How much does VoiceGenie cost?

Trial plan $50 a month for 250 minutes; Starter $200 for 1,000 minutes; Growth $500 for 2,500 minutes; a $1,000 plan for 5,000 minutes. Extra minutes come in packs of 250. Monthly or yearly billing, no setup fee, no rollover of unused minutes, credit cards only. Seven day free trial with 30 voice minutes. Enterprise quoted. Telephony runs on the customer's Twilio or Plivo account.

Does VoiceGenie support MCP and tool calling?

Full under the Agentic Index verification standard. VoiceGenie publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: A public API, authenticated with a workspace ID and an API key from the dashboard's System settings, places calls, starts and stops campaigns, adds calls to recurring campaigns and fetches call data, with use case listings in the dashboard. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does VoiceGenie give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. VoiceGenie publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: Post call analysis answers the questions a team defines for each campaign, such as whether the customer was interested, from every finished conversation and shows the answers as columns in the call details of campaign analytics, with campai. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does VoiceGenie require human approval before an agent acts?

Partial under the Agentic Index verification standard. VoiceGenie publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: The transfer to human action hands a live call to a person whenever the customer asks, and the assistant is described as knowing when to step back. Scripts set what the assistant may say and the goal it pursues, and campaigns can be paused. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

VoiceGenie

Q: Who is VoiceGenie for?

sales teams qualifying and following up on leads, support teams answering routine inbound calls, collections and accounts receivable teams sending payment reminders, real estate, insurance, healthcare and home services businesses, agencies and affiliates reselling voice agents

Also known as: voicegenie.ai, Voice Genie, Ori Labs

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Voice agentindependentVerified 2026-10-18

Entry priceTrial $50 a month (250 min); Starter $200 (1,000 min); Growth $500 (2,500 min); $1,000 (5,000 min)Full pricing detail

VoiceGenie runs AI voice assistants for outbound sales, lead qualification, follow ups, reminders and inbound support, set up with a goal, a welcome message and a script, personalized with dynamic variables from each contact, and grounded in a knowledge base of links and PDFs. During calls an assistant can book through Cal.com, send an SMS or transfer to a person, and after each call it answers custom insight questions and posts results by webhook, while a public API places calls and controls campaigns.

VoiceGenie is the voice agent product of Ori Labs Ltd., which reports more than 1,200 teams, 12 million minutes and 3 million conversations handled, and sells mainly to sales, support and collections teams in real estate, healthcare, financial services, insurance, logistics, home services, retail, travel and debt collection. Its assistants call contacts and answer inbound lines on the customer's own Twilio or Plivo numbers.

An assistant is built in the dashboard from a goal for each call, a welcome message, and a script that sets the conversation flow, written in one of several prompting styles and personalized with dynamic variables such as a contact's name or past purchase, plus a language and accent from more than 40 options. Knowledge bases are built from web links and PDFs, trained, and linked to an assistant. Actions during a call cover transfer to a human when the caller asks, a predefined custom SMS, and meeting booking through Cal.com, with HubSpot and HighLevel integrations for contact and pipeline data and ElevenLabs voices.

Campaigns pair an assistant with a phone number and a contact list: outbound campaigns are scheduled and recurring, inbound campaigns answer a number, and demo campaigns help with trials. Post call analysis asks custom questions of each finished conversation, such as whether the customer was interested, and shows the answers as columns in campaign analytics, while webhooks send the collected data to the customer's systems. A public API, authenticated with a workspace ID and API key, places calls, starts and stops campaigns, adds calls to recurring campaigns and fetches call data, and connects to n8n, Zoho Flow, Zapier and Pabbly.

Plans run from a $50 a month Trial plan with 250 minutes to Starter at $200 for 1,000 minutes, Growth at $500 for 2,500 minutes and a $1,000 plan for 5,000 minutes, with 250 minute packs to top up, no setup fee, no rollover and a seven day free trial with 30 minutes. Enterprise deals add custom onboarding, integrations, a dedicated account manager and round the clock support. No security attestation, access model, hosting region or model provider is published.

VoiceGenie fits sales and operations teams that want to launch outbound qualification, follow up, reminder and survey calls quickly from a script and a contact list, with simple booking and a usable API. It fits less well for buyers that need custom tools during calls, memory of earlier conversations, a published security posture or a choice of hosting region.

Vendor details

Canonical URL

https://voicegenie.ai

Subcategory

Script driven outbound and inbound voice assistants on the customer's Twilio or Plivo numbers, with campaigns, post call insights, webhooks and a public API

Funding status

Ori Labs Ltd., operator of voicegenie.ai.

