Agentic Index
Compare the best Customer support agents (2026)
This comparison scores all 115 customer support agents across the same 14 agentic AI capabilities, researched from public sources. NICE CXone shows the broadest documented coverage; see the full ranking for the ordered list.
This page compares 115 customer support agents that resolve tickets, answer questions, and hand off to humans when needed. Each vendor is scored across 14 buyer-facing capabilities, including knowledge grounding, escalation control, integration breadth, and audit trails. It is the full field in one view, not a curated shortlist.
Feature coverage ranking. Scores are based on public-source research across 14 buyer-facing agentic AI capabilities. Unknown / Unspecified means evidence was insufficient in the reviewed public materials, not a definitive absence of capability.
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | N NICE CXone |
S Salesforce |
S ServiceNow |
K Kore.ai |
I Infobip |
I Intercom Fin |
P Pega |
Q Quiq |
S Sierra |
F Five9 |
G Giga |
G Gnani.ai |
Q Qualtrics |
S Spring Labs |
A Ada |
A Aisera |
A ASAPP |
B Botpress |
C Cognigy |
Retell AI |
Vapi |
Bland AI |
Decagon |
ElevenLabs Conversational AI |
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Entry price Lowest public entry point |
Contact sales (custom quote) | Consumption based Flex Credits, about five hundred dollars per one hundred thousand credits, on top of platform subscriptions | Not public; enterprise sales, priced per user and package with agentic features metered as assists | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) | Usage based per message and interaction, varying by channel and country; platform and AgentOS tiers quoted through sales | Outcome-based · $0.99 per resolution (standalone $49/mo, 50 incl.) | Contact sales; Pega Blueprint available free with a Pega user ID | No public pricing; subscriptions are quoted through sales | Outcome-based (per resolution) · contact sales | Seat based subscription sold through sales, with AI Agents and Voice AI Agents priced on consumption; no public rates retrieved this session. | Not public; quoted through enterprise sales, scoped to interaction volume and deployment model | Not public; enterprise sales, typically priced by usage and interaction volume, with model APIs available | Contact sales (AI add on to XM Platform) | Contact sales | From ~$30k/yr (contact sales; ~$70k median) | Contact for pricing | Contact sales | $150/mo | Not published; independent reviews report enterprise only pricing typically starting above $300,000 per year | Contact for pricing | From $89/seat/mo | ~$0.80/resolution (Scale: 48k/$48k yr) | Pay as you go from $0 ($10 free credits); voice engine $0.07 to $0.08/min plus LLM and telephony billed separately; Enterprise custom | About one hundred forty nine dollars per month (Pro with AI, per G2 2026 listing) | No public pricing; contact sales | Service Collection 20 USD per agent per month; Teamwork Collection 13.08 USD per user | Not public; quoted through sales under a predictable model with no metering on seats, minutes, or AI usage | Contact sales | Free developer tier; paid chat plans start in the hundreds of dollars a month on usage, with Delight.ai agent products quoted through sales | Contact sales (self-serve discontinued Apr 30, 2026) | Usage based · $0.05/min platform fee + provider costs | Contact sales | Support $19 (ticketing, no AI) · Suite Team $55 / Pro $115 / Ent $169 per agent/mo (AI agents) · AI per-resolution ~$1.50-$2.00 · Copilot ~$50/agent | Not public; custom pricing across Core, Pro, and Enterprise tiers, quoted through sales | Contact sales | Free Start tier; Build $299/mo and Scale $499/mo unlock lower per minute rates; Enterprise custom | From $40/mo · free tier | Contact sales | Free tier (15 agent minutes/mo); paid from $6/mo Starter up to $990/mo Business; overage $0.08/min; Enterprise custom | Contact sales | Thirty four dollars per license per month (AI Pro) | Custom (contact sales) | Contact sales; no public pricing. Enterprise, scoped by deployment. Also on IBM Cloud and Google Cloud catalogs. | Not public; enterprise pricing quoted through sales, scoped to brand, channels, and conversation volume | Contact for pricing | Contact sales | Contact sales | Free plan at zero euro per month; paid plans from nineteen euro per month (Service) and forty nine