How much does Atlassian cost?

Rovo is bundled into paid Atlassian Cloud plans rather than sold as a separate subscription, so the real budget driver is the underlying plan and seat count. Service Collection is listed at 20 USD per agent per month Standard and 51.42 USD Premium - priced PER AGENT (licensed operator), not per requester. Teamwork Collection is 13.08 USD per user per month Standard and 28.08 USD Premium, and carries much larger Rovo credit allowances. Rovo Search consumes no credits; Rovo Chat and Agents cost 10 credits per request; Deep Research costs 100.

What are the best alternatives to Atlassian?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Atlassian among enterprise operations agents are Nexthink, Shopify, Alloy.ai, ChipAgents. Each is graded on the same public evidence, and no vendor pays for placement.

Does Atlassian support MCP and tool calling?

Full under the Agentic Index verification standard. Atlassian publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Customers create and edit CUSTOM AGENTS through a chat interface or manual setup, configure SUBAGENTS with their own knowledge sources, and add TOOLS AND SKILLS that extend what an agent can do. Atlassian OPENED THE TEAMWORK GRAPH to third. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Atlassian give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Atlassian publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: AGENTS IN JIRA CAN BE ASSIGNED WORK ITEMS WITH FULL AUDIT LOGGING, so agent work is visible, coordinated and integrated into business processes rather than detached and fragmented - Atlassian own framing. Rovo additionally provides a surfac. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Atlassian require human approval before an agent acts?

Full under the Agentic Index verification standard. Atlassian publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: TOOLS AND SKILLS LET AGENTS ACT OUTSIDE CHAT ONLY WITH USER CONFIRMATION, Rovo Service offers AUTONOMOUS OR SUPERVISED level one support as a choice, and agent work items carry FULL AUDIT LOGGING. The stated design principle is explicit: ag. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Atlassian

Q: Who is Atlassian for?

large enterprise, IT service management teams, software and product teams, internal support and operations

Also known as: Atlassian Corporation, TEAM, Rovo, Rovo Agents, Teamwork Graph, Jira Service Management, JSM, Rovo Ops, Rovo Service, Agents in Jira, Teamwork Collection, Service Collection, Atlassian Intelligence

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Enterprise operations agentpublicVerified 2026-08-08

Entry priceService Collection 20 USD per agent per month; Teamwork Collection 13.08 USD per userFull pricing detail

Rovo turns Atlassian into an agent platform: agents are assigned Jira work items with full audit logging, grounded in a Teamwork Graph of 150 billion connections, and third party agents can be mentioned like teammates.

Atlassian has pushed Rovo from an assistant into agentic execution, and the distinguishing choice is where the agents live. Rather than sitting in a chat window or a separate console, agents in Jira reached general availability in 2026 and can be assigned work items directly, with full audit logging. They take ownership of tasks such as assigning issues or updating code in a bug, and they pull context from work items whether assigned, mentioned in a comment, or automatically tapped in when work moves into a designated status.

Underneath sits the Atlassian Teamwork Graph, a unified data layer mapping more than 150 billion connections across an organisation work, people, decisions and code, drawing context from Confluence, Jira, Splunk, Slack and elsewhere. Atlassian opened the graph to third parties at Team 26.

The service side is well populated with named agents: Rovo Ops for incident management and on call guidance, Rovo Service offering autonomous or supervised level one support, a Rovo Customer Service agent, plus Service Request Helper, Service Triage and a Jira Delivery Agent. An Incident Command Center unifies detection, investigation and resolution with Rovo assisted root cause analysis. Customers can build custom agents through chat or manual setup and delegate specialised work to subagents with their own knowledge sources.

The design philosophy is stated bluntly by the executive who runs it: what Atlassian does not want is agents that do ten times the work but also create ten times the chaos. Agents are therefore made part of the platform and the team rather than let loose across it, with tools and skills acting outside chat only on user confirmation.

