How much does Consio cost?

Usage based credits with no plan tiers: $0.10 per call minute, $0.30 per AI voice agent minute on top when the AI handles a call, $0.016 per SMS and $9 a month per extra number, with unlimited seats, a free trial and month to month billing, per the pricing page.

What are the best alternatives to Consio?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Consio among voice agents are careCycle, Zeeg, Avoca, Netic. Each is graded on the same public evidence, and no vendor pays for placement.

Does Consio support MCP and tool calling?

Full under the Agentic Index verification standard. Consio publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: A public API reference at developers.consio.ai covers calls, transcripts, recordings, customers, attributed orders, SMS, phone numbers, users and webhooks (create, update, delete), with an OpenAPI index, authenticated by a workspace API key. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Consio give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Consio publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Each call carries a transcript, an AI summary and a disposition, and every order is tied back to the touchpoint that drove it (the call, the SMS checkout link, the agent and the campaign), so the per call record shows what the agent did as. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Consio require human approval before an agent acts?

Partial under the Agentic Index verification standard. Consio publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: Merchants toggle which actions the agent may take and set transfer rules in guidelines, and the agent hands the call to a live agent with the full context; it confirms cancellations and address changes with the caller before acting, but no. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Consio

Q: Who is Consio for?

Shopify merchants, DTC ecommerce brands, Ecommerce support and growth teams

Also known as: Consio AI

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Voice agentindependentVerified 2026-09-28

Entry priceUsage based: $0.10 per call minute plus $0.30 per AI voice agent minute; SMS $0.016Full pricing detail

AI phone platform for Shopify brands: a twenty four seven inbound AI voice agent plus an outbound power dialer and SMS, with revenue attribution on every conversation.

Consio is an AI phone platform built for ecommerce brands on Shopify. Its inbound AI voice agent answers calls around the clock with the store's context: it tracks and cancels orders, initiates returns against the store's return policy, updates shipping addresses, creates draft orders and texts checkout links, return labels and discount codes, confirming cancellations and address changes with the caller first. It answers questions from a knowledge base scraped from the store's own pages plus text the merchant adds, and it transfers to a live agent with the full context when its guidelines say to. Merchants report the AI resolving seventy to eighty percent of inbound calls.

On the outbound side, an ecommerce power dialer runs segmented campaigns such as abandoned checkout recovery, VIP outreach and win backs, with voicemail drops and mid call SMS. Every call and text ties back to Shopify orders for revenue attribution, with transcripts, AI summaries and per agent analytics, and a public API exposes calls, transcripts, recordings, attributed orders, SMS and webhooks. Integrations include Klaviyo for segments and helpdesks including Zendesk, Gorgias, Kustomer and Richpanel. Voices come from ElevenLabs, and Consio also sells human calling agents as a separate service.

The company was founded by early Gorgias employees, is headquartered in Toronto, and raised three point three million dollars in September 2025 led by RTP Global. Pricing is published per unit: call minutes, AI agent minutes and SMS, with a free trial.

Vendor details

Canonical URL

https://www.consio.ai

Subcategory

AI phone platform for ecommerce

Funding status

Seed; three point three million dollars led by RTP Global with SaaStr Fund and Mu Ventures, September 2025 per company announcement

Company status

independent

Use cases & customers

Primary use cases

Inbound call answering with store contextAbandoned checkout recovery callsVIP and win back outbound campaignsOrder support over phone and SMSPhone channel revenue attribution

Target customers

Shopify merchantsDTC ecommerce brandsEcommerce support and growth teams

Deployment options

SaaS

Integrations

Native Shopify integration (orders, products, customers, revenue attribution); Klaviyo segment sync; helpdesk integrations with Zendesk, Gorgias, Kustomer, and Richpanel; SMS and MMS; Shopify App Store distribution.

