Agentic Index
Compare the best Customer support agents (2026)
This comparison scores all 115 customer support agents across the same 14 agentic AI capabilities, researched from public sources. ServiceNow shows the broadest documented coverage; see the full ranking for the ordered list.
This page compares 115 customer support agents that resolve tickets, answer questions, and hand off to humans when needed. Each vendor is scored across 14 buyer-facing capabilities, including knowledge grounding, escalation control, integration breadth, and audit trails. It is the full field in one view, not a curated shortlist.
Feature coverage ranking. Scores are based on public-source research across 14 buyer-facing agentic AI capabilities. Unknown / Unspecified means evidence was insufficient in the reviewed public materials, not a definitive absence of capability.
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | S ServiceNow |
P Pega |
K Kore.ai |
W Wonderful |
E ElevenAgents |
S Salesforce |
A Atlassian |
B Bland AI |
I Infobip |
R Retell AI |
A ASAPP |
C Cognigy |
D Delight.ai |
F Five9 |
G Gallabox |
G Gnani.ai |
Q Quiq |
S Sierra |
A Ada |
A Aisera |
Fin |
NICE CXone |
Decagon |
Voiceflow |
R Robylon AI |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Entry price Lowest public entry point |
Not public; enterprise sales, priced per user and package with agentic features metered as assists | Contact sales; Pega Blueprint available free with a Pega user ID | Not published · Essential, Advanced and Enterprise plans with no public prices · contact sales | Contact sales | Free tier (15 agent minutes/mo); paid from $6/mo Starter up to $990/mo Business; overage $0.08/min; Enterprise custom | $500 per 100,000 Flex Credits (a standard action consumes 20 credits, $0.10); per-conversation and per-user options also offered | Included in paid Atlassian Cloud plans; plan prices published by Atlassian | Start $0.14/min with no platform fee; Build $299/mo at $0.12/min; Scale $499/mo at $0.11/min; Enterprise custom | No published platform rate. Channel messaging is pay-as-you-go per message by country and message type; the AgentOS subscription and processing fee are quoted through sales | Pay as you go from $0 ($10 free credits); voice engine $0.07 to $0.08/min plus LLM and telephony billed separately; Enterprise custom | Contact sales | Not published; enterprise only and quote based | No published rate for the AI agent platform; quoted through sales. The separate Sendbird Chat SDK is billed per monthly active user with public list pricing. | Seat-based subscription sold through sales, with AI Agents and Voice AI Agents priced on consumption; no public rates. | Basic from $112 per month billed annually, or $150 billed quarterly | Not public; quoted through enterprise sales | No public pricing; subscriptions are quoted through sales | Outcome-based (per resolution) · contact sales | Not published (third party estimates from about $30k to $70k a year) | Contact for pricing | $150/mo | $0.99 per outcome | Free plan · Growth $95/mo and Scale $239/mo billed annually · Enterprise custom · pay per credit | From $89/seat/mo | ~$0.80/resolution (Scale: 48k/$48k yr) | Contact sales | Pay as you go from $0.05 a minute ($0.09 to $0.21 depending on models), plus $0.01 a minute hosting; $10 in free credits | Contact sales | Contact sales (self-serve discontinued Apr 30, 2026) | No public pricing; contact sales | Contact sales | Contact for pricing | Not public; quoted through enterprise sales | Not public; quoted through sales under a predictable model with no metering on seats, minutes, or AI usage | Contact sales (custom quote) | Contact for pricing | Support Team $19 · Suite Team $55 / Suite Professional $115 per agent/mo (annual) · Suite Enterprise + Copilot through sales · AI agents billed per automated resolution · Copilot $50/agent | From $40/mo · free tier | Contact sales | Published via an on-page calculator, priced annually on products selected, enrolled student count and support tier; the vendor states pricing starts at $13,000 per year, and the calculator's default configuration returned $74,556 per year | Freshdesk Growth $19 / Pro $55 / Enterprise $89 per agent/mo (annual) · Omni $29/$79/$119 · Copilot $29/agent · AI Agent 500 sessions included, then $49/100 sessions · 14-day free trial | From $10/mo | Starter ~$34/mo · Professional ~$167/mo · Enterprise custom · free trial | Basic from €1,500 per month, billed yearly, including 25,000 tickets per year | Contact