's history, and push state variables such as a customer name or account number into the session.

Inside a flow, a get history block reads the transcript, and a user data provider turns verified balances, loyalty points and tiers into variables. Data removal and retention controls sit in the GDPR toolkit.

Nothing the agent learns is written to a store of its own for later conversations, so what it knows about a returning customer is the history and the variables the host system supplies.

Sourceblits.ai/api-docsread 2026-10-13

Context persists across an interaction and across channels, carried by the orchestration layer, so a customer moving from email to WhatsApp or chat to voice does not repeat themselves, and the super agent keeps context when handing between domain agents or to a human. What an agent remembers about a customer from one conversation to the next, and for how long, is not public.

SourceYellow.ai AI Agent Builder and platform pagesread 2026-09-05

Agentic actions above a configurable threshold pause for a person, who approves or rejects them before they run, and a tool execution policy limits which tools an autonomous agent may call at all. Agentic tasks offer a dry run mode, and an anomaly review queue flags unusual conversations for review and can push them into a test suite.

For purchases, authorize then capture holds a payment for later capture, with amount ceilings and velocity limits. Staff can watch live conversations and take over, phone calls included, and blocked topics are enforced deterministically, independent of the model's judgment.

Sourceblits.ai/featuresread 2026-10-13

Step by step approval lives in Nexus EDGE, the desktop agent for employee support, which asks the employee to approve every action it takes on the desktop, keeps each action inside the signed in user's role based access and makes actions reversible by default.

Across the platform, conversations transfer between AI agents or escalate to a human agent for complex needs, with the super agent handing off while keeping context, and guardrails and Responsible AI principles protect sensitive data. Teams can save versions of an agent and roll back to any past version, which controls what is live. For the customer service agents, a review step before a reply goes out is not public.

Sourceyellow.ai Nexus EDGE page 2026-10-13, Yellow.ai AI Agent Builder, homepage and platform pagesread 2026-09-05

Single sign on works with Microsoft Entra ID and Google accounts, with multi factor authentication on admin login, and role based access control offers more than 60 permissions, custom roles per tenant, roles per bot, and separate publish rights for Test and Production. Tenants are isolated down to every record and query, API keys are hashed and validated server side, and PII and card numbers are masked at the gateway before text reaches a model.

Certifications cover ISO 27001:2022, ISO 42001 and SOC 2 Type II, and the trust center also shows GDPR compliance, with policies and controls available on request. Payments run on an isolated service built to PCI DSS v4.0.1 Level 1, with tokenization at the payment provider and encrypted credentials, while PCI DSS certification itself is still in progress.

Sourceblits.ai/featuresread 2026-10-13

Yellow.ai holds SOC 2 Type II, ISO 27001, ISO 27018 and ISO 27701 and aligns with HIPAA, GDPR and PDPA. PII is masked at the data layer, data is protected with TLS 1.3 in transit and AES 256 at rest, and access is role based, with SSO via Google, Microsoft, ADFS and Azure AD at platform level and AD, LDAP, SAML and OAuth2 at bot level. Penetration testing and vulnerability management cover WAF, DDoS, IPS and IDS.

Sourceyellow.airead 2026-09-05

Every agent turn can be inspected with token counts and trace detail, including each tool and SQL call with its origin, arguments and latency, and per agent statistics track token use and cost. Agentic workflow runs keep a full audit trail per run with downloadable run data, and the platform records user audit logs and tamper evident event logs. Conversation logs open in a permission gated transcript viewer, live conversations can be watched as they happen, and outbound campaigns log every call attempt.

Sourceblits.ai/featuresread 2026-10-13

The Analyze module supplies agent performance analytics, analyzing conversations, generating knowledge base articles and optimizing responses in real time, with trend monitoring alongside. AI Agent Builder keeps version history, so teams save versions of an agent and roll back to any past one. Nexus EDGE writes a unified audit trail of its desktop actions across IT, HR and Ops as they happen. A trace of each decision, tool call and retrieval in an individual customer conversation is not public, and version history records what changed without saying who changed it or when.

SourceYellow.ai AI Agent Builder and platform pages 2026-09-05, yellow.ai Nexus EDGE pageread 2026-10-13

Three deployment routes are offered, a managed service, the customer's own AWS, Azure or Google Cloud account, and an on premises install in the customer's data center, including air gapped sites.

The managed cloud has regional endpoints in the EU, the US, the UAE, Qatar and Australia, each with the same API, and data sent to a regional endpoint stays in that region.

Deployment is Kubernetes native, a self contained Docker Compose stack covers local installs, Google models can be routed to EU or UAE regions through Vertex AI, and transcription can run on GPU servers that Blits.ai operates itself.

Sourceblits.ai/deployment-optionsread 2026-10-13

The terms of service commit contractually to customer selected data residency across India, the Middle East, Asia, Indonesia, Singapore, the USA and the European Union, chosen by the customer at registration to meet legal, regulatory and contractual requirements, with a default assignment rule where no choice is made.

