How much does Uniphore cost?

No public pricing. Every commercial path on the site is a book-a-demo or contact form. Enterprise sales-led with partner-delivered implementation through Cognizant, KPMG and Rackspace.

Does Uniphore have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Uniphore publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: A dedicated Information Security page documents ISO/IEC 27001:2022 certification with three year renewal and annual surveillance audits, SOC 2 Type II certification, and Level 1 PCI DSS Service Provider status with an independent Qualified. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can Uniphore be self hosted or run in a private VPC?

Full under the Agentic Index verification standard. Uniphore publishes public evidence of self hosted or private VPC deployment, along with data residency options for controlling where agent data is processed and stored. Evidence basis: The security page states that Uniphore hosts service data in AWS data centres in the United States and Europe and that customers can choose to locate their service data US-only or in the EEA, which is a customer-exercisable region selection. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can you bring your own model or route between providers with Uniphore?

Full under the Agentic Index verification standard. Uniphore publishes public evidence of bring your own model and bring your own key (BYOK), and of routing tasks between models or providers rather than being locked to one. Evidence basis: The Model Layer is documented as open and interoperable with both closed and open source LLMs, allowing enterprises to apply guardrails and governance to models and to orchestrate and swap models without rework as technologies evolve. The A. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Uniphore

Q: What are the best alternatives to Uniphore?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Uniphore among enterprise operations agents are Dust, Leah AI, Lemony, Mastery AI. Each is graded on the same public evidence, and no vendor pays for placement.

Also known as: Uniphore Business AI Cloud, Uniphore Software Systems, Business AI Cloud

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Enterprise operations agentindependentVerified 2026-08-31

Entry priceNot published · contact salesFull pricing detail

Enterprise Business AI platform spanning data, knowledge, models and agents, with pre-built industry agents and a no-code BPMN agent builder.

Uniphore positions itself as the Business AI company. Its Business AI Cloud is a four layer enterprise platform: a Data Layer providing a zero-copy composable data fabric that queries data where it lives rather than migrating it, a Knowledge Layer that structures enterprise data into retrievable knowledge and enables proprietary small language model fine-tuning, a Model Layer that is interoperable across open and closed source LLMs with guardrails and model swapping without rework, and an Agentic Layer that ships pre-built industry agents alongside a no-code natural language agent builder with BPMN-compatible visual workflow design and a centralised orchestration engine.

The Agentic Layer supports third-party agents and tools through Uniphore's Multi-Agent Collaboration Protocol, and agents interact by voice, text or structured input. A Business AI Suite of applications sits on top of the platform covering customer service, sales, marketing, HR and a customer data platform.

Uniphore has been consolidating agentic capability by acquisition, taking Orby AI for its Large Action Model and process discovery work and announcing intent to acquire Autonom8 for workflow orchestration, both on 28 August 2025.

Vendor details

Canonical URL

https://www.uniphore.com

Funding status

Independent, founded 2008, headquartered in Palo Alto, California with major operations in India. Series F priced at a $2.5B valuation. Acquired Orby AI and announced intent to acquire Autonom8 on 28 August 2025, folding both into the Business AI Cloud. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms.

Company status

independent

Use cases & customers

Primary use cases

Back office process automationCustomer service automationRevenue and marketing operationsEnterprise knowledge retrievalRisk and compliance workflows

Target customers

enterprise

Deployment options

SaaSPublic cloudPrivate cloudOn-premisesMulti-cloud

Integrations

Zero-copy data fabric querying data in place across platforms, applications and clouds; third-party agent and tool interoperability via Uniphore's Multi-Agent Collaboration Protocol; partnerships with Google Cloud, Rackspace, Cognizant and KPMG. No public connector catalogue was retrieved.

Sources & related URLs

Related / legacy domains

https://www.uniphore.com/platform/business-ai-cloud/ https://www.uniphore.com/security/ https://www.uniphore.com/products/business-ai-suite/

Research sources

https://www.uniphore.com/platform/business-ai-cloud/agentic-layer/ https://www.uniphore.com/security/ https://www.uniphore.com/orby-ai/

