How much does Five9 cost?

Seat based subscription sold through sales, with AI Agents and Voice AI Agents priced on consumption. No public seat or consumption rates were retrieved this session. Analysts note the per seat model faces pressure as automation reduces agent headcount.

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Five9

Q: Who is Five9 for?

Enterprise contact centers, Regulated industries such as banking and healthcare, Mid market and enterprise CX teams

Also known as: Five9 Inc, Five9 Genius AI, Five9 Voice AI Agents

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Customer support agentpublicVerified 2026-07-08

Cloud native Intelligent CX Platform whose Genius AI suite and June 2026 Voice AI Agents deliver agentic self service with multi agent orchestration, a dial of trust, and live agent handoff.

Five9 is a cloud native Intelligent CX Platform, in market since 2001 and powering contact centers for more than 3,500 enterprises across 140 plus countries. Its Genius AI suite has evolved from Intelligent Virtual Agents to agentic self service: the June 2026 release of Voice AI Agents runs on a purpose built architecture designed for the agentic era, built to reason, take action and resolve customer requests, and powered by a harness that enables autonomous workflows through coordinated multi agent orchestration where specialized agents work together across complex, multi step journeys. An Agentic Experience Engine understands intent in real time, accesses data across systems and orchestrates personalized, goal driven journeys, while generative AI and retrieval augmented generation surface trusted answers from customer knowledge assets. A defining control is the dial of trust: businesses adjust autonomy from fully scripted (for regulated industries like banking and healthcare) up to high trust, where large language models manage multi step conversations and call APIs, always with friction free handoff to live agents. AI Agent Studio provides a unified environment to build, test, deploy and monitor Voice AI Agents, and a Trust and Governance layer plus robust reporting give regulated enterprises granular visibility and control.

Vendor details

Canonical URL

https://www.five9.com/

Funding status

Public company (NASDAQ: FIVN). FY2025 revenue 1.149 billion dollars, up 10 percent year over year, with enterprise AI revenue up 41 percent. CEO Amit Mathradas from February 2026.

Company status

public

Use cases & customers

Primary use cases

Voice AI self serviceContact center automationAgent assist and copilotOmnichannel customer supportPost interaction summarization

Target customers

Enterprise contact centersRegulated industries such as banking and healthcareMid market and enterprise CX teams

Deployment options

SaaSCloud

Integrations

Accesses data across enterprise systems and invokes APIs to perform actions, with multi event triggers and business rules across applications. A joint solution with Google Cloud integrates the Intelligent CX Platform with Gemini Enterprise and Vertex AI. Omnichannel across voice, digital, chat and social messaging.

Sources & related URLs

Research sources

https://www.five9.com/products/capabilities/ai-agents https://www.five9.com/products/capabilities/conversational-generative-agentic-ai https://www.five9.com/news/news-releases/five9-launches-breakthrough-new-release-voice-ai-agents-power-next-generation https://www.five9.com/news/news-releases/five9-launches-agentic-cx-ai-agents-can-reason-decide-and-take-action https://www.cmswire.com/contact-center/five9-debuts-agentic-voice-ai-agents-for-contact-centers/

Capability coverage

11.5 / 14 capabilities · 82%

Integrations & Tool CallingAI Agents access data across enterprise systems and call APIs to perform actions, with multi event triggers and business rules across applications and a Google Cloud integration (Gemini Enterprise, Vertex AI) (five9.com capability pages, CMSWire).	Full
Workflow OrchestrationVoice AI Agents run on a harness enabling autonomous workflows through coordinated multi agent orchestration, with specialized agents working across complex multi step journeys (Voice AI Agents launch, businesswire).	Full
Knowledge Grounding & RAGUses generative AI and retrieval augmented generation to identify and summarize trusted answers from customer knowledge assets (five9.com conversational-generative-agentic-ai).	Full
Human Oversight & GuardrailsThe dial of trust lets businesses set autonomy from fully scripted to high trust and keeps friction free handoff to live agents, with granular control for regulated industries (five9.com AI Agents, Agentic CX release).	Full
Security, Identity & GovernanceA Trust and Governance layer, granular visibility and control, and voice authentication via voice biometrics serve even the most regulated enterprises (five9.com, Agentic CX release).	Full
Observability & AuditabilityRobust reporting plus monitoring of Voice AI Agents in AI Agent Studio give granular visibility into agent behavior (Agentic CX release, CMSWire).	Full
Memory & State PersistenceThe platform carries customer context across systems and learns from every interaction, but a distinct long term agent memory store was not documented (five9.com, businesswire).	Partial
Deployment & Data ResidencyAn open cloud platform serving 140 plus countries, but self host or customer chosen data residency options were not documented this session (five9.com, businesswire).	Partial
Prebuilt Agents / Templates / PacksOffers a suite of prepackaged self service applications and code free tools to streamline IVA and AI Agent deployment (five9.com IVA data sheet, capability pages).	Full
Triggers & Channel CoverageMulti event triggers and business rules across applications drive automation across voice, digital, chat and social messaging channels (five9.com conversational-generative-agentic-ai).	Full
Model Flexibility & RoutingFive9 blends AI models and integrates Google Gemini and Vertex AI, but customer selectable model choice was not documented as a first class control (five9.com AI Agents, CMSWire).	Partial
APIs / SDKs / MCP ExtensibilityAI Agent Studio provides a unified build environment and the open platform exposes APIs and ecosystem flexibility for building and deploying agents (CMSWire, businesswire).	Full
Testing, Debugging & OptimizationAI Agent Studio is a unified environment to build, test, deploy and monitor Voice AI Agents (CMSWire, businesswire).	Full
Browser / Computer-useNo browser or computer use capability; Five9 agents operate over voice and digital CX channels (five9.com).	Unable to verify

Recent platform changes

No recent material changes tracked yet.

View all changes for Five9 →

Pricing

Seat based subscription sold through sales, with AI Agents and Voice AI Agents priced on consumption; no public rates retrieved this session.

per seat subscription editions plus consumption based AI Agent usage

Contact onlyHigh variable cost

Cost watchouts

Consumption based AI pricing can rise with automation volume even as seat counts fall, and premium editions and add ons carry higher rates.

Variable cost rationale

AI Agents and Voice AI Agents are consumption priced, so cost scales with automated interaction volume on top of per seat subscription fees.

Sales call required

Yes — required for paid access

Free / trial

No public free tier or self serve trial; demos and quotes through sales

Lowest paid plan

Not public; contact sales

Key ambiguities

Neither seat edition rates nor AI consumption rates are public, and the mix of seat plus consumption makes total cost dependent on automation share.

Verified 2026-07-08

Official pricing page

Data confidence: high