Vendor details

Canonical URL

https://www.atlassian.com

Subcategory

Agentic teamwork and IT service management

Funding status

Public company, NASDAQ: TEAM. Co-founder and CEO Mike Cannon-Brookes. Reports that more than 90 percent of its enterprise cloud customers are now using Rovo. Named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms.

Company status

public

Use cases & customers

Primary use cases

IT and employee service management with agentic ticket resolutionincident detection, investigation and root cause analysisassigning work items to agents inside the same tracker humans usebuilding custom agents and delegating to subagentshosting third party agents alongside first party ones

Target customers

large enterpriseIT service management teamssoftware and product teamsinternal support and operations

Deployment options

Atlassian Cloud only for Rovo, across Standard, Premium and Enterprise tiers

Integrations

Rovo connects to more than 50 applications including Jira, Confluence, Jira Service Management, Google Drive, Slack, GitHub, Figma, Salesforce, Notion, Microsoft Teams and SharePoint. More unusually, Atlassian hosts other vendors agents inside its own products: third party agents in Confluence can be mentioned like a teammate, with agents from Lovable, Replit, Databricks and Gamma reading page context and acting across connected tools, while first party Studio agents work alongside Amplitude, Canva, Cursor, Figma, Gamma and GitHub Copilot.

In practice

A ticket moves into a designated status and an agent is automatically tapped in, picks up the work item as assignee, and every action it takes is audit logged alongside human work.

An incident fires and Rovo Ops correlates alerts into a single view, analyses logs, changes, runbooks and past incidents to identify root cause, and proposes the actions that restore service.

A team mentions a third party agent from Replit or Databricks inside a Confluence page and it reads the page context and acts across connected tools without anyone leaving the document.

Sources & related URLs

Research sources

https://www.atlassian.com/collections/service/ai https://support.atlassian.com/rovo/docs/agents/ https://www.atlassian.com/blog/company-news/teamwork-collection-team-26 https://siliconangle.com/2026/05/06/atlassian-opens-teamwork-graph-pushes-rovo-agentic-execution-team-26/ https://www.techzine.eu/news/devops/139112/atlassian-gives-jira-and-rovo-agents-an-agentic-upgrade/ https://nerova.ai/costs-roi/atlassian-rovo-pricing-explained-2026

