How much does Hyro cost?

No public pricing; Hyro sells through a demo.

What are the best alternatives to Hyro?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Hyro among healthcare agents are Assort Health, Cedar, Hippocratic AI, Nym. Each is graded on the same public evidence, and no vendor pays for placement.

Does Hyro give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Hyro publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Guardrails record conversation logs, the sources cited in each answer and performance metrics to the Care Intelligence dashboard, and the actions agents take are logged too. Staff can drill from a trend down to a single conversation and the. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Hyro have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. Hyro publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: Hyro holds SOC 2 Type II and states HIPAA, CCPA and GDPR compliance and WCAG 2.1 AA accessibility. Personal data is redacted, and patient data is processed under BAAs with zero retention terms. Identity rules decide who can act for a patien. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Hyro require human approval before an agent acts?

Partial under the Agentic Index verification standard. Hyro publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: Anything beyond the protocols a team sets goes to a person, and human in the loop and transfer are named escalation paths. Teams set response overrides and clinical protocols, and refill and renewal requests go to the prescriber's inbox in. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Hyro

Q: Who is Hyro for?

health systems, healthcare payers, multi location practices

Also known as: Airbud Technologies, Care OnCue

Visit site

Healthcare agentindependentVerified 2026-10-21

Entry priceContact salesFull pricing detail

AI agents for health system patient access and outreach, more than 20 of them each owning one job, answering only from a knowledge graph of the organization's approved sources and acting inside Epic and other EHRs, with every answer traceable to its source.

Hyro, founded in 2018 at Cornell Tech, sells Care OnCue, a platform of AI agents for health systems, payers and their contact centers. More than 20 Agents OnCue each own one job, from routing and answers to appointments, registration, scheduling, prescriptions, referrals, billing, coverage and IT password resets and tickets, and they answer patient calls and chats around the clock. Outbound OnCue runs campaigns for reminders, overdue care, open referrals and bills. Every agent runs on ACE, Hyro's engine, which pairs a small language model of its own for reading intent with large language models for phrasing, and answers only from a knowledge graph of sources the customer approves.

Teams keep that knowledge current in Knowledge Studio, set response overrides and clinical protocols, and anything outside them goes to a person with the conversation attached. The agents work inside Epic, Oracle Health, athenahealth, MEDITECH, eClinicalWorks and NextGen, and in Salesforce, ServiceNow and the major contact center platforms. Care Intelligence scores every conversation for adherence, hallucinations and sentiment, and each answer can be traced to the sources behind it. Hyro holds SOC 2 Type II, reports $95M in funding and sells through a demo.

From our comparison video

Hyro vs Luma Health (2026): Which Should You Choose?

Our 4 minute video puts Hyro side by side with Luma Health. It covers what each one does and how each is priced, then when to choose which.

Recorded in October 2026. The profile here is live and updates as research is verified.

Read the full comparison →Watch on YouTube →Video library →Our YouTube channel →

Vendor details

Canonical URL

https://www.hyro.ai

Funding status

Venture backed

Company status

independent

Use cases & customers

Primary use cases

patient access call and chat automationappointment scheduling and reschedulingprescription refills and renewalsoutbound patient reminders and outreachmember services for payersIT help desk password resets and tickets

Target customers

health systemshealthcare payersmulti location practices

Deployment options

SaaS

Integrations

Epic (Cadence scheduling, order based scheduling, referrals, Willow prescriptions, In Basket refill and renewal requests, and Cheers outreach segments), Oracle Health, athenahealth (including athenaCommunicator), eClinicalWorks, MEDITECH and NextGen. Salesforce, ServiceNow, Microsoft Teams, Kyruus Health, symplr and Gozio Health. Contact center and telephony through Genesys, Five9, Cisco and Webex, NICE, Avaya, RingCentral, Amazon Connect and Twilio, over SIP, vXML and PSTN.

