What are the best alternatives to LivePerson?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to LivePerson among customer support agents are Assembled, BIK, Gorgias, Konvo. Each is graded on the same public evidence, and no vendor pays for placement.

Does LivePerson support MCP and tool calling?

Full under the Agentic Index verification standard. LivePerson publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: A dedicated integrations and developer experience tier providing the Integration Hub, more than fifty data, connect and customise APIs, CRM connectors and custom functions. No MCP surface is documented. 2026-08-05. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does LivePerson require human approval before an agent acts?

Full under the Agentic Index verification standard. LivePerson publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: The architecture is built around AI and live human agents sharing one conversation with handoff between them, supported by a multi channel agent workspace, cobrowse and secure forms, and the company frames safe and responsible engagement as. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does LivePerson have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. LivePerson publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: GDPR and CCPA compliance are documented and the platform is sold specifically to large highly regulated consumer facing enterprises including banks, but TWO dedicated trust and certification searches returned no SOC 2, ISO 27001 or trust ce. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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LivePerson

Q: Who is LivePerson for?

large regulated consumer facing enterprises, banks and telcos, global brands with multi channel messaging

Also known as: LivePerson Conversational Cloud, LPSN, Connect to Messaging

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Customer support agentacquiredVerified 2026-08-05

Entry priceNot published; three tiers all requiring a custom quoteFull pricing detail

Enterprise digital customer conversation platform running about a billion interactions a month across fourteen messaging channels, with intent modelling, bot building and voice to message deflection, now being acquired by SoundHound AI.

LivePerson is the long standing enterprise platform for digital customer conversations, built for large, highly regulated, consumer facing brands including HSBC, Burberry, Chipotle and Virgin Media, and powering roughly a billion conversational interactions every month. Its Conversational Cloud combines AI automation with live human agents so a conversation can hand off between the two, and its channel breadth is the widest encountered anywhere in this index: web, in app, SMS, email, WhatsApp, Apple Messages for Business, Messenger, Instagram, Google RCS and Business Messaging, KakaoTalk, Line, Viber and WeChat.

The automation layer is mature rather than new. Intent Manager builds, optimises, analyses and discovers intent domain models; Conversation Builder creates bots from prebuilt industry specific templates through a point and click interface; KnowledgeAI grounds answers; and Connect to Messaging deflects inbound voice calls into messaging threads, which is a distinctive capability given how much enterprise volume still arrives by phone. An Integration Hub with more than fifty data and customisation APIs plus CRM connectors handles the systems side, and Report Center and Data Transporter carry the analytics.

The corporate situation is the single most important fact for any buyer. On 21 April 2026 LivePerson agreed to be acquired by SoundHound AI in an all stock merger at roughly $43 million equity value, about a 22 percent premium to its thirty day volume weighted average price. An amended and restated agreement signed 2 July 2026 restructured the deal into two sequential mergers after Israeli securities rules affecting Tel Aviv Stock Exchange held shares threatened months of delay; those holders now receive cash instead of stock. All foreign investment approvals, in Italy, Canada, Germany, the United Kingdom and finally Bulgaria on 20 July 2026, have been received, so the remaining conditions are LivePerson stockholder approval, Nasdaq listing of the new shares, an effective Form S-4 and a notes restructuring, with an outside closing date extendable to 5 December 2026.

The consistent criticism, independent of the merger, is cost and setup complexity. Reviewers from smaller businesses repeatedly flag it as inaccessible, and all three tiers are quote only with no free version or trial.

Vendor details

Canonical URL

https://www.liveperson.com

Company status

acquired

Use cases & customers

Target customers

large regulated consumer facing enterprisesbanks and telcosglobal brands with multi channel messaging

Deployment options

SaaScloud

In practice

Your customers reach you across fourteen different messaging apps depending on country and age group. LivePerson's channel coverage spans WhatsApp, Apple Messages, KakaoTalk, Line, Viber and WeChat alongside the western defaults.

Most of your volume still arrives by phone and your contact centre cost scales with it. Connect to Messaging deflects inbound voice calls into messaging threads rather than into a queue.

You need automation and human agents in the same conversation without a handoff that loses context. The platform is built around AI and live agents sharing one thread.

Sources & related URLs

Research sources

https://www.sec.gov/Archives/edgar/data/0001102993/000119312526167270/d148603d8k.htm https://www.sec.gov/Archives/edgar/data/1102993/000110299326000046/lpsn-20260720.htm https://www.g2.com/products/liveperson/reviews https://www.g2.com/products/liveperson/pricing