sales (AI add on to XM Platform) | Custom annual contract (contact for pricing) | From $29/mo | Not published · contact sales | No public rates; enterprise sales led (request an evaluation, speak with experts), historically seat based. | Not public; a flat rate per active policy plus usage, quoted in a call | No public list pricing; try today or book a demo. Also available as a Shopify app on channel terms. | Custom (contact sales) | Contact sales; no public pricing. Enterprise, scoped by deployment. | No public pricing; contracts are quoted through sales | Custom enterprise pricing | About $149 per month for Pro with AI (third-party 2026 listing, unverified) | $34 per license per month (AI Pro) | Not public · free plan | Not public; custom pricing across Core, Pro, and Enterprise tiers, quoted through sales | Usage-based · from $0.69/resolution | From $25/user/mo | Not published; three tiers all requiring a custom quote | Not public; enterprise pricing quoted through sales, scoped to brand, channels, and conversation volume | Not public. Outverse is sold through an enterprise motion that starts with a scoped proof of value before a longer term commitment; pricing is not published. | Start $1,000/mo + $1.25 per resolved ticket · Scale $4,000/mo + $1 · Custom for 20K+ tickets · demo to start | Not public. Entry is a demo and a free ticket analysis, followed by a six-week free trial. | Contact for pricing | $25/mo | Contact sales | Contact sales | Contact sales; no pricing published | Paid plans via the Shopify App Store, billed in USD; exact plan prices are not published in retrieved sources. | Not public; demo led | Outcome based, per resolution (contact for pricing) | Custom license (contact for pricing) | Contact for pricing | Free plan at €0 per month; paid plans from €19 per month (Service) and €49 per month (Marketing), plus pass through Meta WhatsApp conversation fees. | Contact only. WISEnut licenses its proprietary LLM and agent stack for on premise enterprise deployment through a sales led motion. Public list figures were not retrieved. | Basic at $59 per month billed annually, or $79 billed monthly, including three seats | Contact for pricing | Contact sales; no pricing published | A free trial, then plans start at about $50 per month for up to three properties and scale with portfolio size; some sources cite roughly $10 per listing. | Enterprise pricing; not publicly listed | Pilot: ₹150,000 flat for 25,000 AI minutes; sales use cases ₹3.75 a minute plus incentives from 8% of revenue | Not published on Konvo's site. Its Shopify App Store listing quotes from $155 per month. | Contact sales | Consumption based (contact for pricing) | Contact sales | $750/mo platform fee + $0.90 per automated ticket | Custom pricing (contact sales) | Free (1,000 credits); Starter £30/mo ex VAT (10,000 credits); Pro £300/mo; Business custom | Usage based: $0.10 per call minute plus $0.30 per AI voice agent minute; SMS $0.016 | Contact sales | Contact for pricing | Contact sales | Contact sales | No public pricing; contract-based sales with the Worknet team | Contact sales | $199/mo incl. 1,000 tickets, then ~$0.12/ticket | No public list price; pricing is based on expected conversation volume, channels and workflows | 7-day free trial, then about EUR 249/month (Pro) | Contact only. As a pre seed company, 5.Y publishes no pricing for GLUCOSE, and the motion appears enterprise and contact led. | Not publicly listed; early access | Not public; demo led, quoted to contractors and multi-location operators | Not publicly listed; custom pricing per insurer, broker or MGA, arranged via a demo. | Contact sales | S$99 per store per month, or S$89 billed yearly (S$1,068/yr) | Contact sales | Contact sales | Contact sales | Contact sales; no public pricing. Enterprise, sold to hospitals. | From $399 per location per month (Core) | Outcome based: paid per appointment Zo manages; rate not published | Not public; no pricing page exists and all inquiries route to a demo booking | Contact sales |
|
Pricing confidence How public the numbers are |
