How much does Cedar cost?

No pricing is published; Cedar sells through a demo, and certain functions may carry service-specific fees.

What are the best alternatives to Cedar?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Cedar among healthcare agents are Hippocratic AI, AlethianAI, Arintra, Assort Health. Each is graded on the same public evidence, and no vendor pays for placement.

Does Cedar give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Cedar publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Auditable decision logs give full oversight of the agents' actions on Kora Platform, and two way text threads keep each patient's history. Cedar does not say what the decision logs record or whether they can be exported. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Cedar have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Cedar publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: Access management works with the provider's single sign on and uses role based access control for PHI, and PHI access is monitored. Cedar says it is aligned with HITRUST, PCI DSS and HIPAA standards but names no certification. Its Vanta tru. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Cedar require human approval before an agent acts?

Partial under the Agentic Index verification standard. Cedar publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: Kora hands complex cases to live agents with full context. It runs under configurable safety controls, and its outreach is consent aware and TCPA compliant. It completes routine actions end to end, with no approval step before an action com. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Cedar

Q: Who is Cedar for?

health systems, physician groups, revenue cycle teams

Also known as: Kora, Cedar Support

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Healthcare agentindependentVerified 2026-09-29

Entry priceContact sales; no pricing publishedFull pricing detail

Patient financial platform whose Kora Platform, an orchestrated team of billing agents, answers and places patient calls and texts to resolve balances, coverage and payment plans, with a context engine that remembers each patient.

Cedar is a patient financial platform for health systems and clinician services providers, spanning payments (Cedar Pay), coverage and financial assistance (Cedar Cover) and billing support (Cedar Support). Its agent layer is the Kora Platform, a suite of revenue cycle agents that grew out of the Kora billing voice agent.

Autonomous inbound voice verifies identity and resolves billing questions around the clock, autonomous outbound voice calls the patients that predictive models identify as high impact outreach opportunities, and two way text sets up payment plans, with coverage of payments, insurance capture, Medicaid enrollment and coordination of benefits denials. A context engine remembers each patient's history across calls and texts, complex cases pass to live agents with full context, an Agent Copilot supports human staff, and the platform keeps auditable decision logs under configurable safety controls and TCPA compliant outreach. Cedar reports 600K+ Kora calls with 40 percent fully resolved without live agents, integrates alongside Epic, athenahealth and Oracle Health, and offers provider SSO and role based access on AWS.

Vendor details

Canonical URL

https://www.cedar.com

Funding status

Venture backed

Company status

independent

Use cases & customers

Primary use cases

patient billing call automationbalance inquiries and bill explanationoutbound collections campaignspayment processing

Target customers

health systemsphysician groupsrevenue cycle teams

Deployment options

SaaS

Integrations

Deploys alongside the provider's EHR, telephony and call center systems, with Cedar implementations on Epic, athenahealth and Oracle Health EMRs. Payment processing and communications run through fully integrated vendors. Cedar publishes no public API, and integration runs through its implementation team and data specs.

In practice

Your billing team cannot staff the phones around the clock. Kora's autonomous inbound voice agent answers patients' billing calls 24/7 and turns them into payments, payment plans or insurance capture, handing complex cases to live agents with full context.

Your team has a coordination of benefits denial to clear with a patient. Kora's inbound voice agent verifies identity and collects the information, the outbound voice agent calls back once the case is resolved, and the text agent sets up a payment plan.

Your revenue cycle team wants to reach the right patients first. Kora uses predictive models to find high impact outreach opportunities and leads autonomous outbound calls and texts, while its context engine remembers each patient's history so nobody repeats themselves.

Sources & related URLs

Research sources

https://www.cedar.com/solutions/kora-ai https://www.cedar.com/all-press/cedar-unveils-agentic-ai-purpose-built-for-healthcare-billing-aiming-to-help-providers-cut-costs-with-a-30-reduction-in-patient-billing-calls https://www.fiercehealthcare.com/ai-and-machine-learning/cedars-voice-ai-agent-has-handled-nearly-400k-patient-calls-april-2025

