How much does Hello Patient cost?

No pricing page. The FAQ states usage based pricing that scales with conversation volume across SMS, voice and web chat, modeled on a sales call; Privia practices get network discounted pricing through Privia's own process.

What are the best alternatives to Hello Patient?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Hello Patient among voice agents are Zo (Zocdoc), Netic, Slang.ai, Sonant. Each is graded on the same public evidence, and no vendor pays for placement.

Does Hello Patient have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Hello Patient publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: By its own account, Hello Patient is SOC 2 Type 2 certified and HIPAA compliant. It signs a BAA with every practice and does not train models on PHI. It names no SSO, roles or permissions for the practice's own users, and the role based acc. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Hello Patient give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. Hello Patient publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: Every call is logged for review, and an audit log captures every conversation for compliance, beside an analytics reporting dashboard. Hello Patient names no per conversation view of the actions the agent took in the EHR. Hello Patient, hel. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Hello Patient require human approval before an agent acts?

Partial under the Agentic Index verification standard. Hello Patient publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: The practice draws the line between what the agent handles and what a clinician handles. Anything needing clinical judgment (dosing, side effects, prescriptions) is captured and escalated to a person on the team or routed per the practice's. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Hello Patient

Q: Who is Hello Patient for?

outpatient medical practices, PE-backed national provider groups, digital health and virtual care platforms, specialty clinics (urgent care, ENT, dermatology, orthopedics)

Also known as: HelloPatient, hellopatient.com, Patient Engagement Technologies Inc.

Visit site

Voice agentindependentVerified 2026-09-28

Entry priceContact salesFull pricing detail

Mia, Hello Patient's AI agent for medical, dental and veterinary practices, answers patient calls, texts and chat around the clock, books and reschedules into the EHR, verifies insurance, handles intake and bill pay, runs recall outreach, and escalates clinical questions to staff. SOC 2 Type 2 and HIPAA with a BAA; $22.5M Series A.

Hello Patient sells Mia, an AI agent for patient conversations across voice, text and web chat, used by medical, dental, behavioral health, optometry and veterinary practices. Mia answers inbound calls and messages around the clock, schedules, reschedules and cancels appointments, verifies insurance and collects intake details, handles bill pay and referrals, and runs outbound recall, no show and intake outreach from lists the practice provides. It reads patient records and calendars and writes appointments, new patient accounts and notes back into the EHR, natively in athenaOne and through FHIR and HL7 for systems such as ModMed, AdvancedMD, NextGen, eClinicalWorks and Zenoti.

The practice decides what the agent handles, and clinical questions are escalated to staff. Calls are logged and an audit log records every conversation, beside an analytics dashboard. Hello Patient states SOC 2 Type 2 certification and HIPAA compliance, signs a BAA with every practice, keeps PHI in its US hosted environment and does not train models on it. Implementation takes about six weeks and needs no engineering team, and pricing is usage based on conversation volume. The company is Patient Engagement Technologies Inc. of Austin, Texas, which also trades as Hello Fido. It raised a $22.5M Series A and has announced the acquisition of Converse Health.

Vendor details

Canonical URL

https://www.hellopatient.com

Funding status

$22.5M Series A (company announcement); Austin, Texas

Company status

independent

Use cases & customers

Primary use cases

patient appointment booking and reschedulinginbound call, text, and chat answeringpatient intake and billing conversationsrecall and re-engagement of lapsed patientsfront-office administrative automation for practices

Target customers

outpatient medical practicesPE-backed national provider groupsdigital health and virtual care platformsspecialty clinics (urgent care, ENT, dermatology, orthopedics)

Deployment options

SaaS

Integrations

Hello Patient integrates natively with athenaOne, reading records and calendars and writing appointments, reschedules, cancellations, new patient accounts and notes. FHIR and HL7 connect ModMed, AdvancedMD, NextGen, eClinicalWorks, Zenoti, Provet Cloud and others. Salesforce, HubSpot, Customer.io and Braze are supported too, with CSV exports where a practice system has no API.

In practice

Your front desk misses patient calls after hours and at lunch. Mia answers calls, texts and web chats around the clock and books, reschedules or cancels appointments straight into the EHR.

Your recall list keeps growing while staff are busy with patients in the office. Hello Patient runs outbound recall, no show and intake outreach from the lists and timelines your practice provides.

Your team wants routine requests handled but clinical questions kept with staff. You decide what Mia handles, and anything needing clinical judgment, such as dosing or prescriptions, is escalated to a person on your team.

