How much does Heidi cost?

Free, Clinician (14 day trial) and Practice self-serve plans with monthly or annual billing, plus team and Enterprise plans by quote, priced in local currency on the pricing page. The Clinician rate on record, $150 per user per month billed annually, dates from July and is unconfirmed; check the local rate on the pricing page.

What are the best alternatives to Heidi?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Heidi among healthcare agents are Nabla, Prosper AI, Abridge, Ambience Healthcare. Each is graded on the same public evidence, and no vendor pays for placement.

Does Heidi support MCP and tool calling?

Full under the Agentic Index verification standard. Heidi publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Public developer documentation for the Heidi API (sessions with context and coding, transcription, consult and sectional notes, documents, templates, patient profiles, Ask Heidi) and a Heidi Widget with an SDK, plus a beta Usage API; the AP. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Heidi have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Heidi publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: The homepage lists SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR, Cyber Essentials Plus and UK Class I medical device status, with SSO available on the pricing page and team features on Practice. The reports themselves are requested thro. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can Heidi be self hosted or run in a private VPC?

Full under the Agentic Index verification standard. Heidi publishes public evidence of self hosted or private VPC deployment, along with data residency options for controlling where agent data is processed and stored. Evidence basis: The developer documentation maps regions for AU, US, EU, CA and UK, and custom hosting is offered on Enterprise. How a customer's region gets assigned is not stated. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Heidi

Q: Who is Heidi for?

clinicians, international practices, health systems

Also known as: Heidi Health, Heidi AI

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Healthcare agentindependentVerified 2026-09-28

Entry priceFree tier; Clinician $150 per user per month billed annually (July figure, unconfirmed); Practice, team and Enterprise plansFull pricing detail

AI care partner for clinicians: an ambient scribe in 110 languages with structured writeback to Epic, Oracle Cerner and athenahealth, Heidi Evidence for cited clinical answers, and Heidi Comms agents that answer patient calls and messages around the clock.

Heidi, founded in Melbourne, builds an AI care partner for clinicians that is used in 190 countries and 110 languages. The scribe captures consultations on phone, desktop (Heidi Desktop for macOS and Windows) or the Heidi Remote wearable and drafts notes from standard and advanced templates; clinicians keep a word library, pinned templates and auto-edit rules, and note insights group the corrections they keep making. Heidi Evidence answers clinical questions from journals and literature including Wiley, Cochrane, BMJ and NEJM.

Heidi Comms agents answer patient calls and messages 24/7, handle routine enquiries, bookings, reminders and follow-ups by phone and SMS, log every interaction with its transcript and outcome, and transfer the call to reception when a patient asks for a person; Comms is available by application rather than self-serve. Nothing goes to the patient until the clinician has read the recap and approved it.

Integrations write to the chart in Epic (structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku), Oracle Cerner (MPage components in PowerChart and FirstNet) and athenahealth (schedule sync and push to chart), with Altera, AlayaCare, eClinicalWorks, Veradigm and others, Availity eligibility checks, and Google and Microsoft 365 tools. A documented Heidi API and Widget SDK serve integration partners outside Australia and New Zealand, with regions for AU, US, EU, CA and UK. The vendor states SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR and Cyber Essentials Plus. In September 2026 Heidi raised US$340 million led by General Catalyst's Customer Value Fund, Blackbird and Headline, bringing total funding to US$436.6 million.

Vendor details

Canonical URL

https://www.heidihealth.com

Subcategory

Clinical documentation

Funding status

Independent, headquartered in Melbourne, Australia. Raised US$340 million in September 2026 (Series C and growth investment) led by General Catalyst's Customer Value Fund, Blackbird and Headline, for US$436.6 million raised to date; reported annual recurring revenue of US$50 million as of April 2026.

Company status

independent

Use cases & customers

Primary use cases

multilingual ambient documentationcited clinical decision supportglobal multi market deploymentpatient call coordination

Target customers

cliniciansinternational practiceshealth systems

Deployment options

SaaS with regional hosting (AU, US, EU, CA, UK)custom hosting on Enterprise

Integrations

Writes to the chart in Epic (structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku), Oracle Cerner (MPage components in PowerChart and FirstNet) and athenahealth (schedule sync and push to chart); also Altera, AlayaCare, Best Practice, Medical Director, eClinicalWorks, Veradigm, CareStack and others, Availity for eligibility, and Gmail, Google Calendar and Drive, Outlook, OneDrive and SharePoint. Full EHR integration access sits on the Practice plan, lite access on Clinician. Heidi API and Widget SDK for partners, closed to new integrations in Australia and New Zealand.

