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Sameday

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Voice agentindependentVerified 2026-07-01

Sameday is an AI phone and sales agent purpose built for the home service trades, answering calls, running outbound campaigns, and booking jobs with deep ServiceTitan and Jobber integration.

Sameday is a voice AI company built for one market: the home service trades, including HVAC, plumbing, roofing, solar, and pest control. Founded by the former chief marketing officer of a fast growing home services company and backed by Y Combinator, it frames itself as an AI workforce for the trades and centers on the problem those businesses feel most sharply, which is that a large share of inbound phone calls go unanswered and each missed call is a lost job. Sameday has answered more than two million calls in the trades and reports facilitating over one billion dollars in revenue for its customers.

Rather than a single bot, Sameday ships a set of role based agents. An AI Receptionist answers calls and books appointments, an AI Sales Agent sells memberships, negotiates payment plans, and upsells with persuasive scripting and objection handling, an AI CSR handles billing, rescheduling, follow ups, and reminders, and an AI Dispatcher prioritizes high value jobs and manages capacity. The agents work both inbound and outbound, with pre built outbound call and texting campaigns for instant lead response and relentless follow up, and they use an ultra human voice the company calls Pro Voice.

The platform is tuned for its vertical. It integrates deeply with the tools trades already run, including ServiceTitan, Jobber, Housecall Pro, and Service Fusion, and connects to other systems through an application programming interface, Zapier, and webhooks, so calls are logged, records updated, and follow ups triggered automatically. It grounds agents in an industry knowledge base trained on common home service scenarios, detects when a caller would rather speak to a human by reading tone and hesitation and transfers them, and provides call analytics tied to bookings and marketing. Reliability is engineered with four layers of fallback across the United States.

The trade offs follow from the vertical focus. Customization is bounded by a home services template, so the way the agent talks and routes calls is less flexible than a general purpose builder, and named security certifications and a self hosted option are not clearly documented. Pricing is handled through a demo and a custom quote, using flat monthly rates that scale with the business rather than per call or per minute charges, with plans commonly starting around several hundred dollars a month and setup included. Sameday fits trades businesses that want a ready to deploy sales and reception agent tuned to their industry, more than teams needing a flexible, build it yourself platform.

Vendor details

Canonical URL

https://gosameday.com

Company status

independent

Use cases & customers

In practice

An HVAC company routes overflow and after hours calls to Sameday's AI Receptionist, which answers every call, books service appointments straight into ServiceTitan, and stops high value emergency jobs from going to voicemail.

A roofing business runs a Sameday outbound texting and calling campaign that responds to new leads instantly and follows up relentlessly, turning storm season inquiries into booked inspections without adding staff.

A plumbing company uses Sameday's AI Sales Agent to sell service memberships and negotiate payment plans on inbound calls, handing off to a human the moment a caller signals they want one.

