How much does Cedar cost?

Enterprise sales led; no public pricing.

What are the best alternatives to Cedar?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Cedar among healthcare agents are Basys.ai, Cohere Health, Develop Health, Dimer Health. Each is graded on the same public evidence, and no vendor pays for placement.

Does Cedar require human approval before an agent acts?

Full under the Agentic Index verification standard. Cedar publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Seamlessly escalates calls to live agents whenever necessary with privacy, safety, and empathy emphasized as design principles, Cedar launch materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Cedar have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Cedar publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: Designed with HIPAA privacy and security safeguards including patient authentication; no attestations documented in retrieved materials, Healthcare Finance coverage 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can Cedar be self hosted or run in a private VPC?

Partial under the Agentic Index verification standard. Cedar publishes some public evidence on deployment and data residency, but narrower than a documented self hosted or private VPC option. Evidence basis: Enterprise SaaS; no self host or residency options documented, Cedar materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Cedar

Q: Who is Cedar for?

health systems, physician groups, revenue cycle teams

Also known as: Kora, Cedar Support

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Healthcare agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

Patient financial platform whose Kora AI voice agent autonomously resolves billing calls 24/7, trained on Cedar's proprietary billing data, with nearly 400K calls handled at providers including Hartford HealthCare and Keck Medicine of USC.

Cedar is a patient financial platform for healthcare providers whose Kora AI voice agent automates patient billing calls. Launched April 2025 in collaboration with Twilio and trained on Cedar's proprietary healthcare billing data, Kora autonomously handles patient authentication, balance inquiries, bill explanation, bills in collections, and outbound collections campaigns 24/7, detecting sentiment and tone, supporting multiple languages, and escalating to live agents whenever necessary.

By June 2026 Kora had handled nearly 400,000 patient calls across more than a dozen providers including Hartford HealthCare, Keck Medicine of USC, ApolloMD, Emerus, and Gastro Health, with ApolloMD reporting a 42 percent increase in patient payments and Gastro Health a 24 percent reduction in live agent handle time; over 80 percent of surveyed patients report being highly satisfied.

Vendor details

Canonical URL

https://www.cedar.com

Funding status

Venture backed

Company status

independent

Use cases & customers

Primary use cases

patient billing call automationbalance inquiries and bill explanationoutbound collections campaignspayment processing

Target customers

health systemsphysician groupsrevenue cycle teams

Deployment options

SaaS

Integrations

Runs on Twilio ConversationRelay with real time streaming and interruption handling; Stripe Pay Connector for secure payments; grounded in Cedar's patient financial platform and real time billing data integrations.

Sources & related URLs

Research sources

https://www.cedar.com/solutions/kora-ai https://www.cedar.com/all-press/cedar-unveils-agentic-ai-purpose-built-for-healthcare-billing-aiming-to-help-providers-cut-costs-with-a-30-reduction-in-patient-billing-calls https://www.fiercehealthcare.com/ai-and-machine-learning/cedars-voice-ai-agent-has-handled-nearly-400k-patient-calls-april-2025

Agentic Index coverage score

6.5 / 14 capabilities · 46%

Integrations & Tool Calling	Full
Built off Cedar's healthcare ecosystem and real time billing data integrations, running on Twilio ConversationRelay with a Stripe Pay Connector for secure payments, Cedar and Fierce Healthcare coverage 2026-07-22
Workflow Orchestration	Partial
Kora resolves billing inquiries end to end within calls including authentication, balance, explanation, and collections, but automation is conversation level rather than multi step back office orchestration, Cedar materials 2026-07-22
Knowledge Grounding & RAG	Full
Trained on Cedar's proprietary healthcare billing data with contextual responses grounded in real billing data, the stated differentiator versus generic AI, Cedar Kora page 2026-07-22
Human Oversight & Guardrails	Full
Seamlessly escalates calls to live agents whenever necessary with privacy, safety, and empathy emphasized as design principles, Cedar launch materials 2026-07-22
Security, Identity & Governance	Partial
Designed with HIPAA privacy and security safeguards including patient authentication; no attestations documented in retrieved materials, Healthcare Finance coverage 2026-07-22
Observability & Auditability	Partial
Outcome reporting on payments, handle time, and post call satisfaction surveys; no per call audit console documented, Fierce Healthcare coverage 2026-07-22
Memory & State Persistence	Unable to verify
No documented persistent agent memory capability, Cedar materials 2026-07-22
Deployment & Data Residency	Partial
Enterprise SaaS; no self host or residency options documented, Cedar materials 2026-07-22
Prebuilt Agents, Templates & Packs	Partial
Kora is a single purpose built billing agent within Cedar Support rather than an agent library, Cedar materials 2026-07-22
Triggers & Channel Coverage	Full
24/7 inbound billing call handling plus outbound collections campaigns, with multi language support and sentiment detection, Cedar and Fierce Healthcare coverage 2026-07-22
Model Flexibility & Routing	Unable to verify
Built on Twilio ConversationRelay with advanced speech synthesis; no customer facing model choice or routing, Cedar materials 2026-07-22
APIs, SDKs & MCP Extensibility	Unable to verify
No public developer API, SDK, or MCP surface documented for Kora, Cedar materials 2026-07-22
Testing, Debugging & Optimization	Unable to verify
No customer facing testing or evaluation tooling documented, Cedar materials 2026-07-22
Browser & Computer Use	Unable to verify
Operates through voice channels and billing data integrations, not browser or computer interface control, Cedar materials 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-08-13·Agent capabilityPartially Verified

Cedar launched the Kora Platform, an integrated suite of specialized AI agents designed for patient medical billing and revenue recovery. Evolving from a single AI billing agent, the platform integrates with existing EHR, telephony, and contact center systems to engage patients via inbound voice, proactive outbound voice, and two-way text. It also maintains contextual memory across multi-step financial journeys to prevent patients from repeating themselves across interactions.

Bears on: Integrations

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View all 1 change for Cedar →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Contact sales

What is public

No public pricing. Cedar publishes Kora outcomes: nearly 400K calls handled, a projected 30% inbound call automation rate, 42% patient payment lift at ApolloMD, and 24% handle time reduction at Gastro Health.

Variable cost rationale

Platform subscription within Cedar's patient financial suite with call automation layered on; cost scales with platform scope; no public rates.

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-07-22

Related vendors

Alternatives to Cedar

The closest documented capability profiles to Cedar among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Basys.ai6.0 / 14Adds documented Model Flexibility & Routing
Cohere Health7.5 / 14Fuller documented coverage on Workflow Orchestration and Observability & Auditability
Develop Health6.5 / 14Adds documented Model Flexibility & Routing
Dimer Health7.5 / 14Adds documented Memory & State Persistence and Testing, Debugging & Optimization
Hyro8.5 / 14Adds documented Testing, Debugging & Optimization
Marisa.Care6.5 / 14Adds documented Memory & State Persistence

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Cedar with other vendors →Compare all healthcare agents →See where Cedar ranks →

Data confidence: high

Head to head

Cedar vs DayDream