Agentic Index coverage score

10.5 / 14 capabilities · 75%

Integrations & Tool CallingRovo connects to more than 50 applications including Jira, Confluence, JSM, Google Drive, Slack, GitHub, Figma, Salesforce, Notion, Microsoft Teams and SharePoint. More unusually Atlassian HOSTS OTHER VENDORS AGENTS - third party agents from Lovable, Replit, Databricks and Gamma can be mentioned inside Confluence and act across connected tools, and Studio agents work alongside Amplitude, Canva, Cursor, Figma and GitHub Copilot. Atlassian blog and independent coverage 2026-08-08	Full
Workflow OrchestrationAgents in Jira reached general availability and TAKE OWNERSHIP OF TASKS such as assigning issues or updating code in a bug, working across Jira, Confluence and Jira Service Management; customers can DELEGATE SPECIALISED TASKS TO SUBAGENTS so a Rovo agent handles more complex work; an Incident Command Center unifies detection, investigation and resolution. Atlassian Team 26 announcements and Rovo documentation 2026-08-08	Full
Knowledge Grounding & RAGThe ATLASSIAN TEAMWORK GRAPH is a unified data layer mapping MORE THAN 150 BILLION CONNECTIONS across work, people, decisions and code, pulling org wide context from Confluence, Jira, Splunk, Slack and elsewhere; subagents can be configured with custom knowledge sources plus deep research and web search; service agents analyse existing knowledge and past tickets to answer. Atlassian product pages and Rovo documentation 2026-08-08	Full
Human Oversight & GuardrailsTOOLS AND SKILLS LET AGENTS ACT OUTSIDE CHAT ONLY WITH USER CONFIRMATION, Rovo Service offers AUTONOMOUS OR SUPERVISED level one support as a choice, and agent work items carry FULL AUDIT LOGGING. The stated design principle is explicit: agents should not be let loose everywhere but made part of an actual team, because what Atlassian does not want is agents doing ten times the work while creating ten times the chaos. Rovo documentation and executive interview 2026-08-08	Full
Security, Identity & GovernanceNOT RETRIEVED AND ALMOST CERTAINLY A SIGNIFICANT UNDERGRADE - FLAGGED FOR CORRECTION AS THE HIGHEST VALUE ITEM ON THE SEC QUEUE. Atlassian is a public company selling to large enterprises and audit logging is documented on agent work, but no trust centre, attestation list or compliance evidence was retrieved in this pass. Check atlassian.com/trust and correct. Atlassian public sources 2026-08-08	Partial
Observability & AuditabilityAGENTS IN JIRA CAN BE ASSIGNED WORK ITEMS WITH FULL AUDIT LOGGING, so agent work is visible, coordinated and integrated into business processes rather than detached and fragmented - Atlassian own framing. Rovo additionally provides a surface to see how agents are performing in real conversations, review transcripts and monitor answer quality. Atlassian press release and Rovo documentation 2026-08-08	Full
Memory & State PersistenceThe Teamwork Graph persists organisational context the agents operate against and work item history accumulates, but this is the data platform doubling as memory rather than an agent memory or learned context layer. Graded consistently with airtable, pega, gong and palo-alto. Atlassian product pages 2026-08-08	Partial
Deployment & Data ResidencyRovo is available on ATLASSIAN CLOUD ONLY across Standard, Premium and Enterprise tiers, so customers on Data Center deployments do not get the agent layer at all - a real constraint for regulated buyers who stayed self hosted. No residency matrix was retrieved. Independent Rovo analysis 2026-08-08	Partial
Prebuilt Agents, Templates & PacksAn unusually deep library of named out of the box agents ships with Rovo: Rovo Ops, Rovo Service, Rovo Customer Service, Service Request Helper, Service Triage and the Jira Delivery Agent, integrated with Jira, Confluence and JSM, alongside first party Studio agents. Rovo support documentation and product pages 2026-08-08	Full
Triggers & Channel CoverageAgents pull context and engage when assigned a work item, when MENTIONED IN COMMENTS, or AUTOMATICALLY TAPPED IN WHEN WORK MOVES INTO A DESIGNATED STATUS - three distinct entry points inside the workflow itself. Service Triage handles incoming requests in automation rules, and Rovo Ops proactively detects incidents rather than waiting to be asked. Atlassian blog and Rovo support documentation 2026-08-08	Full
Model Flexibility & RoutingNo model selection, provider choice, routing configuration or bring your own model capability was documented anywhere in this pass. Honest absence. Atlassian public sources 2026-08-08	Unable to verify
APIs, SDKs & MCP ExtensibilityCustomers create and edit CUSTOM AGENTS through a chat interface or manual setup, configure SUBAGENTS with their own knowledge sources, and add TOOLS AND SKILLS that extend what an agent can do. Atlassian OPENED THE TEAMWORK GRAPH to third parties at Team 26 and supports third party agents running inside its products. Rovo documentation and Team 26 coverage 2026-08-08	Full
Testing, Debugging & OptimizationRARE AND WELL EARNED: a DEBUG RESPONSE feature lets customers troubleshoot Rovo agents and understand how they work, and a separate surface shows HOW AGENTS ARE PERFORMING IN REAL CONVERSATIONS with transcript review, answer quality monitoring and identified opportunities to improve. Customer facing agent evaluation as a product feature rather than an internal process. Rovo support documentation 2026-08-08	Full
Browser & Computer UseAgents act through Atlassian products, connected application integrations and tools rather than by driving a browser; no page navigation or computer use capability is documented. Rovo documentation 2026-08-08	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Service Collection 20 USD per agent per month; Teamwork Collection 13.08 USD per user

per seat on the underlying Atlassian plan, plus Rovo credits per request

Trial available

Included quota

Rovo credits included in paid Cloud plans on Standard, Premium and Enterprise. Teamwork Collection allowances reported at 250, 700 and 1,500 credits. Rovo Search is free and consumes none.