Agentic Index coverage score

9.0 / 14 capabilities · 64%

Integrations & Tool CallingAn Integration Hub with access to more than fifty data, connect and customise APIs, CRM connectors and functions, spanning the systems a large regulated enterprise runs behind a contact centre. 2026-08-05	Full
Workflow OrchestrationOrchestrates conversations across channels, departments and systems, combining automated self service with agent assisted workflows and routing, plus campaign builder and Connect to Messaging deflecting inbound voice calls into messaging threads. 2026-08-05	Full
Knowledge Grounding & RAGKnowledgeAI grounds automated responses, and Intent Manager builds, optimises, analyses and discovers intent domain models that can be created, tested and activated, giving a structured knowledge and intent layer rather than raw generation. 2026-08-05	Full
Human Oversight & GuardrailsThe architecture is built around AI and live human agents sharing one conversation with handoff between them, supported by a multi channel agent workspace, cobrowse and secure forms, and the company frames safe and responsible engagement as a design constraint for regulated brands. 2026-08-05	Full
Security, Identity & GovernanceGDPR and CCPA compliance are documented and the platform is sold specifically to large highly regulated consumer facing enterprises including banks, but TWO dedicated trust and certification searches returned no SOC 2, ISO 27001 or trust centre reference. Graded partial on retrieved evidence only. Given that seven of seven comparable Sec grades re checked in this sweep proved to be undergrades, this is very likely wrong - re verify on liveperson.com. 2026-08-05	Partial
Observability & AuditabilityConversational Intelligence provides Report Center and Data Transporter with customisable dashboards tracking conversion, engagement and agent activity, but no audit trail of automated decisions or bot action transparency is documented. 2026-08-05	Partial
Memory & State PersistenceConversation state persists across channels so a thread survives a channel switch and an AI to human handoff, and Data Transporter exports conversational data, but no agent scoped memory or long term customer context model is documented. 2026-08-05	Partial
Deployment & Data ResidencyMulti tenant SaaS. No self hosted, private cloud or regional data residency option is documented in the material retrieved, which is notable given the regulated enterprise buyer base. 2026-08-05	Unable to verify
Prebuilt Agents, Templates & PacksConversation Builder ships prebuilt industry specific templates so non technical staff can create, optimise and visualise bots through a point and click interface, alongside prebuilt intent domain models in Intent Manager. 2026-08-05	Full
Triggers & Channel CoverageThe widest channel coverage found anywhere in this index: web, in app, SMS, Email Connect, WhatsApp, Apple Messages for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, Line, Viber and WeChat, with X supported for additional fees, plus proactive messaging and voice deflection. 2026-08-05	Full
Model Flexibility & RoutingGenerative AI and large language models are referenced generically as capabilities unlocked by the platform's data set, but no model list, routing policy, customer facing selection or bring your own key option is documented. 2026-08-05	Unable to verify
APIs, SDKs & MCP ExtensibilityA dedicated integrations and developer experience tier providing the Integration Hub, more than fifty data, connect and customise APIs, CRM connectors and custom functions. No MCP surface is documented. 2026-08-05	Full
Testing, Debugging & OptimizationIntent Manager explicitly covers build, optimise, analyse and discover, with intent domain models that can be created, managed, tested and activated, which is a real tuning loop, but no evaluation harness, benchmark or regression suite for generative responses is documented. 2026-08-05	Partial
Browser & Computer UseCobrowse lets a human agent view and guide a customer's session, which is assisted browsing rather than autonomous browser control, and no computer use capability is documented. 2026-08-05	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Not published; three tiers all requiring a custom quote

usage and feature tier

What is public

Tier names and what each includes are documented in detail through review platforms; no rates are published by LivePerson.

Billing mechanics

Three named tiers priced on usage and feature scope. Bronze covers core messaging, intent management and standard support. Silver adds the automation layer, Conversation Builder, KnowledgeAI and proactive messaging with enhanced support. Gold adds generative AI, voice bots and dedicated customer success. Every tier requires contacting the vendor.

Cost watchouts

Generative AI and voice bots are Gold tier only, X messaging carries additional fees, and setup complexity is the most consistent reviewer complaint alongside cost

Variable cost rationale

Pricing is described as usage based within feature tiers, so cost scales with conversation volume across fourteen channels, and the metric driving that usage is not disclosed.

Additional watchouts

Buy decisions here should account for the acquisition. All regulatory approvals were cleared by 20 July 2026 and the remaining conditions are procedural, so a close is likely by the December 2026 outside date, after which roadmap and pricing sit with SoundHound. Separately, smaller organisations are consistently steered away by reviewers on cost and setup complexity.

Sales call required

Yes, required for paid access

Free / trial

No free version and no free trial on any tier

Lowest paid plan

Bronze

Commercial notes

The tier structure puts generative AI in the top tier, which matters because that is the capability most buyers are now shopping for, so the AI story and the enterprise price point are coupled. The pending SoundHound acquisition is the larger commercial consideration: an acquirer at roughly $43 million equity value taking on a platform running a billion monthly interactions will almost certainly revisit packaging.

Key ambiguities

All three tiers are quote only, so the practical entry cost is unknown. One aggregator lists a $40 monthly starting figure that is inconsistent with the enterprise positioning and every other source, and it was not carried into this record.

Missing data

Rates for any tier, the usage metric that drives cost, minimum commitments and implementation fees.

Agentic Index verified 2026-08-05

Official pricing page

Related vendors

Alternatives to LivePerson

The closest documented capability profiles to LivePerson among customer support agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Assembled10.0 / 14Fuller documented coverage on Security, Identity & Governance and Observability & Auditability
BIK8.0 / 14A lighter documented profile than LivePerson
Gorgias9.0 / 14Fuller documented coverage on Security, Identity & Governance
Konvo8.5 / 14Fuller documented coverage on Observability & Auditability
Spoki9.5 / 14Adds documented Deployment & Data Residency
Ada11.0 / 14Adds documented Model Flexibility & Routing

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare LivePerson with other vendors →Compare all customer support agents →See where LivePerson ranks →

Data confidence: high