euro per month (Marketing), plus pass through Meta WhatsApp conversation fees. | No public rates retrieved this session; current positioning is enterprise sales led (request an evaluation, speak with experts), historically seat based. | Not public; quoted through enterprise engagement, scaled to enrollment volume, SKUs, and modules | Enterprise pricing; not publicly listed | Usage based per minute pricing is public: Voice AI starts at about three point seven five Indian rupees per minute, and the Aira AI agent is about one point two rupees per minute, with calls rounded up to the nearest minute and minutes non refundable. Pilot and post pilot plans are account manager led. | From $10/mo | Starter ~$34/mo · Professional ~$167/mo · Enterprise custom · free trial | Not published; three tiers all requiring a custom quote | Contact sales | Free trial; paid tiers not publicly listed | Contact for pricing | Atoms voice agent usage starts at eight cents per minute per the company FAQ, dropping two to three times lower at volume, with a free tier to start building | From $29/mo | No public pricing; contract-based sales with the Worknet team, described by third parties as not self-serve. | Usage-based · from $0.69/resolution | From $25/user/mo | Contact sales | Per room (contact sales) | From about $155 per month (plus ~$0.35 per AI session over tier) | No public pricing; contracts are quoted through sales | Free AI visibility audit; paid platform pricing not public | Paid plans via the Shopify App Store, billed in USD; exact plan prices are not published in retrieved sources. | Plans with white-glove onboarding (rates not published) | Custom annual contract (contact for pricing) | $1,000 one-time setup + $1,000/month minimum (usage-based above minimum); or a $3,000 flat-fee proof of concept | Custom enterprise pricing | Not public. Outverse is sold through an enterprise motion that starts with a scoped proof of value before a longer term commitment; pricing is not published. | Consumption based (contact for pricing) | Start for free; paid pricing via sales | Free to try; simple monthly plans with credit based usage (default one credit per message, credits scale with agent intelligence). Exact tier prices not retrieved this session. | $2 per successfully booked appointment (no upfront or implementation fees) | Not public; founder-led sales motion, quoted through direct contact | Thirty dollars for one hundred minutes | No public list pricing; try today or book a demo. Also available as a Shopify app (plan pricing not retrieved this session). | Contact sales | Free (2 agents, 6mo) · Freshdesk $15-$19/$55/$89 · Omni $29/$79/$119 per agent/mo · Copilot $29/agent · AI Agent $49/100 sessions | Contact for pricing | Not public. Neople offers tailored pricing based on business requirements and starts with a free 30 minute demo. | Not publicly listed; custom pricing per insurer, broker or MGA, arranged via a demo. | Custom pricing (contact sales) | Contact sales | Not publicly listed; early access | A free trial, then plans start at about fifty dollars per month for up to three properties and scale with portfolio size; some sources cite roughly ten dollars per listing. | Free trial; paid tiers, Growth about eighty nine dollars per month billed annually | Contact for pricing | Contact sales | Contact only. WISEnut licenses its proprietary LLM and agent stack for on premise enterprise deployment through a sales led motion. Public list figures were not retrieved. | Contact only. ZingHR is an enterprise HCM suite sold through a sales led motion and configured by module and headcount. Public list figures were not retrieved. | Contact sales | Contact sales | Contact sales; no public pricing. Enterprise, sold to hospitals. | Contact sales | Contact sales | Contact for pricing | Contact sales | Tiered self-serve plans (rates not captured) | Contact sales | Custom license (contact for pricing) | Not public; demo led, quoted to contractors and multi-location operators | Outcome based, per resolution (contact for pricing) | Contact sales | From ~$750/mo + per conversation (contact for pricing) | Self-serve tiered plans sized via an interactive pricing calculator, with a 7-day free trial of all features and no credit card required; exact tier rates are set through the calculator rather than a fixed public list. | One flat all inclusive subscription with unlimited staff and bookings, no commission, and no per transaction markup, plus a 7 day free trial and modular add ons; the exact monthly figure was not retrieved. | $199/mo + ~$0.10 per ticket credit | No public list price; charged per engaged conversation per month | Free plan available; paid pricing is not published and Voxia offers white glove onboarding on request. | Contact only. As a pre seed company, 5.Y publishes no pricing for GLUCOSE, and the motion appears enterprise and contact led. |
