Readyly
Also known as: Sunlight Technologies, Readyly (Sunlight Technologies)
Network of secure, multilingual AI agents that automate customer and citizen service across web, chat, email, text, and phone for mid market companies and government agencies.
Readyly, from Sunlight Technologies, is a network of secure, multilingual AI agents that automate customer and citizen service for mid market companies and government agencies. Three roles cover the work: AI Agents engage customers or residents across web, chat, email, text, and phone in over 200 languages and resolve Tier 1 and Tier 2 tasks end to end; AI Co-Pilots give human staff real time context, GPT enhanced responses, and auto translation; and AI Analysts build and refine workflows, route requests between purpose built agents, tag interactions by topic, sentiment, and urgency, and surface analytics. Agents are trained exclusively on client provided data, with personally identifiable information stripped before processing and reinstalled only for final output, and the platform self installs in minutes and self heals from outcomes. For the public sector it automates permit requests, utility start and stop, inspection scheduling, code enforcement, and emergency updates. Readyly states it meets SOC 2 Type 2, HIPAA, GDPR, ISO 27001, and NIST AI RMF benchmarks.
Vendor details
Canonical URL
https://www.readyly.com
Category
Customer support agent
Funding status
Pre-Seed
Company status
private
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Integrates with major ticketing and helpdesk systems (a two minute Zendesk marketplace install), CRM, and government platforms including permitting, records, and communications systems; agents execute tasks such as permit requests and utility service changes.
Sources & related URLs
Capability coverage
9.5 / 14 capabilities · 68%
| Integrations & Tool CallingZendesk two minute marketplace install, CRM, permitting, records, communications, and government systems, executing permit and utility tasks (readyly.com, Zendesk marketplace) | Full |
|---|---|
| Workflow OrchestrationAI Analysts route requests between purpose built agents, execute workflows, and automate back office tasks, with automated configuration (readyly.com product) | Full |
| Knowledge Grounding & RAGagents trained exclusively on client provided data with grounded, context aware answers and a stated 99 percent accuracy (readyly.com resources) | Full |
| Human Oversight & GuardrailsAI Co-Pilots assist human staff, escalations route to the best fit team member, and automated alerts keep humans in control (readyly.com product) | Full |
| Security, Identity & Governancestates SOC 2 Type 2, HIPAA, GDPR, ISO 27001, and NIST AI RMF benchmarks, with PII stripped before processing and never stored (readyly.com government, Capterra) | Full |
| Observability & AuditabilityAI Analysts surface real time trends and tag interactions by topic, sentiment, and urgency with segmentation analytics (readyly.com product) | Full |
| Memory & State Persistenceself healing AI learns from outcomes and co-pilots provide customer history; not clearly persistent agent memory (readyly.com resources) | Partial |
| Deployment & Data Residencyused across the United States, Canada, the United Kingdom, and Europe with government grade compliance implying residency awareness; concrete deploy options not detailed (crunchbase, readyly.com) | Partial |
| Prebuilt Agents / Templates / Packsthree prebuilt agent roles plus government use case packs for permits, utility service, inspection scheduling, and code enforcement (readyly.com government) | Full |
| Triggers & Channel Coverageomni channel across web, chat, email, text, and phone in over 200 languages with emergency alerts and escalations (readyly.com resources and government) | Full |
| Model Flexibility & RoutingGPT enhanced but no user facing model choice or routing documented (readyly.com) | Unable to verify |
| APIs / SDKs / MCP Extensibilitya Zendesk app and system integrations, but no public developer API, SDK, or MCP documented (readyly.com, Zendesk marketplace) | Unable to verify |
| Testing, Debugging & OptimizationAI Analysts build and refine workflows and self healing AI continuously learns from outcomes; not a formal eval framework (readyly.com product) | Partial |
| Browser / Computer-useno browser or computer use capability documented (readyly.com) | Unable to verify |
Pricing
Contact sales
Automation as a service, sold via direct sales to mid market and government; specifics undisclosed.
Cost watchouts
Managed fine tuning, integration, and per volume scaling drive total cost; quoted directly.
Variable cost rationale
Pricing is undisclosed; as a support automation service, cost likely scales with interaction or resolution volume and channels, but no public metering detail exists.
Sales call required
Yes — required for paid access
Free / trial
No public free tier; a Zendesk marketplace app installs in about two minutes but platform pricing is sales led.
Lowest paid plan
None public (a Zendesk marketplace agent assist add on exists separately).
Key ambiguities
No public pricing; sold via direct sales with managed fine tuning. A separate Zendesk agent assist app is available on the marketplace.
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