Hello Patient

Hello Patient is a conversational AI company reinventing the front door of healthcare, the access layer of communication and scheduling that determines whether patients can actually get in to see a doctor. Its generative AI agents hold real conversations around the clock across voice, text, and chat, picking up every call, text, and chat so no patient waits and staff do not burn out. Rather than sending static reminders, the agents book and reschedule appointments, answer questions, handle intake, billing, and recall, and re-engage patients who have fallen through the cracks, all confined to clinically administrative, non-medical workflows and meeting healthcare's strict privacy and security standards as a HIPAA and SOC 2 Type 2 compliant platform. A newly rolled-out multi-agent architecture lets it run more complex workflows reliably. Built by a team that came out of Carbon Health, where CEO Alex Cohen rebuilt the call center infrastructure and managed patient communications, the company fine-tunes existing AI models specifically for healthcare and goes deep on specialties including urgent care, ENT and allergy, dermatology, orthopedics, primary care, med spas, and veterinary. It addresses the reality that roughly 42% of patient calls and texts go unanswered during busy hours. Scale has been rapid: from hundreds of conversations a day to 10,000-20,000, and 400,000+ total, with practices reporting more appointments booked, fewer no-shows, and staff freed for care. $22.5M Series A led by Scale Venture Partners.