|
Pricing confidence How public the numbers are |
Contact only | Public, partial | Contact only | Public, partial | Public, partial | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Contact only | Public, partial | Public, partial | Public, partial | Public, partial | Contact only | Public, partial | Contact only | Contact only | Public, partial | Contact only | Public, partial | Contact only | Public, partial | Contact only | Contact only | Public, partial | Public, partial | Contact only | Public, exact | Contact only | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Contact only | Contact only | Public, partial | Public, partial | Public, partial | Contact only | Contact only | Contact only | Contact only | Public, partial | Public, partial | Contact only | Public, partial | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Public, partial | Contact only | Contact only | Public, partial | Contact only | Contact only | Contact only | Public, partial | Public, partial | Contact only | Contact only | Public, partial | Contact only | Contact only | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, partial | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, partial | Public, partial | Public, exact | Contact only | Public, partial | Contact only |
|
Billing Primary billing axis |
seats + usage (voice minutes, interactions, AI) | flex credits per action plus platform subscription | per user and package plus assist consumption | hybrid | per message and interaction by channel and country, plus platform tier | outcomes | enterprise licence, not publicly disclosed | described by a third party marketplace profile as subscriptions based on users, messaging channels, and the level of AI and automation features; not confirmed on company pages | outcome-based (per resolution/outcome) | per seat subscription editions plus consumption based AI Agent usage | interaction or resolution volume and deployment model | interaction volume and usage | AI capabilities layered on XM Platform licensing | — | conversations | — | flat | conversations | licence plus usage, telephony and implementation services | — | hybrid | resolutions | usage (per minute across voice engine, LLM, and telephony components) | monthly active contacts, plan tier, flow enrollment credits | — | per seat on the underlying Atlassian plan, plus Rovo credits per request | flat platform subscription, not metered by seats, minutes, or AI | usage | monthly active users, message volume, and AI resolutions | hybrid | usage | usage | hybrid | tiered subscription (Core, Pro, Enterprise), quoted through sales | interactions / calls | hybrid (plan tier sets the per minute rate, then per connected minute usage) | credits | hybrid | hybrid (subscription tiers with included agent minutes, then per minute overage) | usage | per license per month; AI ticket credits pooled across break-fix customers | — | not disclosed; likely per claim volume or platform tier | enterprise subscription scoped to brands, channels, and conversation volume | — | not captured | Automation as a service, sold via direct sales to mid market and government; specifics undisclosed. | Monthly subscription tier plus pass through per conversation Meta WhatsApp fees | seat and subscription based enterprise license | enterprise engagement scaled to enrollment volume, SKUs, and modules | Enterprise engagements scoped to content volume, users, and channels. | Usage based per minute of calling, with pilot and post pilot plans. | hybrid | hybrid | usage and feature tier | resolutions | Tiered subscription by usage volume and features; specifics not public. | — | per minute usage for voice agents plus subscription plans on monthly or annual billing with credits tracked in the dashboard | conversations | Not published; contract-based platform pricing. | resolutions | hybrid | skills / channels | per room; modular by module | tiered