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Teneo

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Agent builderindependentVerified 2026-07-01

Mature enterprise agentic AI platform for the contact center, pairing a low code agent builder with best in class LLM orchestration, output control, and omnichannel reach at massive scale.

Teneo, from Artificial Solutions, is an enterprise agentic AI platform built for the contact center, with more than two decades of history, over seven patents, and more than seventeen thousand AI agents in production across global enterprises. Customers include Telefonica Germany, which handles over nine hundred thousand calls a month, and HelloFresh, and one enterprise reports saving over thirty two million dollars a month. Teneo pairs a low code AI Agent Builder for composing agents from reusable skills, tools, and goals with a native orchestration layer, and it reaches ninety percent voice call containment and ninety nine percent intent accuracy across more than eighty languages.

Its defining strength is model orchestration. Teneo is not locked to any vendor. Its native LLM Orchestration dynamically selects and coordinates the optimal model, whether OpenAI, Anthropic, Google, Meta, or a custom endpoint, for each step of each interaction. Inspired by Stanford research on FrugalGPT, it routes high complexity prompts to advanced reasoning models and routine queries to lean variants, cutting model costs by up to ninety eight percent while holding accuracy. Enterprises can change or validate their model choices with no code changes and no downtime.

Control is the second pillar. Teneo enforces one hundred percent output control, validating every response so that no raw model output ever reaches a customer, and it maintains a deterministic fallback for critical processes using its proprietary TLML language. Agents orchestrate autonomously, select workflows, take actions, and coordinate with one another, while a multi agent architecture lets specialized agents share context and collaborate. Teneo grounds answers with its Knowledge AI retrieval augmented generation across databases, document stores, and data lakes, with control over every retrieval step and enforced personally identifiable information security.

Teneo connects to any business system, from customer relationship management to contact center as a service, through its Public application programming interface with no fixed connector list, and it supports the Model Context Protocol and an agent to agent protocol on open standards. It runs across voice, chat, SMS, WhatsApp, web, and social channels with native contact center integrations, and it meets GDPR, SOC 2, HIPAA, and CCPA standards with role based access, immutable audit trails, and unified customer memory. General computer use is the main capability not present.

Vendor details

Canonical URL

https://teneo.ai

Company status

independent

Use cases & customers

In practice

A telecom fields hundreds of thousands of calls a month. Teneo voice agents contain ninety percent of them at ninety nine percent intent accuracy across dozens of languages, routing each conversation step to the most cost effective model and escalating only genuine edge cases.

A bank cannot risk a hallucinated answer reaching a customer. Teneo validates every response before it is sent, falls back to deterministic logic for critical processes, and grounds answers in the bank's own documents through Knowledge AI retrieval.

An enterprise wants to avoid model lock in as new models ship weekly. Teneo orchestrates OpenAI, Anthropic, Google, and custom endpoints from one platform, letting the team switch or validate models with no code changes and no downtime.

Sources & related URLs

Research notes

Enterprise Agentic AI / Conversational AI / Contact Center platform by ARTIFICIAL SOLUTIONS (Sweden; 20+ years, 7+ patents). 17,000+ AI agents in production. Customers: Telefonica Germany (900k+ monthly calls), HelloFresh, 'Magnificent 7 tech co'; one customer saves $32.4M/mo. 90% voice call containment, 99% intent/NLU accuracy, 86+ languages. FLAGSHIP = LLM ORCHESTRATION (Model=F): 'orchestrate any LLM' (OpenAI/Anthropic/Gemini/Llama/Bedrock/Azure/custom), dynamically selects optimal model PER STEP of each interaction, FrugalGPT-inspired (Stanford) routing (high-complexity→advanced, routine→mini), cuts LLM cost up to 98%, no-code/no-downtime model-switch — genuine routing gateway (best-in-class). 7 FULLS: INT=F (any BSS/OSS/CRM/EHR/GDS/CCaaS via Public API, no approved-connector-list, + native Genesys/Amazon Connect/Azure + MCP + A2A), ORCH=F (native built-in orchestration + multi-agent A2A collaboration + autonomous workflow-selection/execution/escalation), HITL=F (100% OUTPUT CONTROL — validates every response, 'no raw LLM output ever reaches customer', deterministic fallback via TLML, escalation), SEC=F (GDPR/SOC 2/HIPAA/CCPA + EU AI Act readiness + RBAC + immutable audit trails + PII + Security Center), TRIG=F (omnichannel voice/chat/SMS/WhatsApp/web/social + native CCaaS + 86 languages), MODEL=F (see above), EXT=F (Public API + MCP + A2A + TLML pro-code + low-code + open standards). 6 P's: Know=P (Knowledge AI RAG across DBs/docs/data-lakes + retrieval-control + PII; no explicit citations), Obs=P (immutable audit trails + track-every-interaction + real-time behavior insight; audit-logs=P per calibration), Mem=P (Unified Customer Memory: preferences/past-interactions/historical + cross-channel context retention), Dep=P (Azure SaaS + regulated-industry-deployment; on-prem/residency not explicitly surfaced — modest basis), Pack=P (reusable skills/tools/goals + templates, updated centrally), Eval=P (built-in real-time testing + build/test/deploy/analyze/optimize lifecycle + version control + LLM-validation). 1 N: Comp=N. TLML = Teneo Linguistic Modeling Language (proprietary controlled/rule-based NLU). Hybrid AI (deterministic + generative). Straddles CX-support/builder; placed Agent builder (has real AI Agent Builder + LLM orchestration, markets 'Build & Deploy AI Agents'). CONTEXT: capabilities largely self-reported (teneo.ai) but corroborated by Microsoft/Azure marketplace listing + named enterprise customers (Telefonica/HelloFresh) + 20yr Artificial Solutions lineage + patents — mature at-scale platform, not vaporware. Pricing: enterprise quote-based (sales_led); orchestration 'free'/no-extra-cost; automated-call $0.40 vs $5.60 live (value stat). Domain teneo.ai. Score 10.0 (7F/6P/1N) — ties Airia for 2nd-highest in index (behind Glean 12.0).