Company status

independent

Use cases & customers

Primary use cases

outbound lead qualification and lead generation callscall follow up automation and abandoned cart recoverypayment reminders and survey or NPS callsinbound customer support and receptionist callsbooking meetings through Cal.com during calls

Target customers

sales teams qualifying and following up on leadssupport teams answering routine inbound callscollections and accounts receivable teams sending payment remindersreal estate, insurance, healthcare and home services businessesagencies and affiliates reselling voice agents

Deployment options

Multi tenant VoiceGenie cloudCustomer's own Twilio or Plivo phone numbers

Integrations

In call actions: transfer to a human, custom SMS and Cal.com booking. Integrations with HubSpot and HighLevel, ElevenLabs voices, Twilio and Plivo numbers, and Zapier, Pabbly and n8n through webhooks and the public API. Post call webhooks send collected data to any URL. The public API at core-saas.voicegenie.ai, with a workspace ID and API key, places calls, starts and stops campaigns, pushes calls into recurring campaigns and fetches call data. Enterprise integrations with Salesforce, Zoho and custom APIs.

In practice

A real estate brokerage uploads new buyer leads, runs a scheduled outbound campaign that asks about budget and timing from a personalized script, and books viewings through Cal.com for the interested ones.

An online store adds each abandoned checkout to a recurring campaign through the API, and the assistant calls the shopper, answers questions from the product PDF and texts a discount link.

A lender's collections team runs payment reminder calls with post call questions on promise to pay date, and a webhook pushes the answers into its CRM for collectors to follow up.

Sources & related URLs

Related / legacy domains

https://voicegenie.ai/pricing https://voicegenie.gitbook.io/voicegenie-ai https://voicegenie.ai/enterprise https://app.voicegenie.ai/

