Quiq

Quiq is a Bozeman, Montana company founded in 2015 and led by CEO Mike Myer, serving more than one hundred fifty global brands including IHG Hotels and Resorts, Urban Outfitters and its Anthropologie brand, Bob's Discount Furniture, Brinks Home, Terminix, Volvo, Roku, and Panasonic. The company has raised forty seven and a half million dollars across multiple rounds from investors including Baird Capital, Foundry Group, Venrock, and Next Frontier Capital, and in May 2026 launched Voice AI alongside a brand refresh positioning the platform for enterprises moving from isolated AI pilots to scaled production deployments.

The platform combines customer facing AI Agents, agent facing AI Assistants, and agentic workflows in one connected system. AI Agents are goal oriented, completing complex multi step tasks through Process Guides without hard coded scripts, and one agent can deploy across messaging, voice, and email simultaneously; a cited global retailer runs a single agent supporting four brands, seven countries, and four channels at once, adapting to each brand's voice and each customer's history in real time. Governance is a differentiator: every AI decision is verified before reaching the customer through guardrails, claim verification, and full decision logs, on redundant model infrastructure with five nines uptime. Conversation Analyst, launched November 2025, replaces manual quality sampling with continuous auditing of voice, chat, and SMS interactions using customer defined KPIs and prompts. AI Studio gives builders deep customization with full technical documentation, human handoff flows into the Digital Engagement Center with complete interaction history, and compliance spans SOC 2 Type II, HIPAA, GDPR, and CCPA with a Carahsoft partnership opening government procurement.

Quiq fits enterprise and upper mid market CX teams in retail, travel, hospitality, consumer services, and financial services that want governed, cross channel agentic AI with human coordination built in. It competes with Sierra, Decagon, and Intercom Fin, and is a weaker fit for buyers wanting published pricing or self serve onboarding.