Zo (Zocdoc)

Zo is Zocdoc's AI voice agent for healthcare practices, a named product from the incumbent that digitized online doctor booking now applied to the phone. Launched broadly on May 1, 2025 after deploying with marketplace customers since Q3 2024, Zo answers an unlimited number of concurrent inbound scheduling calls 24/7, picks up after the first ring, and holds natural conversations to book, reschedule, or cancel appointments directly in the practice's EHR while following its specific scheduling rules (which providers serve which locations, in-network insurances, appointment durations). It has a working memory so callers do not repeat themselves (if a patient says they can only come on Wednesdays, Zo will not ask about other days), understands medical terminology and regional speech patterns, answers routine questions like office hours and directions, and transfers complex calls to staff after authenticating the caller and sharing a call summary. It is HIPAA-compliant, SOC 2 certified, and uses enterprise-grade encryption. Notably, organizations do not need to be Zocdoc Marketplace customers to use Zo, and it is offered with transparent usage pricing: no upfront fees, implementation costs, or long-term commitments, at $2 per successfully booked appointment, with discounted enterprise pricing at scale. Because Zo is a named, independently adoptable product with its own documentation and product surface, the Index lists it as an incumbent's agentic offering. Zocdoc has signaled a roadmap toward prescription refills, referrals, and outbound follow-up calls.