Teneo

Teneo, from Artificial Solutions, is an enterprise agentic AI platform built for the contact center, with more than two decades of history, over seven patents, and more than seventeen thousand AI agents in production across global enterprises. Customers include Telefonica Germany, which handles over nine hundred thousand calls a month, and HelloFresh, and one enterprise reports saving over thirty two million dollars a month. Teneo pairs a low code AI Agent Builder for composing agents from reusable skills, tools, and goals with a native orchestration layer, and it reaches ninety percent voice call containment and ninety nine percent intent accuracy across more than eighty languages.

Its defining strength is model orchestration. Teneo is not locked to any vendor. Its native LLM Orchestration dynamically selects and coordinates the optimal model, whether OpenAI, Anthropic, Google, Meta, or a custom endpoint, for each step of each interaction. Inspired by Stanford research on FrugalGPT, it routes high complexity prompts to advanced reasoning models and routine queries to lean variants, cutting model costs by up to ninety eight percent while holding accuracy. Enterprises can change or validate their model choices with no code changes and no downtime.

Control is the second pillar. Teneo enforces one hundred percent output control, validating every response so that no raw model output ever reaches a customer, and it maintains a deterministic fallback for critical processes using its proprietary TLML language. Agents orchestrate autonomously, select workflows, take actions, and coordinate with one another, while a multi agent architecture lets specialized agents share context and collaborate. Teneo grounds answers with its Knowledge AI retrieval augmented generation across databases, document stores, and data lakes, with control over every retrieval step and enforced personally identifiable information security.

Teneo connects to any business system, from customer relationship management to contact center as a service, through its Public application programming interface with no fixed connector list, and it supports the Model Context Protocol and an agent to agent protocol on open standards. It runs across voice, chat, SMS, WhatsApp, web, and social channels with native contact center integrations, and it meets GDPR, SOC 2, HIPAA, and CCPA standards with role based access, immutable audit trails, and unified customer memory. General computer use is the main capability not present.