Infobip

Infobip is a global cloud communications platform, one of the largest CPaaS providers in the world, that has spent twenty years building the omnichannel messaging infrastructure it now uses to run autonomous AI agents. Founded on April 13, 2006 in Vodnjan, Croatia by Silvio Kutic, Izabel Jelenic, and Roberto Kutic on a twenty five thousand euro loan, the company bootstrapped for roughly fourteen years to a billion dollar valuation before taking its first outside funding, over two hundred million dollars from One Equity Partners in 2020, followed by a raise of about five hundred million dollars in 2021. It reaches more than seven billion devices through over ten thousand connections in one hundred ninety countries, and has been a Gartner Magic Quadrant Leader for CPaaS for four consecutive years.

In 2026 Infobip launched AgentOS, an AI native orchestration layer that turns its communications backbone into a control plane for agentic AI. AgentOS unites a conversational customer data platform, real time journey orchestration, and autonomous AI agents so that agents can decide the channel, timing, and content of every interaction across more than fifteen natively integrated channels including SMS, RCS, WhatsApp, email, and voice. Crucially, Infobip has built Model Context Protocol servers into the platform, giving agents a universal way to act on third party systems, whether that is booking a flight or setting up two factor authentication, and letting brands use Infobip or third party agents on the same rails. A human in the loop model keeps specialists available for complex cases while agents handle scale.

Because Infobip owns the underlying network, with more than eight hundred direct operator connections, it can deliver agentic communication at a scale and reliability few can match, and it pairs that with identity, authentication, and fraud prevention that regulated industries require. The dedicated agent orchestration is new, so some agent evaluation and memory tooling is still maturing relative to the messaging core. For a large enterprise that needs autonomous customer communication across every channel and country with carrier grade reach, Infobip is a category leading option; a small team wanting a simple single channel chatbot will find the platform far larger than it needs.