In practice

A Shopify brand turns on the inbound AI agent, which answers order status and product questions at any hour and routes only high intent calls to a human

A growth team launches a power dialer campaign against abandoned checkouts, texting the checkout link mid call and attributing recovered orders to the campaign

A support lead reviews AI summaries and transcripts flowing into Gorgias, watching live calls and per agent revenue in one dashboard

Sources & related URLs

Research sources

https://www.consio.ai/ https://www.consio.ai/ai-phone-platform https://www.consio.ai/blog/consio-ai-raises-3-3m-to-build-the-phone-layer-of-ecommerce https://apps.shopify.com/consio

Agentic Index coverage score

7.0 / 14 capabilities · 50%

Integrations & Tool Calling	Full
The agent acts in Shopify during a call: it tracks orders, cancels orders, creates draft orders, initiates returns against the store's return policy, updates shipping addresses and sends SMS with checkout links, labels and discount codes; Klaviyo and helpdesk integrations (Zendesk, Gorgias, Kustomer, Richpanel) carry the rest. SourceConsio, help.consio.ai actions and capabilities article and consio.ai homepageread 2026-09-28
Workflow Orchestration	Partial
Outbound campaigns set segments, dial attempts and voicemail drops, and the agent's behavior is shaped by toggled actions and plain language guidelines, including when to transfer; no multi step workflow, branching or multi agent execution the merchant builds is documented. SourceConsio, help.consio.ai Campaigns and AI Voice Agent collectionsread 2026-09-28
Knowledge Grounding & RAG	Full
A knowledge base scraped from the store's Shopify pages (products, FAQs, shipping and return policies, terms), plus added URLs and text sources, is searched by retrieval before the agent answers, and is refreshed when the merchant updates the content. SourceConsio, help.consio.ai Building your AI knowledge baseread 2026-09-28
Human Oversight & Guardrails	Partial
Merchants toggle which actions the agent may take and set transfer rules in guidelines, and the agent hands the call to a live agent with the full context; it confirms cancellations and address changes with the caller before acting, but no step where the merchant's staff approve an action before it commits is documented. SourceConsio, help.consio.ai call transfers and actions articlesread 2026-09-28
Security, Identity & Governance	Not documented
The DPA commits to encryption, need to know access for Consio's own staff, penetration testing and annual audits, but names no certification or attestation, and no roles, SSO or permission model for the merchant's team appears in the help center or developer docs; trust.consio.ai does not resolve. Carrier number registration is a calling compliance step, not a security control. SourceConsio, consio.ai DPA and help.consio.airead 2026-09-28
Observability & Auditability	Full
Each call carries a transcript, an AI summary and a disposition, and every order is tied back to the touchpoint that drove it (the call, the SMS checkout link, the agent and the campaign), so the per call record shows what the agent did as well as what was said; the API returns call details, transcripts, recordings and attributed orders. SourceConsio, consio.ai homepage and developers.consio.ai API referenceread 2026-09-28
Memory & State Persistence	Not documented
Past orders, conversations and tickets surface when a call connects, but that is the store's order and call history, the business record itself, rather than a memory layer the agent keeps with its own scope and lifetime. SourceConsio, consio.ai homepageread 2026-09-28
Deployment & Data Residency	Not documented
A hosted service whose DPA names Google as infrastructure subprocessor, with no region choice, private deployment or customer environment option. SourceConsio, consio.ai DPAread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
The inbound agent comes preset for store support and sales (order lookup, returns, draft orders, checkout links) and campaigns come as named plays (abandoned checkout, VIP, win back), but these are one agent's toggled actions and campaign types rather than separate prebuilt agents or a template catalog. SourceConsio, consio.ai homepage and help.consio.ai actions articleread 2026-09-28
Triggers & Channel Coverage	Full
The AI agent answers inbound calls around the clock without anyone at the store starting the work, campaigns ring abandoned checkouts, VIPs and repeat buyers from Shopify and Klaviyo segments, and SMS and MMS run in the same inbox; the API also manages webhooks. SourceConsio, consio.ai homepage and developers.consio.airead 2026-09-28
Model Flexibility & Routing	Not documented
Voices come from a single named provider, ElevenLabs: the merchant browses its library and Consio's team configures the pick, and no choice of language model or other provider is described. SourceConsio, help.consio.ai voice selection article and DPAread 2026-09-28
APIs, SDKs & MCP Extensibility	Full
A public API reference at developers.consio.ai covers calls, transcripts, recordings, customers, attributed orders, SMS, phone numbers, users and webhooks (create, update, delete), with an OpenAPI index, authenticated by a workspace API key sent as a bearer token. SourceConsio, developers.consio.ai Getting started and Authenticationread 2026-09-28
Testing, Debugging & Optimization	Partial
A Test Agent panel lets the merchant ask ten to fifteen real questions and check each answer by hand before going live, and actions can be tried there too; answers are not scored and no test cases, simulations or quality gates are documented, and languages other than English cannot be tested in it. SourceConsio, help.consio.ai knowledge base, actions and voice selection articlesread 2026-09-28
Browser & Computer Use	Not documented
The agent works by phone and SMS and acts through Shopify and helpdesk integrations; no browser, desktop or computer control is described. SourceConsio, consio.ai homepageread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-09-20·IntegrationsVerified