What is public

Plan pricing and per request credit costs are both published, which is unusually complete for this index. Allowance detail by plan type is partial.

Billing mechanics

Standard per seat Atlassian Cloud subscription across Standard, Premium and Enterprise tiers, with Rovo credits bundled by tier rather than billed separately. Service Collection meters by licensed agent; Teamwork Collection by user.

Cost watchouts

**THE PER AGENT VERSUS PER REQUESTER DISTINCTION IS THE ONE TO GET RIGHT: Service Collection is priced PER LICENSED OPERATOR, not per employee raising tickets, so the AI budget depends on how many agents you license rather than how many people ask questions. That is unusually favourable for employee service desks, where requester counts dwarf operator counts.** The credit model then layers on: Rovo Chat and Agents cost 10 credits per request and Deep Research costs 100, so a research heavy workflow burns ten times faster than a chat one. **Credit allowances differ sharply between collections, so the same Rovo usage can be comfortable on Teamwork Collection and constrained on a single product plan - if you are upgrading mainly to get Rovo, count the FULL PLAN UPGRADE as the AI investment when modelling ROI, not the credit line.** Rovo is Cloud only, so Data Center customers cannot buy it at any price.

Variable cost rationale

Graded low because the dominant cost is a per seat subscription the customer already forecasts, AI credits are bundled into plans rather than billed on top, and the per request credit costs are PUBLISHED - 10 for Chat and Agents, 100 for Deep Research, zero for Search - so consumption can be modelled directly from expected request volume. That is the most forecastable agent economics encountered in this sweep. The residual unknowns are allowance sizes on single product plans and overage behaviour.

Additional watchouts

Model the plan upgrade, not the credits. And confirm Cloud eligibility first - Rovo does not exist on Data Center, so a self hosted estate cannot buy the agent layer at all.

Overage / add-ons

Not retrieved. Requests draw on a monthly credit allowance at 10 credits for Chat and Agents and 100 for Deep Research.

Sales call required

No, self serve available

Free / trial

Rovo Search consumes no credits; Rovo is included in paid Cloud tiers rather than sold separately

Lowest paid plan

Teamwork Collection Standard, 13.08 USD per user per month

Commercial notes

**BUNDLING RATHER THAN METERING IS THE STRATEGIC CHOICE HERE, AND IT CONTRASTS SHARPLY WITH THE REST OF THIS INDEX. Seven vendors have invented named agent consumption units and none publishes a rate per unit of real work. Atlassian PUBLISHES ITS CREDIT COSTS PLAINLY - 10 for Chat and Agents, 100 for Deep Research, zero for Search - and includes them in plans customers already buy. That is the most transparent agent metering found in the sweep, and it is worth noting that the vendor with the least to prove is the one being clearest.** Reports more than 90 percent of enterprise cloud customers using Rovo.

Key ambiguities

Credit allowances for single product plans versus collections were not fully retrieved, and it is the collections that carry the large allowances. That gap matters for anyone on a standalone Jira or Confluence plan.

Missing data

Credit allowances on single product plans, and overage behaviour once an allowance is exhausted.

Agentic Index verified 2026-08-08

Official pricing page

Related vendors

Alternatives to Atlassian

The closest documented capability profiles to Atlassian among enterprise operations agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Nexthink10.5 / 14Fuller documented coverage on Security, Identity & Governance
Shopify10.5 / 14Fuller documented coverage on Security, Identity & Governance
Alloy.ai10.0 / 14Fuller documented coverage on Security, Identity & Governance
ChipAgents9.0 / 14A lighter documented profile than Atlassian
ControlUp10.0 / 14Fuller documented coverage on Security, Identity & Governance
dSilo11.0 / 14Adds documented Model Flexibility & Routing

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Atlassian with other vendors →Compare all enterprise operations agents →See where Atlassian ranks →

Data confidence: high