Sources & related URLs

Research sources

https://www.hellopatient.com/ https://www.businesswire.com/news/home/20250904242038/en/Hello-Patient-Raises-$22.5-Million-Series-A-to-Fix-the-Front-Door-of-Healthcare-With-Conversational-AI https://www.fiercehealthcare.com/health-tech/hello-patient-secures-225m-investors-bet-ai-voice-agent-growth https://www.hellopatient.com/announcing-our-series-a

Agentic Index coverage score

5.0 / 14 capabilities · 36%

Integrations & Tool Calling	Full
Agents read patient records and calendars and write appointments, reschedules, cancellations, new patient accounts and appointment notes back into the EHR. They do this natively in athenaOne and through FHIR and HL7 for ModMed, AdvancedMD, NextGen, eClinicalWorks, Zenoti and others. Salesforce and HubSpot are supported as well. SourceHello Patient, hellopatient.com FAQ and homepageread 2026-09-28
Workflow Orchestration	Partial
The agent runs fixed patient flows (scheduling, reminders, intake, insurance verification, billing, referrals, recall) that Hello Patient maps to the practice's protocols during a six week implementation. Hello Patient names no branching, conditions, workflow builder or multi agent routing that the customer operates. SourceHello Patient, hellopatient.com Product page and FAQread 2026-09-28
Knowledge Grounding & RAG	Partial
The agent reads live patient records and calendars from the EHR for each conversation. It answers administrative questions (hours, directions, services) from protocols and content Hello Patient tunes with the practice at onboarding. Hello Patient names no knowledge base or retrieval layer that the practice maintains, and the context is assembled for each conversation. SourceHello Patient, hellopatient.com FAQread 2026-09-28
Human Oversight & Guardrails	Partial
The practice draws the line between what the agent handles and what a clinician handles. Anything needing clinical judgment (dosing, side effects, prescriptions) is captured and escalated to a person on the team or routed per the practice's protocols. Hello Patient names no step where staff approve an agent action before it commits. SourceHello Patient, hellopatient.com FAQread 2026-09-28
Security, Identity & Governance	Partial
By its own account, Hello Patient is SOC 2 Type 2 certified and HIPAA compliant. It signs a BAA with every practice and does not train models on PHI. It names no SSO, roles or permissions for the practice's own users, and the role based access in its DPA covers Hello Patient's internal controls. SourceHello Patient, hellopatient.com FAQ and DPAread 2026-09-28
Observability & Auditability	Partial
Every call is logged for review, and an audit log captures every conversation for compliance, beside an analytics reporting dashboard. Hello Patient names no per conversation view of the actions the agent took in the EHR. SourceHello Patient, hellopatient.com FAQ and Product pageread 2026-09-28
Memory & State Persistence	Not documented
Patient history and context come from the practice's EHR, CRM and PMS, which hold the practice's business record. Hello Patient names no memory that the agent keeps on its own. SourceHello Patient, hellopatient.com Product page and FAQread 2026-09-28
Deployment & Data Residency	Not documented
The service is hosted, with servers in the United States and PHI kept inside Hello Patient's environment. Customers cannot choose a region, and no dedicated or customer hosted option is offered. SourceHello Patient, hellopatient.com privacy policy and FAQread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
One agent, Mia, serves specialties including dentistry, dermatology, ENT, mental health, optometry, primary care, urgent care, veterinary and others, with a list of jobs it covers. Each specialty is a configuration of Mia that Hello Patient tunes for the practice, and there are no separate agents or templates for the customer to adopt. SourceHello Patient, hellopatient.com specialty and Product pagesread 2026-09-28
Triggers & Channel Coverage	Full
Inbound patient calls, texts and web chats are answered around the clock with no one at the practice starting the work. Outbound recall, no show and intake outreach runs from lists and timelines the practice provides. SourceHello Patient, hellopatient.com homepage and outbound intake pageread 2026-09-28
Model Flexibility & Routing	Not documented
For each practice, Hello Patient tailors the voice's personality, accent and speed. It names no model provider and offers no model choice. SourceHello Patient, hellopatient.com Product page and privacy policyread 2026-09-28
APIs, SDKs & MCP Extensibility	Not documented
There is no published API, SDK or MCP server for calling Hello Patient, and the site has no developer pages. Deployment needs no engineering team, with CSV exports or custom work for practice systems that lack an API. SourceHello Patient, hellopatient.com FAQ and sitemapread 2026-09-28
Testing, Debugging & Optimization	Not documented
Conversation testing and a pilot with real patients are steps of Hello Patient's six week implementation, run with the practice. Hello Patient names no test harness, scoring or experiments for the practice to run itself. SourceHello Patient, hellopatient.com FAQread 2026-09-28
Browser & Computer Use	Not documented
Practice systems are reached through API, FHIR and HL7 integrations or CSV exports. Hello Patient names no browser, desktop or computer control. SourceHello Patient, hellopatient.com FAQread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

usage (conversation volume across SMS, voice and web chat)

What is public

The billing axis (usage by conversation volume across SMS, voice and web chat) and the sales led motion; no rates, tiers or minimums are published.

Variable cost rationale

The FAQ states usage based pricing on conversation volume, but no rates are published.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Hello Patient

The closest documented capability profiles to Hello Patient among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Zo (Zocdoc)5.0 / 14Matches Hello Patient across all 14 documented capabilities
Netic5.5 / 14Fuller documented coverage on Observability & Auditability
Slang.ai5.5 / 14Fuller documented coverage on Security, Identity & Governance
Sonant5.5 / 14Adds documented Memory & State Persistence
Trapeze4.0 / 14A lighter documented profile than Hello Patient
Avoca6.5 / 14Adds documented Testing, Debugging & Optimization

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Hello Patient with other vendors →Compare all voice agents →See where Hello Patient ranks →

Data confidence: high

Head to head

Hello Patient vs Novoflow