Agentic Index coverage score

9.0 / 14 capabilities · 64%

Integrations & Tool CallingThe Agentic Layer documents Third-Party Agent Integration working with external agents and tools through Uniphore's Multi-Agent Collaboration Protocol, and Enterprise Integration by Design connecting agents directly to existing systems, data and infrastructure. The Data Layer is described as a zero-copy fabric connecting to any platform, application or cloud. No connector catalogue, integration directory or named connector list was retrieved from any public page. uniphore.com agentic-layer and business-ai-cloud 2026-08-31	Partial
Workflow OrchestrationThe Agentic Layer documents an AI Agent Orchestration Engine coordinating interactions across multiple agents, systems and third-party tools through a centralised control layer, plus Visual Agentic Workflows built on a BPMN-compatible framework that maps to business logic. The Business AI Cloud launch describes BPMN-based orchestration for deploying agents into workflows across sales, marketing, service and HR. uniphore.com agentic-layer 2026-08-31	Full
Knowledge Grounding & RAGThe Knowledge Layer is documented as structuring and contextualising enterprise data into AI-ready knowledge retrieval, enabling proprietary small language model fine-tuning and perpetual fine-tuning, and unlocking explainable insights across domains. The Data Layer feeds it via a zero-copy composable data fabric that queries and prepares data where it lives without migration. The agent builder carries Bring Your Own Data, connecting agents to enterprise data with customer policies applied. uniphore.com business-ai-cloud layers and agentic-layer 2026-08-31	Full
Human Oversight & GuardrailsThe Model Layer applies guardrails and governance to models, and Uniphore's platform foundations list embedded guardrails, granular governance, adversarial prompt defence and ongoing red-teaming. The agent builder documents a Test Before You Launch step that simulates agent behaviour and audits logic flows before going live. No approval gate on agent actions, permission scoping or configurable approval policy was documented on any page retrieved. uniphore.com model-layer and agentic-layer 2026-08-31	Partial
Security, Identity & GovernanceA dedicated Information Security page documents ISO/IEC 27001:2022 certification with three year renewal and annual surveillance audits, SOC 2 Type II certification, and Level 1 PCI DSS Service Provider status with an independent Qualified Security Assessor performing annual assessment across all twelve requirements and issuing an Attestation of Compliance. Controls documented include multi-factor authentication and least privilege on production access with frequent audit, a 24/7 globally distributed security team, SIEM correlation and alerting, intrusion detection on ingress and egress, annual third-party penetration tests of both networks and applications, static and dynamic code analysis, TLS 1.2 or higher in transit and AES-256 at rest, EDR and MDM on endpoints, and separated production and test environments with no service data in development. uniphore.com/security 2026-08-31	Full
Observability & AuditabilityUniphore lists embedded guardrails, observability and AI security among its platform foundations, and describes granular governance with adversarial prompt defence and ongoing red-teaming. The agent builder documents auditing logic flows before launch. The security page documents SIEM logging of infrastructure, which is platform security telemetry rather than agent auditability. No agent trace, run history or production audit trail surface was documented on any page retrieved. uniphore.com the-business-ai-company and agentic-layer 2026-08-31	Partial
Memory & State PersistenceNo agent memory, session state persistence, resumable conversation state or cross-session learning surface was documented on any page retrieved, including the Agentic Layer, Knowledge Layer and Business AI Suite pages. The nearest capability is the Knowledge Layer's perpetual fine-tuning of small language models, which adapts the model rather than persisting agent state, and is credited on Know and Model. uniphore.com business-ai-cloud layers 2026-08-31	Unable to verify
Deployment & Data ResidencyThe security page states that Uniphore hosts service data in AWS data centres in the United States and Europe and that customers can choose to locate their service data US-only or in the EEA, which is a customer-exercisable region selection rather than legal cover. The company positioning page states the platform runs on any public cloud, private cloud or on-premises with full control over data and models, and the platform foundations list On-Premises and Multi-cloud. Uniphore describes the Business AI Cloud as a sovereign, composable and secure platform. uniphore.com/security and uniphore.com the-business-ai-company 2026-08-31	Full
Prebuilt Agents, Templates & PacksThe Agentic Layer ships pre-built enterprise-grade AI agents trained on industries and use cases alongside the custom builder, and the builder documents Prebuilt Templates and Actions offering common blueprints and reusable building blocks to accelerate setup. The Business AI Suite lists named ready-to-deploy agents including a Real-time Guidance Agent and a Conversation Insights Agent. uniphore.com agentic-layer and business-ai-suite 2026-08-31	Full
Triggers & Channel CoverageThe Agentic Layer documents Multi-Modal Support enabling agents to understand and interact via voice, text or structured inputs, adapting to any user interface or channel, and the Business AI Suite covers contact centre and customer-facing channels. No event trigger, scheduled run, webhook or inbound queue mechanism was documented on any page retrieved. uniphore.com agentic-layer 2026-08-31	Partial
Model Flexibility & RoutingThe Model Layer is documented as open and interoperable with both closed and open source LLMs, allowing enterprises to apply guardrails and governance to models and to orchestrate and swap models without rework as technologies evolve. The Agentic Layer builder carries a Bring Your Own Data and Models capability, and the company positioning page offers a choice of layer, model or component including vector databases and knowledge graphs. uniphore.com business-ai-cloud and agentic-layer 2026-08-31	Full
APIs, SDKs & MCP ExtensibilityThe Agentic Layer documents third-party agent and tool interoperability via Uniphore's Multi-Agent Collaboration Protocol, and the Series F announcement describes BPMN-based workflows with MCP integration. The security page confirms that communications with Uniphore's UI and APIs run over TLS, so a public API surface exists. No API reference, SDK, developer portal or public documentation site was retrieved. uniphore.com agentic-layer and security 2026-08-31	Partial
Testing, Debugging & OptimizationThe agent builder documents a Test Before You Launch capability that simulates agent behaviour, audits logic flows and refines responses before going live, which is a pre-production gate the customer runs against their own agent. No scoring, pass rate, benchmark, regression detection or version comparison surface was documented on any page retrieved. uniphore.com agentic-layer 2026-08-31	Partial
Browser & Computer UseNo browser control, screen interaction, GUI automation or computer use capability is documented on any Uniphore product page retrieved. The Orby AI acquisition page describes Large Action Models, neuro-symbolic reasoning and agentic process discovery being brought in to enhance the Business AI Cloud, framed as capability and talent absorption rather than a shipped feature, and no Uniphore platform page documents an agent operating software without a programmatic interface. uniphore.com agentic-layer and orby-ai 2026-08-31	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Not published · contact sales

