Agentic Index
Kore.ai vs Yellow.ai (2026)
Kore.ai and Yellow.ai are both omnichannel enterprise CX agent platforms with strong integrations and prebuilt packs, and the split is pricing transparency and focus. Kore.ai publishes usage pricing, starting free then 20 cents per conversation, while Yellow.ai is contact sales and leans into support plus ecommerce workflows. Both cover voice and chat at enterprise scale.
| At a glance | Kore.ai | Yellow.ai |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) | Contact sales |
| Free / trial | — | — |
| Pricing confidence | public partial | contact only |
| Feature |
K
Kore.ai
|
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
K
Kore.ai
|
|
|---|---|---|
|
Entry price Lowest public entry point |
Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) | Contact sales |
|
Pricing confidence How public the numbers are |
Public — partial | Contact only |
|
Billing Primary billing axis |
hybrid | usage |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
Free tierTrial
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Mixed | Sales call |
Choose Kore.ai if
- You want published usage pricing you can model, starting free then 20 cents per conversation.
- A large template and integration library with voice plus chat matters to you.
- You want to build and govern agents on a transparent platform.
Choose Yellow.ai if
- You want an omnichannel assistant tuned for both support and ecommerce workflows.
- You are comfortable with contact sales and enterprise onboarding.
- Broad channel coverage from a single vendor is your priority.