Question 1

What is Yellow.ai?

Accepted Answer

Yellow.ai is an enterprise agentic AI platform for automating both customer experience (CX) and employee experience (EX) conversations across more than 35 digital and voice channels. Rather than a single generalist bot, it is built around a multi-agent architecture meant to mirror how a real support organization is structured.

At the center sits the Orchestrator LLM, Yellow.ai's in-house agent model that acts as the manager: it routes each request, holds the brand voice, keeps context across topic shifts through a memory window, and hands off to specialized worker agents for narrower domains like billing, logistics, or technical support. Keeping each worker agent narrow is a deliberate choice to reduce hallucination and increase depth. Those agents act through secure function calling, connecting to enterprise CRMs and ERPs over REST or GraphQL so they can execute real transactions, such as processing a credit, instead of only describing a policy.

The platform is multi-LLM, drawing on a range of large language models and selecting the best fit for each task so a team is not locked into one provider's pricing or capabilities. For voice, Yellow.ai offers VoiceX, its human-like voice AI for complex autonomous conversations, with fast voice cloning and very broad language coverage. Agents are built, tested, and deployed through a no-code builder using natural-language prompts, with automated testing in the same interface.

Yellow.ai connects to enterprise systems through a large library of pre-built integrations and supports multimodal interactions across image, voice, document, and video. For live teams, it adds seamless human escalation plus an AI copilot that offers sentiment detection, coaching insights, and tone adjustment, alongside a support CRM that records full customer history.

Governance is built in through guardrails, Responsible AI principles, and compliance controls, and deployment is flexible across public cloud, private, and on-premise to meet requirements. Yellow.ai is widely adopted in Asia-Pacific and emerging markets, where multilingual, WhatsApp-first service is a practical necessity, and it serves large enterprises worldwide across CX and EX use cases.

Question 2

How much does Yellow.ai cost?

Accepted Answer

Dynamic tiers

Question 3

Who is Yellow.ai for?

Accepted Answer

enterprise, support teams

Question 4

What are the best alternatives to Yellow.ai?

Accepted Answer

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Yellow.ai among customer support agents are Cognigy, Lorikeet, Kore.ai, Zendesk. Each is graded on the same public evidence, and no vendor pays for placement.

Question 5

Does Yellow.ai have SOC 2, SSO and role based access control?

Accepted Answer

Full under the Agentic Index verification standard. Yellow.ai publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, HIPAA, GDPR and PDPA, with PII masked at the data layer, TLS 1.3 in transit and AES 256 at rest, role based access, SSO via Google, Microsoft, ADFS and Azure AD at platform level and AD, LDAP,. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Question 6

Can Yellow.ai be self hosted or run in a private VPC?

Accepted Answer

Full under the Agentic Index verification standard. Yellow.ai publishes public evidence of self hosted or private VPC deployment, along with data residency options for controlling where agent data is processed and stored. Evidence basis: Terms of service commit contractually to customer selected data residency across India, the Middle East, Asia, Indonesia, Singapore, the USA and the European Union, chosen by the customer at registration to meet legal, regulatory and contra. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Question 7

Can you bring your own model or route between providers with Yellow.ai?

Accepted Answer

Full under the Agentic Index verification standard. Yellow.ai publishes public evidence of bring your own model and bring your own key (BYOK), and of routing tasks between models or providers rather than being locked to one. Evidence basis: Multi LLM architecture spanning 15 plus large language models with the customer choosing the best fit model per task, stated expressly to preserve flexibility to adopt superior models as they emerge and to avoid single vendor pricing and ca. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Integrations & Tool Calling150 plus pre built enterprise integrations named to include Salesforce, Zendesk, Genesys and NICE, plus a documented deep integration with Epic on the healthcare surface, Yellow.ai platform and healthcare pages 2026-07-30	Full
Workflow OrchestrationAI Agent Builder is presented as design, orchestrate and deploy in one surface, driven by a goal first no code builder on a multi LLM architecture that produces dynamic goal oriented conversations rather than fixed scripts, Yellow.ai platform pages 2026-07-30	Full
Knowledge Grounding & RAGConversational KB is a named module delivering enterprise knowledge through agentic RAG, and the analytics layer closes the loop by intelligently generating knowledge base articles from analysed conversations, Yellow.ai platform pages 2026-07-30	Full
Human Oversight & GuardrailsSafe AI is named as the guardrail layer behind enterprise grade security and the platform is built around agent to human escalation in a contact centre context, but no approval gates, configurable autonomy ceiling or documented guardrail configuration surface was retrieved on the pages reviewed, Yellow.ai platform pages 2026-07-30	Partial
Security, Identity & GovernanceSOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, HIPAA, GDPR and PDPA, with PII masked at the data layer, TLS 1.3 in transit and AES 256 at rest, role based access, SSO via Google, Microsoft, ADFS and Azure AD at platform level and AD, LDAP, SAML and OAuth2 at bot level, plus documented penetration testing and vulnerability management covering WAF, DDoS, IPS and IDS, Yellow.ai enterprise security page and terms of service 2026-07-30	Full
Observability & AuditabilityThe Analyze module supplies agent performance analytics positioned as actively improving agents rather than passive dashboards, analysing conversations and optimising responses in real time, but no per decision reasoning trace, audit log or change auditing surface was retrieved, Yellow.ai platform pages 2026-07-30	Partial
Memory & State PersistenceFull conversational context is maintained across an interaction and preserved when the customer moves between channels, but this is session and cross channel context rather than a documented persistent agent memory store spanning conversations, Yellow.ai platform pages 2026-07-30	Partial
Deployment & Data ResidencyTerms of service commit contractually to customer selected data residency across India, the Middle East, Asia, Indonesia, Singapore, the USA and the European Union, chosen by the customer at registration to meet legal, regulatory and contractual requirements, with a documented default assignment rule where no choice is made, Yellow.ai terms of service 2026-07-30	Full
Prebuilt Agents, Templates & PacksIndustry specific prebuilt solutions are published for verticals such as healthcare, retail and banking alongside the 150 plus prebuilt integrations, but no agent template library, marketplace or named prebuilt agent catalogue was retrieved on the pages reviewed, Yellow.ai industry pages 2026-07-30	Partial
Triggers & Channel Coverage35 plus channels across 135 plus languages with context carried when a customer switches channel, for example email to WhatsApp or chat to voice, plus VoiceX voice agents and outbound calling with SMS and MMS as an initiating path, Yellow.ai platform pages and terms of service 2026-07-30	Full
Model Flexibility & RoutingMulti LLM architecture spanning 15 plus large language models with the customer choosing the best fit model per task, stated expressly to preserve flexibility to adopt superior models as they emerge and to avoid single vendor pricing and capability constraints, Yellow.ai platform pages 2026-07-30	Full
APIs, SDKs & MCP ExtensibilityOAuth2 and SAML support at bot level and a 150 plus integration surface indicate programmatic connectivity, but no public API reference, SDK or MCP surface was retrieved on the pages reviewed, Yellow.ai platform and enterprise security pages 2026-07-30	Partial
Testing, Debugging & OptimizationTwo named testing products ship on the platform: Yellow.ai Automated Testing positioned on shipping reliable agents faster, and AI Copilot for testing, debugging and refining agents, backed by the Analyze module optimising responses in real time, Yellow.ai platform pages 2026-07-30	Full
Browser & Computer UseNo browser control or computer use capability documented; agents act through the 150 plus integrations and 35 plus conversational channels rather than by operating a browser or a human interface, Yellow.ai platform pages 2026-07-30	Unable to verify

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