custom

Included quota

Not published.

What is public

Nothing. Uniphore publishes no pricing page. The site's only commercial paths are Book a demo and Contact us, and the platform, use case and Business AI Suite pages all terminate in a demo request. No free tier, no trial, no self-serve signup and no published unit of consumption were found.

Billing mechanics

Not published. No pricing page, no tier table, no published unit of consumption. Every commercial call to action across the site resolves to Book a demo or Contact us.

Cost watchouts

Nothing is published, so every cost is scoped in a sales conversation. Expect the usual enterprise pattern for a four layer platform: platform licence plus per-agent or per-workflow consumption, implementation services through the named partners, and separate cost for on-premises or private cloud deployment. Fine-tuned small language model work and the Data Layer connection to existing systems are both likely to carry services cost. None of this is confirmed by the vendor.

Variable cost rationale

Cannot be assessed. With no published unit of consumption it is not possible to say whether cost scales with agents, workflows, conversations, seats or model usage. Fine-tuned SLM serving and the zero-copy data fabric both suggest a consumption component, but this is inference rather than evidence.

Additional watchouts

A four layer platform sold with no public price and a partner-led implementation model means total cost is dominated by scoping and services rather than licence. Buyers comparing this against self-serve agent builders in this index are not comparing like with like.

Overage / add-ons

Not published.

Sales call required

Yes, required for paid access

Free / trial

None published

Lowest paid plan

n/p

Commercial notes

Enterprise-first, sales-led. Uniphore names Allstate, LG, Sony, DirecTV, HP, Priceline, The Washington Post, JCPenney and Atlassian as customers on the Agentic Layer page. Go-to-market leans on partners: a Rackspace infrastructure-to-agents partnership, a Cognizant domain-specific AI partnership, and a KPMG strategic relationship for building agents on industry-specific small language models. Series F priced at a $2.5B valuation.

Key ambiguities

There is no pricing page at all, so the billing axis, entry price, tiering and whether the Business AI Suite applications are licensed separately from the Business AI Cloud platform are all unknown. The billing axis recorded here as custom is an inference from the enterprise sales-led motion, not a vendor statement.

Cancellation / refund

Not published. Enterprise contracts are scoped through a demo and sales process; partner-delivered implementation is available through Cognizant, KPMG and Rackspace.

Support SLA / resale

Not published. A support page exists but no SLA tiers were retrieved. Implementation and delivery partners named on the site include Cognizant, KPMG and Rackspace; Uniphore is also a Google Cloud partner.

Missing data

Everything. No entry price, no tiers, no unit of consumption, no free tier or trial, no published contract terms. Only the demo route is public.

Agentic Index verified 2026-08-31

Official pricing page

Related vendors

Alternatives to Uniphore

The closest documented capability profiles to Uniphore among enterprise operations agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Dust11.0 / 14Adds documented Memory & State Persistence
Leah AI7.5 / 14Fuller documented coverage on Observability & Auditability
Lemony6.5 / 14A lighter documented profile than Uniphore
Mastery AI8.5 / 14Fuller documented coverage on Integrations & Tool Calling and Human Oversight & Guardrails
Motion7.5 / 14Adds documented Memory & State Persistence
Pennant Technologies9.5 / 14Adds documented Memory & State Persistence

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Uniphore with other vendors →Compare all enterprise operations agents →See where Uniphore ranks →

Data confidence: medium