Contact only | Contact only | Contact only | Contact only | Public, exact | Public, partial | Public, partial | Public, exact | Public, partial | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, exact | Public, exact | Public, exact | Public, partial | Public, partial | Contact only | Public, exact | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, partial | Public, partial | Contact only | Public, partial | Public, partial | Public, partial | Public, partial | Public, partial | Contact only | Contact only | Public, partial | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, partial | Public, partial | Contact only | Contact only | Public, partial | Public, exact | Contact only | Contact only | Contact only | Public, exact | Contact only | Contact only | Public, exact | Contact only | Contact only | Contact only | Public, partial | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Contact only | Contact only | Contact only | Public, partial | Contact only | Public, exact | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Public, exact | Public, exact | Contact only | Contact only | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Public, exact | Contact only | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Contact only | Contact only | Contact only | Public, exact | Contact only | Contact only | Contact only |
|
Billing Primary billing axis |
per user and package plus assist consumption | enterprise license, not publicly priced; AI usage billed as a flat fee per resolved case under Infinity 26 | hybrid | annual subscription, minimum commitment, credits per interaction, or a mix | hybrid (subscription tiers with included agent minutes, then per minute overage) | Flex Credits per agent action, or a per-conversation rate, or per-user licensing, on top of Salesforce edition subscriptions | per seat on the underlying Atlassian plan, plus Rovo credits per request | hybrid (plan tier sets the per minute rate, then per connected minute usage) | per message and interaction by channel and country, plus platform tier | usage (per minute across voice engine, LLM, and telephony components) | flat | license plus usage, telephony and implementation services | monthly active users, message volume, and AI resolutions | per seat subscription editions plus consumption based AI Agent usage | Tiered subscription by user count and feature set, plus AI credits metered per agent action, plus pass-through WhatsApp conversation fees and AI voice minutes. | Not published | described by a third party marketplace profile as subscriptions based on users, messaging channels, and the level of AI and automation features; not confirmed on company pages | outcome-based (per resolution/outcome) | conversations | — | conversations | outcomes | Tiered monthly subscription plus a monthly credit pool; credits power email sends, LinkedIn tasks, data lookups, and voice drops (credits do not roll over) | hybrid | resolutions | usage | per agent minute by model choice, plus a per minute hosting fee | usage | hybrid | — | usage | — | Not published | flat platform subscription, not metered by seats, minutes, or AI | seats + usage (voice minutes, interactions, AI) | — | hybrid | credits | hybrid | annual subscription scoped to products selected (Bolt or Element, across Marketing and Admissions, Student Success, and CE and Workforce), currently enrolled student count, and support tier | hybrid | hybrid | hybrid | Annual subscription tiered on tickets included per year, with the tier also setting how much of the build and optimization work Neople performs. | AI capabilities layered on XM Platform licensing | — | conversations | custom | seat and subscription based enterprise license | Per active policy on the book, plus usage | not disclosed; likely tier plus usage/conversions | — | not disclosed; likely per claim volume or platform tier | described by a third party directory as a subscription model with tiered pricing based on features and usage; not confirmed on company pages | — | monthly active contacts, plan tier, flow enrollment credits | per license per month; AI ticket credits pooled across break-fix customers | plan fee + add ons (seats, phone numbers, concurrent calls) + credits | tiered subscription (Core, Pro, Enterprise), quoted through sales | resolutions | hybrid | usage and feature tier | enterprise subscription scoped to brands, channels, and conversation volume | Enterprise engagement scoped by workflows and volume; starts with a proof of value. | resolutions | Tiered subscription by usage volume and features; specifics not public. | — | AI credits consumed per message, with optional human agent seats billed separately | — | not captured | Not published. | Monthly Shopify App Store subscription plans (USD), with likely per message channel fees | Not published | — | — | — | Monthly subscription tier plus pass through per conversation Meta WhatsApp fees | Enterprise license