What are the best alternatives to Botpress?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Botpress among customer support agents are Aisera, Chatbase, Infobip, SoundHound. Each is graded on the same public evidence, and no vendor pays for placement.

Does Botpress support MCP and tool calling?

Full under the Agentic Index verification standard. Botpress publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Public API Reference plus an SDK for extending agent functionality, Hooks for custom code, and custom JavaScript injection at the Enterprise tier; Botpress also publishes first party Model Context Protocol material tying MCP tool access to. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Botpress have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Botpress publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Site states SOC 2 certified and full GDPR compliance, with roles and role based access, SSO, audit logs and workspace controls; a DPA is available from the Plus tier and a HIPAA BAA only on Enterprise, and the SOC 2 report type was not spec. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Botpress require human approval before an agent acts?

Full under the Agentic Index verification standard. Botpress publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Human Handoff is a named platform capability, escalation to human agents is added to Autonomous Nodes as a card, and builder Instructions constrain agent behaviour with documented guidance on preventing fabricated answers, Botpress Academy. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Botpress

Visit site

Customer support agent Verified 2026-06-23

Entry price$150/moFull pricing detail

Agent builder spanning sales and support, with OAuth, multi-channel deployment, and pass-through provider API costs.

Botpress is an agent builder spanning both sales and support use cases, with OAuth, multi-channel deployment, and pass-through provider API costs. It offers a free tier with paid plans from around $150/month.

Vendor details

Canonical URL

https://botpress.com

Subcategory

Support/Sales — agent builder

Use cases & customers

Primary use cases

agent buildingcustomer supportsales automation

Target customers

developersSMB

Deployment options

SaaS

In practice

You need agents for both sales and support but don't want two separate tools. Botpress is an agent builder that spans both use cases in one place.

An agent is useless if it can't reach your customers where they are. Botpress deploys across multiple channels with OAuth, so the agent connects to your systems and surfaces wherever you need it.

You'd rather not pay a markup on top of the model costs. Botpress passes through provider API costs, so you're not paying a margin on every call.

Agentic Index coverage score

11.0 / 14 capabilities · 79%

Integrations & Tool CallingBotpress Hub supplies the integration catalogue, agents call external systems through action cards and API calls, and the Enterprise page states the platform is as flexible as code with custom JavaScript injected to integrate business systems, Botpress Hub and Enterprise pages 2026-07-30	Full
Workflow OrchestrationAutonomous Node uses an LLM to decide when and in what order to execute the cards it contains, managing conversation flow and choosing actions from builder instructions, while Standard Nodes hold deterministic paths, so a single bot mixes AI driven and rule based execution across multiple workflows, Botpress Nodes documentation 2026-07-30	Full
Knowledge Grounding & RAGKnowledge Bases accept websites, documents, custom text and Tables, are indexed automatically, and are searched by a Search Knowledge Card inside the Autonomous Node with per node scoping of which bases are included, plus a published guide on optimizing files for RAG, Botpress Knowledge Bases documentation 2026-07-30	Full
Human Oversight & GuardrailsHuman Handoff is a named platform capability, escalation to human agents is added to Autonomous Nodes as a card, and builder Instructions constrain agent behaviour with documented guidance on preventing fabricated answers, Botpress Academy and platform pages 2026-07-30	Full
Security, Identity & GovernanceSite states SOC 2 certified and full GDPR compliance, with roles and role based access, SSO, audit logs and workspace controls; a DPA is available from the Plus tier and a HIPAA BAA only on Enterprise, and the SOC 2 report type was not specified on the pages reviewed, Botpress Enterprise page and pricing comparison 2026-07-30	Full
Observability & AuditabilityAudit logs and real time monitoring of bot activity are documented alongside an Event Debugger and Emulator for inspecting runs, but no per decision reasoning trace or agent level observability console is documented, Botpress Studio documentation and Enterprise page 2026-07-30	Partial
Memory & State PersistenceTables provide a built in structured data store and variables carry user and conversation state so agents maintain context within a conversation, but no cross session persistent agent memory layer is documented in retrieved material, Botpress Studio documentation 2026-07-30	Partial
Deployment & Data ResidencyBotpress Cloud is the managed default and the pricing comparison gates custom data residency to the Enterprise tier; self hosting is associated with the older open source v12 lineage rather than the current cloud platform, so residency control exists but is tier restricted, Botpress pricing comparison 2026-07-30	Partial
Prebuilt Agents, Templates & PacksBotpress Hub carries production ready templates for customer support, appointment scheduling and lead qualification, including a Kitchen Sink template demonstrating user data loading, workflow routing and live agent handoff, Botpress Hub 2026-07-30	Full
Triggers & Channel CoverageChannels are a first class platform surface and bots built on Autonomous Nodes operate across webchat, social media and messaging apps from one build, Botpress Academy Autonomous Nodes lesson 2026-07-30	Full
Model Flexibility & RoutingLLMs are exposed as a dedicated platform surface alongside Integrations and Channels and the platform is positioned as building agents on the latest large language models within one workspace; per bot model selection detail was not retrieved on the pages reviewed, Botpress platform pages 2026-07-30	Full
APIs, SDKs & MCP ExtensibilityPublic API Reference plus an SDK for extending agent functionality, Hooks for custom code, and custom JavaScript injection at the Enterprise tier; Botpress also publishes first party Model Context Protocol material tying MCP tool access to the Autonomous Node, Botpress API Reference and MCP article 2026-07-30	Full
Testing, Debugging & OptimizationEmulator, Event Debugger and Version History support manual test and inspect loops, but no systematic evaluation suite, regression test harness or scored agent benchmarking is documented, Botpress Studio documentation 2026-07-30	Partial
Browser & Computer UseNo browser control or computer use capability documented; agents act through Hub integrations, API calls and channel surfaces rather than by operating a browser or a human interface, Botpress platform documentation 2026-07-30	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

