How much does Consio cost?

Usage based on call minutes rather than seats: thirty dollars for one hundred minutes, sixty dollars for four hundred minutes, and about ten cents per minute beyond that, with all features, unlimited users, and a free start included, per the vendor's own blog. Not a per seat model.

What are the best alternatives to Consio?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Consio among voice agents are Delfa, careCycle, Casca, EliseAI. Each is graded on the same public evidence, and no vendor pays for placement.

Does Consio give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Consio publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Transcripts and AI summaries on every call, real time live monitoring, full analytics on connection, answer, and conversion rates, attributed revenue by touchpoint, and per agent performance. consio.ai platform page retrieved 2026-07-08. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Consio require human approval before an agent acts?

Full under the Agentic Index verification standard. Consio publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Escalation to humans with a full summary, humans and AI side by side in one console, robust handoff controls and brand voice guardrails per the funding announcement, and routing of only high intent calls to reps. consio.ai homepage and fund. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Consio have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Consio publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: Number registration for compliant calling and SMS is documented; SOC 2, ISO, or broader security certifications were not retrieved. consio.ai platform page retrieved 2026-07-08. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Consio

Q: Who is Consio for?

Shopify merchants, DTC ecommerce brands, Ecommerce support and growth teams

Also known as: Consio AI

Visit site

Voice agentindependentVerified 2026-07-08

Entry priceThirty dollars for one hundred minutesFull pricing detail

AI phone platform for Shopify brands: a twenty four seven inbound AI voice agent plus an outbound power dialer and SMS, with revenue attribution on every conversation.

Consio is an AI phone platform built for ecommerce brands on Shopify. Its inbound AI voice agent answers calls around the clock with full store context, looking up orders and tracking, searching the catalog, processing returns, sending checkout links by SMS, and drafting orders, then escalating to a human with a full summary when needed. Merchants report the AI resolving seventy to eighty percent of inbound calls.

On the outbound side, an ecommerce power dialer runs segmented campaigns such as abandoned checkout recovery, VIP outreach, and win backs, with automatic voicemail drops and mid call SMS. Every call and text ties back to Shopify orders for revenue attribution, with transcripts, AI summaries, live monitoring, and per agent analytics. Integrations include Klaviyo for segments and helpdesks including Zendesk, Gorgias, Kustomer, and Richpanel.

The company was founded by early Gorgias employees, is headquartered in Toronto, and raised three point three million dollars in September 2025 led by RTP Global with participation from the SaaStr Fund and Mu Ventures.

Vendor details

Canonical URL

https://www.consio.ai

Subcategory

AI phone platform for ecommerce

Funding status

Seed; three point three million dollars led by RTP Global with SaaStr Fund and Mu Ventures, September 2025 per company announcement

Company status

independent

Use cases & customers

Primary use cases

Inbound call answering with store contextAbandoned checkout recovery callsVIP and win back outbound campaignsOrder support over phone and SMSPhone channel revenue attribution

Target customers

Shopify merchantsDTC ecommerce brandsEcommerce support and growth teams

Deployment options

SaaS

Integrations

Native Shopify integration (orders, products, customers, revenue attribution); Klaviyo segment sync; helpdesk integrations with Zendesk, Gorgias, Kustomer, and Richpanel; SMS and MMS; Shopify App Store distribution.

In practice

A Shopify brand turns on the inbound AI agent, which answers order status and product questions at any hour and routes only high intent calls to a human

A growth team launches a power dialer campaign against abandoned checkouts, texting the checkout link mid call and attributing recovered orders to the campaign

A support lead reviews AI summaries and transcripts flowing into Gorgias, watching live calls and per agent revenue in one dashboard

Sources & related URLs

Research sources

https://www.consio.ai/ https://www.consio.ai/ai-phone-platform https://www.consio.ai/blog/consio-ai-raises-3-3m-to-build-the-phone-layer-of-ecommerce https://apps.shopify.com/consio