for on premise deployment of the LLM and agent stack. | Tiered subscription with three included seats and priced additional seats, plus AI usage metered separately as tokens priced by message volume, plus optional add-ons. | — | — | Subscription scaling with the number of properties or listings managed. | Not published; pricing is quoted through a sales conversation. | Per AI minute, plus per outcome pricing by use case after the pilot | tiered subscription + per AI session | enterprise contract | — | Automation as a service, sold via direct sales to mid market and government; specifics undisclosed. | — | — | credits per message (usage) | call minutes, AI agent minutes and SMS, as credits | Not published | — | — | enterprise contract | Not published; contract-based platform pricing. | Not published | — | conversations | — | Not documented; enterprise engagement likely. | Undisclosed; early stage, likely per seat or per account subscription. | Not published | Custom enterprise SaaS; not published | not captured | Flat subscription per STORE per month, not per stylist or per booking. Unlimited staff, unlimited bookings, unlimited clients and devices, with every outlet reachable from one login but each additional outlet charged separately. No commission on bookings or sales, no per-stylist fee and no per-transaction markup. Payment-processor fees are charged directly by Stripe, and WhatsApp message costs directly by Meta, with no markup added by the vendor. | not captured | not captured | usage (conversation volume across SMS, voice and web chat) | not disclosed; likely conversion or outcome linked | per location per month (Core, Premium, Enterprise) | per appointment Zo successfully manages | per room; modular by module | enterprise contract |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost | Medium variable cost | High variable cost | High variable cost | High variable cost | Low variable cost | High variable cost | High variable cost | High variable cost | Medium variable cost | High variable cost | High variable cost | High variable cost | High variable cost | High variable cost | Medium variable cost | High variable cost | Medium variable cost | Medium variable cost | Low variable cost | High variable cost | High variable cost | Low variable cost | Medium variable cost | Medium variable cost | High variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Low variable cost | High variable cost | Medium variable cost | Medium variable cost | Low variable cost | High variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Low variable cost | Medium variable cost | Low variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | High variable cost | High variable cost | Low variable cost | High variable cost | Medium variable cost | High variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Low variable cost | High variable cost | Medium variable cost | Medium variable cost | High variable cost | Medium variable cost | High variable cost | High variable cost | Medium variable cost | Medium variable cost | High variable cost | Low variable cost | High variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | High variable cost | High variable cost | Medium variable cost | High variable cost | Medium variable cost | High variable cost | High variable cost | High variable cost | High variable cost | Medium variable cost | High variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Low variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Medium variable cost | Low variable cost | Medium variable cost | Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
Free tierTrial
|
Free tierTrial
|
No free tier
|
Free tierTrial
|
No free tierTrial
|
No free tierTrial
|
Free tierTrial
|
No free tierTrial
|
Free tierTrial
|
No free tier
|
No free tier
|
Free tierTrial
|
No free tier
|
No free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
Free tier
|
No free tierTrial
|
Free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
Free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tierTrial
|
No free tier
|
No free tierTrial
|
No free tierTrial
|
No free tier
|
No free tier
|
No free tierTrial
|
Free tier
|
No free tier
|
No free tier
|
No free tierTrial
|
No free tierTrial
|
No free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
Free tierTrial
|
No free tier
|
No free tier
|
No free tierTrial
|
No free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
Free tierTrial
|
No free tier
|
Free tierTrial
|
No free tier
|
Free tier