In practice

Your call center is swamped with scheduling calls. Hyro's Appointments and Scheduling agents book, confirm, reschedule and cancel visits in Epic under your existing scheduling rules, around the clock, and pass anything unusual to staff with the conversation attached.

Patients keep calling about prescriptions. Prescriptions OnCue pulls each patient's active prescriptions live from Epic, so no one needs an Rx number, and sends refill and renewal requests to the prescriber's In Basket without anyone on your team touching the call.

Patients miss follow ups and referrals go unscheduled. Outbound OnCue reaches them by voice and text before an appointment is missed, with reminders, overdue care outreach and help booking the specialty visit.

Your team needs to know why an agent gave a wrong answer. Care Intelligence scores every conversation, staff can drill down to the logic and sources behind each response, and the knowledge behind it can be corrected in Knowledge Studio.

Sources & related URLs

Research sources

https://www.hyro.ai/ https://www.hyro.ai/platform/agentic-communication-engine/ https://www.hyro.ai/platform/healthcare-ai-guardrails/ https://www.hyro.ai/platform/inbound-agents-oncue/ https://www.hyro.ai/platform/outbound-agents-oncue/ https://www.hyro.ai/integrations/ https://www.hyro.ai/solutions/prescriptions/ https://www.hyro.ai/hyro-subcontractors/ https://www.hyro.ai/about-us/

Agentic Index coverage score

8.5 / 14 capabilities · 61%

Integrations & Tool Calling	Full
In Epic, agents book, reschedule and cancel inside Cadence, run order based scheduling and complete referrals, pull a patient's active prescriptions live from Willow, and send refill and renewal requests to the prescriber's In Basket. Outbound campaigns run against Epic Cheers segments, and Hyro is listed on Epic's AI Agent Showroom. Hyro also connects to Oracle Health, athenahealth (including athenaCommunicator), eClinicalWorks, MEDITECH and NextGen, to Salesforce and ServiceNow, to Genesys, Five9, Cisco, NICE, Avaya, RingCentral, Amazon Connect and Twilio, and to Microsoft Teams, Kyruus Health, symplr and Gozio Health. Sourcehyro.ai/integrationsread 2026-10-21
Workflow Orchestration	Partial
Each Agent OnCue owns one workflow made of several healthcare tasks. ACE, the engine behind every agent, holds context across a multi step request and hands a caller to staff with the conversation attached. Hyro names no workflow builder, branching the customer configures or handoff from one agent to another. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21
Knowledge Grounding & RAG	Full
ACE answers through retrieval over a knowledge graph of the sources the customer approves, covering providers, specialties, locations, services, scheduling logic and an internal knowledge base, with a healthcare policy layer on top. Teams update that content in Knowledge Studio without a development cycle. Agents answer only from approved sources, never from open ended generation. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21
Human Oversight & Guardrails	Partial
Anything beyond the protocols a team sets goes to a person, and human in the loop and transfer are named escalation paths. Teams set response overrides and clinical protocols, and refill and renewal requests go to the prescriber's inbox in the EHR rather than being decided by the agent. Hyro names no step of its own where a person approves an agent action before it commits. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21
Security, Identity & Governance	Partial
Hyro holds SOC 2 Type II and states HIPAA, CCPA and GDPR compliance and WCAG 2.1 AA accessibility. Personal data is redacted, and patient data is processed under BAAs with zero retention terms. Identity rules decide who can act for a patient, such as a guardian or caregiver. Hyro names no SSO, roles or permission model for the customer's own staff. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21
Observability & Auditability	Full
Guardrails record conversation logs, the sources cited in each answer and performance metrics to the Care Intelligence dashboard, and the actions agents take are logged too. Staff can drill from a trend down to a single conversation and the logic behind each response. Care Intelligence also reports trending topics and the missing terms that point to knowledge gaps. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21
Memory & State Persistence	Partial
ACE keeps context through every turn of a conversation and across a multi step request, and a handoff to staff carries the conversation with it. A memory system is named among ACE's parts, but Hyro does not say what it keeps about a patient or for how long. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21
Deployment & Data Residency	Not documented
Every data processing subcontractor is in the United States, including Azure, Snowflake, MongoDB, Twilio and Datadog, and support comes from Hyro's affiliate in Israel. Data processing stays in that single region. Hyro names no region choice, customer environment or on premises option. Sourcehyro.ai/hyro-subcontractorsread 2026-10-21
Prebuilt Agents, Templates & Packs	Full
More than 20 Agents OnCue each own one job, among them Routing, Answers, Providers, Appointments, Registration, Scheduling, Prescriptions, Referrals, Billing, Coverage, Passwords and Tickets, and they deploy into the systems the customer already runs. Outbound OnCue adds ready campaigns for reminders, overdue care, open referrals and billing. Sourcehyro.ai/platform/inbound-agents-oncueread 2026-10-21
Triggers & Channel Coverage	Full
Inbound agents answer patient calls and chats around the clock, and no staff member has to start them. Outbound campaigns run on timing and status, such as an upcoming appointment, a prescription about to run out, a bill coming due or an open referral, across voice and digital channels. Sourcehyro.ai/platform/outbound-agents-oncueread 2026-10-21
Model Flexibility & Routing	Partial
ACE runs a small language model of Hyro's own, trained on patient access language, to read intent first, then draws on large language models for understanding and phrasing. Hyro picks the models, with Azure AI services and Anthropic's Claude web search among its subprocessors, and the customer does not choose them. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21
APIs, SDKs & MCP Extensibility	Not documented
Hyro connects to telephony over SIP, vXML and PSTN and syncs both ways with EHR, CRM and contact center systems. Hyro names no API, SDK or MCP server for building on it. Sourcehyro.ai/integrationsread 2026-10-21
Testing, Debugging & Optimization	Full
Every interaction is scored and flagged for quality concerns, including adherence to the team's protocols, hallucinations, harm and patient sentiment, and responses are checked for clinical bias. Teams see where conversations went off track and can update the knowledge behind them in Knowledge Studio. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21
Browser & Computer Use	Not documented
Agents act through EHR, contact center and CRM integrations. Hyro names no browser, desktop or computer control. Sourcehyro.ai/platformread 2026-10-21