Research sources

Agentic Index coverage score

6.0 / 14 capabilities · 43%

Integrations & Tool Calling	Partial
Actions an assistant can take during a call are a fixed set: transfer to a live person when the caller asks, send a predefined SMS, and book a meeting through Cal.com against the connected calendar. HubSpot and HighLevel integrations sync contacts and pipeline data, and after the call webhooks send collected data to any URL for Zapier, Pabbly or n8n to act on. There is no way to give an assistant its own API tools to call mid conversation. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actionsread 2026-10-18
Workflow Orchestration	Partial
Each assistant follows a goal for the call, a welcome message and a script that sets the conversation flow, written in one of several prompting styles and filled with dynamic variables from the contact record. Campaigns tie an assistant to a phone number, a contact list, actions and post call analysis, and can be scheduled, cloned or set to recur. There is no flow builder with branches, no handoff between assistants and no work that continues after the call beyond webhooks. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistantread 2026-10-18
Knowledge Grounding & RAG	Full
Knowledge bases are created in the dashboard, filled with web page links and PDFs, trained so the content is processed, and then linked to an assistant, which answers questions from that material during calls. A knowledge base persists across campaigns and can serve the assistant it is linked to. Size limits, supported formats beyond links and PDFs, and refresh behavior for linked pages are not stated. Sourcevoicegenie.gitbook.io/voicegenie-ai/knowledge-baseread 2026-10-18
Human Oversight & Guardrails	Partial
The transfer to human action hands a live call to a person whenever the customer asks, and the assistant is described as knowing when to step back. Scripts set what the assistant may say and the goal it pursues, and campaigns can be paused or stopped through the dashboard or the API. Nothing an assistant does on a call, such as booking or texting, waits for a person to approve it. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actions/transfer-to-humanread 2026-10-18
Security, Identity & Governance	Not documented
The enterprise page lists security and compliance among its benefits without naming an attestation, certification or control, and neither the site nor the docs describe single sign on, user roles or permissions in a workspace beyond the API key and workspace ID. The privacy policy covers data handling for Ori Labs' services but no security certification, so there is no access or compliance surface to describe. Sourcevoicegenie.ai/enterpriseread 2026-10-18
Observability & Auditability	Partial
Post call analysis answers the questions a team defines for each campaign, such as whether the customer was interested, from every finished conversation and shows the answers as columns in the call details of campaign analytics, with campaign status and reports alongside. Webhooks deliver each call's collected data and payload to outside systems, and the API fetches call data. Which actions fired during a call is not shown as a trace, and no audit log of workspace changes appears. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/post-call-analysisread 2026-10-18
Memory & State Persistence	Not documented
Dynamic variables carry contact details from the uploaded list or the API into a call, so an assistant can greet someone by name or mention a past order, and post call insights record answers per call in campaign analytics. Nothing carries what an assistant learned in one conversation into the next one with the same contact; each call starts from the script, the variables and the knowledge base. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/dynamic-personalization-detailed-explanationread 2026-10-18
Deployment & Data Residency	Not documented
VoiceGenie runs as a hosted service reached through its dashboard at app.voicegenie.ai and its API, with calls placed on the customer's own Twilio or Plivo numbers, which keeps telephony in the customer's carrier account. No hosting provider, region, private deployment or data residency option is described on the site, in the enterprise offer or in the privacy policy, which speaks only of Ori Labs' web servers keeping logs. Sourcevoicegenie.ai/privacy-policyread 2026-10-18
Prebuilt Agents / Templates / Packs	Partial
The site invites teams to design scripts their own way or start from a ready made template, and demo campaigns and assistant cloning speed up new setups, while use case pages cover lead qualification, follow ups, abandoned carts, announcements, surveys, payment reminders, support and reception. The docs do not list the templates themselves, so assistants are mostly assembled from a goal, a script and actions. Sourcevoicegenie.airead 2026-10-18
Triggers & Channel Coverage	Full
Outbound campaigns call a contact list on a schedule and can recur, inbound campaigns answer calls on a Twilio or Plivo number tied to an assistant, and the public API pushes a single call into a recurring campaign with the customer's number and details, so a CRM or workflow tool can start a call the moment a lead arrives. Assistants speak more than 40 languages and dialects with a chosen accent. Sourcevoicegenie.gitbook.io/voicegenie-ai/developer-documentation-1.0/add-call-to-a-recurring-campaignread 2026-10-18
Model Flexibility & Routing	Not documented
Assistants are described as built on advanced generative AI, and teams pick a voice, a language and an accent from more than 40 options, with an ElevenLabs integration for more human sounding speech. No language model provider is named on the site, the pricing page, the enterprise page or in the docs, and no setting selects, pins or switches the model behind an assistant, so the choice of model rests entirely with VoiceGenie. Sourcevoicegenie.gitbook.io/voicegenie-ai/integrations/elevenlabsread 2026-10-18
APIs / SDKs / MCP Extensibility	Full
A public API, authenticated with a workspace ID and an API key from the dashboard's System settings, places calls, starts and stops campaigns, adds calls to recurring campaigns and fetches call data, with use case listings in the dashboard and a published endpoint for pushing a call into a campaign, POST to core-saas.voicegenie.ai/api/v1/pushCallToCampaign with customer number and details. Webhooks deliver post call data outward. Sourcevoicegenie.gitbook.io/voicegenie-ai/integrations/public-api-integrationread 2026-10-18
Testing, Debugging & Optimization	Partial
A Test Your Bot button rings the tester's phone through the native dialer, with an option to change the number, or places a web call, so a team can hear the script, knowledge and actions before launching a campaign, and demo campaigns run small trials. Post call insights help tune scripts afterwards, but there are no scored test cases or simulated callers. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/test-an-assistantread 2026-10-18
Browser / Computer-use	Not documented
Assistants work over phone calls on Twilio or Plivo numbers and reach other systems through Cal.com, the HubSpot and HighLevel integrations, SMS, post call webhooks and the public API. None of them opens a browser or desktop session to operate another application's screens, and the web calling option is a way for a team to test an assistant from its own browser rather than an agent using one. Sourcevoicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actionsread 2026-10-18

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Trial $50 a month (250 min); Starter $200 (1,000 min); Growth $500 (2,500 min); $1,000 (5,000 min)

Monthly or yearly plan with a minute quota, plus 250 minute top up packs

Trial available

Included quota

250, 1,000, 2,500 or 5,000 minutes a month by plan; quotas expire each billing interval.

What is public

Four plan prices with minute quotas, trial terms and billing rules.

Billing mechanics

Monthly or yearly minute plans with 250 minute packs.

Cost watchouts

Twilio or Plivo telephony is billed by the carrier, and the price of extra minute packs is not shown.

Variable cost rationale

Plans bundle minutes that expire monthly and top ups come in 250 minute packs, so heavy campaign months push teams into packs or a higher tier, and telephony bills separately through Twilio or Plivo.

Additional watchouts

Unused minutes expire each billing period.

Overage / add-ons

Extra minutes are bought in packs of 250; the pack price renders blank on the pricing page.

Sales call required

Mixed (some tiers require a call)

Free / trial

Seven day free trial with 30 voice minutes

Lowest paid plan

Trial plan at $50 a month for 250 minutes

Commercial notes

No setup fee and a seven day trial with 30 minutes.

Key ambiguities

The top tier is unnamed and described as useful for testing, and the extra minute pack price is blank.

Cancellation / refund

Cancel any time; the plan runs until the end of the paid period, with no rollover of unused minutes.

Support SLA / resale

An affiliate program pays 33%, and enterprise plans add a dedicated account manager and around the clock priority support.

Missing data

Extra minute pack price, yearly discount and enterprise terms.

Agentic Index verified 2026-10-18

Official pricing page Docs

Data confidence: medium