Sourceyellow.airead 2026-09-05

Create with AI turns a written use case into a working bot with agents, flows, guardrails, knowledge suggestions and a go live checklist, and a solution portfolio in the admin console groups curated use cases by sector with their capabilities and channels.

More than 45 rich card types cover flights, hotels, orders, loyalty points, card benefits, balances and charts, each with its own prompt instructions. Each agent is still assembled for the customer, and there is no gallery of prebuilt agents to switch on. The public AI Use Case Library of 282 use cases is research on deployments across the market, not a set of installable agents.

Sourceblits.ai/featuresread 2026-10-13

Prebuilt solutions for industries including healthcare, retail and banking sit alongside more than one hundred and fifty prebuilt integrations and ready building blocks in the visual builder. A catalog of finished agents to adopt as they are is not public, and the domain agents the super agent delegates to are parts of a customer's own build.

SourceYellow.ai AI Agent Builder and industry pagesread 2026-09-05

An admin chooses the model for each agent from more than 15 providers, including OpenAI, Azure OpenAI, Anthropic, Google Gemini and Gemma, Meta Llama, Mistral, Microsoft Phi, Qwen, DeepSeek, GPT OSS, Hugging Face, Humain, Fanar and OpenRouter, and can move an agent to another provider without rebuilding it. Any OpenAI compatible model connects with the customer's own key.

Regional routing sends traffic to EU or UAE regions, reasoning effort is set per agent, and models above a plan's level stay visible but disabled. Embeddings come from OpenAI, Google, Nomic or OpenRouter, and intent recognition can run on Microsoft CLU, Dialogflow, Watson, Wit.ai or an LLM.

Sourceblits.ai/featuresread 2026-10-13

Yellow.ai's multi LLM architecture spans more than fifteen large language models, and the customer selects the best fit model for each task, keeping room to adopt better models as they emerge and avoiding one vendor's pricing and limits. A proprietary DynamicNLP engine sits alongside.

SourceYellow.ai platform and AI Agent Builder pagesread 2026-09-05

A REST API and a WebSocket API drive the platform from outside, authenticated with bot, agent or workflow JWTs sent as bearer tokens to platform.blits.ai or a regional host.

Endpoints open a conversation, send text, speech or files, check whether it is active, erase a user's data and run intent analysis on a message, and the WebSocket adds streaming speech, history loading and state variables. Separate endpoints run an agent with streamed NDJSON output, start an agentic workflow and return metered interaction counts per tenant. Each hosted MCP server has its own URL and exposes an agent's tools to outside MCP clients over Streamable HTTP with an API key.

Sourceblits.ai/api-docsread 2026-10-13

A public documentation site carries an API reference covering authentication, first call, webhooks, events and an OpenAPI specification, with a RESTful API managing user data, user events, outbound notifications and email ticketing. Mobile chat SDKs for React Native and Flutter ship under Apache 2.0 on public repositories and package registries, and Yellow.ai runs its own Docs MCP server giving Claude, ChatGPT or Cursor cited access to the documentation.

SourceYellow.ai developer documentation and API reference; docs.yellow.ai/apiread 2026-09-05

Test suites run automated conversations against agents, bots and workflows through the real chat pipeline, and multi turn sets play out as one continuous session with notes per turn for the grader.

Grading uses deterministic rules or an LLM judge with a configurable prompt, a selectable model and knowledge base evidence, and run reports show the pass rate, per turn verdicts, grader reasoning and run history, with regrading. Test cases import from JSON.

Monitors run scheduled health checks against rule based or LLM expectations and alert by email or webhook, and separate checks compare speech to text providers on word error rate and test MCP tool discovery.

Sourceblits.ai/featuresread 2026-10-13

Two testing products ship on the platform, automated testing for shipping reliable agents faster and an AI Copilot for previewing, testing, debugging and refining agents, and version save and rollback let a team revert a change that tests badly. The Analyze module carries the work on after launch, analyzing conversations and optimizing responses in real time.

SourceYellow.ai AI Agent Builder and platform pages 2026-09-05, yellow.ai homeread 2026-10-13

A web browsing tool sits among the built in agent tools beside web search and Wikipedia, so an agent can open and read web pages while it works. UiPath is one of the 56 connectable systems, and the agentic product connects RPA tools, which lets an agent hand screen based work to a robot the customer already runs. There is no hosted browser or desktop session for the agent to drive itself. Real browser testing, which loads the live chat widget under simulated network and CPU conditions, is quality assurance on Blits.ai's own product.

Sourceblits.ai/featuresread 2026-10-13

Computer use belongs to Nexus EDGE, Yellow.ai's desktop agent for employee support, and not to its customer service agents. Deployed to each employee's computer, EDGE sees the same screen the user sees, reads local apps, screen context and error states, and runs fixes on the device without a remote control session, inside the signed in user's permissions and with the user approving every action. The customer service agents act through more than 150 prebuilt enterprise integrations and reach people across more than 35 conversational channels.

Sourceyellow.ai Nexus EDGE page 2026-10-13, Yellow.ai AI Agent Builder and platform pagesread 2026-09-05