Robylon AI

Included quota

Starter 300 credits, Pro 500 credits, Business 4,500 credits, Enterprise custom

What is public

Four workspace tiers with dollar rates and credit allocations, three human seat tiers with dollar rates, three add ons with dollar rates, a full feature comparison table across every plan, and an FAQ describing how credits are consumed.

Billing mechanics

Credits are the unit. Every AI processed message consumes credits at a base processing cost plus a model usage cost that varies by model. Workspace plans carry a monthly credit allocation and extra credits are bought in 1,000 credit bundles at 25 dollars. Human agent seats are an optional separate line at 19, 49 or 89 dollars per seat per month and can be mixed across tiers on one workspace. Annual billing carries a stated discount on plans and 10 percent on add ons.

Variable cost rationale

Two independent meters. Credits are consumed per message at a cost that varies by which model handles the turn, so the same conversation can cost different amounts and the published chats per month figures are explicitly approximations. Human agent seats are a second bill at 19, 49 or 89 dollars each. A team scaling volume and headcount together is exposed on both axes at once, and voice is the least predictable channel of the set.

Additional watchouts

Audit logs, single sign on, custom data retention and bring your own LLM are all Enterprise only, so a mid market buyer with a compliance requirement is pushed to a quoted contract regardless of volume. Voice on phone calls needs Business and voice on WhatsApp calls needs Enterprise. Pro and Business share the same 40 MB knowledge base ceiling despite a four fold difference in permitted knowledge sources.

Overage / add-ons

AI agent responses pause when credits are exhausted while the human agent inbox keeps working. Top up in 1,000 credit bundles at 25 dollars or move up a tier. Balance alerts at 50 percent, 20 percent and zero.

Sales call required

Mixed (some tiers require a call)

Free / trial

Starter, free forever, 300 credits a month, chat channel only

Lowest paid plan

Pro, 25 dollars a month, 500 credits, approximately 67 chats

Commercial notes

The vendor positions its effective cost per AI resolution at 0.10 to 0.30 dollars against competitor resolution pricing it cites for Intercom and Zendesk. Those competitor figures are the vendor's own characterisation of third party pricing and are not verified here. The platform is usable with zero human seats, escalating out to an existing helpdesk instead, which is the cheapest configuration and is stated plainly in the vendor's own FAQ.

Key ambiguities

THREE CONTRADICTIONS ON THE VENDOR'S OWN PRICING PAGE, all found 22 Aug 2026. One, the Starter plan is stated three different ways: 0 dollars with 300 credits in the monthly view, 0 dollars with 500 credits in the annual view, and 15 dollars a month with 300 credits in the page's own FAQ. Two, the annual toggle prices Pro at 67.50 dollars a month against 25 dollars billed monthly, an increase rather than the advertised 10 percent saving. Three, the annual Pro card and the annual Business card both state the identical 42k credits on purchase. The monthly view is treated as canonical here because it is internally consistent and matches the comparison table.

Cancellation / refund

Not published. No cancellation or refund terms appear on the pricing page, and the terms of service page was not read in this pass.

Support SLA / resale

Priority support and SLAs are Enterprise only, as is a dedicated account manager. Email support starts at Pro. Starter is community and documentation only.

Missing data

No published price for voice minutes or per call, which matters because voice is a Business and Enterprise channel. No credit cost per message, only that it varies by model, so the approximately 40, 67 and 600 chats a month figures cannot be reconstructed and no estimator can be built. No Enterprise floor of any kind. No published annual contract terms, cancellation or refund policy.