Return Signals

Return Signals, marketed as Signals (returnsignals.com), is a proactive post-purchase concierge for direct-to-consumer brands. It turns customer questions and post-delivery check-ins into a single one-to-one iMessage or SMS thread that recommends, reassures, and keeps customers coming back, catching fit and quality issues before they turn into returns and converting return intent into exchanges. Most inbound and post-delivery conversations resolve with the agent, escalating to a human in the same thread when something unusual appears, and a backend agentic search grounds recommendations in product, order, and policy context. It connects to Shopify, Gorgias, Gladly, Loop, Redo, Listrak, EasyPost, and Slack, and runs every pilot as a refundable A/B test against a holdout. As an early Y Combinator-backed product it is treated at low confidence.