How much does Salient cost?

No pricing page and no published rates; sold through a demo.

What are the best alternatives to Salient?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Salient among voice agents are careCycle, JustCall, Sameday, Goodcall. Each is graded on the same public evidence, and no vendor pays for placement.

Does Salient support MCP and tool calling?

Full under the Agentic Index verification standard. Salient publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: API v2 (February 2026) provides a unified endpoint for all agent interactions with webhook support, and the endpoint reference lives in the API documentation at onboarding.trysalient.com. Salient, trysalient.com release notes and footer, 20. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Salient have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Salient publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: SAML 2.0 SSO works with enterprise identity providers, and role based access controls are scoped to product level (released February 2026). The company reports SOC 2 and PCI Level 1 compliance and regular penetration testing. Salient, trysa. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Salient give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Salient publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Marshall reviews every interaction and account event (calls, payment posting, status changes, notices) with a complete audit trail and exports full interaction logs on demand, and an immutable audit log is delivered to the customer's own S3. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Salient

Q: Who is Salient for?

auto lenders, banks and credit unions, consumer finance companies, loan servicers and collections operations

Also known as: trysalient.com, Salient Taylor, Skwid Inc.

Visit site

Voice agentindependentVerified 2026-09-28

Entry priceContact salesFull pricing detail

AI agents for US consumer loan servicing: Taylor handles inbound and outbound collections and servicing across voice, SMS, email and chat with borrower level memory and payment processing, Marshall audits every call and account event for compliance, and Flyn, Alex and Melanie cover total loss claims, disputes and charge offs. SOC 2 and PCI Level 1.

Salient sells AI agents for consumer lenders (banks and credit unions, captive lenders and specialty finance) that run whole servicing workflows, gathering data, checking rules, updating systems and producing documentation. Taylor handles inbound and outbound collections and servicing calls plus SMS, email and chat, processing payments, capturing promises to pay, setting up arrangements and negotiating within configurable settlement authority tiers, with compliance guardrails for FDCPA, Reg F, UDAAP, TCPA and CAN-SPAM and handoff to human agents when warranted.

Borrower level memory carries promises, hardship conversations, disputes and escalation history across interactions and channels. Marshall audits every interaction and account event, including payment posting, status changes and notices, against federal and state lending rules, flags violations and SOP drift, and exports regulator ready logs. Flyn automates total loss insurance claims, Alex handles Visa and Mastercard chargebacks and disputes, and Melanie addresses charge offs.

Salient integrates with loan management systems, payment processors, contact centers and the FIS, Fiserv and Jack Henry cores, offers an API with webhooks, SAML SSO and product scoped roles, delivers an immutable audit log to the customer's S3, and gives each lender its own private cloud. It reports SOC 2 and PCI Level 1 compliance. Agents speak English, Spanish, Portuguese and Vietnamese. The company's legal name is Skwid Inc.

Vendor details

Canonical URL

https://www.trysalient.com

Funding status

Not stated on the company's site (legal entity Skwid Inc.)

Company status

independent

Use cases & customers

Primary use cases

compliant collections and payment remindersborrower customer service and account inquiriespayment processing and promise to pay captureidentity verification and loan onboarding workflowsdispute, chargeback, and total loss handling

Target customers

auto lendersbanks and credit unionsconsumer finance companiesloan servicers and collections operations

Deployment options

SaaS

Integrations

Loan management systems, payment processors and contact centers, plus FIS, Fiserv and Jack Henry core integrations; agents process payments and write outcomes back; API v2 with webhooks; immutable audit log export to the customer's S3.

In practice

A borrower who started a hardship conversation by SMS calls back by phone. Taylor picks up the promise to pay, the hardship history and prior disputes from borrower level memory, then processes a payment or sets up an arrangement within your settlement authority tiers.

Your examiners want proof that every collections call, payment posting and notice followed federal and state lending rules. Marshall reviews every interaction and account event, flags violations and drift from your SOPs, and delivers an immutable audit log to your own S3 every 24 hours.

Your servicing team runs on a Fiserv core and wants payments and arrangements posted without staff rekeying them. Salient's agents process payments, capture promises to pay and set up arrangements through integrations with the FIS, Fiserv and Jack Henry cores, loan management systems and payment processors.

