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Intercom Fin

Also known as: Fin, Fin AI, Intercom Fin AI

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Customer support agentindependentVerified 2026-06-15

Intercom's standalone AI customer service agent with outcome-based pricing, knowledge grounding, multichannel support, simulation-based testing, and enterprise-grade handoff and escalation.

Vendor details

Canonical URL

https://fin.ai

Category

Customer support agent

Pricing model

Sales-led

Company status

independent

Use cases & customers

Target customers

support leadersCX operationsenterprise

Deployment options

SaaS

Sources & related URLs

Research sources

https://fin.ai https://www.intercom.com/pricing https://www.intercom.com/help/en/articles/7837535-fin-ai-agent-faqs https://www.intercom.com/blog/headlines-from-pioneer-2025/

Recent platform changes

2026-06-15·Funding / partnershipVerified

Salesforce signed a definitive agreement to acquire Fin for about $3.6B, with closing expected in Salesforce fiscal Q4 2027.

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2026-06-10·Human approval / guardrailsVerified

Fin over Email added pre-live reply preview/testing, a dedicated Spam view with customizable spam guidance, and channel-specific guidance/escalation controls.

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2026-06-10·Workflow orchestrationVerified

Fin over Email now sends configurable follow-up emails to customers who go quiet, with delays from 1 hour to 30 days, across Email, Zendesk, Salesforce, Freshdesk, and HubSpot.

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Intercom Fin

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