Spoki

More than 100 native integrations include Shopify, WooCommerce, HubSpot and Salesforce, with thousands more reachable through Zapier, Make and n8n, and a public REST API with signed webhooks covers anything else. The agent writes into commerce systems with authenticated actions instead of only looking things up. Product catalogs sync into the chat, checkout completes in the conversation, and cart recovery and payment confirmation events flow both ways between the store and the agent. Spoki Voice adds telephony, dialing out and booking appointments.

Sourcespoki.com/en/featuresread 2026-09-05

Orchestration runs on two layers, one deterministic and one agentic. The visual drag and drop flow builder and automation engine sequence multi step journeys on event triggers such as cart abandonment and payment confirmation, with conditional logic branching the path and A/B variants running inside it. Above that sit two AI layers, both generally available.

Language models handle conversation, and autonomous agents take actions, handling complex multi turn conversations, qualifying leads and completing commerce journeys from catalog through checkout. Spoki Voice extends the same orchestration to telephony. Its predictive power dialer calls, qualifies and books an appointment and then continues the thread on WhatsApp, so one journey crosses channels without restarting.

Sourcespoki.com/en/featuresread 2026-09-05

Agents are trained on the customer's product catalog, so they answer product questions, recommend items and complete a purchase from live inventory. Intent detection, sentiment analysis, auto replies, template generation and auto translation sit on top. There is no document knowledge base, website crawl, help center ingestion, retrieval architecture or source citation, so a support question that is not about an order or a product has no corpus behind it.

Sourcespoki.com/en/identikitread 2026-09-05

Conversations can pass from the bot to a person, but customers cannot control what the agent does before that. Bot to human handoff feeds a shared inbox where several operators and the AI work the same conversation thread. Routing rules decide where a conversation lands, and supervisor roles govern which people see and do what.

Every plan has unlimited operators, so escalation is not limited by license cost. Customers can author when a bot stops through the visual flow builder and its conditional logic. There is no guardrail configuration, content policy, approval gate or autonomy setting for the agent itself.

Sourcespoki.com/en/featuresread 2026-09-05

Access is role based, with operator and supervisor roles in the shared inbox. Webhooks are signed, data handling is GDPR native with EU data residency, and Spoki holds Official Meta Tech Partner status with certified WhatsApp Business API access. Spoki holds no security certification or attestation. There is no SOC 2, no ISO 27001, no trust center and no report to request. Meta Tech Partner and Business Solution Provider status is a commercial accreditation for API access from Meta's program, not an audit of Spoki's own controls.

Sourcespoki.com/en/identikitread 2026-09-05

Real time dashboards show campaign analytics and revenue per conversation attribution, so a team can see what the platform earned and where. Spoki calls both AI layers, the conversational models and the autonomous agents, observable and generally available, but does not say what that covers. There is no reasoning trace per conversation, no tool call log, no source attribution on an answer and no audit trail of configuration changes.

Sourcespoki.com/en/identikitread 2026-09-05

The conversational CRM holds one customer record and one conversation thread across every channel, with deal pipelines, tickets and full interaction history. An agent picking up a returning contact on WhatsApp sees what happened on the previous call or campaign, so the customer does not repeat themselves. The business loads, segments and queries the CRM as a database. There is no separate memory product, and the agent keeps nothing of its own between conversations.

Sourcespoki.com/en/featuresread 2026-09-05

Data stays in the EU, with GDPR native handling and European data residency as a headline commitment. Spoki positions itself as the European alternative to US WhatsApp platforms. There is one region and nothing for the customer to select. Spoki names no data center, offers no other region and no self hosted or private cloud option, and publishes no DPA or subprocessor list.

Sourcespoki.com/en/identikitread 2026-09-05

Spoki ships AI agent types for sales, support and voice, plus a custom option. The visual builder adds message templates and reusable flow templates. WhatsApp requires outbound templates to be approved in advance, so template management is a core part of the product. There is no catalog of agents for a customer to browse and put into service.

Sourcespoki.com/en/featuresread 2026-09-05

One inbox gathers WhatsApp on the official Meta Business API, Spoki Voice AI, Email, SMS and RCS, with Instagram and TikTok alongside. Spoki uses the WhatsApp Business API, not the mobile Business App, and only the API supports programmatic automation at volume. Work starts in three ways.

Conversations come in on any channel, the automation engine fires on cart abandonment, payment confirmation and similar commerce events, and outbound work runs through broadcast marketing campaigns and the Spoki Voice predictive power dialer, which places calls, qualifies prospects and books appointments. Spoki reports 15.3 million messages a month across 4,500 businesses in 120 countries.

Sourcespoki.com/en/identikitread 2026-09-05

Customers get no model selector, routing configuration or way to bring their own key, and no provider is named. Spoki has two AI layers, language models for conversation and autonomous agents that take actions, without saying whose models sit underneath either. The product is sold as a managed outcome, measured in open rates, recovery rates and attributed revenue, not as a configurable runtime.

Sourcespoki.com/en/identikitread 2026-09-05

Outside systems can call Spoki through a public REST API with signed webhooks. The API documentation is public as a Postman collection at a named URL, so an integrator can read the endpoints without a sales conversation. Spoki also supports MCP and WebMCP for AI agents, exposing ten tools at /api/webmcp so an external AI agent such as ChatGPT, Claude or Cursor can operate Spoki directly. Around these sit 100+ native integrations plus thousands more through Zapier, Make and n8n.

Sourcespoki.com/en/identikitread 2026-09-05

Testing covers campaigns, not agents. A/B tests run on message variants inside flows, and predictive send time optimization picks when to send, with real time dashboards and revenue per conversation attribution reading the result. A marketer can show one message outperformed another on a readable number. There is no simulation, staging environment, scenario suite, regression run or scored evaluation of an agent before it goes live.

Sourcespoki.com/en/featuresread 2026-09-05

Agents act through programmatic routes, with no browser control, hosted session or interface automation. Those routes are 100+ native integrations, a public REST API with signed webhooks, and catalog and checkout flows that write into the customer's commerce platform, reaching people over WhatsApp, Voice, Email, SMS, RCS, Instagram and TikTok. The WebMCP endpoint works the other way round. Its ten tools let an external AI browser agent operate Spoki, so another company's agent drives Spoki, and Spoki's own agent drives no interface.

Sourcespoki.com/en/identikitread 2026-09-05