Heidi
Also known as: Heidi Health, Heidi AI
Global ambient AI scribe supporting 2.5 million consults weekly in 110 languages, with cited clinical decision support (Heidi Evidence) and a genuinely useful free tier.
Heidi is a global ambient AI scribe expanding into what it calls an AI Care Partner, with a mission to double the world's healthcare capacity. Founded in Melbourne by Dr Thomas Kelly, a former vascular surgical resident, the company raised a $65 million Series B in October 2025 led by Point72 Private Investments at a $465 million valuation, bringing total funding to $96.6 million. Scale is the headline: Heidi supports more than 2.5 million consults a week in 110 languages across 190 countries, spanning 200 plus specialties, and reports 73 million consults handled over 18 months with clinician led adoption across the US, UK, Canada, Australia, and Europe. The broadest language support in the category is its clearest differentiator.
The product has grown beyond the note. Heidi Evidence, launched February 2026, adds clinical decision support with citations from BMJ, NICE, and HealthPathways at the point of care, and Heidi Comms, launched the same month, coordinates patient calls. The scribe itself generates structured notes from ambient capture with template customization and an Ask Heidi prompt tool. Known limits are equally clear: Heidi does not adaptively learn a clinician's writing style over time, Ask Heidi works as single prompt and response rather than conversational editing, and multi problem visits document less reliably than single problem encounters. Security posture includes HIPAA, ISO 27001, and SOC 2 Type II, with no audio stored after transcription.
Pricing restructured in February 2026 and moved upmarket. The free tier remains genuinely useful, with unlimited transcription and 10 Pro Actions a month. The main paid tier, formerly about $90 a month, is now Clinician at $150 per user per month billed annually, with an Evidence Plus tier reported near $40, a Practice tier adding EHR integrations, and custom Enterprise plans with SSO and custom hosting. Two gates matter for US buyers: push to chart EHR integration requires the upper tiers, and a signed organization wide Business Associate Agreement is reported as available only from the Practice tier upward.
Vendor details
Canonical URL
https://www.heidihealth.com
Category
Healthcare agent
Subcategory
Clinical documentation
Funding status
Independent, founded in Melbourne, Australia by Dr Thomas Kelly, a former vascular surgical resident. Raised $96.6 million total, including a $65 million Series B in October 2025 led by Point72 Private Investments at a $465 million valuation, with Blackbird, Headline, Latitude, Possible Ventures, and Archangel.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Push to chart EHR integrations with systems including Epic and Oracle Health are gated to the Practice and Enterprise tiers; individual tiers rely on templates and copy workflows. Supports 110 languages across 190 countries and more than 200 specialties, with Heidi Evidence providing cited clinical decision support from BMJ, NICE, and HealthPathways and Heidi Comms coordinating patient calls.
In practice
Your clinic documents in Spanish, Mandarin, and Arabic in the same day. Heidi supports 110 languages, the broadest coverage in the category, with the same workflow in each.
You want evidence at the point of care, not in a separate tab. Heidi Evidence answers clinical questions with citations from BMJ, NICE, and HealthPathways inside the documentation workflow.
A resident wants to trial an AI scribe without a budget line. Heidi's free tier includes unlimited transcription with standard templates, enough to run real clinic days before paying.