Capability coverage

10.0 / 14 capabilities · 71%

Integrations & Tool CallingTeneo connects to any business system such as customer relationship management, electronic health records, or contact center as a service through its Public application programming interface with no fixed connector list, plus Model Context Protocol and agent to agent protocols, so full.	Full
Workflow OrchestrationTeneo provides native built in orchestration and multi agent collaboration where agents autonomously select workflows, break down complex tasks, take actions, and coordinate with each other to complete processes, so full.	Full
Knowledge Grounding & RAGTeneo offers Knowledge AI retrieval augmented generation across databases, document stores, and data lakes with end to end control over every retrieval and augmentation step and enforced personally identifiable information security, strong grounding short of explicit citation grounded output, so partial.	Partial
Human Oversight & GuardrailsTeneo enforces one hundred percent output control by validating every response so no raw model output reaches a customer, maintains a deterministic fallback for critical processes, and escalates to humans when needed, so full.	Full
Security, Identity & GovernanceTeneo meets GDPR, SOC 2, HIPAA, and CCPA standards with EU AI Act readiness, role based access controls, immutable audit trails, and built in personally identifiable information protection through a dedicated Security Center, so full.	Full
Observability & AuditabilityTeneo tracks every interaction with immutable audit trails and gives visual real time insight into which models and goals each agent uses and how flows are triggered, real observability short of a fully documented per action decision trace, so partial.	Partial
Memory & State PersistenceTeneo provides unified customer memory that retains preferences, past interactions, and historical data across channels for personalized experiences, real persistent memory short of a fully documented shared cross agent memory store, so partial.	Partial
Deployment & Data ResidencyTeneo serves regulated finance, healthcare, and government customers and deploys through Microsoft Azure with a compliance ready architecture, implying private dedicated deployment, real deployment flexibility short of documented self host, on premises, or data residency guarantees, so partial.	Partial
Prebuilt Agents, Templates & PacksTeneo offers reusable modular skills, tools, goals, and templates that can be updated centrally and deployed across all running agents, a real reusable library short of a browsable marketplace of cloneable agents, so partial.	Partial
Triggers & Channel CoverageTeneo deploys agents across voice, chat, SMS, WhatsApp, web, social, and messaging channels from one platform in more than eighty languages with native contact center integrations, broad omnichannel coverage, so full.	Full
Model Flexibility & RoutingTeneo's native LLM orchestration dynamically selects and routes the optimal model, from OpenAI, Anthropic, Google, Meta, or custom endpoints, for each step of each interaction using FrugalGPT inspired routing, a genuine routing gateway, so full.	Full
APIs, SDKs & MCP ExtensibilityTeneo exposes a Public application programming interface, low code and pro code development with its TLML language, and supports Model Context Protocol and an agent to agent protocol on open standards, so full.	Full
Testing, Debugging & OptimizationTeneo includes built in real time testing, a full build test deploy analyze optimize lifecycle with version control, and lets teams validate model choices without downtime, real testing capability short of a documented simulation or synthetic evaluation framework, so partial.	Partial
Browser & Computer UseTeneo agents operate across conversational voice and digital channels and integrate through application programming interfaces, but general browser or computer use as a first class capability could not be verified.	Unable to verify

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Verified 2026-07-01

Data confidence: high