Decagon
AI agent platform purpose-built for customer support, with deep integration into support toolchains.
Vendor details
Canonical URL
https://decagon.ai
Category
Customer support agent
Pricing model
Sales-led
Company status
independent
Use cases & customers
Target customers
Deployment options
Recent platform changes
Decagon announced an accredited integration with Five9 and availability on the Five9 CX Marketplace.
View sourceDecagon announced Duet Autopilot, which turns production signals into validated agent updates ready for human review. Decagon also announced DuetBench alongside it.
View sourceDecagon introduced Guided Discovery, a capability for exploratory product-discovery, retention, and expansion conversations without relying entirely on predefined scripts.
View sourcePricing
n/p
per conversation / per resolution
What is public
Decagon’s official materials explain pricing models rather than price cards. The company describes per-conversation pricing and per-resolution pricing, and explicitly notes that most customers choose per-conversation pricing. It also states that larger resolution commitments lower the effective rate. [63]
Cost watchouts
Rate depends on conversation vs resolution and on commitment size
Variable cost rationale
Conversation/resolution pricing and commitment effects make spend workload-dependent.
Overage / add-ons
Volume commitments can lower rates; no public list price
Sales call required
Yes — required for paid access
Free / trial
n/p
Lowest paid plan
n/p
Key ambiguities
Pricing model public, actual rates private
Cancellation / refund
n/p
Support SLA / resale
Enterprise/contact-sales motion
Missing data
No public rate card, no public trial, no public refund/cancellation terms, and no public SLA credit scheme were captured. [64]