How much does Hyro cost?

Subscription structured per skill and per channel with enterprise tiers; not publicly listed. Third party reviews report entry around $10K per month.

What are the best alternatives to Hyro?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Hyro among healthcare agents are Assort Health, Cedar, Cohere Health, Alaffia Health. Each is graded on the same public evidence, and no vendor pays for placement.

Does Hyro have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Hyro publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: SOC 2 Type II audited controls reported, BAAs with all healthcare customers, encryption at rest and in transit, role based access controls, and PII/PHI redaction, Hyro compliance materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Hyro give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Hyro publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Conversational Intelligence analytics on call drivers and knowledge gaps, complete audit logging, and full explainability of each response's logic path via the Clarity standard, Hyro materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Hyro require human approval before an agent acts?

Full under the Agentic Index verification standard. Hyro publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Triple C responsible AI framework (Clarity, Control, Compliance) restricts knowledge sources to eliminate hallucinations, with NLU smart routing to human staff for complex cases, Hyro payers docs 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Hyro

Q: Who is Hyro for?

health systems, healthcare payers, multi location practices

Also known as: Airbud Technologies, Adaptive Communications

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Healthcare agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

Responsible AI agents for health system patient access, powered by a self updating knowledge graph, resolving 85%+ of repetitive calls, chats, and SMS across 45+ health systems including Intermountain, Baptist Health, and Montefiore.

Hyro is an adaptive communications platform for healthcare providers and payers that deploys AI assistants across call centers, websites, mobile apps, and SMS. Instead of trained conversational flows, it ingests data from webpages, databases, and APIs into a proprietary self updating knowledge graph and layers NLU on top, enabling out of the box deployment in days with no training data.

Its Triple C responsible AI framework provides Clarity (full explainability of each response's logic path), Control (restricted knowledge sources that eliminate hallucinations), and Compliance (PII and PHI redaction). Assistants resolve scheduling, refills, physician search, and FAQ calls end to end with NLU based smart routing to staff for complex cases, and Conversational Intelligence analytics surface call drivers and knowledge gaps. SOC 2 Type II controls, BAAs, role based access, audit logging, and US only data residency options are reported.

Vendor details

Canonical URL

https://www.hyro.ai

Funding status

Venture backed

Company status

independent

Use cases & customers

Primary use cases

patient access call automationappointment scheduling and reschedulingprescription refill requestsphysician searchmember services for payers

Target customers

health systemshealthcare payersmulti location practices

Deployment options

SaaSUS-only data residency option

Integrations

Deep Epic, Cerner, and athenahealth integrations; ingests webpages, CSVs, databases, and APIs into its knowledge graph; deployed across call center, web, SMS, and mobile channels; available via Azure Marketplace.

Sources & related URLs

Research sources

https://www.hyro.ai/ https://www.hyro.ai/platform/ https://www.hyro.ai/payers/ https://intuitionlabs.ai/software/emerging-specialized-niche-categories/conversational-ai-and-virtual-health-assistants/hyro

Agentic Index coverage score

8.5 / 14 capabilities · 61%

Integrations & Tool Calling	Full
Integrates directly with healthcare systems including Epic, Cerner, and athenahealth, executing actions like appointment booking, and ingests webpages, CSVs, databases, and APIs, Hyro platform docs 2026-07-22
Workflow Orchestration	Partial
Resolves top call drivers end to end with smart routing for complex cases; conversation level automation rather than multi step back office orchestration, Hyro site 2026-07-22
Knowledge Grounding & RAG	Full
Proprietary self updating knowledge graph is the platform's flagship architecture, with customer selected knowledge sources grounding every response, Hyro platform docs 2026-07-22
Human Oversight & Guardrails	Full
Triple C responsible AI framework (Clarity, Control, Compliance) restricts knowledge sources to eliminate hallucinations, with NLU smart routing to human staff for complex cases, Hyro payers docs 2026-07-22
Security, Identity & Governance	Full
SOC 2 Type II audited controls reported, BAAs with all healthcare customers, encryption at rest and in transit, role based access controls, and PII/PHI redaction, Hyro compliance materials 2026-07-22
Observability & Auditability	Full
Conversational Intelligence analytics on call drivers and knowledge gaps, complete audit logging, and full explainability of each response's logic path via the Clarity standard, Hyro materials 2026-07-22
Memory & State Persistence	Unable to verify
No documented per patient memory across conversations; the self updating graph refreshes knowledge, not interaction history, Hyro docs 2026-07-22
Deployment & Data Residency	Partial
SaaS with US only data storage and processing options; no self host documented, Hyro compliance materials 2026-07-22
Prebuilt Agents, Templates & Packs	Full
Out of the box AI assistants requiring no training data, deployable in days, resolving over 85 percent of repetitive tasks, Hyro site 2026-07-22
Triggers & Channel Coverage	Full
Omnichannel assistants across call centers, websites, SMS, mobile apps, and web chat with 24/7 availability, Hyro site 2026-07-22
Model Flexibility & Routing	Unable to verify
Proprietary knowledge graph plus NLU stack; customers control knowledge sources but not model choice or routing, Hyro docs 2026-07-22
APIs, SDKs & MCP Extensibility	Unable to verify
API ingestion into the knowledge graph is documented, but no public developer SDK or MCP extensibility surface, Hyro docs 2026-07-22
Testing, Debugging & Optimization	Partial
Feedback loops with real time conversational data and knowledge gap identification support optimization, though no dedicated testing or evaluation tooling is documented, Hyro platform docs 2026-07-22
Browser & Computer Use	Unable to verify
Operates through conversational channels and system integrations, not browser or computer interface control, Hyro docs 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-08-05·IntegrationsVerified

Hyro partnered with ServiceNow to integrate its healthcare-specific AI agents directly into the ServiceNow platform. This integration enables health systems to deliver automated voice and digital self-service capabilities for patient access and administrative workflows.

Bears on: Integrations

View source

View all 1 change for Hyro →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Contact sales

skills / channels

What is public

No official pricing. IntuitionLabs describes per skill, per channel tiered subscriptions; the Retell healthcare roundup reports entry around $10,000 per month. Both are third party figures, not vendor published.

Cost watchouts

Per skill and per channel structure means adding use cases or channels raises the subscription; nonprofit discounts reported.

Variable cost rationale

Subscription structured per skill and per channel with enterprise tiers, so cost grows predictably with scope rather than per interaction; no public rates.

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-07-22

Related vendors

Alternatives to Hyro

The closest documented capability profiles to Hyro among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Assort Health10.0 / 14Adds documented Memory & State PersistenceHyro vs Assort Health →
Cedar6.5 / 14A lighter documented profile than Hyro
Cohere Health7.5 / 14Fuller documented coverage on Workflow Orchestration
Alaffia Health9.0 / 14Adds documented Memory & State Persistence and APIs, SDKs & MCP Extensibility
Ambience Healthcare7.0 / 14Adds documented Memory & State Persistence
Anterior7.0 / 14Fuller documented coverage on Workflow Orchestration

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Hyro with other vendors →Compare all healthcare agents →See where Hyro ranks →

Data confidence: high

Head to head

Hyro vs Assort Health Hyro vs Luma Health