In practice

Your clinic documents in Spanish, Mandarin, and Arabic in the same day. Heidi supports 110 languages, the broadest coverage in the category, with the same workflow in each.

You want evidence at the point of care, not in a separate tab. Heidi Evidence answers clinical questions with citations from BMJ, NICE, and HealthPathways inside the documentation workflow.

A resident wants to trial an AI scribe without a budget line. Heidi's free tier includes unlimited transcription with standard templates, enough to run real clinic days before paying.

Sources & related URLs

Research sources

https://www.heidihealth.com/pricing https://www.heidihealth.com/blog/heidi-series-b https://www.veroscribe.com/blog/heidi-health-review-2026

Agentic Index coverage score

9.0 / 14 capabilities · 64%

Integrations & Tool Calling	Full
Heidi writes back to the chart through named EHR integrations. In Epic it offers structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku, in Oracle Cerner it writes back to MPage components in PowerChart and FirstNet, and with athenahealth it syncs schedules and pushes to chart. Altera, AlayaCare, eClinicalWorks, Veradigm and others are also named, along with Availity eligibility checks and Google and Microsoft 365 tools. Full EHR access sits on the Practice plan. Sourceheidihealth.com/en-us/integrationsread 2026-09-28
Workflow Orchestration	Partial
Scribe, Evidence and the Comms agents are separate products, each running its own fixed flow. The pricing page names Agent and Routine automation under a monthly usage allocation, but how routines are built or chained is not described. Sourceheidihealth.com/pricingread 2026-09-28
Knowledge Grounding & RAG	Partial
Heidi Evidence answers from journals and literature (Wiley, Cochrane, BMJ, NEJM), and patient context comes from the EHR list or a pasted copy per session. Evidence draws on sources the vendor curates and does not retrieve from the customer's own knowledge. Sourceheidihealth.comread 2026-09-28
Human Oversight & Guardrails	Full
Nothing goes to the patient until the clinician has read the recap and approved it, and the Comms agent transfers the call to the reception team as soon as a patient asks for a human. Sourceheidihealth.comread 2026-09-28
Security, Identity & Governance	Full
The homepage lists SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR, Cyber Essentials Plus and UK Class I medical device status, with SSO available on the pricing page and team features on Practice. The reports themselves are requested through the trust center at trust.heidihealth.com. Sourceheidihealth.comread 2026-09-28
Observability & Auditability	Full
Every Comms interaction is logged with its transcript and outcome, and every call keeps a full transcript and recording for review. No comparable action record is documented for scribe sessions. Sourcesupport.heidihealth.com/en/articles/13396153-heidi-commsread 2026-09-28
Memory & State Persistence	Partial
Per clinician stores carry across sessions: a word library, pinned and customized templates, and note insights that group the corrections a clinician keeps making. No lifetime or deletion path is stated, and auto-edit rules are settings applied as rules. Sourceheidihealth.comread 2026-09-28
Deployment & Data Residency	Full
The developer documentation maps regions for AU, US, EU, CA and UK, and custom hosting is offered on Enterprise. How a customer's region gets assigned is not stated. Sourceheidihealth.com/developers/additional-resources/region-mappingread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
Standard and advanced templates, template customization and team template sharing on Practice give clinicians ready note formats, and Scribe, Evidence and Comms are separate products. The templates are note formats the clinician uses and shares, not adoptable agents, and no agent catalog is documented. Sourcesupport.heidihealth.com/en/articles/8885030-heidi-s-pricing-plans-cost-and-featuresread 2026-09-28
Triggers & Channel Coverage	Full
Heidi Comms agents answer inbound patient calls and messages 24/7 and run outbound reminders and follow-ups by phone and SMS, and athenahealth schedules sync automatically. Sourcesupport.heidihealth.com/en/articles/13396153-heidi-commsread 2026-09-28
Model Flexibility & Routing	Not documented
No model provider is named and no customer model choice or routing is documented (provider undisclosed). Sourceheidihealth.com/developersread 2026-09-28
APIs, SDKs & MCP Extensibility	Full
Public developer documentation for the Heidi API (sessions with context and coding, transcription, consult and sectional notes, documents, templates, patient profiles, Ask Heidi) and a Heidi Widget with an SDK, plus a beta Usage API; the API and Widget are closed to new integrations in Australia and New Zealand. Sourceheidihealth.com/developersread 2026-09-28
Testing, Debugging & Optimization	Not documented
No customer evaluation or testing surface for the scribe or Comms agents is documented; usage and time-saved figures are the vendor's own measurements. Sourceheidihealth.comread 2026-09-28
Browser & Computer Use	Not documented
No browser or computer control is documented; Heidi reaches EHRs through named integrations, and Heidi Desktop is an app the clinician uses, not an agent operating other software. Sourceheidihealth.com/en-us/integrationsread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-09-29·Agent capabilityVerified