Agentic Index coverage score

7.5 / 14 capabilities · 54%

Integrations & Tool Calling	Full
Kora Platform deploys alongside the provider's EHR, telephony and call center systems and turns billing inquiries into completed actions (payments, payment plans, insurance capture, Medicaid enrollment, coordination of benefits), with Cedar implementations on Epic, athenahealth and Oracle Health. Sourcecedar.com/solutions/kora-airead 2026-09-29
Workflow Orchestration	Full
Kora Platform is an orchestrated team of RCM agents that works across channels. In a coordination of benefits case, the inbound voice agent verifies identity and collects information, the outbound voice agent calls back once the case is resolved, and the text agent sets up a payment plan. Sourcecedar.com/solutions/kora-airead 2026-09-29
Knowledge Grounding & RAG	Partial
On each call Kora works from the patient's billing, payment and interaction history, using RCM logic built for healthcare. Its models are trained on 1.5B+ patient interactions, so that knowledge sits inside the models. Cedar describes no maintained retrieval store over the provider's own knowledge. Sourcecedar.com/solutions/kora-airead 2026-09-29
Human Oversight & Guardrails	Partial
Kora hands complex cases to live agents with full context. It runs under configurable safety controls, and its outreach is consent aware and TCPA compliant. It completes routine actions end to end, with no approval step before an action commits. Sourcecedar.com/solutions/kora-airead 2026-09-29
Security, Identity & Governance	Partial
Access management works with the provider's single sign on and uses role based access control for PHI, and PHI access is monitored. Cedar says it is aligned with HITRUST, PCI DSS and HIPAA standards but names no certification. Its Vanta trust center names no attestation either. Sourcecedar.com/securityread 2026-09-29
Observability & Auditability	Full
Auditable decision logs give full oversight of the agents' actions on Kora Platform, and two way text threads keep each patient's history. Cedar does not say what the decision logs record or whether they can be exported. Sourcecedar.com/solutions/kora-airead 2026-09-29
Memory & State Persistence	Partial
A dynamic context engine remembers each patient's history across calls and two way text threads, so patients do not repeat themselves. The memory is held for each patient. Cedar does not say how long it is kept or how it is deleted. Sourcecedar.com/solutions/kora-airead 2026-09-29
Deployment & Data Residency	Not documented
The platform runs on AWS across multiple availability zones, with failover to an alternate region as part of Cedar's own resilience design. Customers cannot choose a region or run the platform in their own environment. Sourcecedar.com/securityread 2026-09-29
Prebuilt Agents, Templates & Packs	Full
Kora Platform is a suite of RCM agents deployed by use case (autonomous inbound voice, autonomous outbound voice, two way text), beside an Agent Copilot for live staff. Providers select the exact use cases they need without replacing their portal. Sourcecedar.com/solutions/kora-airead 2026-09-29
Triggers & Channel Coverage	Full
Autonomous inbound voice answers patients' billing calls 24/7. Kora also uses predictive models to find high impact outreach opportunities and leads autonomous outbound calls and texts. Sourcecedar.com/solutions/kora-airead 2026-09-29
Model Flexibility & Routing	Not documented
The only model named is Cedar Intelligence, the company's own learning models. Cedar names no model provider and no way for customers to choose a model. Sourcecedar.comread 2026-09-29
APIs, SDKs & MCP Extensibility	Not documented
Integration runs through Cedar's implementation team and data specs. Cedar publishes no API, SDK or MCP server for Kora or the Cedar platform. Sourcecedar.com/solutions/implementationread 2026-09-29
Testing, Debugging & Optimization	Partial
Daily network effects across customers continuously improve Kora's collection logic after deployment, by Cedar's account. Cedar does not say how this works or publish measured results. Implementation testing toolkits test the integration, not how the agents behave. Sourcecedar.com/solutions/kora-airead 2026-09-29
Browser & Computer Use	Not documented
Kora acts through voice, text and system integrations. Cedar describes no browser, desktop or computer control. Sourcecedar.com/solutions/kora-airead 2026-09-29

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Product updates

August 13, 2026·Agent capabilityPartially Verified

Cedar launched the Kora Platform, an integrated suite of specialized AI agents designed for patient medical billing and revenue recovery. Evolving from a single AI billing agent, the platform integrates with existing EHR, telephony, and contact center systems to engage patients via inbound voice, proactive outbound voice, and two-way text. It also maintains contextual memory across multi-step financial journeys to prevent patients from repeating themselves across interactions.

Bears on: Integrations

View source

View all Cedar updates →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Contact sales; no pricing published

What is public

No public pricing. Cedar publishes Kora outcomes on its own site (600K+ patient billing calls, 40 percent fully resolved without live agents, 21 percent higher 7-day payment rates with outbound voice) and states that certain functions may require third-party integrations or service-specific terms or fees.

Variable cost rationale

No public rate. Cost likely scales with platform scope and call volume (inference, not stated by the vendor).

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-09-29

Official pricing page

Related vendors

Alternatives to Cedar

The closest documented capability profiles to Cedar among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Hippocratic AI7.5 / 14Fuller documented coverage on Testing, Debugging & Optimization
AlethianAI7.0 / 14Fuller documented coverage on Human Oversight & Guardrails
Arintra7.0 / 14Adds documented Deployment & Data Residency
Assort Health8.0 / 14Fuller documented coverage on Knowledge Grounding & RAG and Testing, Debugging & Optimization
RapidClaims8.0 / 14Adds documented APIs, SDKs & MCP Extensibility
Adonis5.5 / 14A lighter documented profile than Cedar

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Cedar with other vendors →Compare all healthcare agents →See where Cedar ranks →

Data confidence: medium