Brainfish

Brainfish is an artificial intelligence customer support platform positioned as AI support agents designed for business to business teams. Founded in Sydney in 2023 and now headquartered in the United States, the company raised a six point four million dollar pre Series A led by Prosus Ventures in 2025 and is run by co founder and chief executive Daniel Kimber. It began as an instant answer engine and has since repositioned around grounded agents that resolve customer questions across a company's website, product, help center, and messaging tools rather than simply deflecting them.

The foundation of the product is a self updating knowledge layer. Brainfish ingests a team's documentation, tickets, recorded calls, and conversations from tools like Zendesk, Confluence, Gong, and Notion into a single source, then routes the exact slice each agent needs at the moment of a question. Its defining discipline is that it answers only from approved sources and cites the exact documents behind every response, with a confidence score attached, so there is no fabrication or paraphrase. When an article is stale, Brainfish flags it and can rewrite it, and it auto drafts new articles from calls and Slack threads to keep the knowledge fresh.

The same knowledge layer powers every surface a team uses, so answers stay consistent across an embedded chat widget, an AI powered help center, a contextual agent inside the product, and the same agent inside Slack and Teams. Answers are personalized with live account, product, and user context, and the agent sends replies directly for cases a team trusts while escalating the rest to a human with full conversation context. Brainfish also drafts ticket replies inside the helpdesk a team already runs, positioning itself as the knowledge layer underneath tools like Zendesk and Intercom rather than a replacement for them.

For measurement, Brainfish tracks resolution rates, deflection, and customer satisfaction, surfaces the questions its knowledge layer is failing to answer, and recommends improvements to specific agent responses, closing the loop between insight and content. On security it carries SOC 2 Type II, ISO 27001, and General Data Protection Regulation compliance, with single sign on, customer managed keys, private tenants, and a choice of United States, European Union, or Australia data residency, and it never trains its models on customer data. It also ships a Model Context Protocol server so engineering teams can plug Brainfish into their own artificial intelligence surfaces.