Heidi II began rolling out in English and French, turning the ambient scribe into an agent that takes a plain language request and carries it through, such as preparing the day's charts, chasing pathology results and filling referral forms. Saved tasks become Routines that run on a schedule, on an event or across a patient list. Clinicians choose between approving every step and letting routine work run, and prescribing, claims, deleting records and diagnosis always wait for sign off.

Bears on: Human approval / guardrails

View source

2026-08-14·Deployment / data residencyPartially Verified

Heidi Health launched its ambient AI medical scribe platform in Hong Kong. This regional expansion introduces its automated clinical documentation tools to a new market.

Bears on: Deployment / data residency

View source

View all 2 changes for Heidi →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Free tier; Clinician $150 per user per month billed annually (July figure, unconfirmed); Practice, team and Enterprise plans

seats (per user per month)

Free tierTrial available

Included quota

Free: unlimited transcription, standard templates and Evidence, with 10 actions a month for advanced templates, Ask Heidi, form filling and patient and session linking. Clinician: unlimited advanced templates and Ask Heidi, lite EHR access. Practice: full scribe functionality, team template sharing, document and session sharing, full EHR integration access.

What is public

The vendor publishes a pricing page in local currencies and a help article with the plan structure; the Clinician rate last recorded was $150 per user per month billed annually.

Billing mechanics

Self-serve per user subscriptions with monthly or annual billing on Clinician and Practice; team and Enterprise plans by quote with SSO and custom hosting.

Cost watchouts

Full EHR integration and team features sit on Practice, above Clinician; Heidi Comms is by application, not self-serve.

Variable cost rationale

Flat per user tiers with unlimited usage on paid plans; the only cap is the free tier's 10 monthly Pro Actions, which pushes an upgrade rather than metered overage.

Additional watchouts

Plan names changed in 2026 (Practice replaces the earlier team tier) and prices vary by currency; confirm the local rate on the pricing page.

Overage / add-ons

Free tier actions cap at 10 a month; agent and routine automation carries a monthly usage allocation, while scribing and Evidence queries never consume it.

Sales call required

Mixed (some tiers require a call)

Free / trial

Free forever tier; 14 day free trial on Clinician and Practice

Lowest paid plan

Clinician, last recorded at $150 per user per month billed annually

Commercial notes

Independent, Melbourne headquartered; US$340 million raised in September 2026 led by General Catalyst's Customer Value Fund, Blackbird and Headline, US$436.6 million to date.

Key ambiguities

Current rates and currencies are not confirmed: the help article defers to a pricing page that shows local-currency prices, and the $150 Clinician rate on record dates from July.

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Heidi

The closest documented capability profiles to Heidi among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Nabla7.5 / 14A lighter documented profile than HeidiHeidi vs Nabla →
Prosper AI10.0 / 14Adds documented Testing, Debugging & Optimization
Abridge6.5 / 14A lighter documented profile than HeidiHeidi vs Abridge →
Ambience Healthcare7.5 / 14Fuller documented coverage on Knowledge Grounding & RAG
Basys.ai7.5 / 14Fuller documented coverage on Prebuilt Agents, Templates & Packs
Scribeberry10.5 / 14Adds documented Model Flexibility & Routing and Browser & Computer Use

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Heidi with other vendors →Compare all healthcare agents →See where Heidi ranks →

Data confidence: high

Head to head

Heidi vs Freed Heidi vs Nabla Heidi vs Abridge Heidi vs Glass Health