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Product updates

August 5, 2026·IntegrationsVerified

Hyro partnered with ServiceNow to integrate its healthcare-specific AI agents directly into the ServiceNow platform. This integration enables health systems to deliver automated voice and digital self-service capabilities for patient access and administrative workflows.

Bears on: Integrations

View source

View all Hyro updates →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Contact sales

What is public

No prices, plans or billing basis are published; Hyro sells through a demo, and its ROI calculator page shows no prices. Third party per skill and $10,000 a month figures carried in July were removed.

Variable cost rationale

No billing basis or rate is published, so exposure cannot be checked from public pages.

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-10-21

Official pricing page

Related vendors

Alternatives to Hyro

The closest documented capability profiles to Hyro among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Assort Health8.0 / 14Fuller documented coverage on Workflow OrchestrationHyro vs Assort Health →
Cedar7.5 / 14Fuller documented coverage on Workflow Orchestration
Hippocratic AI7.5 / 14Fuller documented coverage on Workflow Orchestration
Nym7.5 / 14Fuller documented coverage on Workflow Orchestration
Ember Copilot9.0 / 14Fuller documented coverage on Workflow Orchestration and Human Oversight & Guardrails
Luma Health10.0 / 14Adds documented APIs, SDKs & MCP ExtensibilityHyro vs Luma Health →Video

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Hyro with other vendors →Compare all healthcare agents →See where Hyro ranks →

Data confidence: medium

Head to head

Hyro vs Luma HealthVideoHyro vs Assort HealthHyro vs InnovaccerHyro vs NotableHyro vs PolyAI