$150/mo

conversations

Free tier

Included quota

Plus (entry paid, $150/mo): 250 conversations/mo with bundled AI quota, 3 seats, unlimited AI agents, WhatsApp channel, whitelabel webchat, human handoff, and AI conversation insights. Free: 100 conversations/mo (hard cap), 1 seat, 3 agents.

What is public

Botpress overhauled pricing on May 14, 2026 (new workspaces): conversation-based tiers with LLM 'AI Spend' now bundled in (previously billed separately at provider cost). Tiers: Free (100 conversations/mo, 1 seat, 3 agents), Plus $150/mo (3 seats, 250 conversations, unlimited agents, WhatsApp, whitelabel), Team $750/mo (unlimited seats, 1,500 conversations, RBAC, routing, analytics), and custom Enterprise (voice, SLAs, data residency). Existing workspaces keep the older message-based + separate-AI-Spend pricing.

Billing mechanics

New model: you buy a monthly conversation allotment per tier, and each conversation includes a proportional AI quota (LLM inference, embeddings, web search bundled — no separate token math, no markup). Hit the conversation limit and a 100-conversation pack auto-adds (~$65, ~$0.65/convo) so bots keep running; warnings fire at 80%/90%. Studio/ADK users still see an AI-spend meter; if the AI quota is hit before the conversation limit, a conversation pack triggers. (Legacy workspaces: base plan + separate usage-based AI Spend at provider cost.)

Cost watchouts

Conversation packs auto-add on overage (no hard stop on paid), third-party channel fees (WhatsApp via Meta, SMS/voice via Twilio) billed separately and can exceed the subscription, 'renewal shock' from traffic spikes, legacy workspaces still pay separate AI Spend

Variable cost rationale

New model bundles AI into conversation packs, smoothing token-cost surprises, but auto-overage packs and separately-billed channel fees still make total spend traffic-dependent

Additional watchouts

Pricing just changed (May 2026) and old/new regimes coexist; channel fees and (on legacy plans) separate AI Spend make totals less predictable; the Free tier's 100-conversation cap is quickly exhausted in testing

Overage / add-ons

Conversation overage auto-bills as 100-packs (~$65, ~$0.65/conversation); no hard stop on paid plans. Free is a hard 100-conversation cap with no add-ons. Hitting the bundled AI quota early also triggers a conversation pack.

Sales call required

No, self serve available

Free / trial

Free tier

Lowest paid plan

Free; $150/mo+

Commercial notes

Open-source roots, self-hosting available; visual Studio + code-first ADK; integrates GPT/Claude/Gemini; ~500K+ users, 25K+ Discord; AI Spend billed at provider cost with no markup; SOC 2 Type II targeted; 'Always Alive' now included on all paid plans

Key ambiguities

Two pricing regimes run in parallel (pre/post May 14 2026); third-party listings still show old Plus $89 / Team $495 + separate AI Spend; the bundled AI quota per conversation isn't published as a hard number

Cancellation / refund

Self-serve monthly on Plus/Team (annual discounts ~11%); Enterprise on custom multi-year contracts; overages bill automatically without hard stops

Support SLA / resale

Team adds dedicated solution-engineering support; Enterprise adds formal SLAs, dedicated support manager, custom data residency, and white-glove onboarding; new 'Built For You' done-for-you service and 'Desk' AI helpdesk are separate offerings

Missing data

Exact bundled AI quota per conversation isn't published; old vs new plan mapping is confusing across third-party sources; Enterprise pricing is custom (reportedly ~$2,000/mo+ on multi-year). Seed '$150/mo' matches the new Plus tier.

Agentic Index verified 2026-06-25

Official pricing page Docs

Related vendors

Alternatives to Botpress

The closest documented capability profiles to Botpress among customer support agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Aisera11.0 / 14Fuller documented coverage on Observability & Auditability
Chatbase10.0 / 14A lighter documented profile than BotpressBotpress vs Chatbase →
Infobip12.0 / 14Fuller documented coverage on Observability & Auditability and Memory & State Persistence
SoundHound10.0 / 14A lighter documented profile than Botpress
Five911.5 / 14Fuller documented coverage on Observability & Auditability and Testing, Debugging & Optimization
Kore.ai12.5 / 14Fuller documented coverage on Observability & Auditability and Deployment & Data Residency

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Botpress with other vendors →Compare all customer support agents →See where Botpress ranks →

Data confidence: high

Head to head

Botpress vs Chatbase Botpress vs Kommunicate Botpress vs Tidio Botpress vs Voiceflow