Cedar

Cedar is a patient financial platform for healthcare providers whose Kora AI voice agent automates patient billing calls. Launched April 2025 in collaboration with Twilio and trained on Cedar's proprietary healthcare billing data, Kora autonomously handles patient authentication, balance inquiries, bill explanation, bills in collections, and outbound collections campaigns 24/7, detecting sentiment and tone, supporting multiple languages, and escalating to live agents whenever necessary. By June 2026 Kora had handled nearly 400,000 patient calls across more than a dozen providers including Hartford HealthCare, Keck Medicine of USC, ApolloMD, Emerus, and Gastro Health, with ApolloMD reporting a 42 percent increase in patient payments and Gastro Health a 24 percent reduction in live agent handle time; over 80 percent of surveyed patients report being highly satisfied.