Agentic Index
Feature taxonomy
The 14 buyer-facing dimensions for evaluating agentic AI capabilities. Use this taxonomy to compare vendors and understand the competitive landscape.
Vendor inclusion
Products must be shipping or in documented public beta to be included. We focus on AI agents with multi-step action, tool use, and autonomy — not single-turn chatbots.
Feature scoring
14 buyer-facing features, equal weight (7.1% each). Full = 1.0, Partial = 0.5, No/Unknown = 0.0. Coverage score is sum ÷ 14.
Pricing normalization
All data from public sources. Confidence levels reflect evidence clarity. Unknown means insufficient public sources — not capability absence.
Public-source research. Feature coverage is assessed from public vendor documentation, product pages, and analyst materials. Unknown means evidence was insufficient in reviewed sources — not that the capability is absent.
Action & orchestration
Integrations & Tool Calling
Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools.
Compare vendors →Workflow Orchestration
Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps.
Compare vendors →Triggers & Channel Coverage
How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools.
Compare vendors →Knowledge & context
Knowledge Grounding & RAG
Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers.
Compare vendors →Memory & State Persistence
Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer.
Compare vendors →Control & trust
Human Oversight & Guardrails
Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls.
Compare vendors →Security, Identity & Governance
RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy.
Compare vendors →Observability & Auditability
Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior.
Compare vendors →Deployment & Data Residency
Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting.
Compare vendors →Solution readiness
Prebuilt Agents, Templates & Packs
Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value.
Compare vendors →Platform extensibility
Model Flexibility & Routing
Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys.
Compare vendors →APIs, SDKs & MCP Extensibility
Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems.
Compare vendors →Testing, Debugging & Optimization
Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment.
Compare vendors →Specialist automation
Browser & Computer Use
Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone.
Compare vendors →