subscription + per AI session | described by a third party directory as a subscription model with tiered pricing based on features and usage; not confirmed on company pages | Enterprise subscription for the context layer; free AI visibility audit as entry. Specifics undisclosed. | Monthly Shopify App Store subscription plans (USD), with likely per message channel fees | not captured | — | one-time setup + monthly minimum + usage | — | Enterprise engagement scoped by workflows and volume; starts with a proof of value. | — | — | credits per message (usage) | per successfully booked appointment | subscription, believed scaled to customers covered across the book | call minutes | not disclosed; likely tier plus usage/conversions | enterprise contract | hybrid | — | Tailored to business requirements; typically scales with support volume. | Custom enterprise SaaS; not published | — | not captured | Undisclosed; early stage, likely per seat or per account subscription. | Subscription scaling with the number of properties or listings managed. | Per plan and per user subscription plus AI credit consumption and pass through Meta conversation fees. | — | enterprise contract (per carrier engagement) | Enterprise license for on premise deployment of the LLM and agent stack. | Per module and per employee across the HCM suite; enterprise contract. | — | enterprise contract | not disclosed; likely conversion or outcome linked | outcome / enterprise contract | not captured | — | enterprise contract | tiered subscription (Core / Premium / Enterprise), per-minute component | not captured | — | subscription for contractors, believed scaled to call volume and locations | — | not captured | — | Self-serve subscription tiers sized by business needs. | One flat subscription per business, with optional paid modules and add ons. | — | conversations | Voice call usage plus plan tier; exact rates not published. | Not documented; enterprise engagement likely. |
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Buying motion Self-serve vs sales call |
Sales call | Sales call | Sales call | Mixed | Mixed | Mixed | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | — | Sales call | Self-serve | Sales call | — | Sales call | Sales call | Mixed | Mixed | Sales call | Self-serve | Sales call | Sales call | Mixed | Sales call | Mixed | Sales call | Mixed | Sales call | Sales call | Mixed | Self-serve | Sales call | Mixed | Sales call | Self-serve | Sales call | Sales call | Sales call | — | Sales call | Sales call | Self-serve | Sales call | Sales call | Sales call | Sales call | Mixed | Mixed | Sales call | Sales call | Sales call | — | Mixed | Mixed | Sales call | Mixed | Mixed | Sales call | Sales call | Self-serve | Sales call | Sales call | Self-serve | Self-serve | — | Self-serve | — | Sales call | — | Mixed | Self-serve | Self-serve | Sales call | Self-serve | Mixed | Sales call | Mixed | — | Sales call | Sales call | — | Sales call | Sales call | Self-serve | Self-serve | — | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | Sales call | — | Sales call | Self-serve | Sales call | — | Sales call | — | Sales call | — | Self-serve | Mixed | — | Sales call | Mixed | Sales call |
Capability matrix (115 vendors)
14 buyer-facing capabilities · researched from public sources
| Vendor | Coverage | Integrations & Tool Calling | Workflow Orchestration | Knowledge Grounding & RAG | Human Oversight & Guardrails | Security, Identity & Governance | Observability & Auditability | Memory & State Persistence | Deployment & Data Residency | Prebuilt Agents, Templates & Packs | Triggers & Channel Coverage | Model Flexibility & Routing | APIs, SDKs & MCP Extensibility | Testing, Debugging & Optimization | Browser & Computer Use |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Partial | |
| 13.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | No | |
| 13.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Partial | |
|
K
Kore.ai
|
12.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Full | Full | No |
|
I
Infobip
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12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Partial | No |
| 12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | No | Full | Full | No | |
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P
Pega
|
12.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Partial | Full | Partial | Partial |