Sources & related URLs
Capability coverage
5.0 / 14 capabilities · 36%
| Integrations & Tool CallingPush to chart EHR integrations exist but are gated to Practice and Enterprise tiers; individual tiers use templates and copy workflows, Heidi docs 2026-07-06 | Partial |
|---|---|
| Workflow OrchestrationMulti product suite spanning Scribe, Evidence, and Comms covers stages of care delivery; fixed function rather than general orchestration, Heidi docs 2026-07-06 | Partial |
| Knowledge Grounding & RAGHeidi Evidence is a first class clinical decision support product with citations from BMJ, NICE, and HealthPathways at the point of care, Heidi docs 2026-07-06 | Full |
| Human Oversight & GuardrailsClinician reviews and edits generated notes; Ask Heidi is single prompt and response with no verification or provenance tooling, Heidi docs 2026-07-06 | Partial |
| Security, Identity & GovernanceHIPAA, ISO 27001, and SOC 2 Type II certifications with no audio stored after transcription; org wide BAA gated to upper tiers, Heidi docs 2026-07-06 | Full |
| Observability & AuditabilityNo audit trail or note provenance tooling documented; audio deleted after transcription, Heidi docs 2026-07-06 | Unable to verify |
| Memory & State PersistenceMultiple sources document that Heidi does not adaptively learn a clinician's writing style over time; notes generate from audio and selected template only, Heidi docs 2026-07-06 | Unable to verify |
| Deployment & Data ResidencySaaS across 190 countries with global compliance posture and custom hosting available on Enterprise, Heidi docs 2026-07-06 | Partial |
| Prebuilt Agents, Templates & PacksTemplates across 200 plus specialties with team templates on upper tiers; no adaptive depth, Heidi docs 2026-07-06 | Partial |
| Triggers & Channel CoverageAmbient capture on mobile and desktop in 110 languages plus Heidi Comms for patient calls; no event trigger system, Heidi docs 2026-07-06 | Partial |
| Model Flexibility & RoutingProprietary pipeline; no customer facing model choice or routing, Heidi docs 2026-07-06 | Unable to verify |
| APIs, SDKs & MCP ExtensibilityNo public developer API or SDK verified in current documentation, Heidi docs 2026-07-06 | Unable to verify |
| Testing, Debugging & OptimizationNo customer facing testing or evaluation tooling documented, Heidi docs 2026-07-06 | Unable to verify |
| Browser & Computer UseNo browser or computer use capability, Heidi docs 2026-07-06 | Unable to verify |
Pricing
Free tier; Clinician $150 per user per month billed annually (main paid tier); Evidence Plus reported near $40
seats (per user per month)
Included quota
Free includes unlimited basic transcription with standard templates and 10 Pro Actions monthly. Clinician adds unlimited Pro Actions, custom templates, and priority support. Practice adds EHR integrations and team features; Enterprise adds SSO, governance, and custom hosting.
What is public
The vendor posts its pricing page and the free tier terms; the $150 Clinician rate is broadly confirmed, but third party listings disagree on Practice and Evidence Plus rates after the restructure.
Billing mechanics
Self serve freemium with per user monthly subscriptions, an annual billing discount on Clinician, and custom quoted Practice and Enterprise tiers for teams needing EHR integration, org wide BAA, SSO, and custom hosting.
Cost watchouts
EHR push to chart requires the Practice or Enterprise tier, and an organization wide signed BAA is reported as available only from Practice upward, so US practices needing either pay above the $150 Clinician rate. Monthly billing runs higher than the annual $150 rate, and annual prepayments are not refunded on downgrade.
Variable cost rationale
Flat per user tiers with unlimited usage on paid plans; the only cap is the free tier's 10 monthly Pro Actions, which pushes an upgrade rather than metered overage.
Additional watchouts
The February 2026 restructure moved Heidi from the affordable end of the market to its upper half, and the two things US buyers most often need, EHR push and a signed BAA, are both gated above the headline tier.
Overage / add-ons
Free tier Pro Actions cap at 10 per month, after which advanced features lock until the next cycle; paid tiers are unlimited with no usage metering.
Sales call required
Mixed (some tiers require a call)
Free / trial
Free tier with unlimited transcription and 10 Pro Actions per month; 14 day free trial on paid plans
Lowest paid plan
Evidence Plus reported near $40 per user per month; Clinician $150 is the main scribe tier
Commercial notes
Independent, Melbourne founded, $96.6 million raised, $465 million valuation after the October 2025 Series B led by Point72. Supports 2.5 million consults weekly in 110 languages across 190 countries. February 2026 restructure moved the main paid tier from about $90 to $150.
Key ambiguities
Post restructure sources conflict: Practice is listed at $99 by one source and $180 by another, Evidence Plus at $40 appears in one listing, and the Clinician annual versus monthly split is described inconsistently. Anchor figures (free tier, $150 Clinician) are consistent.
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