Sources & related URLs

Research notes

Score 6.5 (3F/7P/4N). VOICE LANE. VERTICAL play - AI phone/sales agent purpose-built for HOME SERVICE TRADES (HVAC/plumbing/roofing/solar/pest control/cleaning). YC-backed; founder = ex-CMO of fast-growing home-services co. Positions as 'the AI workforce for the trades.' Scale: 2M+ calls answered, $1.25B revenue facilitated, 92% booking rate (ServiceTitan). Fulls: Int (deep trade CRM/scheduling: ServiceTitan/Jobber/Housecall Pro/Service Fusion + any API + Zapier + webhooks + payment software + in-call booking actions), Pack (multiple pre-built ROLE-based agents: AI Receptionist/AI Sales Agent/AI CSR/AI Dispatcher + industry scenario templates + pre-built outbound/texting campaigns; differentiator = ready-made trade agents), Trig (inbound overflow/after-hours/24-7 + outbound call + texting campaigns + instant lead response + SMS + high concurrency stress-tested 100Ks simultaneous). Partials (7): Orch (multi-step sales/booking/dispatch/follow-up workflows + AI Dispatcher; bounded by FIXED home-services template, limited custom routing), Know (AI receptionist knowledge base + industry-trained logic + FAQ + custom scripts; vertical-templated, no rich retrieval), HITL (detects caller preference for human via tone/hesitation/repeated-questions -> seamless transfer + escalation paths; no formal approval gate), Sec (secure payment integration + serves healthcare/dental regulated verticals BUT no named SOC 2/HIPAA found - EVIDENCE-LIMITED), Obs (AI call analytics: track calls/bookings/marketing-attribution; not deep conversation intelligence), Mem (persists call notes + CRM records, recognizes returning callers; no first-class long-term memory), Ext (API + Zapier + webhooks; no SDK/MCP). N: Dep (cloud SaaS, overlays via external transfer; no self-host/on-prem/residency), Model (proprietary 'Pro Voice' single voice; no voice library/cloning/model choice), Eval (continuously improved on user feedback; no self-serve testing/sim/eval), Comp (no browser/computer use). Negatives (competitor critiques): fixed home-services template limits customization ('can't customize how it talks/routes beyond template'), narrow (not for software cos/agencies/general biz). Pricing sales_led (demo -> custom quote by call volume): FLAT MONTHLY (not per-call/per-min), 24/7 answering + booking + CRM integration + unlimited routine calls incl, no overage, setup incl; starts ~$449/mo (per Openmic). LOW variable cost exposure (flat monthly). 300_plus. public_partial. Versions: V4 campaigns feature; formerly V2 Pro-Voice. confidenceLevel medium (well-documented but vendor-reported claims 80% close/92% booking + Sec evidence-limited).

Capability coverage

6.5 / 14 capabilities · 46%

Integrations & Tool CallingSameday integrates deeply with home service tools including ServiceTitan, Jobber, Housecall Pro, and Service Fusion, connects to other systems through an application programming interface, Zapier, and webhooks, and books jobs and updates records during calls, so full.	Full
Workflow OrchestrationSameday runs multi step sales, booking, dispatch, and follow up workflows across its role based agents, but the logic is bounded by a home services template with limited custom routing, so partial.	Partial
Knowledge Grounding & RAGSameday grounds agents in an industry knowledge base trained on common home service scenarios and custom scripts, but a richer retrieval layer is not detailed, so partial.	Partial
Human Oversight & GuardrailsSameday detects when a caller prefers a human by reading tone, hesitation, and repeated questions and transfers them, with configurable escalation paths, but no formal action approval gate, so partial.	Partial
Security, Identity & GovernanceSameday securely integrates payment software and serves regulated verticals like healthcare and dental, but named security certifications such as SOC 2 or HIPAA are not clearly documented, so partial.	Partial
Observability & AuditabilitySameday provides call analytics that track calls, bookings, and which marketing drives revenue, but it is reporting rather than deep conversation intelligence, so partial.	Partial
Memory & State PersistenceSameday persists call notes and customer records to the connected system and recognizes returning callers, but a first class long term memory is not detailed, so partial.	Partial
Deployment & Data ResidencySameday is a cloud service that overlays an existing line through external call transfer, with no self hosted, on premises, or data residency option documented, so not documented.	Unable to verify
Prebuilt Agents, Templates & PacksSameday ships multiple prebuilt role based agents including an AI Receptionist, AI Sales Agent, AI CSR, and AI Dispatcher, along with industry scenario templates and prebuilt outbound and texting campaigns, so full.	Full
Triggers & Channel CoverageSameday answers inbound overflow and after hours calls around the clock and runs prebuilt outbound call and texting campaigns with instant lead response, tested against very high simultaneous call volumes, so full.	Full
Model Flexibility & RoutingSameday uses its own ultra human Pro Voice with no documented voice library, cloning, or choice of model or provider, so not documented.	Unable to verify
APIs, SDKs & MCP ExtensibilitySameday connects through an application programming interface, Zapier, and webhooks for deeper integrations, but a documented software development kit or Model Context Protocol surface is not evident, so partial.	Partial
Testing, Debugging & OptimizationSameday is continually improved on real user feedback but does not document a self serve testing, evaluation, or simulation harness, so not documented.	Unable to verify
Browser & Computer UseSameday operates over phone and text channels and has no browser or computer use capability, so not documented.	Unable to verify

Recent platform changes

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Pricing

Custom (flat monthly, from ~$449/mo)

Public — partialLow variable cost

Verified 2026-07-01

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Data confidence: medium