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Q
Quiq
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12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Partial | Full | Full | No |
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S
Sierra
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12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Full | Full | No |
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F
Five9
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11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Partial | Full | Full | No |
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G
Giga
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11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Partial | Partial | Full | No |
|
G
Gnani.ai
|
11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Partial | Full | Partial | No |
| 11.5 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | No | |
| 11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Full | Full | Partial | No | |
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A
Ada
|
11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | Partial | Full | Full | No |
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A
Aisera
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11.0 / 14 | Full | Full | Full | Full | Full | Full | No | Partial | Full | Full | Full | Full | Partial | No |
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A
ASAPP
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11.0 / 14 | Full | Full | Full | Full | Full | Full | Full | No | Partial | Full | Full | Partial | Full | No |
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B
Botpress
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11.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Full | Full | Partial | No |
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C
Cognigy
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11.0 / 14 | Full | Full | Full | Partial | Full | Full | Partial | Full | Partial | Full | Full | Full | Partial | No |
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C
Cresta
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11.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | No | Partial | Full | Partial |
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K
Kustomer
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11.0 / 14 | Full | Full | Full | Full | Full | Full | Full | No | Partial | Full | Partial | Full | Full | No |
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L
Lorikeet
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11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Partial | Full | Partial | Partial | Full | No |
| 11.0 / 14 | Full | Full | Partial | Partial | Full | Full | Partial | Partial | Full | Full | Full | Full | Full | No | |
| 11.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Partial | Full | Partial | No | |
| 11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Partial | Partial | Partial | No | |
| 10.5 / 14 | Full | Full | Full | Full | Partial | Full | Partial | Partial | Full | Full | No | Full | Full | No | |
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G
Glia
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10.5 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | No | Partial | Partial | No |
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O
Omilia
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10.5 / 14 | Full | Full | Partial | Full | Full | Full | Partial | Full | Full | Full | No | Partial | Full | No |
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S
Sendbird
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10.5 / 14 | Full | Full | Full | Partial | Full | Partial | Full | Partial | Full | Full | Partial | Full | Partial | No |
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S
Sprinklr
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10.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | Partial | Partial | Full | No |
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V
Vapi
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10.5 / 14 | Full | Full | Partial | Partial | Full | Full | Partial | Partial | Partial | Full | Full | Full | Full | No |
| 10.5 / 14 | Full | Full | Full | Partial | Full | Partial | Partial | Full | Partial | Full | Full | Partial | Full | No | |
