How much does Luma Health cost?

Enterprise sales led; no public pricing.

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Luma Health

Q: Who is Luma Health for?

health systems, academic medical centers, specialty groups

Also known as: Spark, Navigator, Patient Success Platform

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Healthcare agentindependentVerified 2026-07-22

Operational AI platform for health systems whose Spark core orchestrates named agents (Navigator voice concierge, Document Flow, Order Management) across access, intake, engagement, and payments at 50+ health systems, with HITRUST r2 and SOC 2 Type II.

Luma Health's Operational AI platform, powered by its Spark AI core, coordinates agents and workflows across patient access, engagement, intake, and payment capture at 50+ health systems, saving over 2 million staff hours in 2025. Named agents include Navigator, a patient facing voice concierge that switches seamlessly between phone and SMS, completes outbound clinical workflows, and processes cancellations and rescheduling autonomously (automating 95 percent of after hours calls at UAMS); the Document Flow Agent, which classifies inbound faxes, matches them to patients, and triggers downstream workflows; and the Order Management Agent for referral and order orchestration. Spark is multi model (OpenAI GPT-4, Claude Opus, Deepgram, and others fine tuned for healthcare) with zero retention generative AI, and carries HITRUST r2, SOC 2 Type II, ISO 27001:2022, and TX-RAMP Level 2 certifications with ISO 42001 compliance built in. Customers design and govern their own multi agent workflows with drag and drop configuration.

Vendor details

Canonical URL

https://www.lumahealth.io

Funding status

Venture backed

Company status

independent

Use cases & customers

Primary use cases

patient access call automationfax and referral orchestrationappointment self service and reschedulingoutbound clinical outreachpayment capture

Target customers

health systemsacademic medical centersspecialty groups

Deployment options

SaaS

Integrations

Bidirectional integration with Epic, Oracle Health, eClinicalWorks, MEDITECH, athenahealth, NextGen, and Greenway Health; ingests from existing efax systems like RightFax; writes back to Epic including refill data and In Basket notifications.

Sources & related URLs

Research sources

https://www.lumahealth.io/newsroom/press-releases/luma-health-accelerates-the-shift-to-operational-ai-across-health-system-workflows/ https://www.lumahealth.io/introducing-spark-luma-ai/ https://go.lumahealth.io/patient-success-platform/ai-navigator/

Capability coverage

8.0 / 14 capabilities · 57%

Integrations & Tool CallingBidirectional integration with Epic, Oracle Health, eClinicalWorks, MEDITECH, athenahealth, NextGen, and Greenway, writing refill data back to Epic and automating In Basket notifications, Luma Epic and Spark docs 2026-07-22	Full
Workflow OrchestrationOperational AI executes complex work start to finish with shared context and orchestration across the EHR and downstream systems, coordinating agents across access, engagement, intake, and payments, Luma Operational AI release 2026-07-22	Full
Knowledge Grounding & RAGHealthcare fine tuned models with deep contextual awareness beyond IVR routing; no distinctive knowledge architecture documented, Luma materials 2026-07-22	Partial
Human Oversight & GuardrailsAgents determine next steps within customer predefined choices with staff visibility into the patient journey and AI governance committee resources, but no formal approval framework is documented, Luma Navigator docs 2026-07-22	Partial
Security, Identity & GovernanceHITRUST r2, SOC 2 Type II, ISO 27001:2022, and TX-RAMP Level 2 certified with Spark built for ISO 42001 compliance and zero retention generative AI, Luma Spark announcement 2026-07-22	Full
Observability & AuditabilityStaff get full visibility into the patient journey and workflow outcomes, but no per action audit console is documented, Luma Navigator docs 2026-07-22	Partial
Memory & State PersistenceShared context flows within orchestrated workflows but no persistent per patient agent memory is documented, Luma materials 2026-07-22	Unable to verify
Deployment & Data ResidencyEnterprise SaaS; no self host or residency options documented, Luma materials 2026-07-22	Partial
Prebuilt Agents, Templates & PacksNamed prebuilt agents (Navigator, Document Flow Agent, Order Management Agent, Fax Transform) with drag and drop agent configuration ready in minutes, Luma product docs 2026-07-22	Full
Triggers & Channel CoverageInbound faxes trigger downstream workflows by document type and business logic, referral processing triggers outreach and scheduling, and Navigator handles inbound and outbound voice with seamless phone to SMS switching in multiple languages, Luma product docs 2026-07-22	Full
Model Flexibility & RoutingSpark is documented as multi model generative AI using OpenAI GPT-4, Claude Opus, Deepgram and others fine tuned for healthcare, though customers do not choose or route models, Luma Spark announcement 2026-07-22	Partial
APIs, SDKs & MCP ExtensibilityCustomers design and govern their own multi agent workflows with drag and drop configuration, a builder surface without a documented public developer API or SDK, Luma Operational AI release 2026-07-22	Partial
Testing, Debugging & OptimizationAI governance evaluation resources are provided but no customer facing testing or evaluation tooling is documented, Luma materials 2026-07-22	Unable to verify
Browser & Computer UseOperates through EHR integrations and communication channels, not browser or computer interface control, Luma materials 2026-07-22	Unable to verify

Pricing

Contact sales

Contact onlyMedium variable cost

What is public

No public pricing. Luma publishes outcome figures: 2MM+ staff hours saved across 50+ health systems in 2025, 95% after hours call automation at UAMS, and a claimed 80% staff productivity lift.

Variable cost rationale

Platform subscription scoped to modules and site count with agent workflows layered on; cost grows with scope rather than per interaction; no public rates.

Sales call required

Yes — required for paid access

Free / trial

None public

Verified 2026-07-22

Data confidence: high