Agentic Index coverage score

7.5 / 14 capabilities · 54%

Integrations & Tool CallingNative Shopify sync of products, orders, and segments with in call actions (order lookup, returns, draft orders, checkout links), plus Klaviyo and helpdesk integrations with Zendesk, Gorgias, Kustomer, and Richpanel. consio.ai homepage and blog retrieved 2026-07-08.	Full
Workflow OrchestrationCampaign workflows, plain language call routing, playbooks, and post call actions are documented; general purpose workflow orchestration is not. consio.ai product and platform pages retrieved 2026-07-08.	Partial
Knowledge Grounding & RAGAgents answer with full Shopify context including orders, tracking, catalog, and returns, reading real time store data rather than generic scripts. consio.ai homepage and voice agent blog retrieved 2026-07-08.	Full
Human Oversight & GuardrailsEscalation to humans with a full summary, humans and AI side by side in one console, robust handoff controls and brand voice guardrails per the funding announcement, and routing of only high intent calls to reps. consio.ai homepage and funding blog retrieved 2026-07-08.	Full
Security, Identity & GovernanceNumber registration for compliant calling and SMS is documented; SOC 2, ISO, or broader security certifications were not retrieved. consio.ai platform page retrieved 2026-07-08.	Partial
Observability & AuditabilityTranscripts and AI summaries on every call, real time live monitoring, full analytics on connection, answer, and conversion rates, attributed revenue by touchpoint, and per agent performance. consio.ai platform page retrieved 2026-07-08.	Full
Memory & State PersistencePast orders, conversations, and tickets surface automatically when a call connects so conversations pick up where they left off; persistent agent memory beyond customer history is not documented. consio.ai homepage retrieved 2026-07-08.	Partial
Deployment & Data ResidencySaaS only; no deployment options or data residency choices documented. consio.ai pages retrieved 2026-07-08.	Unable to verify
Prebuilt Agents, Templates & PacksMultiple specialized agents (support versus sales), campaign playbooks, and prerecorded voicemail templates are documented; no marketplace of prebuilt agents. consio.ai product page and voice blog retrieved 2026-07-08.	Partial
Triggers & Channel CoverageTwenty four seven inbound answering, segment triggered outbound campaigns from Shopify and Klaviyo, voicemail drops, and SMS and MMS across lines in one inbox. consio.ai homepage and platform pages retrieved 2026-07-08.	Full
Model Flexibility & RoutingNo model selection or routing options documented. consio.ai pages retrieved 2026-07-08.	Unable to verify
APIs, SDKs & MCP ExtensibilityNo public developer API or SDK documented on retrieved pages; distribution is via the Shopify App Store with native integrations. consio.ai pages and Shopify listing retrieved 2026-07-08.	Unable to verify
Testing, Debugging & OptimizationInstant AI feedback on agent calls highlighting strengths and improvement areas is documented, with automatic call quality measurement labeled coming soon. consio.ai product page retrieved 2026-07-08.	Partial
Browser & Computer UseNo browser or computer use capability documented. consio.ai pages retrieved 2026-07-08.	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-07-18·IntegrationsPartially Verified

Consio released an update introducing a native integration with the eDesk customer support platform, alongside various AI voice agent enhancements and bug fixes. The eDesk connector automatically generates support tickets for completed calls, syncing customer data, call dispositions, and AI-generated conversation summaries directly into the eDesk workspace. It also embeds a direct link to the full call recording and transcript within the ticket.

Bears on: Integrations

View source

View all 1 change for Consio →Tracked since Jul 2026 · Verified from public vendor sources

Pricing

Thirty dollars for one hundred minutes

call minutes

Free tierTrial available

Included quota

One hundred minutes at the thirty dollar level; four hundred minutes at sixty dollars

What is public

Usage based structure, two example minute bundles, overage rate, unlimited users, and free start, all from the vendor's own blog content.

Billing mechanics

Minute bundles with per minute overage. Unlimited human users at no extra cost. All features included at every level rather than gated tiers.

Cost watchouts

Carrier and number registration costs may apply for compliant calling and SMS; outbound campaign minutes add up quickly against small included quotas.

Variable cost rationale

Billing scales directly with call volume, and inbound answering plus outbound campaigns both consume minutes, so successful adoption of the phone channel raises the bill proportionally. Per minute overage is the dominant cost driver at scale.

Additional watchouts

Blog sourced pricing should be reconfirmed at purchase time; per minute economics depend heavily on average call duration.

Overage / add-ons

About ten cents per minute beyond the included minutes, per vendor blog

Sales call required

No, self serve available

Free / trial

Free start included per vendor blog; five minute Shopify install

Lowest paid plan

One hundred minutes for thirty dollars per month, per vendor blog

Key ambiguities

Pricing figures come from a vendor blog post rather than a maintained pricing page, so tiers may have shifted; no published rate card for SMS and MMS was retrieved.

Missing data

A canonical pricing page with a current rate card; SMS and MMS pricing; enterprise terms.

Agentic Index verified 2026-07-08

Related vendors

Alternatives to Consio

The closest documented capability profiles to Consio among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Delfa8.5 / 14Adds documented APIs, SDKs & MCP Extensibility
careCycle8.0 / 14Fuller documented coverage on Workflow Orchestration and Security, Identity & Governance
Casca6.5 / 14Fuller documented coverage on Workflow Orchestration
EliseAI7.5 / 14Fuller documented coverage on Workflow Orchestration and Prebuilt Agents, Templates & Packs
Equal AI5.5 / 14A lighter documented profile than Consio
Solda AI6.5 / 14Fuller documented coverage on Workflow Orchestration

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Consio with other vendors →Compare all voice agents →See where Consio ranks →

Data confidence: high

Head to head

Consio vs Phonely