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Z
Zendesk
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10.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Partial | Full | No | Partial | Full | No |
| 10.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | No | Full | Partial | No | |
| 10.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | No | No | Partial | No | |
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B
Bland AI
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10.0 / 14 | Full | Full | Partial | Full | Full | Full | Partial | Partial | Partial | Full | Partial | Full | Partial | No |
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C
Chatbase
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10.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | No | Partial | Full | Full | Full | Partial | No |
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D
Decagon
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10.0 / 14 | Full | Full | Full | Partial | Full | Partial | Full | Partial | Full | Full | No | Full | Partial | No |
| 10.0 / 14 | Full | Full | Partial | Partial | Partial | Full | Full | Partial | Partial | Full | Partial | Full | Full | No | |
| 10.0 / 14 | Full | Full | Full | Full | Full | Partial | No | Partial | Full | Full | Full | Full | No | No | |
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T
Thread
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10.0 / 14 | Full | Full | Full | Full | Partial | Full | Full | Partial | Full | Full | No | Partial | Partial | No |
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K
KODIF
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9.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | No | Partial | Partial | No |
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M
MarvelX
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9.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | No | Partial | Partial | No |
| 9.5 / 14 | Full | Full | Full | Full | Partial | Full | Partial | Partial | Full | Full | No | Partial | Partial | No | |
| 9.5 / 14 | Full | Full | Partial | Full | Partial | Full | No | Full | Partial | Full | Partial | Partial | Full | No | |
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R
Rauda
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9.5 / 14 | Full | Full | Full | Full | No | Full | Partial | No | Partial | Full | Full | Partial | Full | No |
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R
Readyly
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9.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | No | No | Partial | No |
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S
Spoki
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9.5 / 14 | Full | Full | Partial | Full | Full | Partial | Partial | Partial | Full | Full | No | Full | Partial | No |
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Z
Zingtree
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9.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | No | Partial | Partial | No |
| 9.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | No | Full | Full | No | Partial | Partial | No | |
| 9.0 / 14 | Full | Partial | Full | Full | Full | Full | No | No | Full | Partial | Partial | Full | Partial | No | |
| 9.0 / 14 | Full | Partial | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Full | Partial | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Partial | No | No | Full | Full | No | Full | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Partial | Partial | No | No | Partial | Full | Full | Full | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Partial | Partial | Partial | No | Full | Full | No | Full | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Full | No | No | Full | Partial | No | Partial | Full | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | Full | Partial | Partial | No | Full | No | No | |
| 9.0 / 14 | Full | Full | Partial | Full | Full | Full | No | No | Partial | Full | Partial | Partial | Full | No | |
| 9.0 / 14 | Full | Full | Full | No | Partial | Full | Partial | No | Full | Full | Partial | Full | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Partial | No | Partial | Full | Partial | No | Full | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | No | Partial | No | No | |
