Spoki

Spoki is a WhatsApp first customer experience and conversational commerce platform built on the official Meta WhatsApp Business API, made by the Italian company NextAI Srl. It unifies AI agents for customer support, sales and voice, broadcast marketing campaigns, a conversational CRM with deal pipelines and tickets, product catalogs with in chat checkout and cart recovery, and multichannel orchestration across WhatsApp, Spoki Voice, Email, SMS, RCS, Instagram and TikTok in a single workspace. Its AI agents are trained on the customer's catalog, handle complex multi turn conversations, qualify leads and provide 24/7 support, while Spoki Voice runs a predictive power dialer that calls, qualifies prospects and books appointments in the same conversation as messaging. The platform ships a visual drag and drop flow builder, an automation engine with event triggers such as cart abandonment and payment confirmation, more than 100 native integrations including Shopify, WooCommerce, HubSpot and Salesforce plus thousands more through Zapier, Make and n8n, and a REST API, webhooks and a WebMCP endpoint that exposes ten tools to external AI agents such as ChatGPT and Claude. Spoki is an official Meta Tech Partner and Business Solution Provider with European data residency and GDPR native handling, unlimited operators on every plan, and public pricing that starts with a permanent free tier, a Service plan from nineteen euro per month and a Marketing plan from forty nine euro per month, plus pass through Meta conversation fees. Founded in 2021 and used by more than 4,500 businesses across 120 countries, NextAI raised a €5.5 million Series A in January 2025.