Consio now creates a Re:amaze conversation for each completed inbound or outbound call. It links matching customer profiles and adds call details, dispositions, agent notes, AI summaries, and next steps, with a link to the full Consio call record.

Bears on: Integrations

View source

2026-09-15·Agent capabilityVerified

Consio's agents can now send tracking links by SMS during a call, and the update adds faster product search and improved call routing.

Bears on: Agent capability

View source

2026-08-28·Observability / auditabilityVerified

Consio introduced a unified call history view across workspaces with CSV export capabilities that include call transcripts. The update also allows merchants outside the US and Canada to register phone numbers without encountering blocked trust registration steps.

Bears on: Observability / auditability

View source

View all 5 changes for Consio →Tracked since Jul 2026 · Verified from public vendor sources

Pricing

Usage based: $0.10 per call minute plus $0.30 per AI voice agent minute; SMS $0.016

call minutes, AI agent minutes and SMS, as credits

Trial available

Included quota

One hundred minutes at the $30 level; four hundred minutes at $60

What is public

Per unit rates for call minutes, AI agent minutes and SMS, the extra number fee, the free trial and month to month terms, all on the pricing page.

Billing mechanics

Credits: 1 credit per 10 seconds of call time ($0.10 a call minute), 1 credit per SMS ($0.016), and $0.30 a minute of AI voice agent time charged on top of call time when the AI handles the call. Every feature and unlimited seats and agents on every account; extra phone numbers $9 a month; AI to human transfers need a separate number per destination.

Cost watchouts

AI handled calls are charged call minutes plus AI minutes, and each AI to human transfer destination needs its own $9 a month number.

Variable cost rationale

Billing scales directly with call volume, and inbound answering plus outbound campaigns both consume minutes, so successful adoption of the phone channel raises the bill proportionally. Per minute overage is the dominant cost driver at scale.

Additional watchouts

Model cost per AI handled minute at call time plus AI time, and count the extra numbers transfers require.

Overage / add-ons

No plan quota; every minute and SMS is charged from credits at the published rates

Sales call required

No, self serve available

Free / trial

Free trial, no credit card until a live number is provisioned; month to month, cancel anytime

Key ambiguities

An AI handled minute costs call time plus AI time, about $0.40 a minute; volume or enterprise pricing is by demo.

Missing data

A canonical pricing page with a current rate card; SMS and MMS pricing; enterprise terms.

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Consio

The closest documented capability profiles to Consio among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

careCycle9.0 / 14Adds documented Security, Identity & Governance
Zeeg6.0 / 14Adds documented Security, Identity & Governance
Avoca6.5 / 14Adds documented Security, Identity & Governance
Netic5.5 / 14Adds documented Security, Identity & Governance
Numa5.5 / 14Fuller documented coverage on Prebuilt Agents, Templates & Packs
Telli8.5 / 14Adds documented Security, Identity & Governance and Model Flexibility & Routing

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Consio with other vendors →Compare all voice agents →See where Consio ranks →

Data confidence: high

Head to head

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Vendor details

Canonical URL

Category

Subcategory

Funding status

Company status

Use cases & customers

Primary use cases

Target customers

Deployment options

Integrations

In practice

Sources & related URLs

Research sources

Agentic Index coverage score

Recent platform changes

Pricing

Related vendors

Alternatives to Consio

Head to head

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