Agentic AI Index
Compare the best Customer support agents (2026)
This page compares 29 customer support agents that resolve tickets, answer questions, and hand off to humans when needed. Each vendor is scored across 14 buyer-facing capabilities, including knowledge grounding, escalation control, integration breadth, and audit trails. It is the full field in one view, not a curated shortlist.
Feature coverage ranking. Scores are based on public-source research across 14 buyer-facing agentic AI capabilities. Unknown / Unspecified means evidence was insufficient in the reviewed public materials, not a definitive absence of capability.
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
A
Ada
|
A
ASAPP
|
B
Bland AI
|
B
Botpress
|
C
Chatbase
|
D
Decagon
|
E
ElevenLabs Conversational AI
|
F
Fini
|
F
Freshworks
|
G
Gorgias
|
H
Help Scout
|
I
Intercom Fin
|
K
Kommunicate
|
K
Kore.ai
|
K
Kustomer
|
L
Lorikeet
|
N
NICE CXone
|
N
Nurix AI
|
O
Omilia
|
 Parahelp |
 Retell AI |
 Sierra |
 SoundHound |
 Sprinklr |
 Taalk |
 Tidio |
 Vapi |
 Yellow.ai |
 Zendesk |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Entry price Lowest public entry point |
From ~$60k/yr (enterprise) | Contact sales | — | $150/mo | From $40/mo · free tier | Contact sales | — | Usage-based · from $0.69/resolution | Free (2 agents, 6mo) · Freshdesk $15-$19/$55/$89 · Omni $29/$79/$119 per agent/mo · Copilot $29/agent · AI Agent $49/100 sessions | From $10/mo | From $25/user/mo | — | Starter ~$34/mo · Professional ~$167/mo · Enterprise custom · free trial | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) | From $89/seat/mo | ~$0.80/resolution (Scale: 48k/$48k yr) | — | — | Contact sales | Contact sales | — | — | Contact sales | Contact sales (self-serve discontinued Apr 30, 2026) | — | From $29/mo | — | Contact sales | Support $19 (ticketing, no AI) · Suite Team $55 / Pro $115 / Ent $169 per agent/mo (AI agents) · AI per-resolution ~$1.50-$2.00 · Copilot ~$50/agent |
|
Pricing confidence How public the numbers are |
Contact only | Contact only | — | Public — exact | Public — partial | Contact only | — | Public — partial | Public — partial | Public — partial | Public — partial | — | Public — partial | Public — partial | Public — partial | Public — partial | — | — | Contact only | Contact only | — | — | Contact only | Contact only | — | Public — partial | — | Contact only | Public — partial |
|
Billing Primary billing axis |
conversations | flat | — | conversations | credits | hybrid | — | resolutions | hybrid | hybrid | hybrid | — | hybrid | hybrid | hybrid | resolutions | — | — | usage | resolutions | — | — | usage | hybrid | — | conversations | — | usage | hybrid |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost | — | Low variable cost | Low variable cost | High variable cost | — | High variable cost | Medium variable cost | Medium variable cost | Medium variable cost | — | Medium variable cost | Medium variable cost | Low variable cost | Medium variable cost | — | — | Medium variable cost | Medium variable cost | — | — | Medium variable cost | Medium variable cost | — | Low variable cost | — | Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
— |
Free tier
|
Free tier
|
No free tier
|
— |
Free tier
|
Free tierTrial
|
No free tierTrial
|
Free tierTrial
|
— |
No free tierTrial
|
Free tierTrial
|
No free tier
|
No free tier
|
— | — |
No free tier
|
No free tier
|
— | — |
No free tier
|
No free tier
|
— |
Free tierTrial
|
— |
No free tierTrial
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call | — | Self-serve | Self-serve | Sales call | — | Mixed | Mixed | Mixed | Mixed | — | Mixed | Mixed | Sales call | Sales call | — | — | Sales call | Sales call | — | — | Sales call | Sales call | — | Mixed | — | Sales call | Mixed |
Capability matrix (29 vendors)
14 buyer-facing capabilities · researched from public sources
| Vendor | Integrations & Tool Calling | Workflow Orchestration | Knowledge Grounding & RAG | Human Oversight & Guardrails | Security, Identity & Governance | Observability & Auditability | Memory & State Persistence | Deployment & Data Residency | Prebuilt Agents, Templates & Packs | Triggers & Channel Coverage | Model Flexibility & Routing | APIs, SDKs & MCP Extensibility | Testing, Debugging & Optimization | Browser & Computer Use |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
A
Ada
|
Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Partial | Full | Full | No |
|
A
ASAPP
|
Full | Full | Full | Full | Full | Partial | Partial | Partial | Partial | Full | Partial | Full | Partial | No |
|
B
Bland AI
|
Full | Full | Partial | Full | Full | Full | Partial | Partial | Partial | Full | Partial | Full | Partial | No |
|
B
Botpress
|
Full | Full | Full | Full | Partial | Partial | Partial | Partial | Full | Full | Full | Full | Partial | No |
|
C
Chatbase
|
Full | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Full | Partial | No |
|
D
Decagon
|
Full | Full | Full | Partial | Full | Partial | Full | Partial | Full | Full | No | Full | Partial | No |
| Full | Full | Partial | Partial | Partial | Full | Full | Partial | Partial | Full | Partial | Full | Full | No | |
|
F
Fini
|
Full | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Partial | Partial | No |
| Full | Partial | Full | Full | Full | Partial | Partial | Partial | Full | Full | Partial | Full | Partial | No | |
|
G
Gorgias
|
Full | Partial | Full | Full | Full | Partial | Partial | Partial | Full | Partial | Partial | Full | Partial | No |
| Full | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Full | Partial | No | |
| Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | No | Full | Full | No | |
| Full | Partial | Full | Full | Partial | Partial | Partial | Partial | Partial | Full | Partial | Full | Partial | No | |
|
K
Kore.ai
|
Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Full | Partial | Full | Partial | No |
|
K
Kustomer
|
Full | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Full | Partial | Full | Partial | No |
|
L
Lorikeet
|
Full | Full | Full | Full | Full | Partial | Partial | Partial | Partial | Full | Partial | Full | Full | No |
| Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | |
|
N
Nurix AI
|
Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
|
O
Omilia
|
Full | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Full | Partial | Full | Partial | No |
|
P
Parahelp
|
Full | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Full | Partial | Full | Full | No |
| Full | Full | Partial | Partial | Full | Full | Partial | Partial | Full | Full | Full | Full | Full | No | |
|
S
Sierra
|
Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
| Full | Partial | Partial | Full | Full | Partial | Partial | Partial | Partial | Full | Partial | Full | Partial | No | |
|
S
Sprinklr
|
Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Partial | Full | Partial | No |
|
T
Taalk
|
Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
|
T
Tidio
|
Full | Partial | Full | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Full | Partial | No |
|
V
Vapi
|
Full | Full | Partial | Partial | Full | Full | Partial | Partial | Partial | Full | Full | Full | Full | No |
| Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Partial | Full | Partial | No | |
|
Z
Zendesk
|
Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Partial | Full | Partial | No |
Full / Explicit= Confirmed supportedPartial= Partial / limitedNo / Not documented= Not publicly documented as first-classUnknown / Unspecified= Not verified in public sources