Outverse

Outverse is a governed platform for enterprise service agents that resolve complex, multi step customer support tickets end to end. Teams define customer intents and write agent standard operating procedures and policies in natural language to orchestrate behavior, and the agents classify, prioritize, and route tickets, collect missing information, provide real time updates, and take real actions across connected systems such as processing refunds or updating subscriptions, resolving up to 80 percent of complex tickets and escalating the rest. Outverse gives operations teams a governance layer: they can inspect what an agent saw, what it decided, which tools it used, and where it handed off, test agent behavior and make safe updates, and track coverage, outcomes, and failure patterns over time. It deploys across email, chat, voice, and APIs, including a low latency voice agent that verifies identity, looks up account data, applies policy, and acts within a single call. The platform adheres to SOC 2 and ISO 27001 standards and is designed for regulated industries, multi region operations, and multiple languages. Outverse is based in London and was founded in 2021 by Kyran Schmidt, Jeylani Jeylani, and Ollie Steadman.