|
Free tierTrial
|
No free tier
|
No free tierTrial
|
No free tier
|
No free tierTrial
|
No free tierTrial
|
No free tier
|
Free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
Free tierTrial
|
No free tier
|
No free tierTrial
|
No free tier
|
No free tier
|
Free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
Free tierTrial
|
No free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
Free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tierTrial
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call | Mixed | Sales call | Mixed | Sales call | Self-serve | Mixed | Mixed | Mixed | Sales call | Sales call | Sales call | Sales call | Self-serve | Sales call | Sales call | Sales call | Sales call | — | Self-serve | Mixed | Self-serve | Sales call | Sales call | Sales call | Mixed | Sales call | Sales call | Sales call | Sales call | — | Sales call | Sales call | Sales call | — | Mixed | Self-serve | Sales call | Mixed | Mixed | Mixed | Mixed | Sales call | Sales call | — | Mixed | Sales call | Sales call | Self-serve | Mixed | Sales call | Sales call | Sales call | — | Mixed | Self-serve | Mixed | Sales call | Mixed | Mixed | Sales call | Sales call | Sales call | Sales call | Sales call | — | Mixed | Sales call | Sales call | Sales call | Self-serve | Mixed | — | — | — | Self-serve | Sales call | Self-serve | — | Sales call | Self-serve | Sales call | Sales call | Sales call | Sales call | — | Sales call | — | — | Self-serve | Self-serve | Sales call | — | Sales call | Sales call | Sales call | Sales call | — | Sales call | Self-serve | Sales call | Sales call | Sales call | Sales call | Sales call | Mixed | Sales call | Sales call | Sales call | Sales call | Self-serve | Sales call | Sales call | Sales call |
Capability matrix (115 vendors)
14 buyer-facing capabilities · researched from public sources
| Vendor | Coverage | Integrations & Tool Calling | Workflow Orchestration | Knowledge Grounding & RAG | Human Oversight & Guardrails | Security, Identity & Governance | Observability & Auditability | Memory & State Persistence | Deployment & Data Residency | Prebuilt Agents, Templates & Packs | Triggers & Channel Coverage | Model Flexibility & Routing | APIs, SDKs & MCP Extensibility | Testing, Debugging & Optimization | Browser & Computer Use |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | |
|
P
Pega
|
13.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Full | Full | Full |
|
K
Kore.ai
|
13.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | No |
| 13.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Partial | Full | Full | Full | Full | Full | |
| 12.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Full | Full | No | |
| 12.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Full | Full | No | |
| 12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Partial | Full | Full | No | |
|
B
Bland AI
|
12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Full | Full | No | Full | Full | No |
|
I
Infobip
|
12.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Full | Full | Full | No |
| 12.0 / 14 | Full | Full | Full | Full | Full | Full | Full | No | Full | Full | Full | Full | Full | No | |
|
A
ASAPP
|
11.5 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Partial | Full | Full | No |
|
C
Cognigy
|
11.5 / 14 | Full | Full | Full | Partial | Full | Full | Partial | Full | Partial | Full | Full | Full | Full | No |
| 11.5 / 14 | Full | Full | Full | Full | Full | Full | Full | Full | Partial | Full | No | Full | Full | No | |
|
F
Five9
|
11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Partial | Full | Full | No |
|
G
Gallabox
|
11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | Full | Full | Full | No |
|
G
Gnani.ai
|
11.5 / 14 | Full | Full | Full | Partial | Full | Full | Partial | Full | Full | Full | Full | Full | Partial | No |
|
Q
Quiq
|
11.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Full | Full | No |
|
S
Sierra
|
11.5 / 14 | Full | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Partial | Full | Full | No |
|
A
Ada
|
11.0 / 14 | Full | Full | Full | Partial | Full | Full | Partial | Partial | Full | Full | Partial | Full | Full | No |
|
A
Aisera
|
11.0 / 14 | Full | Full | Full | Full | Full | Full | Unknown | Unknown | Full | Full | Full | Full | Full | No |
|
B
Botpress
|
11.0 / 14 | Full | Full | Full | Full | Full | Partial | Full | Unknown | Full | Full | Full | Full | Partial | No |
|
F
Fin
|
11.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | Full | No | Full | Full | No |
