How much does Numa cost?

Dealership sales motion; no rates published in retrieved materials.

What are the best alternatives to Numa?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Numa among voice agents are Avoca, Toma, Consio, EliseAI. Each is graded on the same public evidence, and no vendor pays for placement.

Does Numa give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Numa publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Real time visibility into performance, LiveCSI communication quality monitoring, and Smart Inbox visibility across every conversation, Numa and PR materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Numa require human approval before an agent acts?

Full under the Agentic Index verification standard. Numa publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Escalations hand humans the full transcript and customer context, the team works the same Smart Inbox as the AI, and the mobile app lets staff take over conversations anywhere, making human AI collaboration the core design, Numa materials 2. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Numa

Q: Who is Numa for?

franchise dealerships, dealership groups, service departments and BDCs, OEM dealer networks

Also known as: Numa AI, numa.com, Voice AI Operator, Smart Inbox

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Voice agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

The dealership voice AI with the largest installed base: a Voice AI Operator for complex multi turn and Spanish calls, a Smart Inbox unifying voice and text for the whole team, LiveCSI quality monitoring, and full context human handoffs. 1,000+ dealerships; Stellantis, GM, and BMW approved.

Numa is an AI platform for automotive dealerships whose Voice AI Operator runs customer conversations across voice, text, and messaging: complex multi turn calls with topic changes, Spanish language support for bilingual markets, live service calendar booking, and follow up texts, with escalations that hand humans the full conversation transcript and customer context so callers never repeat themselves.

Its Smart Inbox, introduced as the first voice AI with one, gives dealerships a single place to see and collaborate on every customer conversation, while LiveCSI monitors communication quality and satisfaction in real time and a mobile app puts the same inbox and AI capabilities in the hands of service advisors, BDC reps, parts staff, and managers anywhere in the dealership, eliminating missed call and delayed callback bottlenecks. Numa specializes in the hardest interactions: missed calls, upset service customers, and emotionally complex conversations. Trusted by 1,000+ dealerships across the US and Canada with Stellantis, GM, and BMW partner and approved vendor integrations. Numa publishes self favoring category rankings, which the Index treats as landscape material only.

Vendor details

Canonical URL

https://www.numa.com

Funding status

Mature platform with the largest installed base in dealership voice AI per third party comparison: 1,000+ dealerships across the US and Canada, with partner and approved vendor integrations with Stellantis, GM, and BMW

Company status

independent

Use cases & customers

Primary use cases

dealership call answering and missed call rescueservice appointment schedulingunified voice, text, and messaging inboxcommunication quality monitoring (LiveCSI)bilingual (Spanish) customer conversations

Target customers

franchise dealershipsdealership groupsservice departments and BDCsOEM dealer networks

Deployment options

cloud platformmobile app for dealership staff

Integrations

Strong dealership management system integrations plus OEM partner and approved vendor status with Stellantis, GM, and BMW; books against live service calendars and sends follow up texts; the Smart Inbox unifies voice, text, and messaging conversations in one place, with a full featured mobile app giving service advisors, BDC reps, parts staff, and managers the same inbox and AI capabilities anywhere in the dealership.

Sources & related URLs

Research sources

https://www.numa.com https://tools.prnewswire.com/en-us/live/28399/release/20251124SF30363 https://www.numa.com/blog/ai-voice-agents-dealerships-buyers-guide

Agentic Index coverage score

5.0 / 14 capabilities · 36%

Integrations & Tool Calling	Full
Strong DMS integrations per third party comparison, OEM partner and approved vendor integrations with Stellantis, GM, and BMW, and live service calendar booking, Numa and PR materials 2026-07-22
Workflow Orchestration	Partial
The Voice AI Operator handles complex multi turn conversations end to end with booking and follow up texts, and the platform automates conversation driven operations, short of cross system workflow orchestration, Numa materials 2026-07-22
Knowledge Grounding & RAG	Unable to verify
No knowledge grounding or retrieval layer documented, Numa materials 2026-07-22
Human Oversight & Guardrails	Full
Escalations hand humans the full transcript and customer context, the team works the same Smart Inbox as the AI, and the mobile app lets staff take over conversations anywhere, making human AI collaboration the core design, Numa materials 2026-07-22
Security, Identity & Governance	Unable to verify
No security attestations or governance features documented, Numa materials 2026-07-22
Observability & Auditability	Full
Real time visibility into performance, LiveCSI communication quality monitoring, and Smart Inbox visibility across every conversation, Numa and PR materials 2026-07-22
Memory & State Persistence	Partial
The Smart Inbox understands every customer conversation across channels and carries conversational context (a caller referencing last month's visit gets a coherent connected response), short of a documented persistent memory layer, Numa materials 2026-07-22
Deployment & Data Residency	Unable to verify
Cloud platform with a mobile app; no self hosting or data residency options documented, Numa materials 2026-07-22
Prebuilt Agents, Templates & Packs	Unable to verify
No prebuilt agent or template library documented, Numa materials 2026-07-22
Triggers & Channel Coverage	Full
Conversations span voice, text, and messaging in both directions, including missed call rescue and automated follow up texts, Numa materials 2026-07-22
Model Flexibility & Routing	Unable to verify
No customer facing model choice or routing documented, Numa materials 2026-07-22
APIs, SDKs & MCP Extensibility	Unable to verify
No public API, SDK, or MCP surface documented, Numa materials 2026-07-22
Testing, Debugging & Optimization	Unable to verify
LiveCSI monitors quality but no agent testing, simulation, or optimization tooling is documented, Numa materials 2026-07-22
Browser & Computer Use	Unable to verify
No browser or computer use capability documented; system access runs through integrations, Numa materials 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

not captured

What is public

Nothing: retrieved materials cover the product and installed base but no plan structure or rates.

Variable cost rationale

No billing model captured; per store platform subscriptions are typical for the category but not documented for Numa.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-07-22

Related vendors

Alternatives to Numa

The closest documented capability profiles to Numa among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Avoca6.0 / 14Adds documented Prebuilt Agents, Templates & Packs and Testing, Debugging & Optimization
Toma3.0 / 14A lighter documented profile than NumaNuma vs Toma →
Consio7.5 / 14Adds documented Knowledge Grounding & RAG and Security, Identity & Governance, among others
EliseAI7.5 / 14Adds documented Knowledge Grounding & RAG and Prebuilt Agents, Templates & Packs
Equal AI5.5 / 14Adds documented Knowledge Grounding & RAG and Security, Identity & Governance, among others
Netic5.5 / 14Adds documented Knowledge Grounding & RAG and Prebuilt Agents, Templates & PacksNuma vs Netic →

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Numa with other vendors →Compare all voice agents →See where Numa ranks →

Data confidence: high

Head to head

Numa vs Toma Numa vs Netic