| 8.5 / 14 | Full | Full | Full | Full | Full | Full | No | No | Partial | Full | No | Partial | Partial | No | |
| 8.5 / 14 | Partial | Partial | Full | Full | Full | Partial | No | Partial | Partial | Full | No | Full | Full | No | |
| 8.5 / 14 | Full | Partial | Full | Full | Full | Full | No | Partial | Full | Full | No | No | Partial | No | |
| 8.5 / 14 | Full | Full | Full | Full | Partial | Partial | Full | Partial | Partial | Full | No | Partial | No | No | |
| 8.5 / 14 | Full | Full | Full | Full | No | Full | Partial | No | Full | Full | No | Partial | Partial | No | |
| 8.5 / 14 | Full | Full | Full | Full | Partial | Partial | Partial | No | Full | Full | No | Partial | Partial | No | |
| 8.5 / 14 | Full | Partial | Full | Partial | Partial | Full | Partial | No | Partial | Partial | Partial | Full | Full | No | |
| 8.0 / 14 | Full | Full | Partial | Full | Partial | Partial | Partial | No | Full | Full | No | Partial | Partial | No | |
| 8.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Partial | Full | No | No | No | No | |
| 8.0 / 14 | Full | Full | Partial | Partial | Full | Partial | No | Partial | Partial | Full | No | Partial | Partial | Partial | |
| 8.0 / 14 | Full | Full | Partial | Partial | Full | Full | No | Full | Partial | Full | No | No | Partial | No | |
| 8.0 / 14 | Full | Full | Partial | Partial | Full | Full | Partial | No | Partial | Full | No | Partial | Partial | No | |
| 8.0 / 14 | Full | Full | Partial | Full | Full | Full | No | No | No | Partial | Partial | Partial | Full | No | |
| 8.0 / 14 | Full | Full | Partial | Full | Full | Partial | No | No | Partial | Full | No | Partial | Full | No | |
| 8.0 / 14 | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Full | No | Partial | Partial | No | |
| 8.0 / 14 | Full | Partial | Full | Partial | Partial | Partial | Partial | Partial | Full | Partial | No | Full | Partial | No | |
| 8.0 / 14 | Full | Full | Partial | Full | Full | Partial | Full | No | Full | Partial | No | No | Partial | No | |
| 7.5 / 14 | Full | Full | Full | Partial | Partial | Partial | Full | No | Full | Full | No | No | No | No | |
| 7.5 / 14 | Full | Partial | Full | Full | Partial | Full | Partial | No | Partial | Full | No | No | Partial | No | |
| 7.5 / 14 | Full | Partial | Full | Partial | Partial | Partial | Partial | Partial | Partial | Partial | No | Full | Partial | No | |
| 7.5 / 14 | Full | Full | Full | Full | No | Full | Partial | No | Full | Full | No | No | No | No | |
| 7.5 / 14 | Full | Full | Full | Partial | Full | Partial | No | No | Full | Full | No | Partial | No | No | |
| 7.5 / 14 | Full | Full | Partial | Partial | Full | Partial | No | Partial | Partial | Full | No | Partial | Partial | No | |
| 7.5 / 14 | Full | Full | Full | Full | No | Full | Partial | No | No | Partial | No | No | Full | Partial | |
| 7.5 / 14 | Full | Full | Partial | Full | Partial | Full | Partial | No | Partial | Partial | No | Partial | Partial | No | |
| 7.5 / 14 | Partial | Full | Partial | Full | Partial | Full | Partial | No | Partial | Full | No | Partial | Partial | No | |
| 7.5 / 14 | Full | Full | No | Partial | Partial | Partial | Partial | No | Partial | Full | Full | Partial | Partial | No | |
| 7.0 / 14 | Full | Full | Partial | Full | No | Partial | Full | No | No | Full | No | Full | No | No | |
| 7.0 / 14 | Full | Partial | Full | Full | Partial | Partial | Partial | No | Partial | Full | No | No | Partial | No | |
| 7.0 / 14 | Full | Full | Partial | Partial | Partial | Partial | Partial | No | Full | Full | No | Partial | No | No | |
| 7.0 / 14 | Partial | Full | Partial | Full | Partial | Partial | Full | No | Partial | Full | No | Partial | No | No | |
| 7.0 / 14 | Full | Full | Partial | Full | Partial | Full | No | No | Partial | Full | No | Partial | No | No | |
| 7.0 / 14 | Partial | Partial | Full | No | Partial | Partial | Partial | Full | Partial | Partial | Full | Partial | No | No | |
| 7.0 / 14 | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Partial | No | Partial | No | No | |
| 6.5 / 14 | Full | Partial | Full | Full | Partial | Partial | No | Partial | Partial | Full | No | No | No | No | |
| 6.5 / 14 | Full | Full | Partial | Partial | Full | Partial | Partial | No | Partial | Full | No | No | No | No | |
| 6.5 / 14 | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Partial | Full | No | No | No | No | |
| 6.5 / 14 | Full | Full | Partial | No | Partial | Full | Partial | No | Partial | Full | No | No | Partial | No | |