|
J
Jeeva
|
11.0 / 14 | Full | Full | Partial | Full | Full | Full | Full | Full | Full | Full | No | Partial | Partial | Partial |
|
K
Kustomer
|
11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Unknown | Full | Full | Partial | Full | Full | No |
|
L
Lorikeet
|
11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Partial | Full | Partial | Partial | Full | No |
|
O
Omilia
|
11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | No | Partial | Full | No |
| 11.0 / 14 | Full | Full | Full | Partial | Full | Full | Partial | Full | Partial | Full | Full | Full | Partial | No | |
| 11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | Partial | No | No | |
|
S
Sprinklr
|
11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | Partial | Full | Full | No |
| 11.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Full | Full | Full | No | Partial | No | |
| 11.0 / 14 | Full | Full | Full | Partial | Full | Partial | Partial | Full | Partial | Full | Full | Full | Full | No | |
|
C
Cresta
|
10.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | Partial | Partial | Full | No |
|
G
Giga
|
10.5 / 14 | Full | Full | Full | Full | Partial | Full | Partial | No | Partial | Full | No | Full | Full | Full |
|
G
Glia
|
10.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Full | Full | No | Full | Partial | No |
| 10.5 / 14 | Full | Full | Full | Full | Full | Partial | Partial | Full | Partial | Full | Partial | Full | Partial | Unknown | |
| 10.5 / 14 | Full | Full | Partial | Full | Full | Full | Partial | No | Full | Full | Full | Partial | Full | No | |
|
Z
Zendesk
|
10.5 / 14 | Full | Full | Full | Full | Full | Partial | Partial | Full | Partial | Full | Partial | Full | Partial | No |
|
C
Chatbase
|
10.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | No | Partial | Full | Full | Full | Partial | No |
|
D
Decagon
|
10.0 / 14 | Full | Full | Full | Partial | Full | Full | Full | Partial | No | Full | Partial | Partial | Full | No |
| 10.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Full | Partial | Partial | Partial | No | |
| 10.0 / 14 | Full | Full | Full | Full | Full | Partial | No | Full | Full | Full | No | Full | Partial | No | |
|
G
Gorgias
|
10.0 / 14 | Full | Full | Full | Full | Full | Partial | No | Partial | Full | Full | Partial | Full | Partial | No |
| 10.0 / 14 | Full | Full | Full | Full | Full | Partial | Partial | No | Partial | Full | Full | Full | Partial | No | |
|
N
Neople
|
10.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | No | Full | Partial | Partial | No | Full | Partial |
| 10.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Full | Partial | Full | No | Full | No | No | |
| 9.5 / 14 | Full | Full | Partial | Full | Full | Partial | No | No | Full | Full | Partial | Partial | Partial | Full | |
|
T
Tidio
|
9.5 / 14 | Full | Full | Full | Full | Full | Partial | No | Partial | Full | Full | No | Full | Partial | No |
|
U
Uniphore
|
9.5 / 14 | Partial | Full | Full | Partial | Full | Partial | No | Full | Full | Partial | Full | Partial | Full | No |
|
Z
Zingtree
|
9.5 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | Partial | No | Full | Partial | No |
| 9.0 / 14 | Full | Full | Full | Partial | Full | Full | No | No | Full | Full | No | Full | Partial | No | |
| 9.0 / 14 | Full | Partial | Full | Full | Partial | Partial | Partial | No | Full | Full | No | Full | Full | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Partial | Partial | Full | No | No | Partial | No | |
| 9.0 / 14 | Full | Full | Partial | Full | Full | Full | No | Partial | Partial | Full | No | Partial | Full | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Full | No | Unknown | Partial | Full | No | Full | Partial | No | |
| 9.0 / 14 | Full | Full | Partial | Partial | Full | Full | Partial | Partial | Partial | Full | Partial | No | Full | No | |
| 9.0 / 14 | Full | Full | Full | Full | Full | Full | Partial | Unknown | Partial | Full | No | Partial | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Full | Partial | Partial | Full | Partial | Partial | Full | Partial | No | Partial | No | |
| 9.0 / 14 | Full | Full | Full | Unknown | Full | Partial | Unknown | Partial | Partial | Full | Full | Full | Partial | No | |
| 8.5 / 14 | Full | Full | Partial | Full | Full | Full | No | Unknown | Full | Partial | No | Full | Partial | No | |
| 8.5 / 14 | Full | Full | Full | Full | Full | Full | No | No | Partial | Full | No | Partial | Partial | No | |