Sources & related URLs

Research sources

https://www.trysalient.com https://www.trysalient.com/product/taylor https://www.trysalient.com/resources/voice-ai-automation https://www.madrona.com/voice-is-going-vertical-how-verticalized-voice-ai-is-becoming-the-next-killer-app/

Agentic Index coverage score

9.5 / 14 capabilities · 68%

Integrations & Tool Calling	Full
Salient's agents process payments, capture promises to pay, set up payment arrangements and update systems through integrations with loan management systems, payment processors and contact centers, with FIS, Fiserv and Jack Henry core integrations released in January 2026. SourceSalient, trysalient.com Taylor page, FAQs and release notesread 2026-09-28
Workflow Orchestration	Full
Salient's agents run whole servicing workflows, gathering data, checking rules, updating systems and producing documentation, with payment negotiation bounded by configurable settlement authority tiers. A separate audit agent, Marshall, reviews every interaction and account event. There is no visual builder on the current site. SourceSalient, trysalient.com homepage, Marshall page and release notesread 2026-09-28
Knowledge Grounding & RAG	Partial
Taylor works from the borrower's account data across product lines, drawn from the servicing systems for each interaction, and Marshall checks against Salient's own repository of lending laws. There is no knowledge base or retrieval over the lender's documents, so this is context assembled per interaction. SourceSalient, trysalient.com Taylor and Marshall pagesread 2026-09-28
Human Oversight & Guardrails	Partial
Payment negotiation runs within configurable settlement authority tiers, real time compliance guardrails constrain every channel, and Taylor hands off to human agents when escalation is warranted. Human review is not required on every call, and there is no step where a person approves an action before it commits. SourceSalient, trysalient.com Taylor page, homepage and release notesread 2026-09-28
Security, Identity & Governance	Full
SAML 2.0 SSO works with enterprise identity providers, and role based access controls are scoped to product level (released February 2026). The company reports SOC 2 and PCI Level 1 compliance and regular penetration testing. SourceSalient, trysalient.com release notes and FAQsread 2026-09-28
Observability & Auditability	Full
Marshall reviews every interaction and account event (calls, payment posting, status changes, notices) with a complete audit trail and exports full interaction logs on demand, and an immutable audit log is delivered to the customer's own S3 every 24 hours. SourceSalient, trysalient.com Marshall page and release notesread 2026-09-28
Memory & State Persistence	Partial
Borrower level memory carries promises to pay, hardship conversations, prior disputes and escalation history into each interaction, and cross channel memory lets a borrower who starts on SMS resume by phone. The scope is per borrower, but there is no stated lifetime, review or deletion path for that memory. SourceSalient, trysalient.com homepage and release notes (Taylor 2.1)read 2026-09-28
Deployment & Data Residency	Not documented
Each lender receives its own private cloud. That is how every customer is hosted, not an option, and there is no region choice, customer cloud or on premises deployment. SourceSalient, trysalient.com FAQsread 2026-09-28
Prebuilt Agents, Templates & Packs	Full
Five named agents do separate jobs. Taylor covers collections and servicing, Marshall automated compliance audit, Flyn total loss insurance claims, Alex chargebacks and disputes, and Melanie charge offs, and each is sold and versioned as its own product. SourceSalient, trysalient.com product pages and release notesread 2026-09-28
Triggers & Channel Coverage	Full
Taylor handles inbound and outbound collections calls and works SMS, email and chat, and Marshall reviews account events such as payment posting and notice dispatch as they occur, so work reaches the agents from borrowers and system events without staff starting it. SourceSalient, trysalient.com Taylor and Marshall pagesread 2026-09-28
Model Flexibility & Routing	Not documented
No model provider is named and no model choice is offered. SourceSalient, trysalient.com FAQs and release notesread 2026-09-28
APIs, SDKs & MCP Extensibility	Full
API v2 (February 2026) provides a unified endpoint for all agent interactions with webhook support, and the endpoint reference lives in the API documentation at onboarding.trysalient.com. SourceSalient, trysalient.com release notes and footerread 2026-09-28
Testing, Debugging & Optimization	Full
Marshall scores every call and account event against federal and state lending rules in real time, flags violations and complaints, and detects drift from the lender's SOPs, so the agents' output is scored after deployment. There is no pre release test harness on the current site. SourceSalient, trysalient.com Marshall page and release notesread 2026-09-28
Browser & Computer Use	Not documented
Systems are reached through loan management, core, payment and contact center integrations and the API, and no browser, desktop or computer control is described. SourceSalient, trysalient.com FAQs and release notesread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

enterprise contract

What is public

The motion only: a demo and a co designed rollout; no plan structure, rates or metering are published.

Variable cost rationale

No billing model published; call volume driven economics are typical for the category but not documented for Salient.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Salient

The closest documented capability profiles to Salient among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

careCycle9.0 / 14Fuller documented coverage on Knowledge Grounding & RAG
JustCall9.0 / 14Fuller documented coverage on Knowledge Grounding & RAG
Sameday8.0 / 14A lighter documented profile than Salient
Goodcall7.5 / 14A lighter documented profile than Salient
Liberate7.5 / 14A lighter documented profile than SalientSalient vs Liberate →
Phonely11.5 / 14Adds documented Deployment & Data Residency and Model Flexibility & Routing

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Salient with other vendors →Compare all voice agents →See where Salient ranks →

Data confidence: high

Head to head

Salient vs KastleSalient vs Liberate