How much does Numa cost?

No pricing page and no published rates; sold through a demo.

What are the best alternatives to Numa?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Numa among voice agents are Avoca, Netic, EliseAI, Hello Patient. Each is graded on the same public evidence, and no vendor pays for placement.

Does Numa give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Numa publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Every handled call produces a full transcript and a task record, and a manager dashboard reports call volume, escalation rate and AI success rate by location beside real time CSI monitoring. Each team member gets a Numa number for calls and. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Numa require human approval before an agent acts?

Partial under the Agentic Index verification standard. Numa publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: Voice AI recognizes when a call needs a person and hands the receiving representative the full conversation transcript and relevant customer information, Numa flags threads that need a human to follow up, and staff work the same Smart Inbox. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Numa

Q: Who is Numa for?

franchise dealerships, dealership groups, service departments and BDCs, OEM dealer networks

Also known as: numa.com, Numa Smart Inbox, NumberAI, Inc.

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Voice agentindependentVerified 2026-09-28

Entry priceContact salesFull pricing detail

AI operating system for car dealerships. Voice AI answers calls and texts, resolves requests and writes them back to the DMS (CDK, Reynolds, Dealertrack, Tekion, Xtime), with a Smart Inbox, LiveCSI satisfaction monitoring and Service Advisor, Heat Case and Opportunity agents. 1,300+ dealership locations, by the company's count.

Numa sells an AI operating system for car dealerships. Its Voice AI answers inbound calls and texts, recovers missed calls, pulls customer, vehicle and repair order context from the DMS into every conversation, books appointments against real availability, gives repair order status and writes the outcome back to the DMS, with integrations covering CDK, Reynolds, Dealertrack, Tekion and Xtime. It can also place outbound calls for appointment reminders, declined service follow up and recall notices, and supports Spanish. When a call needs a person it hands the representative the full transcript, and every handled call produces a transcript and task record.

The Smart Inbox brings the dealership's calls and texts into one place for the whole team, with a mobile app for advisors, and LiveCSI monitors customer satisfaction in real time. Named agents extend the platform, with a Service Advisor Agent that drafts replies and chases follow ups, a Heat Case Agent that rescues deals going sideways, and an Opportunity Agent that surfaces and books declined and unsold work. Numa's team handles DMS integration, phone setup and training, and most dealerships go live in two to three weeks. The company, NumberAI, Inc., says it serves more than 1,300 dealership locations and has handled more than a billion calls and texts.

Vendor details

Canonical URL

https://www.numa.com

Funding status

Not stated on the company's site; NumberAI, Inc. reports 1,300+ dealership locations and 1B+ calls and texts handled

Company status

independent

Use cases & customers

Primary use cases

dealership call answering and missed call rescueservice appointment schedulingunified voice, text, and messaging inboxcommunication quality monitoring (LiveCSI)bilingual (Spanish) customer conversations

Target customers

franchise dealershipsdealership groupsservice departments and BDCsOEM dealer networks

Deployment options

cloud platformmobile app for dealership staff

Integrations

DMS integrations covering CDK, Reynolds, Dealertrack, Tekion and Xtime (about 90 percent of dealerships by Numa's count), with appointments booked and outcomes written back to the DMS; Smart Inbox and mobile app for dealership staff.

In practice

Your service lines ring through lunch and calls roll to voicemail. Numa's Voice AI picks up, pulls the customer and repair order from the DMS, books the appointment into an open bay and writes it back, so the advisor sees it on return.

A customer's repair has gone sideways and a bad survey is coming. LiveCSI catches the trouble in the conversation and the Heat Case Agent steps in to rescue it before the survey goes out.

Declined work from last month is sitting in the DMS. The Opportunity Agent surfaces it and books customers back in, while outbound calls handle appointment reminders and recall notices.

Sources & related URLs

Research sources

https://www.numa.com https://tools.prnewswire.com/en-us/live/28399/release/20251124SF30363 https://www.numa.com/blog/ai-voice-agents-dealerships-buyers-guide