| 8.5 / 14 | Full | Partial | Full | Full | Full | Partial | No | No | Partial | Full | No | Full | Full | No | |
| 8.5 / 14 | Full | Full | Partial | Full | Full | Partial | Unknown | Unknown | Partial | Full | No | Full | Full | No | |
| 8.5 / 14 | Full | Full | Full | Full | Full | Partial | No | No | Partial | Full | No | Partial | Full | No | |
| 8.5 / 14 | Full | Full | Partial | Full | Partial | Full | Partial | No | Partial | Partial | Partial | Partial | Full | No | |
| 8.5 / 14 | Full | Full | Full | Full | Full | Partial | No | Unknown | Full | Partial | No | Partial | Full | No | |
| 8.5 / 14 | Full | Full | Full | Full | Partial | Partial | Partial | Full | Full | Partial | No | Unknown | Partial | No | |
| 8.5 / 14 | Full | Full | Partial | Full | Full | Full | No | No | Partial | Full | Partial | No | Full | No | |
| 8.5 / 14 | Full | Full | Full | Partial | Full | Partial | Partial | No | Partial | Full | Full | No | Partial | No | |
| 8.5 / 14 | Full | Full | Full | Full | Partial | Full | No | No | Full | Full | Partial | Partial | No | No | |
| 8.5 / 14 | Full | Full | Full | Partial | Partial | Partial | No | No | Partial | Full | Partial | Full | Full | No | |
| 8.0 / 14 | Full | Full | Full | Partial | Partial | Partial | Partial | No | Full | Full | No | No | Full | No | |
| 8.0 / 14 | Full | Full | Partial | Partial | Partial | Partial | Partial | Unknown | Full | Full | No | Full | Partial | No | |
| 8.0 / 14 | Full | Full | Full | Partial | Full | Partial | Partial | No | No | Full | No | Full | Partial | No | |
| 8.0 / 14 | Full | Full | Partial | Full | Full | Partial | No | No | Full | Full | No | No | Full | No | |
| 8.0 / 14 | Full | Full | Partial | Partial | Partial | Partial | No | Partial | Full | Full | No | Partial | Full | No | |
| 8.0 / 14 | Full | Full | Partial | Partial | Full | Partial | No | Partial | Partial | Full | No | Full | Partial | No | |
| 8.0 / 14 | Full | Full | Partial | Partial | Partial | Partial | Partial | Partial | Partial | Full | No | Full | Partial | No | |
| 8.0 / 14 | Partial | Partial | Full | No | Partial | Partial | Partial | Full | Partial | Partial | Full | Partial | Full | No | |
| 8.0 / 14 | Full | Full | Full | Partial | No | Partial | Partial | No | Partial | Full | Partial | Partial | Full | No | |
| 7.5 / 14 | Full | Partial | Full | Partial | Full | Partial | No | Full | No | Full | No | Partial | Partial | No | |
| 7.5 / 14 | Full | Full | Partial | Partial | Partial | Full | Partial | No | Full | Full | No | No | Partial | No | |
| 7.5 / 14 | Full | Full | Full | Full | Partial | Partial | Partial | Unknown | Partial | Full | No | No | Partial | No | |
| 7.5 / 14 | Partial | Partial | Full | Partial | Full | Partial | No | No | Partial | Full | Full | Full | No | No | |
| 7.5 / 14 | Full | Partial | Partial | Partial | Partial | Partial | No | No | Full | Full | Partial | Partial | Full | No | |
| 7.5 / 14 | Full | Full | Full | Partial | No | Partial | Partial | No | Full | Full | No | No | Full | No | |
| 7.5 / 14 | Full | Full | Partial | Partial | Full | Partial | No | No | Partial | Full | No | Partial | Full | No | |
| 7.5 / 14 | Full | Full | Partial | Partial | Full | Partial | No | No | Partial | Full | No | Partial | Full | No | |
| 7.5 / 14 | Full | Full | Full | Partial | Partial | Partial | Partial | No | Full | Full | No | No | Partial | No | |
| 7.5 / 14 | Full | Full | Partial | Partial | Partial | Partial | Full | No | Full | Full | No | No | Partial | No | |
| 7.5 / 14 | Full | Full | Partial | Partial | Partial | Partial | Unknown | No | Partial | Full | No | Full | Full | No | |
| 7.5 / 14 | Full | Partial | Full | Partial | No | Partial | Partial | No | Full | Full | No | Full | Partial | No | |
| 7.0 / 14 | Full | Partial | Full | Partial | No | Full | No | No | Partial | Full | No | Full | Partial | No | |
| 7.0 / 14 | Full | Partial | Full | Partial | Full | Full | No | No | Full | Full | No | No | No | No | |
| 7.0 / 14 | Full | Full | Partial | Full | Partial | Partial | Partial | Unknown | Full | Full | No | No | No | No | |
| 7.0 / 14 | Full | Partial | Full | Partial | Partial | Full | No | No | Full | Full | No | No | Partial | No | |
| 7.0 / 14 | Full | Full | No | Partial | Partial | Partial | No | No | Full | Full | No | Partial | Full | No | |
| 7.0 / 14 | Full | Full | Full | Partial | Partial | Partial | Partial | No | Full | Full | No | No | No | No | |
| 6.5 / 14 | Full | Partial | Partial | Partial | Partial | Full | No | No | Full | Full | No | No | Partial | No | |