| 6.0 / 14 | Full | Full | No | Partial | No | Full | Partial | No | Partial | Full | No | No | Partial | No | |
| 6.0 / 14 | Partial | Partial | Full | Partial | Full | Partial | No | Partial | No | Partial | No | Partial | Partial | No | |
| 6.0 / 14 | Full | Full | No | Partial | Full | Partial | No | No | Full | Full | No | No | No | No | |
| 6.0 / 14 | Full | Partial | Partial | Full | No | Full | No | No | Full | Partial | No | Partial | No | No | |
| 6.0 / 14 | Full | Full | Partial | Partial | Full | Partial | No | No | Full | Partial | No | No | No | No | |
| 5.5 / 14 | Full | Full | Partial | Partial | No | Partial | No | No | Partial | Partial | No | Partial | Partial | No | |
| 5.0 / 14 | Full | Partial | No | Partial | No | Partial | No | No | Full | Full | No | No | Partial | No | |
| 5.0 / 14 | Partial | Partial | Partial | Full | No | Partial | No | No | Partial | Full | No | No | Partial | No | |
| 5.0 / 14 | Full | Partial | No | Full | No | Full | Partial | No | No | Full | No | No | No | No | |
| 5.0 / 14 | Full | Full | Partial | Partial | No | Partial | No | No | Partial | Partial | No | No | Partial | No | |
| 5.0 / 14 | Full | Partial | Partial | Partial | No | Partial | Partial | Partial | Partial | Partial | No | No | No | No | |
| 4.5 / 14 | Partial | Partial | Partial | Partial | Partial | Partial | Partial | No | Partial | Partial | No | No | No | No | |
| 4.5 / 14 | Partial | Partial | Partial | Partial | Partial | Partial | No | No | No | Partial | No | Partial | Partial | No | |
| 4.0 / 14 | Partial | Partial | Partial | Partial | No | Partial | Partial | No | No | Full | No | No | No | No | |
| 3.0 / 14 | Partial | Partial | No | Partial | No | Partial | No | No | No | Partial | No | Partial | No | No | |
| 2.5 / 14 | No | Partial | Partial | Partial | Partial | No | No | No | No | Partial | No | No | No | No |
Head to head comparisons (109)
- Ada vs Decagon
- Ada vs Forethought
- Ada vs Maven AGI
- Ada vs Sierra
- Crescendo vs Decagon
- Crescendo vs Sierra
- Decagon vs Forethought
- Decagon vs Maven AGI
- Decagon vs Sierra
- Forethought vs Maven AGI
- Maven AGI vs Sierra
- Aisera vs Kore.ai
- ASAPP vs Cresta
- ASAPP vs Observe.AI
- Cresta vs NICE CXone
- Cresta vs Observe.AI
- Kore.ai vs NICE CXone
- Kore.ai vs Yellow.ai
- NICE CXone vs Observe.AI
- NICE CXone vs Sprinklr
- Nurix AI vs Parloa
- Omilia vs Parloa
- Omilia vs Replicant
- Parloa vs Replicant
- Sprinklr vs Yellow.ai
- Freshworks vs Help Scout
- Freshworks vs Intercom Fin
- Freshworks vs Zendesk
- Help Scout vs Intercom Fin
- Help Scout vs Zendesk
- Intercom Fin vs Kustomer
- Intercom Fin vs Zendesk
- Kustomer vs Zendesk
- Brainfish vs Chatbase
- Brainfish vs Fini
- Brainfish vs My AskAI
- Chatbase vs Fini
- Chatbase vs My AskAI
- Fini vs My AskAI
- My AskAI vs Parahelp
- DigitalGenius vs Gorgias
- DigitalGenius vs Siena AI
- DigitalGenius vs Tidio
- Gorgias vs Siena AI
- Gorgias vs Tidio
- Siena AI vs Tidio
- Botpress vs Chatbase
- Botpress vs Kommunicate
- Botpress vs Tidio
- Chatbase vs Kommunicate
- Kommunicate vs Tidio
- Gradient Labs vs Lorikeet
- ElevenLabs Conversational AI vs Retell AI
- Five9 vs NICE CXone
- Glia vs Quiq
- Glia vs NICE CXone
- KODIF vs Siena AI
- Gorgias vs KODIF
- Ada vs Quiq
- Decagon vs Intercom Fin
- Decagon vs Lorikeet
- Infobip vs Sendbird
- BIK vs TextYess
- Konvo vs TextYess
- SleekFlow vs Spoki
- Spoki vs Wassist
- Assembled vs Zingtree
- Neople vs QueryPal
- MelodyArc vs Outverse
- Rauda vs Readyly
- Gallabox vs Zaapi
- Qualtrics vs Spring Labs
- Assembled vs Thread
- Cendra vs Inntelo AI
- Idle Booking vs Slang.ai
- BIK vs SleekFlow
- Konvo vs SleekFlow
- Gallabox vs SleekFlow
- Gallabox vs Spoki
- Gallabox vs Konvo
- BIK vs Spoki
- Intercom Fin vs Sierra
- Intercom Fin vs Lorikeet
- Lorikeet vs Sierra
- Ada vs Intercom Fin
- Ada vs Lorikeet
- Kore.ai vs Sierra
- Intercom Fin vs Kore.ai
- Decagon vs Kore.ai
- Cresta vs Decagon
- Cresta vs Sierra
- Decagon vs Gorgias
- Gorgias vs Intercom Fin
- Aisera vs Thread
- Cresta vs Forethought
- Forethought vs Kore.ai
- Assembled vs Forethought
- Forethought vs Zingtree
- Forethought vs SoundHound
- Crescendo vs Forethought
- Kore.ai vs Maven AGI
- Crescendo vs Maven AGI
- Maven AGI vs Zingtree
- Ada vs Parloa
- Decagon vs Parloa
- Qualtrics vs Salesforce
- Five9 vs Quiq
- Five9 vs Gnani.ai
- Five9 vs Retell AI