Agentic Index coverage score

5.5 / 14 capabilities · 39%

Integrations & Tool Calling	Full
Voice AI connects to the DMS in real time, resolves the caller's request and writes it back to the DMS, booking appointments into open service bays without double booking and giving repair order status, with integrations covering CDK, Reynolds, Dealertrack, Tekion and Xtime and 90% DMS coverage across the industry by Numa's count. It also connects to the dealership's CRM and scheduler. SourceNuma, numa.com and /blog/ai-voice-agents-dealerships-buyers-guideread 2026-10-06
Workflow Orchestration	Partial
Voice AI runs each call from context lookup to booking and DMS write back, and when a customer hangs up Numa can send a text offering help, then follow up with a call if the text gets no answer. Separate agents draft advisor replies, rescue heat cases and surface declined work. These are the product's own flows, set up by Numa's team, and Numa describes no branching, workflow builder or coordination between agents that the dealership configures. SourceNuma, numa.com and /casestudies/team-gillman-uses-ai-agents-to-increase-revenue-reduce-headcount-and-boost-csiread 2026-10-06
Knowledge Grounding & RAG	Partial
Numa pulls full customer, vehicle and repair order context from the DMS into every call and text, with real time sentiment. Docs, the CRM and the help center are named as sources, but Numa describes no index or retrieval over them. The context is gathered for each conversation. SourceNuma, numa.comread 2026-10-06
Human Oversight & Guardrails	Partial
Voice AI recognizes when a call needs a person and hands the receiving representative the full conversation transcript and relevant customer information, Numa flags threads that need a human to follow up, and staff work the same Smart Inbox as the AI. At one store the team answered 93.8% of flagged threads. Numa names no step where an advisor approves an agent action or reply before it goes out. SourceNuma, numa.com/blog/ai-voice-agents-dealerships-buyers-guide and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06
Security, Identity & Governance	Not documented
No security or trust page is published, and the only published policies are the terms and the privacy policy. Numa names no attestation, SSO, roles or permissions for the inbox or the mobile app. SourceNuma, numa.comread 2026-10-06
Observability & Auditability	Full
Every handled call produces a full transcript and a task record, and a manager dashboard reports call volume, escalation rate and AI success rate by location beside real time CSI monitoring. Each team member gets a Numa number for calls and texts, so every customer conversation is kept in one record instead of across the CRM, scheduler, chat and call tracking. SourceNuma, numa.com/blog/ai-voice-agents-dealerships-buyers-guide and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06
Memory & State Persistence	Not documented
The customer history Numa surfaces comes from the DMS and the Smart Inbox's conversation record, which hold the dealership's business record. Numa describes no memory the agent keeps with its own scope and lifetime. SourceNuma, numa.comread 2026-10-06
Deployment & Data Residency	Not documented
Delivery is hosted, with a web inbox and a mobile app. Numa's team sets it up in two to three weeks, and most teams are proficient within 90 days. Numa names no region, choice of region, or dedicated or customer hosted option. SourceNuma, numa.comread 2026-10-06
Prebuilt Agents, Templates & Packs	Full
Named agents with separate jobs ship beside Voice AI. A Service Advisor Agent writes replies, surfaces the full history and chases follow ups, a Heat Case Agent rescues deals going sideways, an Opportunity Agent surfaces and books declined and unsold work, and an AI Appointment Agent engages customers and books service. Case studies name dealers such as Courtesy Auto, Willis Automotive, Norm Reeves, Team Gillman and Mike Rezi Nissan Atlanta. SourceNuma, numa.com, /casestudies and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06
Triggers & Channel Coverage	Full
Voice AI answers inbound calls and texts and recovers missed calls, and Numa can start outbound calls for appointment reminders, declined service follow up and recall notices without staff starting them. One store sent 31,389 outbound messages in 13 weeks and rescues 78.5% of callers who would otherwise reach voicemail. SourceNuma, numa.com/blog/ai-voice-agents-dealerships-buyers-guide and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06
Model Flexibility & Routing	Not documented
The models behind the agents are not published, and no model choice is offered. Numa describes the AI by what it does, such as reading full history and real time sentiment, not by what it runs on. SourceNuma, numa.com and /blog/ai-voice-agents-dealerships-buyers-guideread 2026-10-06
APIs, SDKs & MCP Extensibility	Not documented
No API, SDK, developer documentation or MCP server for calling Numa is published. Integrations run from Numa into the dealership's DMS, CRM and scheduler. SourceNuma, numa.comread 2026-10-06
Testing, Debugging & Optimization	Not documented
LiveCSI scores customer satisfaction across the dealership's conversations and an AI success rate is reported by location. Numa describes no test, scoring of agent changes or experiment surface. Its own figures include response time cut from 23 hours to under 10 minutes, an appointment booking rate above 80%, 70% of heat cases resolved and repair order dollars per advisor up by more than 35%. SourceNuma, numa.com and /blog/ai-voice-agents-dealerships-buyers-guideread 2026-10-06
Browser & Computer Use	Not documented
Dealer systems are reached through DMS, CRM and scheduler integrations. Numa describes no browser, desktop or computer control. SourceNuma, numa.comread 2026-10-06

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

not captured

What is public

The motion only: a demo request and a two to three week onboarding run by Numa's team; no plan structure or rates are published.

Variable cost rationale

No billing model captured; per store platform subscriptions are typical for the category but not documented for Numa.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Numa

The closest documented capability profiles to Numa among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Avoca6.5 / 14Adds documented Security, Identity & Governance and Testing, Debugging & Optimization
Netic5.5 / 14Adds documented Security, Identity & GovernanceNuma vs Netic →
EliseAI7.0 / 14Adds documented Security, Identity & Governance
Hello Patient5.0 / 14Adds documented Security, Identity & Governance
Trapeze4.0 / 14A lighter documented profile than Numa
Zo (Zocdoc)5.0 / 14Adds documented Security, Identity & Governance

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Numa with other vendors →Compare all voice agents →See where Numa ranks →

Data confidence: medium

Head to head

Numa vs TomaNuma vs Netic