Aisera

Aisera is a generative AI native platform that builds and orchestrates autonomous agents across enterprise service functions, including information technology, human resources, finance, and customer service. Rather than a single chatbot, it runs a system of Universal Agents for general tasks and Domain Specific Agents tuned to particular functions, coordinated through a layer called Aisera Unify. The company was named an Emerging Leader in Gartner's 2025 innovation guide for generative AI, counts NJ Transit, Big 5 Sporting Goods, and Lifescan among its customers, and was acquired by Automation Anywhere in 2026.

The platform is built to resolve service requests end to end rather than just deflect them. Its agents plan, reason, and act autonomously, coordinating across entire processes to execute multi step workflows, and they connect to more than a hundred enterprise applications with native one click integrations to systems like ServiceNow, Salesforce, and Jira plus a library of over a thousand prebuilt actions. Every response is grounded in verified enterprise data through retrieval augmented generation, and Aisera routes each query to the best fit large language model, supporting its own AiseraLLMs, third party models, or a customer's own.

Governance is engineered into the platform through a framework Aisera calls TRAPS, for Trusted, Responsible, Auditable, Private, and Secure. That includes runtime guardrails such as topic confinement, automatic redaction of personal information, defense against prompt injection, and human confirmation loops that halt high stakes actions and demand approval before proceeding. Audit trails record every change and agent decision, transparent reasoning chains explain how outcomes were reached, and the platform holds SOC 2 Type II, ISO 27001, and HIPAA certifications with role based access controls and encryption throughout.

For builders, Aisera offers no code, low code, and pro code tools to create agents, a library of prebuilt domain agents and templates, and workflow automation with a thousand plus actions, plus native support for the Model Context Protocol, agent to agent messaging, and AGNTCY so any agent or system can be connected. Agents can be triggered proactively, for example to detect and remediate major incidents before they cause downtime, and they operate across channels including Microsoft Teams, email, web portals, and chat, giving enterprises a single platform to automate service at scale.