How much does Luma Health cost?

Enterprise sales led; no public pricing.

What are the best alternatives to Luma Health?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Luma Health among healthcare agents are AlethianAI, DeepCura, Infinx, Keragon. Each is graded on the same public evidence, and no vendor pays for placement.

Does Luma Health have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Luma Health publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: HITRUST r2, SOC 2 Type II, ISO 27001:2022, and TX-RAMP Level 2 certified with Spark built for ISO 42001 compliance and zero retention generative AI, Luma Spark announcement 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can Luma Health be self hosted or run in a private VPC?

Partial under the Agentic Index verification standard. Luma Health publishes some public evidence on deployment and data residency, but narrower than a documented self hosted or private VPC option. Evidence basis: Enterprise SaaS; no self host or residency options documented, Luma materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Luma Health

Q: Who is Luma Health for?

health systems, academic medical centers, specialty groups

Also known as: Spark, Navigator, Patient Success Platform

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Healthcare agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

Operational AI platform for health systems whose Spark core orchestrates named agents (Navigator voice concierge, Document Flow, Order Management) across access, intake, engagement, and payments at 50+ health systems, with HITRUST r2 and SOC 2 Type II.

Luma Health's Operational AI platform, powered by its Spark AI core, coordinates agents and workflows across patient access, engagement, intake, and payment capture at 50+ health systems, saving over 2 million staff hours in 2025.

Named agents include Navigator, a patient facing voice concierge that switches seamlessly between phone and SMS, completes outbound clinical workflows, and processes cancellations and rescheduling autonomously (automating 95 percent of after hours calls at UAMS); the Document Flow Agent, which classifies inbound faxes, matches them to patients, and triggers downstream workflows; and the Order Management Agent for referral and order orchestration.

Spark is multi model (OpenAI GPT-4, Claude Opus, Deepgram, and others fine tuned for healthcare) with zero retention generative AI, and carries HITRUST r2, SOC 2 Type II, ISO 27001:2022, and TX-RAMP Level 2 certifications with ISO 42001 compliance built in. Customers design and govern their own multi agent workflows with drag and drop configuration.

Vendor details

Canonical URL

https://www.lumahealth.io

Funding status

Venture backed

Company status

independent

Use cases & customers

Primary use cases

patient access call automationfax and referral orchestrationappointment self service and reschedulingoutbound clinical outreachpayment capture

Target customers

health systemsacademic medical centersspecialty groups

Deployment options

SaaS

Integrations

Bidirectional integration with Epic, Oracle Health, eClinicalWorks, MEDITECH, athenahealth, NextGen, and Greenway Health; ingests from existing efax systems like RightFax; writes back to Epic including refill data and In Basket notifications.

Sources & related URLs

Research sources

https://www.lumahealth.io/newsroom/press-releases/luma-health-accelerates-the-shift-to-operational-ai-across-health-system-workflows/ https://www.lumahealth.io/introducing-spark-luma-ai/ https://go.lumahealth.io/patient-success-platform/ai-navigator/

Agentic Index coverage score

8.0 / 14 capabilities · 57%

Integrations & Tool Calling	Full
Bidirectional integration with Epic, Oracle Health, eClinicalWorks, MEDITECH, athenahealth, NextGen, and Greenway, writing refill data back to Epic and automating In Basket notifications, Luma Epic and Spark docs 2026-07-22
Workflow Orchestration	Full
Operational AI executes complex work start to finish with shared context and orchestration across the EHR and downstream systems, coordinating agents across access, engagement, intake, and payments, Luma Operational AI release 2026-07-22
Knowledge Grounding & RAG	Partial
Healthcare fine tuned models with deep contextual awareness beyond IVR routing; no distinctive knowledge architecture documented, Luma materials 2026-07-22
Human Oversight & Guardrails	Partial
Agents determine next steps within customer predefined choices with staff visibility into the patient journey and AI governance committee resources, but no formal approval framework is documented, Luma Navigator docs 2026-07-22
Security, Identity & Governance	Full
HITRUST r2, SOC 2 Type II, ISO 27001:2022, and TX-RAMP Level 2 certified with Spark built for ISO 42001 compliance and zero retention generative AI, Luma Spark announcement 2026-07-22
Observability & Auditability	Partial
Staff get full visibility into the patient journey and workflow outcomes, but no per action audit console is documented, Luma Navigator docs 2026-07-22
Memory & State Persistence	Unable to verify
Shared context flows within orchestrated workflows but no persistent per patient agent memory is documented, Luma materials 2026-07-22
Deployment & Data Residency	Partial
Enterprise SaaS; no self host or residency options documented, Luma materials 2026-07-22
Prebuilt Agents, Templates & Packs	Full
Named prebuilt agents (Navigator, Document Flow Agent, Order Management Agent, Fax Transform) with drag and drop agent configuration ready in minutes, Luma product docs 2026-07-22
Triggers & Channel Coverage	Full
Inbound faxes trigger downstream workflows by document type and business logic, referral processing triggers outreach and scheduling, and Navigator handles inbound and outbound voice with seamless phone to SMS switching in multiple languages, Luma product docs 2026-07-22
Model Flexibility & Routing	Partial
Spark is documented as multi model generative AI using OpenAI GPT-4, Claude Opus, Deepgram and others fine tuned for healthcare, though customers do not choose or route models, Luma Spark announcement 2026-07-22
APIs, SDKs & MCP Extensibility	Partial
Customers design and govern their own multi agent workflows with drag and drop configuration, a builder surface without a documented public developer API or SDK, Luma Operational AI release 2026-07-22
Testing, Debugging & Optimization	Unable to verify
AI governance evaluation resources are provided but no customer facing testing or evaluation tooling is documented, Luma materials 2026-07-22
Browser & Computer Use	Unable to verify
Operates through EHR integrations and communication channels, not browser or computer interface control, Luma materials 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-08-26·Agent capabilityVerified

Luma Health launched its Summer 2026 release, introducing new Operational AI features that connect pre-visit preparation to in-clinic workflows. The update empowers the Navigator conversational AI agent to remind patients of outstanding balances and facilitate mobile payments, while also adding AI-powered copay determination and a customizable Check-In Builder.

Bears on: Agent capability

View source

View all 1 change for Luma Health →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Contact sales

What is public

No public pricing. Luma publishes outcome figures: 2MM+ staff hours saved across 50+ health systems in 2025, 95% after hours call automation at UAMS, and a claimed 80% staff productivity lift.

Variable cost rationale

Platform subscription scoped to modules and site count with agent workflows layered on; cost grows with scope rather than per interaction; no public rates.

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-07-22

Related vendors

Alternatives to Luma Health

The closest documented capability profiles to Luma Health among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

AlethianAI6.0 / 14A lighter documented profile than Luma Health
DeepCura7.0 / 14Fuller documented coverage on Model Flexibility & Routing
Infinx8.0 / 14Adds documented Browser & Computer Use
Keragon9.0 / 14Adds documented Testing, Debugging & Optimization
mdhub8.0 / 14Adds documented Memory & State Persistence
Qventus6.0 / 14A lighter documented profile than Luma Health

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Luma Health with other vendors →Compare all healthcare agents →See where Luma Health ranks →

Data confidence: high

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