| 6.5 / 14 | Full | Partial | Full | Partial | Partial | Partial | No | No | No | Partial | No | Full | Full | No | |
| 6.5 / 14 | Full | Partial | Partial | Partial | Partial | Partial | Partial | No | Partial | Full | No | No | Full | No | |
| 6.5 / 14 | Full | Full | Full | Partial | No | Partial | Partial | No | Full | Full | No | No | No | No | |
| 6.0 / 14 | Partial | Full | Full | Partial | Partial | Partial | Partial | Unknown | No | Partial | No | No | Full | No | |
| 6.0 / 14 | Full | Full | Partial | Partial | No | Partial | Partial | No | No | Full | No | Partial | Partial | No | |
| 6.0 / 14 | Full | Partial | No | Partial | Partial | Partial | No | No | Full | Full | Partial | No | Partial | No | |
| 6.0 / 14 | Full | Full | Partial | Full | Unknown | Full | Partial | Unknown | Partial | Partial | No | No | No | No | |
| 6.0 / 14 | Full | Partial | Partial | Partial | No | Partial | No | No | Partial | Full | Partial | No | Full | No | |
| 5.5 / 14 | Partial | Partial | Partial | Full | Partial | Partial | Partial | No | Partial | Full | No | No | No | No | |
| 5.5 / 14 | Full | Partial | Partial | Partial | No | Full | No | No | Full | Full | No | No | No | No | |
| 5.5 / 14 | Full | Partial | Partial | Partial | Partial | Partial | Partial | No | Partial | Full | No | No | No | No | |
| 5.0 / 14 | Full | Partial | Partial | Partial | Partial | Partial | No | No | Partial | Full | No | No | No | No | |
| 5.0 / 14 | Full | Full | Partial | Partial | No | No | No | No | Full | Full | No | No | No | No | |
| 5.0 / 14 | Full | Partial | Partial | Partial | Partial | Partial | No | No | Partial | Full | No | No | No | No | |
| 5.0 / 14 | Full | Partial | Partial | Partial | Partial | Partial | No | No | Partial | Full | No | No | No | No | |
| 4.0 / 14 | Partial | Full | Unknown | Partial | Unknown | Partial | Partial | Unknown | Partial | Partial | No | No | No | No | |
| 3.5 / 14 | No | Partial | No | No | Partial | No | No | No | Partial | Full | No | No | Full | No |
Head to head comparisons (114)
- Ada vs Decagon
- Ada vs Forethought
- Ada vs Maven AGI
- Ada vs Sierra
- Crescendo vs Decagon
- Crescendo vs Sierra
- Decagon vs Forethought
- Decagon vs Maven AGI
- Decagon vs Sierra
- Forethought vs Maven AGI
- Maven AGI vs Sierra
- Aisera vs Kore.ai
- ASAPP vs Cresta
- ASAPP vs Observe.AI
- Cresta vs NICE CXone
- Cresta vs Observe.AI
- Kore.ai vs NICE CXone
- Kore.ai vs Yellow.ai
- NICE CXone vs Observe.AI
- NICE CXone vs Sprinklr
- Nurix AI vs Parloa
- Omilia vs Parloa
- Omilia vs Replicant
- Parloa vs Replicant
- Sprinklr vs Yellow.ai
- Freshworks vs Help Scout
- Freshworks vs Fin
- Freshworks vs Zendesk
- Help Scout vs Fin
- Help Scout vs Zendesk
- Fin vs Kustomer
- Fin vs Zendesk
- Kustomer vs Zendesk
- Brainfish vs Chatbase
- Brainfish vs Fini
- Brainfish vs My AskAI
- Chatbase vs Fini
- Chatbase vs My AskAI
- Fini vs My AskAI
- My AskAI vs Parahelp
- DigitalGenius vs Gorgias
- DigitalGenius vs Siena AI
- DigitalGenius vs Tidio
- Gorgias vs Siena AI
- Gorgias vs Tidio
- Siena AI vs Tidio
- Botpress vs Chatbase
- Botpress vs Kommunicate
- Botpress vs Tidio
- Chatbase vs Kommunicate
- Kommunicate vs Tidio
- Gradient Labs vs Lorikeet
- Fin vs Robylon AI
- Lorikeet vs Robylon AI
- Robylon AI vs SleekFlow
- Robylon AI vs Zendesk
- Sierra vs Wonderful
- ElevenAgents vs Retell AI
- Five9 vs NICE CXone
- Glia vs Quiq
- Glia vs NICE CXone
- KODIF vs Siena AI
- Gorgias vs KODIF
- Ada vs Quiq
- Decagon vs Fin
- Decagon vs Lorikeet
- Infobip vs Delight.ai
- BIK vs TextYess
- Konvo vs TextYess
- SleekFlow vs Spoki
- Spoki vs Wassist
- Assembled vs Zingtree
- Neople vs QueryPal
- MelodyArc vs Outverse
- Rauda vs Readyly
- Gallabox vs Zaapi
- Qualtrics vs Spring Labs
- Assembled vs Thread
- Cendra vs Inntelo AI
- Idle Booking vs Slang.ai
- BIK vs SleekFlow
- Konvo vs SleekFlow
- Gallabox vs SleekFlow
- Gallabox vs Spoki
- Gallabox vs Konvo
- BIK vs Spoki
- Fin vs Sierra
- Fin vs Lorikeet
- Lorikeet vs Sierra
- Ada vs Fin
- Ada vs Lorikeet
- Kore.ai vs Sierra
- Fin vs Kore.ai
- Decagon vs Kore.ai
- Cresta vs Decagon
- Cresta vs Sierra
- Decagon vs Gorgias
- Gorgias vs Fin
- Aisera vs Thread
- Cresta vs Forethought
- Forethought vs Kore.ai
- Assembled vs Forethought
- Forethought vs Zingtree
- Forethought vs SoundHound
- Crescendo vs Forethought
- Kore.ai vs Maven AGI
- Crescendo vs Maven AGI
- Maven AGI vs Zingtree
- Ada vs Parloa
- Decagon vs Parloa
- Qualtrics vs Salesforce
- Five9 vs Quiq
- Five9 vs Gnani.ai
- Five9 vs Retell AI



