How much does KODIF cost?

No public rate card retrieved this session; Kodif directs prospects to contact the team for pricing. White glove onboarding typically completes in weeks. Support AI pricing in this category is commonly usage or resolution based.

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KODIF

Q: Who is KODIF for?

E commerce and digital native brands, CX and support teams, Subscription and retail businesses

Also known as: Kodif, Kodif AI

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Customer support agentindependentVerified 2026-07-08

E commerce native customer support agent that resolves tickets by executing real actions across the stack, multichannel and SOC 2, HIPAA, and ISO 27001 covered.

Kodif is a customer support AI platform built for e commerce and digital native brands that resolves tickets rather than just deflecting them. Its autonomous AI agents do not only answer questions, they execute real actions across the support stack, issuing refunds, generating return labels, modifying subscriptions, and applying discounts, working across web, email, mobile, text, chat, and social. Alongside the AI Agent, Kodif ships an AI Copilot that drafts responses and surfaces context for human agents and an AI Manager that watches performance, spots knowledge gaps, and optimizes workflows. A natural language policy system lets non technical CX teams build and refine automation without engineering, and a proprietary experimentation engine continuously tunes workflows. Kodif reports an 84 percent average resolution rate, integrates deeply into helpdesks and commerce platforms, and is SOC 2 certified and HIPAA compliant while also meeting ISO 27001, GDPR, and CCPA standards.

Vendor details

Canonical URL

https://kodif.ai

Funding status

Seed stage per the Crunchbase export, based in San Francisco. Specific round amount and founders were not retrieved this session.

Company status

independent

Use cases & customers

Primary use cases

Automated ticket resolutionReturns, refunds, and subscription actionsAgent assist and copilotProactive customer outreach

Target customers

E commerce and digital native brandsCX and support teamsSubscription and retail businesses

Deployment options

SaaS

Integrations

Sits on top of existing helpdesks and commerce systems with prebuilt connectors including Zendesk, Freshdesk, Gladly, Gorgias, Kustomer, Salesforce Service Cloud, Shopify, and subscription platforms like Recharge, Skio, and OrderGroove, plus shipping and CRM tools.

Sources & related URLs

Research sources

https://kodif.ai/ https://kodif.ai/platform/ https://kodif.ai/blog/ticket-resolution-automation-statistics/

Capability coverage

9.5 / 14 capabilities · 68%

Integrations & Tool CallingKodif provides deep prebuilt connectors to helpdesks and commerce systems including Zendesk, Freshdesk, Gladly, Gorgias, Kustomer, Salesforce Service Cloud, Shopify, and subscription platforms like Recharge, Skio, and OrderGroove per kodif.ai and Capterra.	Full
Workflow OrchestrationAutonomous AI agents execute multi step resolution workflows across the stack, combining agentic AI with rule based workflows and drag and drop workflow design, taking real actions like refunds, return labels, and subscription changes per kodif.ai.	Full
Knowledge Grounding & RAGKodif finds the exact information or answer for customers or agents through knowledge search grounded in customer, order, and policy data and delivers personalized context per kodif.ai.	Full
Human Oversight & GuardrailsKodif provides smooth handoff to human agents and an AI Copilot that augments rather than replaces them, keeping humans in charge of complex issues per kodif.ai.	Full
Security, Identity & GovernanceKodif is SOC 2 certified and HIPAA compliant and also meets ISO 27001, GDPR, and CCPA standards, with advanced encryption, strict access controls, and regular security audits per kodif.ai/platform.	Full
Observability & AuditabilityKodif provides advanced analytics on common issues, agent performance, and customer satisfaction, and an AI Manager oversees agent performance, identifies knowledge gaps, and visualizes customer journeys per kodif.ai.	Full
Memory & State PersistenceKodif delivers relevant customer history and preferences and its AI learns from a brand's specific customer conversations over time, a customer context persistence rather than an explicit general agent memory store.	Partial
Deployment & Data ResidencyDelivered as cloud SaaS sitting on top of existing helpdesks; no self hosted or data residency option was retrieved this session.	Partial
Prebuilt Agents / Templates / PacksShips extensive prebuilt connectors and scenario workflows for returns, refunds, subscription management, proactive outreach, loyalty and churn, and fraud, a template and connector library rather than a self serve agent catalog per kodif.ai.	Partial
Triggers & Channel CoverageKodif resolves tickets across web, email, mobile, SMS, chat, and social channels and supports proactive outreach and engagement, giving strong multichannel coverage and triggers per kodif.ai and Capterra.	Full
Model Flexibility & RoutingKodif uses generative AI internally, but no customer selectable model or model routing was documented this session.	Unable to verify
APIs / SDKs / MCP ExtensibilityKodif offers simple integration with existing systems and a no code workflow builder, but a public developer API, SDK, or MCP endpoint was not documented this session.	Partial
Testing, Debugging & OptimizationAn AI Manager identifies knowledge gaps and optimizes workflows continuously and a proprietary experimentation engine tunes workflows for resolution and business outcomes, an optimization loop rather than a formal agent evaluation framework per kodif.ai.	Partial
Browser / Computer-useNo browser driving or computer use capability; Kodif executes actions through system integrations rather than operating a browser or GUI.	Unable to verify

Recent platform changes

No recent material changes tracked yet.

View all changes for KODIF →

Pricing

Custom (contact sales)

Contact onlyMedium variable cost

Cost watchouts

Pricing was not disclosed; support AI platforms commonly price per resolution or by ticket volume, so cost can scale with automated ticket throughput.

Variable cost rationale

If billed per resolution or by ticket volume, cost scales with the number of tickets the AI resolves; the exact unit was not retrieved this session.

Sales call required

Yes — required for paid access

Key ambiguities

No public entry price or confirmed unit of pricing; whether billing is per resolution, per seat, or a platform fee was not retrieved this session.

Verified 2026-07-08

Official pricing page

Data confidence: high